Insider Pages Reviews for Car Max Auto Superstore

1 Stars: BELOW 0 RATING!!! (by Anne N.)

Anne N. — Wed, 13 Sep 2006 19:57:00 GMT

CARMAX NIGHTMARE BEGINS ONLY FOUR MONTHS AFTER A $14,000.00 PURCHASE INCLUDING FULL 36 MONTH "Bumper to Bumper" WARRANTY. BUYER BEWARE!!! We bought a 2001 6 cylinder Ford Mustang. within 4 months the differential threw a bolt creating havoc in the rear-end housing. CarMax told us they were back logged two weeks worth and that we should take it to "The nearest certified Ford service facility" as stated in their brochure and extended warranty instructions, which we did. CarMax after the fact refused to pay the full amount and DEMANDED WE PAY half of the diagnostic and repair costs despite their "BUMPER TO BUMPER" Warranty because they did not like the Ford certified repair facilities price. Corporate told me, and I quote "we are not under obligation to fulfil our warranty if we "feel" we are not getting a fair price." the consumer is left to gamble on whether the certified dealership authorized by CarMax is going to be accepted by them AFTER the fact of the work done! Note: the Ford service facility guaranties their parts and labor for 36 months as opposed to CarMax' 12 Months. Maybe that's why they charge more - quality workmanship. Our vehicle is still being held hostage by CarMax' non authorization to pay the full amount to the Ford Service facility that also services the U.S. Air forces Ford Manufactured vehicles from Nellis Air Force Base and other prominent Local Las Vegas business vehicles. If you buy from CarMax I recommend you reserve extra money to help pay for the repairs they promise to pay for, if they refer you to another facility. Oh by the way if you ask them to recommend one they might tell you what they told me, "we cannot by law recommend one, go to the nearest Ford service facility," which is what started this nightmare because thats what we did.

4 Stars: No haggle, no pressure, 5 day money back guarantee for used vehicles (by Hernan B.)

Hernan B. — Tue, 11 Oct 2005 01:46:00 GMT

Huge selection, no-haggle price is stated on their ads on their website and their car lot. Test drove a car in LAX location and left the dealership with no pressure to buy. Ended up buying a car from their Las Vegas dealership. Actually bought the car over the phone and flew in to sign the paper work and drive the car home.

Once you buy, you have 30 days to decide if you want to buy extended warranty.

If purchasing a used car, they have a 5-day money back guarantee. I don't believe there's any other dealership in California that you can do this.

If financing, I suggest getting a pre-approved loan from other institution prior to making a purchase.

5 Stars: This was the BEST car buying experience I've ever had - Personal Non Pressured Help (by Heather W.)

Heather W. — Tue, 02 Aug 2005 12:07:00 GMT

I recently bought two cars from the Car Max on W. Sahara in the last three months. Steve was a salesman that was so helful to us. along with anthony. i would reccomend buying any car from them