Terrible Herbst

★★★☆☆
  • 2718 E. Tropicana Ave.

    Las Vegas, NV 89121

    Map & Directions
  • 702-456-7555

Automotive

Automotive
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I had such a TERRIBLE experience at the Chevron attached to Terrible's this morning! I work next door and get my gas often there and I realize they have pumps that seem circa 1950's and everyone moves a little slower but this behavior today was UNACCEPTABLE in my book... I went to get gas on the way to work and a delivery of some sort was being made so the manager went to the back with them. There was an employee stocking who saw me so I waited for her to finish then asked for gas, she ignored me and went in the back too. I stood there for about 5 minutes slowly creeping to 10 minutes then started wondering were they being robbed, was I supposed to ring a bell, etc... I ended up opening and shutting the door a few times to make it ring and then finally and nonchalantly the employee came out and I used my credit card to put $35 on pump 1. When I went out to the pump nothing happened so i tried to maneuver it several ways (like I said I get gas here often and it can be a crap shoot for it to always work...). Finally I went back in very frustrated at the time I had already wasted and asked what the issue was. I was told rudely that I clicked the pump and messed it up...whatever that may mean and I was shown a receipt for zero and told I had to try it again. To me that meant go out and try it so I did... nothing. Went in and was told she meant I had to try my card again and start over... ummm NO THANK YOU... I don't even trust that I am not being charged the first time and why in the world would you not come out and tell me to stop trying to put gas in and that you meant the card had to be tried again. I now was getting on the edge of being close to late for work (and on the edge of my nerves) but with such a horrible experience and the fact that I still don't know if my card was not charged I felt the need to write a review and warn others to just keep driving by...there is a way better Chevron less than two miles up the road and hopefully with a more competent staff!

For the record, I did ask for the manager who was actually pretty nice and apologetic but my day had already been ruined.

1
★☆☆☆☆

I had such a TERRIBLE experience at the Chevron attached to Terrible's this morning! I work next door and get my gas often there and I realize they have pumps that seem circa 1950's and everyone moves a little slower but this behavior today was UNACCEPTABLE in my book... I went to get gas on the way to work and a delivery of some sort was being made so the manager went to the back with them. There was an employee stocking who saw me so I waited for her to finish then asked for gas, she ignored me and went in the back too. I stood there for about 5 minutes slowly creeping to 10 minutes then started wondering were they being robbed, was I supposed to ring a bell, etc... I ended up opening and shutting the door a few times to make it ring and then finally and nonchalantly the employee came out and I used my credit card to put $35 on pump 1. When I went out to the pump nothing happened so i tried to maneuver it several ways (like I said I get gas here often and it can be a crap shoot for it to always work...). Finally I went back in very frustrated at the time I had already wasted and asked what the issue was. I was told rudely that I clicked the pump and messed it up...whatever that may mean and I was shown a receipt for zero and told I had to try it again. To me that meant go out and try it so I did... nothing. Went in and was told she meant I had to try my card again and start over... ummm NO THANK YOU... I don't even trust that I am not being charged the first time and why in the world would you not come out and tell me to stop trying to put gas in and that you meant the card had to be tried again. I now was getting on the edge of being close to late for work (and on the edge of my nerves) but with such a horrible experience and the fact that I still don't know if my card was not charged I felt the need to write a review and warn others to just keep driving by...there is a way better Chevron less than two miles up the road and hopefully with a more competent staff!

For the record, I did ask for the manager who was actually pretty nice and apologetic but my day had already been ruined.

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I like this place because it's clsoe and convenient. The price is good and the work is great. Overall the service is good but can take a long time sometimes.

4
★★★★☆

I like this place because it's clsoe and convenient. The price is good and the work is great. Overall the service is good but can take a long time sometimes.

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This neighbor hood is getting worse and worse. The people frequenting this place for the store are scary. Plus the store seems to have no room to move around in. I know the car wash attendants stole some loose change in my car but couldn't prove it. Pluse the on duty manager didn't seem to concerned. This place does a good wash fast. However the bad points make it only satisfactory.

3
★★★☆☆

This neighbor hood is getting worse and worse. The people frequenting this place for the store are scary. Plus the store seems to have no room to move around in. I know the car wash attendants stole some loose change in my car but couldn't prove it. Pluse the on duty manager didn't seem to concerned. This place does a good wash fast. However the bad points make it only satisfactory.

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