F I S H Tropical

★★★☆☆

About F I S H Tropical

Pets & Animals

Pets & Animals
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Jantzen Terry DVM

100 Mills Ave Las Vegas, NM

3.2143 14
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Customer service really sucks there. We had to wait at least 25 minutes just to get a darn fish. No wonder why people just end up stealing fish from their store because there is no employees to be seen to KINDLY HELP OUT! They are always

3
★★★★★

Customer service really sucks there. We had to wait at least 25 minutes just to get a darn fish. No wonder why people just end up stealing fish from their store because there is no employees to be seen to KINDLY HELP OUT! They are always

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very great service from every employee. great pretty healthy fish. i love it. i personally like erik to help me out he has been for a while now every time i come in and he is great! always has helpful hints and picks the best fish in the tank w/o even asking. hes great! he needs a raise!

5
★★★★★

very great service from every employee. great pretty healthy fish. i love it. i personally like erik to help me out he has been for a while now every time i come in and he is great! always has helpful hints and picks the best fish in the tank w/o even asking. hes great! he needs a raise!

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they are excelent store to go to I shop there all the time they know what they are talking about they carrie helthy fish and live rock for saltwater they have all the experties to guide you through aquatic they could tell you how to take care of saltwater and fresh water, live plants, anything you want they have the knowledge to do it im very empressed of the manager liz she is great all she could tell about every thing anything you need to know she will tell you she have been working there for about 15 years i think or maybe evern more im not sure.

5
★★★★★

they are excelent store to go to I shop there all the time they know what they are talking about they carrie helthy fish and live rock for saltwater they have all the experties to guide you through aquatic they could tell you how to take care of saltwater and fresh water, live plants, anything you want they have the knowledge to do it im very empressed of the manager liz she is great all she could tell about every thing anything you need to know she will tell you she have been working there for about 15 years i think or maybe evern more im not sure.

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.

We have been there a couple times over the weekend since we are starting our aquarium tank in our home, i was very surprised to read all the bad reviews on this place specially the ones with the young guy, ERICK was so helpful he was actually the only person I dealt with the store and the staff and i can tell you it's AMAZING!

5
★★★★★

We have been there a couple times over the weekend since we are starting our aquarium tank in our home, i was very surprised to read all the bad reviews on this place specially the ones with the young guy, ERICK was so helpful he was actually the only person I dealt with the store and the staff and i can tell you it's AMAZING!

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I went to FISH because they stock fish not usually found here locally, even though I know they are extremely rude and located in a bad neighborhood. I found a fish there that I had always wanted but could not find. It wasn't the healthiest but they assured me that they would guarantee it or my money back. Well it died... I took it back with a water sample and was going to settle for store credit. So they checked my sample and they told me too look around to see if I could find something comparable. I decided to keep my eye on them while testing my water, while they thought I was wandering around. I over heard one employee tell the other that I would not be getting a refund since it was too expensive. The proceeded to whisper to each other. The next thing I saw is them dumping some liquid* in my sample of water and before they started testing it (to contaminate it)! I know how to test water and you don't add liquid to the sample of water before you first put it in the test tubes. Then they proceeded to tell me my water was bad! I have been in the hobby for more than 15 years. I tested my water when that fish died and also had it verified by a different fish store and both times it came out perfect...
The employees could not even tell me with a straight face that my water was bad. I will never shop there again and hope no other customer gets scammed again. The employees are cheats! DO NOT SHOP THERE!!!!

1
★☆☆☆☆

I went to FISH because they stock fish not usually found here locally, even though I know they are extremely rude and located in a bad neighborhood. I found a fish there that I had always wanted but could not find. It wasn't the healthiest but they assured me that they would guarantee it or my money back. Well it died... I took it back with a water sample and was going to settle for store credit. So they checked my sample and they told me too look around to see if I could find something comparable. I decided to keep my eye on them while testing my water, while they thought I was wandering around. I over heard one employee tell the other that I would not be getting a refund since it was too expensive. The proceeded to whisper to each other. The next thing I saw is them dumping some liquid* in my sample of water and before they started testing it (to contaminate it)! I know how to test water and you don't add liquid to the sample of water before you first put it in the test tubes. Then they proceeded to tell me my water was bad! I have been in the hobby for more than 15 years. I tested my water when that fish died and also had it verified by a different fish store and both times it came out perfect...
The employees could not even tell me with a straight face that my water was bad. I will never shop there again and hope no other customer gets scammed again. The employees are cheats! DO NOT SHOP THERE!!!!

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.

This isn't a review but a rebuttal to the first reviewer- as a former "chain store" employee, i can tell you they may do ok with customer service, but that only means giving you your money back when your fish die; it doesn't mean the employees give two craps about the animals in their care, their health, or what sort of home they going to. This is why i got out of working at pet stores; i cared more than the rest of the company did, and got too frustrated with not having my voice heard and seeing so many sick animals not cared for, or seeing healthy pets getting sold to unhealthy environments. My advice- don't EVER go to chain stores, but find the *right* local fish store to go to! I'll be sure to post a real review once i've visited this store and seen if they are one of the "good ones" - until then, use Google and do your research before you buy your pets, and you'll be OK no matter what the store employees say.

3
★★★☆☆

This isn't a review but a rebuttal to the first reviewer- as a former "chain store" employee, i can tell you they may do ok with customer service, but that only means giving you your money back when your fish die; it doesn't mean the employees give two craps about the animals in their care, their health, or what sort of home they going to. This is why i got out of working at pet stores; i cared more than the rest of the company did, and got too frustrated with not having my voice heard and seeing so many sick animals not cared for, or seeing healthy pets getting sold to unhealthy environments. My advice- don't EVER go to chain stores, but find the *right* local fish store to go to! I'll be sure to post a real review once i've visited this store and seen if they are one of the "good ones" - until then, use Google and do your research before you buy your pets, and you'll be OK no matter what the store employees say.

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The rude young employee has been gone for 6 mnths now. Liz is great and this tropical fish store is my favorite store. We have 7 tanks and always shop there. Even when the rude young employee was there. We would just go in on his days off. We greatly appreciate Liz's Great Customer Service skills.

4
★★★★☆

The rude young employee has been gone for 6 mnths now. Liz is great and this tropical fish store is my favorite store. We have 7 tanks and always shop there. Even when the rude young employee was there. We would just go in on his days off. We greatly appreciate Liz's Great Customer Service skills.

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I have bought fish from them and also seek their advice as well when I have problems. I have never had any problems and would definitely continue to patronize their store. Liz is great and is very knowledgable. They carry a lot of products and resonable in pricing. I love the attention I get here more than those chain stores like PetSmart and Petco.

PROS: Good selection of fish, knowledgeable staff, good pricing
CONS: None

3
★★★☆☆

I have bought fish from them and also seek their advice as well when I have problems. I have never had any problems and would definitely continue to patronize their store. Liz is great and is very knowledgable. They carry a lot of products and resonable in pricing. I love the attention I get here more than those chain stores like PetSmart and Petco.

PROS: Good selection of fish, knowledgeable staff, good pricing
CONS: None

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.

i have spent thousands of dollars between Henderson, Atlantis and Tropaquarium. the reason is excellent service from their caring employees. this man at F I S H is the most rude and crude and ill mannored individual i have ever met in my life. because of his horrible people skills and the many insults he gave me as a customer i took my business elsewhere. i have never had a store employee make me feel as low as he has. i would not shop in this store ever again with him still there. not to mention, i had a very large map puffer i was looking to donate, well lets just say that he is not donated to F I S H. he is happily swimming at the Bahli Hai country club where i know he will be given great care. if the young man doesn't care about his customers, how can he care about the fish in the store?

PROS: nice owner( not toothless and has a head full of hair). exotic fish
CONS: that one employee. you know who you are. rob

1
★☆☆☆☆

i have spent thousands of dollars between Henderson, Atlantis and Tropaquarium. the reason is excellent service from their caring employees. this man at F I S H is the most rude and crude and ill mannored individual i have ever met in my life. because of his horrible people skills and the many insults he gave me as a customer i took my business elsewhere. i have never had a store employee make me feel as low as he has. i would not shop in this store ever again with him still there. not to mention, i had a very large map puffer i was looking to donate, well lets just say that he is not donated to F I S H. he is happily swimming at the Bahli Hai country club where i know he will be given great care. if the young man doesn't care about his customers, how can he care about the fish in the store?

PROS: nice owner( not toothless and has a head full of hair). exotic fish
CONS: that one employee. you know who you are. rob

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0 out of 1 people found this review helpful.

.

I bought an Arrowana from them on Thursday and the lady who helped me was a very plesant person but when she asked the man working there to help her catch my fish he was so mean to her and continued to be rude and mean to her through out or business transaction. He threw fish food on the counter and a bag of feeders that I did not order and told me to feed it them. He was so out of line to the other employee and to me that I know I will never shop there again. I spent $ 240.00 and was treated with rudeness and pushiness out of this guy and so was the other worker. I felt that this man thought me to be an idiot and an easy mark when infact I have had tropical fish for years just not an arrowana. That man should not work in the public and I won't go back there again. Shame on you fish for having a tyrant distroying a peaceful hobby!

PROS: lots of fish not carried by other stores
CONS: A very bad tempered smartass works for them

1
★☆☆☆☆

I bought an Arrowana from them on Thursday and the lady who helped me was a very plesant person but when she asked the man working there to help her catch my fish he was so mean to her and continued to be rude and mean to her through out or business transaction. He threw fish food on the counter and a bag of feeders that I did not order and told me to feed it them. He was so out of line to the other employee and to me that I know I will never shop there again. I spent $ 240.00 and was treated with rudeness and pushiness out of this guy and so was the other worker. I felt that this man thought me to be an idiot and an easy mark when infact I have had tropical fish for years just not an arrowana. That man should not work in the public and I won't go back there again. Shame on you fish for having a tyrant distroying a peaceful hobby!

PROS: lots of fish not carried by other stores
CONS: A very bad tempered smartass works for them

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0 out of 1 people found this review helpful.

.

I have purchased numerous fish from these people over the last 5 years and they have an excellent selection of beautiful & healthy fish. You would be hard pressed to find a staff who is better educated on the hobby!!!

5
★★★★★

I have purchased numerous fish from these people over the last 5 years and they have an excellent selection of beautiful & healthy fish. You would be hard pressed to find a staff who is better educated on the hobby!!!

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0 out of 2 people found this review helpful.

.

Such a large selection of fish great if you are collector .
I have gotten alot of fish that are the pride of my collection . I get alot of my supplies .

PROS: great if your a serious fish person
CONS: none

4
★★★★☆

Such a large selection of fish great if you are collector .
I have gotten alot of fish that are the pride of my collection . I get alot of my supplies .

PROS: great if your a serious fish person
CONS: none

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0 out of 1 people found this review helpful.

.

I went to this place because it's the closest fish store to my house. It's dusty and dirty so I thought "hey it looks like crap so it must be cheap!" but it was the most expensive fish store I've been in and I'm sure most of those products are unsafe. If you shop there becareful and shop around!

PROS: air conditioning?
CONS: dirty, scary, very EXPENSIVE!!!

1
★☆☆☆☆

I went to this place because it's the closest fish store to my house. It's dusty and dirty so I thought "hey it looks like crap so it must be cheap!" but it was the most expensive fish store I've been in and I'm sure most of those products are unsafe. If you shop there becareful and shop around!

PROS: air conditioning?
CONS: dirty, scary, very EXPENSIVE!!!

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0 out of 1 people found this review helpful.

.

When the fish I got from them got sick, and died they just kept on trying to sell me more things I know I didn't need and refused to comply to their policy of refund within a week. They were nice when I was buying but when I had problems I was like nazi or something. They sell sick fishes, all they do is try to sell and the owner(bald toothless guy) is a jacka**. Tip from me ALWAYS buy from big chain stores because they actually care about customer satisfaction. FISH is full of con artists just trying to pluck whatever they can dont even care about the animal.

PROS:
CONS: Con artists. mean

1
★☆☆☆☆

When the fish I got from them got sick, and died they just kept on trying to sell me more things I know I didn't need and refused to comply to their policy of refund within a week. They were nice when I was buying but when I had problems I was like nazi or something. They sell sick fishes, all they do is try to sell and the owner(bald toothless guy) is a jacka**. Tip from me ALWAYS buy from big chain stores because they actually care about customer satisfaction. FISH is full of con artists just trying to pluck whatever they can dont even care about the animal.

PROS:
CONS: Con artists. mean

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0 out of 4 people found this review helpful.

 

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