Pro Auto

★★☆☆☆

About Pro Auto

Categories
  • Auto Parts & Accessories
  • Automotive Repair

Automotive

Automotive
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Dag Enterprises

258 Montezuma St Ste A Las Vegas, NM

2.0 3
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Spent $3000.00 for them to do a resurface on the cylinder heads and perform a valve job, reinstall an oil pump and water pump. Less than 3,000 miles later the camshaft breaks with oil in two cylinders, and they say they are not responsible and will not fix it. Additionally, the mechanic that worked on the vehicle originally was fired one month later for on the job drug use as told by another employee.

Per the NV Consumer affairs division, the business has had seven complaints in the past three years. Per the BBB, this business has had six complaints in the past three years.

1
★☆☆☆☆

Spent $3000.00 for them to do a resurface on the cylinder heads and perform a valve job, reinstall an oil pump and water pump. Less than 3,000 miles later the camshaft breaks with oil in two cylinders, and they say they are not responsible and will not fix it. Additionally, the mechanic that worked on the vehicle originally was fired one month later for on the job drug use as told by another employee.

Per the NV Consumer affairs division, the business has had seven complaints in the past three years. Per the BBB, this business has had six complaints in the past three years.

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Best Auto specialist is the only mechanic shop That I found In Las Vegas ,That I trust... Scott was very up front about the repairs and I was well informed about what was to be done to my car.The price was very reasonable for the work that I had done I would have spent alot of money somewhere else..

4
★★★★☆

Best Auto specialist is the only mechanic shop That I found In Las Vegas ,That I trust... Scott was very up front about the repairs and I was well informed about what was to be done to my car.The price was very reasonable for the work that I had done I would have spent alot of money somewhere else..

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I called this company on the recommendation of a friend. They turned out to be totally unsatisfactory. My truck wouldn't start and left me stranded. I knew that this business had their own tow truck so I called them to come and tow my vehicle to their shop. Their tow truck showed up when they said it would and towed me to their location. When we got there I told the asst. manager that I wanted them to diagnose my electrical problem that prevented the truck from starting. I also asked him to quote me a price for replacing the water pump which had a leak that I had temporarily stopped. I did not ask him to trouble shoot the cooling system! He called me up a couple hours later and informed me that I had seven leaky freeze plugs. I told him that I wanted a price for replacing the water pump, not the freeze plugs. When I asked him about my electrical problem, he said that the truck had started right up. I then asked him if an ignition coil could work intermittantly in hot weather and he said absolutely yes. I then asked him to quote me a price to replace the coil since I didn't trust it and he said he would get back to me. About a 1/2 hour later he called me and said that my coil was allright, well I didn't ask him if it was allright, I asked him to quote me price to replace it because I didn't trust it anymore. When I went back to get my truck I was presented with a bill for $170.44. They had my truck blocked in with another vehicle so that I couldn't leave without paying. He claimed that they had checked the electrical system but he didn't show me any computer printouts or any thing to prove that they had made any attempt to diagnose the problem. They charged me $86.25 for the tow which I wouldn't have disputed but I was ripped off for and additional $84.19 that they charged me for not doing what I had asked them to do. These people are dishonest and do NOT deserve your business.

PROS: The tow truck showed when they said it would.
CONS: They didn't do what I asked them to and charged me for not doing it!

1
★☆☆☆☆

I called this company on the recommendation of a friend. They turned out to be totally unsatisfactory. My truck wouldn't start and left me stranded. I knew that this business had their own tow truck so I called them to come and tow my vehicle to their shop. Their tow truck showed up when they said it would and towed me to their location. When we got there I told the asst. manager that I wanted them to diagnose my electrical problem that prevented the truck from starting. I also asked him to quote me a price for replacing the water pump which had a leak that I had temporarily stopped. I did not ask him to trouble shoot the cooling system! He called me up a couple hours later and informed me that I had seven leaky freeze plugs. I told him that I wanted a price for replacing the water pump, not the freeze plugs. When I asked him about my electrical problem, he said that the truck had started right up. I then asked him if an ignition coil could work intermittantly in hot weather and he said absolutely yes. I then asked him to quote me a price to replace the coil since I didn't trust it and he said he would get back to me. About a 1/2 hour later he called me and said that my coil was allright, well I didn't ask him if it was allright, I asked him to quote me price to replace it because I didn't trust it anymore. When I went back to get my truck I was presented with a bill for $170.44. They had my truck blocked in with another vehicle so that I couldn't leave without paying. He claimed that they had checked the electrical system but he didn't show me any computer printouts or any thing to prove that they had made any attempt to diagnose the problem. They charged me $86.25 for the tow which I wouldn't have disputed but I was ripped off for and additional $84.19 that they charged me for not doing what I had asked them to do. These people are dishonest and do NOT deserve your business.

PROS: The tow truck showed when they said it would.
CONS: They didn't do what I asked them to and charged me for not doing it!

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