R C Willey Home Furnishings

★★★☆☆
36.1191 -115.326
Map and Directions to RC Willey

702-515-2600

3850 S Town Center Dr

Las Vegas, NV

89135

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Reviews 1 - 17 of 17.
.

I was a first time customer purchasing two sets of furniture totaling close to $1500. Both sets came with defects. The second delivery was to fix one of the sets. The third delivery brought another defective set. They did not honor the 14 days warranty by saying if there are any other damages, we won't take it back. One of the damage was due to their delivery guy wiping a stain and the paint came off. I hadn't wiped the furniture yet but said take it back...since I was concerned if I wiped, more paint would come off and I wouldn't be able to return. Management didn't appear to care...no phone calls from management apologizing or anything. Next time, I go to a major department store furniture dept. or American Furniture...where they really bend backwards to give you both a good deal and have better customer service.

1
★☆☆☆☆

I was a first time customer purchasing two sets of furniture totaling close to $1500. Both sets came with defects. The second delivery was to fix one of the sets. The third delivery brought another defective set. They did not honor the 14 days warranty by saying if there are any other damages, we won't take it back. One of the damage was due to their delivery guy wiping a stain and the paint came off. I hadn't wiped the furniture yet but said take it back...since I was concerned if I wiped, more paint would come off and I wouldn't be able to return. Management didn't appear to care...no phone calls from management apologizing or anything. Next time, I go to a major department store furniture dept. or American Furniture...where they really bend backwards to give you both a good deal and have better customer service.

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DO NOT SHOP AT THIS RC WILLEY!!! I had a fantastic salesperson who went above and beyond the call of duty. However, when it came to their delivery people, damaged furniture, and inadequate/inept furniture technician, I am at my witts end and will never shop there again. I spent between $ 5 - 6,000 in a few weeks time. One couch had a hole in it; a desk (which I waited 2 weeks for) looks like it had an acid spill where a cpu would sit; a dresser and mirror were dented; a kitchen chair was broken; two curios arrived with tape (put on by Pulaski Furniture) all over the doors and shelves which are impossible to remove; two cushion covers already need to be replaced, which were, by the way, scotch-guarded prior to delivery. Their motto shouldn't be "Your home, your way," but rather, "Your home, our way." Delivery people are so rushed to get in and out; they won't do anything without your asking them, and even then, they act like they are doing you a favor. This will all get resolved, in THEIR timing, of course, but I highly recommend you shop elsewhere, as the only good thing about this place is their sales staff. So, save your time and save your money; stay far away from this establishment.

1
★☆☆☆☆

DO NOT SHOP AT THIS RC WILLEY!!! I had a fantastic salesperson who went above and beyond the call of duty. However, when it came to their delivery people, damaged furniture, and inadequate/inept furniture technician, I am at my witts end and will never shop there again. I spent between $ 5 - 6,000 in a few weeks time. One couch had a hole in it; a desk (which I waited 2 weeks for) looks like it had an acid spill where a cpu would sit; a dresser and mirror were dented; a kitchen chair was broken; two curios arrived with tape (put on by Pulaski Furniture) all over the doors and shelves which are impossible to remove; two cushion covers already need to be replaced, which were, by the way, scotch-guarded prior to delivery. Their motto shouldn't be "Your home, your way," but rather, "Your home, our way." Delivery people are so rushed to get in and out; they won't do anything without your asking them, and even then, they act like they are doing you a favor. This will all get resolved, in THEIR timing, of course, but I highly recommend you shop elsewhere, as the only good thing about this place is their sales staff. So, save your time and save your money; stay far away from this establishment.

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I just purchased my flooring from RC Willey and I was very impressed with the people they have working there. They were honest and very knowlegable. I am excited to get my flooring installed next week!!

5
★★★★★

I just purchased my flooring from RC Willey and I was very impressed with the people they have working there. They were honest and very knowlegable. I am excited to get my flooring installed next week!!

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Business Response:

Angie, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
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I just moved to vegas and I had to buy a new bedroom set and two coaches. I shopped around and felt most comfortable buying from RC Willey. They were respectfull and their store was clean and neat. I will be buying a TV from them soon too.
Thanks!

5
★★★★★

I just moved to vegas and I had to buy a new bedroom set and two coaches. I shopped around and felt most comfortable buying from RC Willey. They were respectfull and their store was clean and neat. I will be buying a TV from them soon too.
Thanks!

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Business Response:

Samantha, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

Spent over $10,000 with this company between furniture and electronics. Paid off a $3000 television on time never missing a payment. During the 18 months same as cash period, my RC Willey credit card expired. Instead of them sending me an updated card, they let it run out. Went back in for another purchase ($1500) and was told I had to reapply. Credit was not approved. I explained what the credit situation was (due to a car accident, I was suing the other party and had attorney liens for dr. payments). They couldn't care less about customer loyalty! I left the store, went to Best Buy, found a better tv cheaper, paid cash and left! I will NEVER go back to RC Willey!!!!

1
★☆☆☆☆

Spent over $10,000 with this company between furniture and electronics. Paid off a $3000 television on time never missing a payment. During the 18 months same as cash period, my RC Willey credit card expired. Instead of them sending me an updated card, they let it run out. Went back in for another purchase ($1500) and was told I had to reapply. Credit was not approved. I explained what the credit situation was (due to a car accident, I was suing the other party and had attorney liens for dr. payments). They couldn't care less about customer loyalty! I left the store, went to Best Buy, found a better tv cheaper, paid cash and left! I will NEVER go back to RC Willey!!!!

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Ordered a couch. Delivered in damaged condition. Returned. Ordered 2 recliners. Delivered, but made noise when used (both of them!), and some bolts soon fell out of the undercarriage of one of them. Returned.

Bad experience. Twice.

1
★☆☆☆☆

Ordered a couch. Delivered in damaged condition. Returned. Ordered 2 recliners. Delivered, but made noise when used (both of them!), and some bolts soon fell out of the undercarriage of one of them. Returned.

Bad experience. Twice.

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Business Response:

SK W., I forwarded on your comment to several of our managers and we haven't been able to verify your claim. We would love to help address this issue, but I would need a little help from you. Can you provide an order number so I can look up the items in question? Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
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We moved here back in Mar and needed new living room furniture we looked everywhere and ended up at RC Willey right by the house (should have stopped there first and saved the time) We didn't have alot of budget to spend but found something that we like. Well 3 months later it looked like we had had it for 5yrs and I noticed that it was ripped in the seam on the loveseat. I called them and since I didn't get the fabric protection and it was past the time frame for returns but they would send the repair dept out to look at it. They came out and the outfit we got the company had gone out of business and that he would write it up as defective so we could exchange it. I went in and found something else and could afford something for more now. It was delivered and the love seat had a defect in the micro fiber and sagged to one side when ya sat on it they gladly got me a new one. I have always had excellent service when I have been in there and just purchased a new mattress there today. Will be where I buy all my furniture and will only deal with Kalin he is great..

5
★★★★★

We moved here back in Mar and needed new living room furniture we looked everywhere and ended up at RC Willey right by the house (should have stopped there first and saved the time) We didn't have alot of budget to spend but found something that we like. Well 3 months later it looked like we had had it for 5yrs and I noticed that it was ripped in the seam on the loveseat. I called them and since I didn't get the fabric protection and it was past the time frame for returns but they would send the repair dept out to look at it. They came out and the outfit we got the company had gone out of business and that he would write it up as defective so we could exchange it. I went in and found something else and could afford something for more now. It was delivered and the love seat had a defect in the micro fiber and sagged to one side when ya sat on it they gladly got me a new one. I have always had excellent service when I have been in there and just purchased a new mattress there today. Will be where I buy all my furniture and will only deal with Kalin he is great..

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Business Response:

Tina, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

I purchased a bedroom set over a month ago - still have only received partial delivery and they have no idea when the remainder will get here - in the meantime my child is sleeping on a mattress on the floor. The first two dressers they delivered were totally damaged, the third one was ok. The salesman lied to me, so did the furniture manager. I was never told this was not in stock. I plan on returning the bits of the set I have received and getting my money back. I have never received such poor service and will NEVER set foot in that store again.

1
★☆☆☆☆

I purchased a bedroom set over a month ago - still have only received partial delivery and they have no idea when the remainder will get here - in the meantime my child is sleeping on a mattress on the floor. The first two dressers they delivered were totally damaged, the third one was ok. The salesman lied to me, so did the furniture manager. I was never told this was not in stock. I plan on returning the bits of the set I have received and getting my money back. I have never received such poor service and will NEVER set foot in that store again.

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.

My experience is with a bed it was delivered 2-3 times and was damaged so I said the next time I will go to the warehouse to check it out and that is what I did . I was told that if they get too many complaints from the customer they will not use that manufacturer any more No matter where you buy anything one needs to check it out . There was no issues with the mattresses. it is like everything else one needs to check it out , no matter where you purchase it I was a t Walkers tha is even worse.

3
★★★☆☆

My experience is with a bed it was delivered 2-3 times and was damaged so I said the next time I will go to the warehouse to check it out and that is what I did . I was told that if they get too many complaints from the customer they will not use that manufacturer any more No matter where you buy anything one needs to check it out . There was no issues with the mattresses. it is like everything else one needs to check it out , no matter where you purchase it I was a t Walkers tha is even worse.

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I looked at 19 stores in 2 weeks for new living room furniture. I started at RC Willy Clearance center on Craig Road and found a couple pit groups I really liked, however I wasn't sure what was wrong with them so I passed. I went everywhere looking for a pit group that was in my price range and NOT made of microfiber. I went to Lane, Lazyboy, Walker, and 15 other stores before I finally went to the RC Willy store at 215 and Towne Center. I thought I would check out their Clearance center, but instead found exactly what I was looking for on sale in their show room, and it was $500 under everything else I looked at so I got the 7 year fabric protection as well an area rug from their clearance area that was $700 off with no imperfections. I guess everyone else must have been afraid of the design because it was a cream n cocoa color in swirls with burgandy circular swirls. It was perfect with my new pit group and I got an additional 20% off to boot! Fantastic no pressure sales and they delivered it ON TIME> I will definatley shop there again.
J D Palms Casino

5
★★★★★

I looked at 19 stores in 2 weeks for new living room furniture. I started at RC Willy Clearance center on Craig Road and found a couple pit groups I really liked, however I wasn't sure what was wrong with them so I passed. I went everywhere looking for a pit group that was in my price range and NOT made of microfiber. I went to Lane, Lazyboy, Walker, and 15 other stores before I finally went to the RC Willy store at 215 and Towne Center. I thought I would check out their Clearance center, but instead found exactly what I was looking for on sale in their show room, and it was $500 under everything else I looked at so I got the 7 year fabric protection as well an area rug from their clearance area that was $700 off with no imperfections. I guess everyone else must have been afraid of the design because it was a cream n cocoa color in swirls with burgandy circular swirls. It was perfect with my new pit group and I got an additional 20% off to boot! Fantastic no pressure sales and they delivered it ON TIME> I will definatley shop there again.
J D Palms Casino

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Business Response:

John, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
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I looked at several home furnishing stores in my mission to find a dining table for my new home. I didn't even see anything I liked until I went to RC Willey. They had the table that I had been looking for and they had 12 months no interest. Our salesman was very helpful and made sure we got what we wanted. They are a little high on price, but they do have very good quality furniture. You get what you pay for, right?

5
★★★★★

I looked at several home furnishing stores in my mission to find a dining table for my new home. I didn't even see anything I liked until I went to RC Willey. They had the table that I had been looking for and they had 12 months no interest. Our salesman was very helpful and made sure we got what we wanted. They are a little high on price, but they do have very good quality furniture. You get what you pay for, right?

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0 out of 1 people found this review helpful.

Business Response:

Amanda, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

RC Willey is world class for its best value and
selection for the washer we bought and the
delivery was world class and right on time and
the drivers were very professuional.

5
★★★★★

RC Willey is world class for its best value and
selection for the washer we bought and the
delivery was world class and right on time and
the drivers were very professuional.

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0 out of 1 people found this review helpful.

Business Response:

Markham, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

We went to RC Wiley's to buy a new washer and found the one we wanted for $839. We we prepared to pay this amount but our salesman said to check out their clearance center because he knew the same washer was there for a lot cheaper. We bought the same washer in their clearance center for $599 and it only had a little scratch on it. He saved us a lot of money.

4
★★★★☆

We went to RC Wiley's to buy a new washer and found the one we wanted for $839. We we prepared to pay this amount but our salesman said to check out their clearance center because he knew the same washer was there for a lot cheaper. We bought the same washer in their clearance center for $599 and it only had a little scratch on it. He saved us a lot of money.

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Business Response:

Janice, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

i have purchased items from different retailers and no one can compare to rc willey, biggest selection in town and they don't pressure you to buy, a very nice place to go shop and the best prices too.

4
★★★★☆

i have purchased items from different retailers and no one can compare to rc willey, biggest selection in town and they don't pressure you to buy, a very nice place to go shop and the best prices too.

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Business Response:

Kevin, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

RC Willey has just about everything you need to fill an empty room. They have a wide selection of furniture and appliances, as well as the must-have electronics from digital cameras to wide screen TVs. The service is top quality. I bought a bunch of stuff there and a fridge and when it was delivered, the doors of the fridge were crooked. They took the broken one away and got me a different one. Other stores would just say that the crooked door is my problem but RC made it theirs and fixed it for me.

4
★★★★☆

RC Willey has just about everything you need to fill an empty room. They have a wide selection of furniture and appliances, as well as the must-have electronics from digital cameras to wide screen TVs. The service is top quality. I bought a bunch of stuff there and a fridge and when it was delivered, the doors of the fridge were crooked. They took the broken one away and got me a different one. Other stores would just say that the crooked door is my problem but RC made it theirs and fixed it for me.

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0 out of 1 people found this review helpful.

Business Response:

Catherine, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

RC Willey has one of the greatest selections of furniture to choose from. They have everything from living room furniture to outdoor furniture to electronics, candles, etc.. When we moved here it was tough finding a reasonably priced furniture store, than someone recommended RC Willey's. I was happy with the recommendation. There were a couple of problems we had with the delivery or the furniture they sold us, but little problems compared to how much we saved shopping there. Can be a little pricey, but not outrageously priced!

4
★★★★☆

RC Willey has one of the greatest selections of furniture to choose from. They have everything from living room furniture to outdoor furniture to electronics, candles, etc.. When we moved here it was tough finding a reasonably priced furniture store, than someone recommended RC Willey's. I was happy with the recommendation. There were a couple of problems we had with the delivery or the furniture they sold us, but little problems compared to how much we saved shopping there. Can be a little pricey, but not outrageously priced!

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0 out of 1 people found this review helpful.

Business Response:

Lisa, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com
.

This store is fantastic and has just about everything you could ever need! I like how everything is situated like little rooms, instead of just pieces of furniture here and there. Be sure to check out the clearance section in each store. You can find great deals there! Even better is their clearance center on Craig Road. It's HUGE! I just bought all my kitchen appliances in there and saved so much money. I was able to buy upgraded appliances that I normally couldn't afford. I got them much cheaper because of a small scratch or something. The employees are so helpful at all the locations and the delivery people are great too.

4
★★★★☆

This store is fantastic and has just about everything you could ever need! I like how everything is situated like little rooms, instead of just pieces of furniture here and there. Be sure to check out the clearance section in each store. You can find great deals there! Even better is their clearance center on Craig Road. It's HUGE! I just bought all my kitchen appliances in there and saved so much money. I was able to buy upgraded appliances that I normally couldn't afford. I got them much cheaper because of a small scratch or something. The employees are so helpful at all the locations and the delivery people are great too.

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Business Response:

Karin, Thank you for your review! We appreciate your feedback. I have passed your review on to our management as well. Let me know if I can do anything for your and thank you for shopping at RC Willey! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com

More about R C Willey Home Furnishings

Retailer of Home Furniture, Electronics, Appliances, Mattresses and Flooring with stores in Utah, Idaho, Nevada and California.

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