Carpets Galore

★★★★☆
Wall-To-Wall We Beat Them All! Your 100% Satisfaction!
  • 1601 S Main St

    Las Vegas, NV 89104

    Map & Directions
  • 702-385-5252

About Carpets Galore

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Hours
Sun 11am-4pm, Mon 9am-6pm, Wed-Fri 9am-6pm, Tue 9am-7pm, Sat 10am-5pm
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The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began. We talked to Fred, the salesman, who came over and took measurements and drew a layout of the two areas we wanted to cover. We were asking for carpet in the living room, and vinyl in the kitchen / dining room / laundry room area. Fred assured us that everything would be done in one day and that he would be sending his best crew to do it because "vinyl is a completely different animal". Fred advised us that the installers would show up on 05.03.2014 before 9am and would be there all day to complete the job. That Friday before the install, Ron (the installer manager) called us to tell us that the installers would be at our home between 9 and 10. Shortly after 10am I called Carpets Galore, and was snapped at by Ron. When I asked what the hold up was, he said that the installers "had to go get some supplies" and basically blew me off. He said they would be there within 45 minutes. They weren't. The installers, Don and Nick, finally showed up to our house a little after noon and didn't proceed to get started until close to 1pm. They told us the reason for the delay was because they had their vinyl roller in a storage shed and had to drive all the way across town to get it. We asked them how long everything was going to take and they told us that the vinyl would take about six hours... the carpet another hour or two. We breathed a sigh of relief, thinking we'd have our house back by no later than 10pm. All of our belongings were outside in the backyard and with grey skies looming, we were anxious to get everything back inside before potential rain ruined it. Unfortunately, the installers weren't done that night. Nor were they done the next night. Here it is five days later and the vinyl still hasn't been completed. When we called to complain on 05.05.2014, Ron again got short with us - telling us that vinyl jobs this big are going to take a long time. When we complained about the speed and the quality of the work that was being done, he gave us a guilt trip - saying he would just go ahead and fire the installation crew because we "don't like them anyway"... and I quote "You want me to fire them? I'll fire them." He was defensive about the situation and said that the crew would be back that night and they *promised* they would have everything done. He even sent out a different installer to complete the carpet portion so the original crew would have their hands free to work exclusively on the vinyl. Obviously the job still isn't done. Not only that, when I was walking the area this morning not only is the job STILL not complete; but there are obvious seams, patch jobs, bubbles, nicks, and ill fitting areas all over the place. The installers have run out of vinyl and are trying to line up scraps to get things to work. I cannot believe that I paid close to $2000 for this crap. The salesman, Fred, is giving us the run-around and Ron just wants to put the blame on us. I wouldn't recommend this business to my worst enemy.

1
★☆☆☆☆

The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began. We talked to Fred, the salesman, who came over and took measurements and drew a layout of the two areas we wanted to cover. We were asking for carpet in the living room, and vinyl in the kitchen / dining room / laundry room area. Fred assured us that everything would be done in one day and that he would be sending his best crew to do it because "vinyl is a completely different animal". Fred advised us that the installers would show up on 05.03.2014 before 9am and would be there all day to complete the job. That Friday before the install, Ron (the installer manager) called us to tell us that the installers would be at our home between 9 and 10. Shortly after 10am I called Carpets Galore, and was snapped at by Ron. When I asked what the hold up was, he said that the installers "had to go get some supplies" and basically blew me off. He said they would be there within 45 minutes. They weren't. The installers, Don and Nick, finally showed up to our house a little after noon and didn't proceed to get started until close to 1pm. They told us the reason for the delay was because they had their vinyl roller in a storage shed and had to drive all the way across town to get it. We asked them how long everything was going to take and they told us that the vinyl would take about six hours... the carpet another hour or two. We breathed a sigh of relief, thinking we'd have our house back by no later than 10pm. All of our belongings were outside in the backyard and with grey skies looming, we were anxious to get everything back inside before potential rain ruined it. Unfortunately, the installers weren't done that night. Nor were they done the next night. Here it is five days later and the vinyl still hasn't been completed. When we called to complain on 05.05.2014, Ron again got short with us - telling us that vinyl jobs this big are going to take a long time. When we complained about the speed and the quality of the work that was being done, he gave us a guilt trip - saying he would just go ahead and fire the installation crew because we "don't like them anyway"... and I quote "You want me to fire them? I'll fire them." He was defensive about the situation and said that the crew would be back that night and they *promised* they would have everything done. He even sent out a different installer to complete the carpet portion so the original crew would have their hands free to work exclusively on the vinyl. Obviously the job still isn't done. Not only that, when I was walking the area this morning not only is the job STILL not complete; but there are obvious seams, patch jobs, bubbles, nicks, and ill fitting areas all over the place. The installers have run out of vinyl and are trying to line up scraps to get things to work. I cannot believe that I paid close to $2000 for this crap. The salesman, Fred, is giving us the run-around and Ron just wants to put the blame on us. I wouldn't recommend this business to my worst enemy.

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The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began. We talked to Fred, the salesman, who came over and

3
★★★★★

The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began. We talked to Fred, the salesman, who came over and

.

I had A very nice experience with carpets galore I compared them to RC WILLEYS & LOWES . Their prices were much lower their service was excellent. Ron the installation manager was a pleasure to work with he did everything I asked I highly recommend this company !

5
★★★★★

I had A very nice experience with carpets galore I compared them to RC WILLEYS & LOWES . Their prices were much lower their service was excellent. Ron the installation manager was a pleasure to work with he did everything I asked I highly recommend this company !

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A Big THANK YOU to Carpets Galore for making my experience of redecorating my house a breeze~ They were soo helpful with every step and in every way, My house looks amazing with new tile, wood and carpet. Thank You Carpets Galore!!!

2
★★★★★

A Big THANK YOU to Carpets Galore for making my experience of redecorating my house a breeze~ They were soo helpful with every step and in every way, My house looks amazing with new tile, wood and carpet. Thank You Carpets Galore!!!

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Best selection and prices anywhere!! i shopped everywhere and the best prices and selection i found at carpets galore. Friendly service and great product and excellent installation !!!!

2
★★★★★

Best selection and prices anywhere!! i shopped everywhere and the best prices and selection i found at carpets galore. Friendly service and great product and excellent installation !!!!

.

I recently had my carpet done by Carpets Galore and couldn't have asked for a better experience. The prices were excellent and the service was fantastic. I would highly recommend them.

2
★★★★★

I recently had my carpet done by Carpets Galore and couldn't have asked for a better experience. The prices were excellent and the service was fantastic. I would highly recommend them.

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People were friendly and helpful, installer was on time and professional, carpet was a great price and looks beautiful in my home.

5
★★★★★

People were friendly and helpful, installer was on time and professional, carpet was a great price and looks beautiful in my home.

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I have never had such amazing service and results at such reasonable prices with any carpet company I have used over the years. Carpets Galore not only sat down and worked out the correct measurements with my husband and I, but they created an awesome design in our main entry hall which became the positive chatter at our Holiday party. \nThank you everyone at Carpets Galore... you're not only honest, but totally reliable, and for that we are ever grateful. \nWe fully recommend Carpets Galore if you're looking for the VERY BEST not only in all over value during these hard economic times, but also in quality.\nMarie Viedelle

2
★★★★★

I have never had such amazing service and results at such reasonable prices with any carpet company I have used over the years. Carpets Galore not only sat down and worked out the correct measurements with my husband and I, but they created an awesome design in our main entry hall which became the positive chatter at our Holiday party. \nThank you everyone at Carpets Galore... you're not only honest, but totally reliable, and for that we are ever grateful. \nWe fully recommend Carpets Galore if you're looking for the VERY BEST not only in all over value during these hard economic times, but also in quality.\nMarie Viedelle

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My husband and I just bought our first home and needed carpet and wood flooring for the whole house. We had a budget to stick to and shopped around. Everyone's prices were so high. I got the exact same carpet and wood flooring for so much less at Carpets Galore. It let me and my husband decorate our home the way we wanted it with VERY affordable prices. Everyone was so friendly at the store and the service was great. The installation went smoothly and looked perfect. We will definitely be referring them to all our friends and family. Thanks for making my first home beautiful! :)

2
★★★★★

My husband and I just bought our first home and needed carpet and wood flooring for the whole house. We had a budget to stick to and shopped around. Everyone's prices were so high. I got the exact same carpet and wood flooring for so much less at Carpets Galore. It let me and my husband decorate our home the way we wanted it with VERY affordable prices. Everyone was so friendly at the store and the service was great. The installation went smoothly and looked perfect. We will definitely be referring them to all our friends and family. Thanks for making my first home beautiful! :)

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I recently hired CARPETS GALORE for new carpet in our three upstairs bedrooms and stairway. As an owner of a local residential business I know what I want in my own employees around customers and I expect the same from anyone working on my home when they are around my wife and young kids. The guys who installed our carpet delivered. they were very courteous and professional from start to finish. The finished product was better then we had hoped for. Our overall experience with CARPETS GALORE from the first time we walked in the door of the showroom and worked with the sale people JOHN and LISA to the minute the installers left was flawless and best of all the price did not climb from the initial quote. I will hire them again in the future..

2
★★★★★

I recently hired CARPETS GALORE for new carpet in our three upstairs bedrooms and stairway. As an owner of a local residential business I know what I want in my own employees around customers and I expect the same from anyone working on my home when they are around my wife and young kids. The guys who installed our carpet delivered. they were very courteous and professional from start to finish. The finished product was better then we had hoped for. Our overall experience with CARPETS GALORE from the first time we walked in the door of the showroom and worked with the sale people JOHN and LISA to the minute the installers left was flawless and best of all the price did not climb from the initial quote. I will hire them again in the future..

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I just wanted to take a moment to thank the crew at Carpets Galore again! This was my 4th project using them on my renovations and and each one has gone as smooth as the last. Everything from your guidance and suggestions in the sales office to the expertize and attention to detail on the installation was appreciated but most of all the GREAT prices! I'm sure we will be doing business again, Your the BEST

2
★★★★☆

I just wanted to take a moment to thank the crew at Carpets Galore again! This was my 4th project using them on my renovations and and each one has gone as smooth as the last. Everything from your guidance and suggestions in the sales office to the expertize and attention to detail on the installation was appreciated but most of all the GREAT prices! I'm sure we will be doing business again, Your the BEST

.

I needed carpet in my bedrooms and didn't have a lot of money to spend. Carpets Galore gave me quality carpet at a price I could easily pay and did the job the next day. Their installers were quick, efficient and courteous. I recommend them to anyone looking for flooring.\r\n\r\n

2
★★★★★

I needed carpet in my bedrooms and didn't have a lot of money to spend. Carpets Galore gave me quality carpet at a price I could easily pay and did the job the next day. Their installers were quick, efficient and courteous. I recommend them to anyone looking for flooring.\r\n\r\n

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I needed carpet in my bedrooms and didn't have a lot of money to spend. Carpets Galore gave me quality carpet at a price I could easily pay and did the job the next day. Their installers were quick, efficient and courteous. I recommend them to anyone looking for flooring.

5
★★★★★

I needed carpet in my bedrooms and didn't have a lot of money to spend. Carpets Galore gave me quality carpet at a price I could easily pay and did the job the next day. Their installers were quick, efficient and courteous. I recommend them to anyone looking for flooring.

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THANK YOU SO MUCH FOR ANOTHER GREAT YEAR OF SERVICE & I AM SO LOOKING FORWARD TO WORKING WITH YOU AGAIN IN 2011 !! You have the best customer service staff, the best prices, quality products, the best professionals installing and have saved me thousands of dollars on all my renovations on all of my properties..no one in town can compare up to your services, quality & prices!!!! KEEP UP THE GREAT WORK!!!!

5
★★★★★

THANK YOU SO MUCH FOR ANOTHER GREAT YEAR OF SERVICE & I AM SO LOOKING FORWARD TO WORKING WITH YOU AGAIN IN 2011 !! You have the best customer service staff, the best prices, quality products, the best professionals installing and have saved me thousands of dollars on all my renovations on all of my properties..no one in town can compare up to your services, quality & prices!!!! KEEP UP THE GREAT WORK!!!!

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always courteous and knowledgeable. I would never buy my flooring any where else! Been dealing with them for thirty years!!

5
★★★★★

always courteous and knowledgeable. I would never buy my flooring any where else! Been dealing with them for thirty years!!

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Open seven days a week! Found a store open on Sundays! Bill was great! came to my house twice with samples and beat all prices!! give them a try!!

5
★★★★★

Open seven days a week! Found a store open on Sundays! Bill was great! came to my house twice with samples and beat all prices!! give them a try!!

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Had the best experience! great for helping a bachelor learn about color and style. The owner is hands on and they made it a pleasurable sale!

5
★★★★★

Had the best experience! great for helping a bachelor learn about color and style. The owner is hands on and they made it a pleasurable sale!

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I went to carpet galore to have 3 rooms carpeted. The salesman Sia without telling me added about 10% to the dimensions of the room while calculating the price. I went to the house and measured the rooms and found out that i had made a mistake in measurment. I immediately called and gave them the right measurements. They installed the carpet the next day but they did not bring enough carpet so they left the walk in closet untouched. Ron the manager blamed me for giving them the wrong measurements. (They had the wrong measurements for a total of one hour). 3 days later they returned and they carpeted the closet with carpet 3 or 4 sahdes darker. I objected and was confronted by the rude installer. They agreed to come back and redo the unmatched color but they never did. When i vacum the carpet the carpet lifts in many places.

0
★☆☆☆☆

I went to carpet galore to have 3 rooms carpeted. The salesman Sia without telling me added about 10% to the dimensions of the room while calculating the price. I went to the house and measured the rooms and found out that i had made a mistake in measurment. I immediately called and gave them the right measurements. They installed the carpet the next day but they did not bring enough carpet so they left the walk in closet untouched. Ron the manager blamed me for giving them the wrong measurements. (They had the wrong measurements for a total of one hour). 3 days later they returned and they carpeted the closet with carpet 3 or 4 sahdes darker. I objected and was confronted by the rude installer. They agreed to come back and redo the unmatched color but they never did. When i vacum the carpet the carpet lifts in many places.

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I went to carpet galore to have 3 rooms carpeted. The salesman Sia without telling me added about 10% to the dimensions of the room while calculating the price. I went to the house and measured the rooms and found out that i had made a mistake in measurment. I immediately called and gave them the right measurements. They installed the carpet the next day but they did not bring enough carpet so they left the walk in closet untouched. Ron the manager blamed me for giving them the wrong measurements. (They had the wrong measurements for a total of one hour). 3 days later they returned and they carpeted the closet with carpet 3 or 4 sahdes darker. I objected and was confronted by the rude installer. They agreed to come back and redo the unmatched color but they never did. When i vacum the carpet the carpet lifts in many places.

1
★☆☆☆☆

I went to carpet galore to have 3 rooms carpeted. The salesman Sia without telling me added about 10% to the dimensions of the room while calculating the price. I went to the house and measured the rooms and found out that i had made a mistake in measurment. I immediately called and gave them the right measurements. They installed the carpet the next day but they did not bring enough carpet so they left the walk in closet untouched. Ron the manager blamed me for giving them the wrong measurements. (They had the wrong measurements for a total of one hour). 3 days later they returned and they carpeted the closet with carpet 3 or 4 sahdes darker. I objected and was confronted by the rude installer. They agreed to come back and redo the unmatched color but they never did. When i vacum the carpet the carpet lifts in many places.

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i recommend carpets galore ,,they did a fantastic job

2
★★★★★

i recommend carpets galore ,,they did a fantastic job

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I shopped all over town and found the best price and quality of carpet and tile !!!! I was very happy with the service and everything went smooth. \r\n\r\nWhen shopping for carpet be sure to check out carpets galore friendly nature and best prices,,,no one can beat them!!!!!\r\n\r\nMy neighbors love my carpet soo much they also had their house carpeted and they are also thrilled,,,,,\r\n\r\nCarpets Galore Thank You Again for such a beautiful job done at my house !!!!!!

2
★★★★★

I shopped all over town and found the best price and quality of carpet and tile !!!! I was very happy with the service and everything went smooth. \r\n\r\nWhen shopping for carpet be sure to check out carpets galore friendly nature and best prices,,,no one can beat them!!!!!\r\n\r\nMy neighbors love my carpet soo much they also had their house carpeted and they are also thrilled,,,,,\r\n\r\nCarpets Galore Thank You Again for such a beautiful job done at my house !!!!!!

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needed carpet right away because of a broekn water heater and they installed the next day!!! I received a beautiful carpet and new look to my room!! Thank you carpets galore!!!!

5
★★★★★

needed carpet right away because of a broekn water heater and they installed the next day!!! I received a beautiful carpet and new look to my room!! Thank you carpets galore!!!!

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Thank you Carpets Galore !!!

I shopped all over and found the best price and the best quality,,,i love my new carpet and tile,,,

Thank You again,,i will be sending my ffriends n family,,i recommend everyone to go to carpets galore,,,they are excellent!!!!

5
★★★★★

Thank you Carpets Galore !!!

I shopped all over and found the best price and the best quality,,,i love my new carpet and tile,,,

Thank You again,,i will be sending my ffriends n family,,i recommend everyone to go to carpets galore,,,they are excellent!!!!

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i bought carpet and tile in the nineties that has lasted all these years and has stayed in good condition, still looks new, ed/lisa sold me carpet and i would like to thank carpets galore for selling me such quality thatt has lasted the test of time.

2
★★★★☆

i bought carpet and tile in the nineties that has lasted all these years and has stayed in good condition, still looks new, ed/lisa sold me carpet and i would like to thank carpets galore for selling me such quality thatt has lasted the test of time.

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after reading all the reviews i was surpised at the negative reviews, i am a repeat customer, and have always been satisfied with product and service, this is a family based business, one of the few in town, bought carpet from daughter Lisa in the eighties and from son John in the nineties and from the mom marilyn in two thousand, you cantt go wrong, it is the best place for carpet ,service and price. After reading these reviews looks like Marilyn John Lisa still there, It Is good to know some things don't change.

2
★★★★★

after reading all the reviews i was surpised at the negative reviews, i am a repeat customer, and have always been satisfied with product and service, this is a family based business, one of the few in town, bought carpet from daughter Lisa in the eighties and from son John in the nineties and from the mom marilyn in two thousand, you cantt go wrong, it is the best place for carpet ,service and price. After reading these reviews looks like Marilyn John Lisa still there, It Is good to know some things don't change.

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I am more than happy with my beautiful carpet that we've purchsed through Carpets Galore! They beat all competitors pricing by a landslide! The service was impeccable, and the delivery time was incredibly quick! I will definitely be a returning customer when I carpet the rest of the rooms in my house! Thank you Carpets Galore! You'll be hearing from me again! :)

2
★★★★★

I am more than happy with my beautiful carpet that we've purchsed through Carpets Galore! They beat all competitors pricing by a landslide! The service was impeccable, and the delivery time was incredibly quick! I will definitely be a returning customer when I carpet the rest of the rooms in my house! Thank you Carpets Galore! You'll be hearing from me again! :)

Pros: best price, best customer service

.

I am more than happy with my beautiful carpet that we've purchsed through Carpets Galore! We carpeted 2 large areas in our house and they beat all competitors pricing by a landslide! The service was impeccable, and the delivery time was incredibly quick! I will definitely be a returning customer when I carpet the rest of the rooms in my house! Thank you Carpets Galore! You'll be hearing from me again! :)

5
★★★★★

I am more than happy with my beautiful carpet that we've purchsed through Carpets Galore! We carpeted 2 large areas in our house and they beat all competitors pricing by a landslide! The service was impeccable, and the delivery time was incredibly quick! I will definitely be a returning customer when I carpet the rest of the rooms in my house! Thank you Carpets Galore! You'll be hearing from me again! :)

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1 out of 4 people found this review helpful.

.

I shopped online and after I found what I wanted I called three places. Carpets Galore even beat Home Depot. I was impressed by the prompt service and immediate installation. :) I will tell all my friends!

2
★★★★★

I shopped online and after I found what I wanted I called three places. Carpets Galore even beat Home Depot. I was impressed by the prompt service and immediate installation. :) I will tell all my friends!

Pros: best service, very friendly & helpful

.

We were very pleased with the price, variety of carpets to choose from, and how smoothly everything went. The installers did an excellent job and we are very happy with our new carpet.

2
★★★★★

We were very pleased with the price, variety of carpets to choose from, and how smoothly everything went. The installers did an excellent job and we are very happy with our new carpet.

Pros: Price, service, lots of choices

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They did an excellent job and I would definitely recommend them. The installers did a great job of installing carpet in two of our houses (in one day no less) and did it with a smile. The price was right, the service was great, we were very pleased.

5
★★★★★

They did an excellent job and I would definitely recommend them. The installers did a great job of installing carpet in two of our houses (in one day no less) and did it with a smile. The price was right, the service was great, we were very pleased.

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0 out of 4 people found this review helpful.

.

I didn't know anything about hardwood or pergo floors until I saw John. This guy spent almost two hours teaching me about hardwood floors and pergo. I was able to make an educated decision after John spent all that time with me. In the end, I initially though he saved me about $200, but the best price I had wasn't even installed. John saved me about $500 with the labor.

2
★★★★★

I didn't know anything about hardwood or pergo floors until I saw John. This guy spent almost two hours teaching me about hardwood floors and pergo. I was able to make an educated decision after John spent all that time with me. In the end, I initially though he saved me about $200, but the best price I had wasn't even installed. John saved me about $500 with the labor.

Pros: I got educated

Cons: I was their awhile

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I had to get into a new home after being here two years like a lot of us. Both houses needed some work and I was referred to these guys from a friend and they beat every carpets stores sale price...even RC Willeys sale price-which is cheap carpet, but they'll get you on the padding!! I worked with John and Lisa and the prices they gave me were installed from the get-go...no hidden installation padding costs when you sign for the final price.

2
★★★★★

I had to get into a new home after being here two years like a lot of us. Both houses needed some work and I was referred to these guys from a friend and they beat every carpets stores sale price...even RC Willeys sale price-which is cheap carpet, but they'll get you on the padding!! I worked with John and Lisa and the prices they gave me were installed from the get-go...no hidden installation padding costs when you sign for the final price.

Pros: They have all kinds of flooring

Cons: none

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I have been flipping houses and condos for 16 years have been using these guys since I started. I would always check other carpet stores for prices up until the last couple of years, but John has always got me the best price so I don't even bother to check prices anymore. They have the top of the line carpet, which I have used personally, and and everything to cheap carpet for a quick flip. I just tell john what grade of flooring I need and he makes it happen at the best price installed. To me its all about the price and I get it with the service I deserve as a repeat customer.

2
★★★★★

I have been flipping houses and condos for 16 years have been using these guys since I started. I would always check other carpet stores for prices up until the last couple of years, but John has always got me the best price so I don't even bother to check prices anymore. They have the top of the line carpet, which I have used personally, and and everything to cheap carpet for a quick flip. I just tell john what grade of flooring I need and he makes it happen at the best price installed. To me its all about the price and I get it with the service I deserve as a repeat customer.

Pros: Can not beat the prices

Cons: No cons?

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they sent wrong carpet then wanted more money they said it was salesman fault no way he left me sample of what i ordered they could care less i had to pay more or lose my deposit stay away and the service on the phone was just horid hold on and no answer for me just pay more or forget it what a bunch of losers ALSO marilyn r is owner she self reported she never bought anything there

0
★☆☆☆☆

they sent wrong carpet then wanted more money they said it was salesman fault no way he left me sample of what i ordered they could care less i had to pay more or lose my deposit stay away and the service on the phone was just horid hold on and no answer for me just pay more or forget it what a bunch of losers ALSO marilyn r is owner she self reported she never bought anything there

Cons: they dont care

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i asked for american speaking installers fred said no problem. Mexican comes in no english and lets the stuff in his nose fly with 1 finger on my front patio then has paper hanging from his nose for rest of job. Now 3 more mexicans show up { no english is spoken} they lay flooring but now i have 1/2 in gap between rug and baseboard. All i here is no comprende. No more carpets galore!!!!!!!!

0
★☆☆☆☆

i asked for american speaking installers fred said no problem. Mexican comes in no english and lets the stuff in his nose fly with 1 finger on my front patio then has paper hanging from his nose for rest of job. Now 3 more mexicans show up { no english is spoken} they lay flooring but now i have 1/2 in gap between rug and baseboard. All i here is no comprende. No more carpets galore!!!!!!!!

Pros: no english

Cons: many

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Carpets Galore didn't show up for my install and when I called to find out why was told the estimator had mismeasured and my price had increased by 25%. This is after I signed a contract and paid a 50% deposit. After hours of debate, multiple measurements (they didn't trust their own estimators!!!), and being badgered as a customer, I finally cancelled the job when they demanded a cash payment up-front. This is a vendor that I've worked with in the past. \r\n\r\nCarpets Galore is the worst vendor that I've ever worked with. There was no accountability for their error and I, as a customer, was continually given the run-around and excessive verbal abuse. If I had more time on my hands, I would pursue both legal action and initiate a complaint process with the Secretary of State.

0
★☆☆☆☆

Carpets Galore didn't show up for my install and when I called to find out why was told the estimator had mismeasured and my price had increased by 25%. This is after I signed a contract and paid a 50% deposit. After hours of debate, multiple measurements (they didn't trust their own estimators!!!), and being badgered as a customer, I finally cancelled the job when they demanded a cash payment up-front. This is a vendor that I've worked with in the past. \r\n\r\nCarpets Galore is the worst vendor that I've ever worked with. There was no accountability for their error and I, as a customer, was continually given the run-around and excessive verbal abuse. If I had more time on my hands, I would pursue both legal action and initiate a complaint process with the Secretary of State.

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A large selection of carpets and they all seem to be the better quality. I thought the prices were high, but you get what you pay for. They also do wood and tile floors and they have some furniture but not much selection. We purchased our bedroom carpet here and they came and installed it within a week (and in Vegas, you know you don't get work done that fast.) The carpet has held up which in our house is saying alot. I think this is one of the better stores for their service. I would definitely recommend friends to go here.

4
★★★★☆

A large selection of carpets and they all seem to be the better quality. I thought the prices were high, but you get what you pay for. They also do wood and tile floors and they have some furniture but not much selection. We purchased our bedroom carpet here and they came and installed it within a week (and in Vegas, you know you don't get work done that fast.) The carpet has held up which in our house is saying alot. I think this is one of the better stores for their service. I would definitely recommend friends to go here.

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Message from Carpets Galore

FREE ESTIMATES, PLZ CALL WITH YOUR SIZES OR WE CAN BRING SAMPLES TO YOUR HOME. IF YOU EVER FEEL YOU ARE NOT GETTING THE SERVICE YOU EXPECTED PLEASE CONTACT MARILYN THE OWNER ON HER CELL 702 493 8300. BAD SERVICE IS NOT ACCEPTABLE AT CARPETS GALORE.. I WANT TO KNOW... THX FOR YOUR INTEREST, YOUR BUSINESS IS APPRECIATED.. :)

More about Carpets Galore

SALES AND SERVICE OF CARPET, TILE, LAMINATE, HARDWOOD, AND VINYL

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