Hawthorne came out today to perfrom the annual check up on my A/C. Once again, the most professional service in town. You are treated like a customer and they do their job completely and are never in a rush to get to the next customer. If you want it done right the first time, for heating, cooling, or electric - call Hawthorne. Jerry was my service person today and he was courteous, efficient, and expert. They are the best in the Valley. - W. Davenport
We had a bad leak in our bathroom. We called our old plumber and it seems they had gone out of business. Hawthorne Plumbing had taken over their customers so we gave them a chance and we are happy we did. Not only did they fix that leak, they did a free inspection of the entire house and found another sink on the verge of the same problem and fixed that as well. Beau was very professional and knew his stuff, we will not hesitate to call them again when something goes wrong.
Experienced a leak dripping from our kitchen ceiling. Hawthorn was recommended by another service outfit. The response was outstanding! Dave,the technician, was able to pinpoint the source after a thorough examination. The cause was isolated and the necessary repair was accomplished. The office staff was outstanding in their communication and follow-up. David, Kelly, as well as the Scheduling lady (our phone contact) all deserve a raise!!!
Hawthorne was recommended by our Home Owners Association and so happy they did! Always professional and take care of any problems immediately. A definite plus is the service warranty; you receive priority service (meaning same day) and some additional ""perks"" as well. Most definitely highly recommend Hawthorne for your plumbing and/or heating and air conitioning servicing!!!!
I had to call my home warranty to have my toilet serviced and they had sent Hawthorne Pluming to the rescue. I was so pleased with the professionalism which is hard to come by now a days. Hawthorne had sent over Keno who is the best plumber ever to fix my problem. He was not only great at fixing the problem but he was so NICE and my two little one""s loved him!!! I honestly can't wait to have him visit us again. Hopefully not for awhile though. :) I highly recommend them to everyone! Customer for life
I am pleased to provide you with a review of the service that I recently received from Hawthorne Plumbing, Heating and Cooling. The service tech, Keno, was on time, treated my home with respect and completed his work in a professional and timely basis. He was even kind enough to provide me with some tips to help me avoid future plumbing problems ! i am happy to refer Hawthorne Plumbing to you, Ask for Keno !
Oh! What a suprise I got today when I was just looking thru the phone book for a plumber. I needed some help with the water system. I called Hawthorne Plumbing to ask some general questions and was asked if I would like a tech to come to my home today (yes I said today) and they would come and give me a free quote!! WOW! I thought at first I may have misunderstood. But no that is what she said..... The tech (Angel) was at my home within 1 hour of me calling. (I was told he was in my neighborhood). He came out and looked at my water system and gave me a quote. \r
Even though I didn't go with his quote this time. I will call them again. \r
Angel was very polite and professional ~~ \r
Thanks Angel and Hawthorne :-)
My experience with Hawthorne plumbing was great! The service person was very nice and respectful. He was very patient with me and resolved my problem in a very timely manner. I would use them again and recommend them to my friends.
I would highly recommend Hawthorne Plumbing and cooling. Thomas was very knowledgeable and efficient. I received estimates from two other companies and Hawthorne was the best priced and most trusting, and solved our problem in a short time.
Absolutely the worst experience in professional heating and plumbing in Las Vegas you could imagine. STAY AWAY from this company at all costs. They are bait and switch artists and will try to force you into a situation where they can get paid (more) for a new unit rather than handling the service call they were requested for.
Long story short...
1. Water heater leaking in garage so Hawthorne Plumbing, Heating and Cooling called out by our home warranty service for emergency Sunday service call.
2. Representative from Hawthorne Plumbing, Heating and Cooling, Mr. Beau Adams, arrives at the home. He looks at the water heat for 30 seconds, confirms it is leaking and says, ""I need to check the warranty on this unit"".
3. After 30+ minutes sitting in his truck, Beau Adams from Hawthorne Plumbing, Heating and Cooling returns to inform me that a) although the unit itself is under warranty, b) although he has been called to the home under a home warranty, he CANNOT fix the unit until the next business day, Monday ""because we have a warranty"". He claims to have no access the warehouse on the weekends where these units are stored (are you too wondering why a weekend technician would NOT have access to the proper equipment on a weekends?).
I could have probably lived with this until...
4. Mr. Beau Adams of Hawthorne Plumbing, Heating and Cooling says to me, ""if you didn't have a warranty I could have this fixed for you today"". Stunned, I repeat back to him to make 100% sure I understand correctly... he CANNOT fix our water heater BECAUSE it's under warranty yet at the same time he can fix it today if I DIDN'T have warranty? With a straight face he confirms yes this is the correct. In short he wanted to sell me a unit from them rather than handle the service request he was called out for.
It is this type of ridiculous logic that deserves a boycott from any consumer (individual or otherwise).
PS - adding insult to injury, Mr. Beau Adams who specifically promised to shop-vac the water out of the leaking basin ends of not doing at all and left saying he would be back tomorrow to fix the under warranty heater under the home warranty. I walked back in the house stunned and angry that there are companies that actually do business like this.
In short, if you are looking for quality plumbing, heating and cooling with professional common sense service DO NOT use this company.
I placed a call with my warranty company & before I hung up the phone with them Hawthrone was calling to schedule my appointment. I was so impressed that I got same day service & everyone was pleasant to work with. Hawhtorne met all my needs & I would use them again & recommend them to anyone. The technician was freindly, knowledgeable & explained evertything in detail. I appreciate that I didnt have to wait for service as I have in the past with other companies. They were in & out & gave me a fair price.
Pros: Fair Prices & You dont wait along time for service
had a what they call a slab leak under my home. Hawthorne Plumbing came out in a timely manner and diagnoised the problem. Technician gave suggestions on how the leak could be repaired. They came out the next day and ran a new water line. The technician was very good and did the work professionally. I will use Hawthorne Plumbing in the future for all my repairs.
Pros: timely service, competative prices
After being contacted through my home warranty company for a hot water heater that went out, their tech shows up and states that there will be $600+ in uncovered charges to bring my house up to code, a permit, and disposal of the old hot water heater. The tech said it would have to wait until the next day to verify authorization. The home warranty company said they normally pay $450 for hot water heater replacement. They gave me an option to receive a check for $340 as they deducted the plumbers fee for coming and giving the estimate. I was able to contract another, more reputable plumber, and have a new hot water heater installed the same day. End the end I saved myself over $100. Basically, they were charging the difference in what they would normally charge and what the home warranty company was willing to pay. However, they tried to convince us of code violations to pressure us into paying. The house is only 8 years old.
Cons: lies to customers
They where contracted and contacted by my Home Warranty Policy to repair my AC... They said I would have to wait 2 days in 110+ degree heat before someone could come out...