New York Sports Clubs

★★★★☆
  • 1221 Avenue of the Americas

    New York, NY 10020

    Map & Directions
  • 212-840-8240

About New York Sports Clubs

Categories
  • Fitness Center
Hours
M-Th 5:30am-9pm, F 5:30am-8pm, Sa-Su Closed

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4.4 5
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BEWARE OF FRAUD- NEVER EVER SIGN UP FOR THIS GYM!

I signed up for this gym in Feb 2014. In Apr I saw a charge on my credit card for $356 for March Personal Training, in addition to my monthly dues, and also noticed another $356 charge for Feb PT which I had missed. I never attended PT and called Corporate. They told me they had a signed contract under my name for PT. They sent me a copy of the contract & it was clear that the signature was not mine.

I went to the club and before I even spoke the ex-trainer Mike (now fired for fraud) he knew what this was about and informed me my refund was being processed already as it was a mistake. The fact he knew what was happening, but never informed me, made me not believe him so I went to the GM, Lakisha. She looked into it and told me they "accidentally" logged a PT session, with another person, under my name and they admitted to the mistake (Don't believe her but if it's true it's a huge flaw in their system- no check & balance). She told me she would submit a new refund (Mike was lying), which she even confirmed to me via telephone after she filed it.

I wait approx 4 wks, which is how long I was told the refund would take, and I call corp. and they tell me NO REFUND WAS PROCESSED (Lakisha was lying) and that I was going to be CHARGED AGAIN for Apr PT. I go back to the gym & Lakisha wouldn't see me. I called corp. and began the refund process AGAIN. This time I file a dispute with my Credit Card company as I have been out of $712 for about 4 months. The CC company responds back a cpl weeks later that NYSC sent them a contract w/ "my signature" (NYSC Sent Fraudulent Docs). I call Corp and they inform me that because I started a dispute they cannot issue refund, and that I would need to stop the dispute (makes 0 sense). I obliged, lifted the dispute and let them refund me directly.

I call back a few wks later (Now June) & they tell me refund was rejected because they have a signed contract! I tell them to contact the gym directly and speak to Lakisha, who confirmed its not my signature. Corp tells me the refund dept doesn't do that (what?). Call Center agent files a new dispute and finally the gym called me. A new head trainer informed me Mike was fired due to fraudulent practices. They took my side of the story but I have yet to receive my refund. They STOLE my money for now 6 months and I am STILL WAITING ON A REFUND.

There is a such thing as time value of money and it is losing value every day.

This gym is just run by bad people. I suggest you take your business to one of the other ubiquitous gyms in the city. As I work right upstairs in this building I will be sure to continue to notify each and every co-worker, existing and new, to take their business elsewhere. Just look at all the terrible reviews of this place, I unfortunately chose the convenience of location over their unlawful practices.

I have reported this specific location to the Better Business Bureau and will take further action as I see fit. I will terminate my contract the first chance I get and bring my money elsewhere.

TL;DR: NYSC has taken $712 of my money for personal training classes I never took. They have a fraudulent signature under my name and have lied to me about processing my refund on numerous occasions. They sent falsified docs to my bank as "proof" of charge. The Head Trainer has since been fired has he had numerous complaints filed against him. BUT I have yet to receive my money. Will not let this go and will not forget. DO NOT SIGN UP HERE!

1
★☆☆☆☆

BEWARE OF FRAUD- NEVER EVER SIGN UP FOR THIS GYM!

I signed up for this gym in Feb 2014. In Apr I saw a charge on my credit card for $356 for March Personal Training, in addition to my monthly dues, and also noticed another $356 charge for Feb PT which I had missed. I never attended PT and called Corporate. They told me they had a signed contract under my name for PT. They sent me a copy of the contract & it was clear that the signature was not mine.

I went to the club and before I even spoke the ex-trainer Mike (now fired for fraud) he knew what this was about and informed me my refund was being processed already as it was a mistake. The fact he knew what was happening, but never informed me, made me not believe him so I went to the GM, Lakisha. She looked into it and told me they "accidentally" logged a PT session, with another person, under my name and they admitted to the mistake (Don't believe her but if it's true it's a huge flaw in their system- no check & balance). She told me she would submit a new refund (Mike was lying), which she even confirmed to me via telephone after she filed it.

I wait approx 4 wks, which is how long I was told the refund would take, and I call corp. and they tell me NO REFUND WAS PROCESSED (Lakisha was lying) and that I was going to be CHARGED AGAIN for Apr PT. I go back to the gym & Lakisha wouldn't see me. I called corp. and began the refund process AGAIN. This time I file a dispute with my Credit Card company as I have been out of $712 for about 4 months. The CC company responds back a cpl weeks later that NYSC sent them a contract w/ "my signature" (NYSC Sent Fraudulent Docs). I call Corp and they inform me that because I started a dispute they cannot issue refund, and that I would need to stop the dispute (makes 0 sense). I obliged, lifted the dispute and let them refund me directly.

I call back a few wks later (Now June) & they tell me refund was rejected because they have a signed contract! I tell them to contact the gym directly and speak to Lakisha, who confirmed its not my signature. Corp tells me the refund dept doesn't do that (what?). Call Center agent files a new dispute and finally the gym called me. A new head trainer informed me Mike was fired due to fraudulent practices. They took my side of the story but I have yet to receive my refund. They STOLE my money for now 6 months and I am STILL WAITING ON A REFUND.

There is a such thing as time value of money and it is losing value every day.

This gym is just run by bad people. I suggest you take your business to one of the other ubiquitous gyms in the city. As I work right upstairs in this building I will be sure to continue to notify each and every co-worker, existing and new, to take their business elsewhere. Just look at all the terrible reviews of this place, I unfortunately chose the convenience of location over their unlawful practices.

I have reported this specific location to the Better Business Bureau and will take further action as I see fit. I will terminate my contract the first chance I get and bring my money elsewhere.

TL;DR: NYSC has taken $712 of my money for personal training classes I never took. They have a fraudulent signature under my name and have lied to me about processing my refund on numerous occasions. They sent falsified docs to my bank as "proof" of charge. The Head Trainer has since been fired has he had numerous complaints filed against him. BUT I have yet to receive my money. Will not let this go and will not forget. DO NOT SIGN UP HERE!

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BEWARE OF FRAUD- NEVER EVER SIGN UP FOR THIS GYM!\r
\r
I signed up for this gym in Feb 2014. In Apr I saw a charge on my credit card for $356 for March Personal Training, in addition to my monthly dues, and also noticed another $356 charge

3
★★★★★

BEWARE OF FRAUD- NEVER EVER SIGN UP FOR THIS GYM!\r
\r
I signed up for this gym in Feb 2014. In Apr I saw a charge on my credit card for $356 for March Personal Training, in addition to my monthly dues, and also noticed another $356 charge

.

One of the nicer centers, just xfered over to this one.

3
★★★★★

One of the nicer centers, just xfered over to this one.

.

NYSC has eveything I need in a gym and is a lot cheaper than some others around the NYC area. Handy to be able to go to any gym you'd want as well... The showers can sometime not be very clean, but they are always stocked with soap, shampoo...etc. I'd recommend it if you need a gym.

2
★★★★☆

NYSC has eveything I need in a gym and is a lot cheaper than some others around the NYC area. Handy to be able to go to any gym you'd want as well... The showers can sometime not be very clean, but they are always stocked with soap, shampoo...etc. I'd recommend it if you need a gym.

Pros: everything you need, towel service, inexpensive

Cons: showers can sometimes be dirty

.

this gym has everhting that u want in an expensive gym, Great updated machines and plently of space to work out. It is not filled with meat heads so everyone feels comfortable.

5
★★★★★

this gym has everhting that u want in an expensive gym, Great updated machines and plently of space to work out. It is not filled with meat heads so everyone feels comfortable.

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Message from New York Sports Clubs

Improving Lives Through Exercise. Our sports clubs have been the northeast's leader in health and fitness since 1974. Operating more than 100 clubs featuring certified trainers, innovative programs and cutting-edge equipment, we make getting fit a simple exercise.

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