Papa John's Pizza

★★★☆☆
Better Ingredients. Better Pizza. Papa John's.
  • 2177 E Henrietta Rd

    Rochester, NY 14623

    Map & Directions

About Papa John's Pizza

Hours
Mon-Sun: 10:30am-12:55pm

Food

Food
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3.0 2
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Egregious customer service makes Papa John's one to avoid at all costs. Their pizza is passable, though not the best by any means, but the customer service is so incredibly bad as to make the quality of the food irrelevant.

For just one example, I ordered a pizza around 9:40 p.m. and told them I'd pick it up in about 20 minutes. The woman on the phone said no problem. To be on the safe side I asked her how late they would be open. She said until 1 a.m. I got there around 10 p.m. and they were closed: Doors locked, no sign of life inside. What does it matter what the pizza is like if you don't get to eat it?

Papa John's completely ignored my complaints about this incident, not even an apology. Then, to add insult to injury, they started spamming me with advertisements. I've asked them repeatedly to stop spamming me but they continue.

Something is obviously terribly wrong with Papa John's upper management. They act as if they have no competition, and individual customers don't matter. Consumers don't have to put up with businesses that act like monopolies.

For pizza in Rochester, try somewhere else, like Mark's Pizzeria (good customer service), Pontillo's or even Pizza Hut. If you're downtown and don't need delivery, Galleria is great.

0
★☆☆☆☆

Egregious customer service makes Papa John's one to avoid at all costs. Their pizza is passable, though not the best by any means, but the customer service is so incredibly bad as to make the quality of the food irrelevant.

For just one example, I ordered a pizza around 9:40 p.m. and told them I'd pick it up in about 20 minutes. The woman on the phone said no problem. To be on the safe side I asked her how late they would be open. She said until 1 a.m. I got there around 10 p.m. and they were closed: Doors locked, no sign of life inside. What does it matter what the pizza is like if you don't get to eat it?

Papa John's completely ignored my complaints about this incident, not even an apology. Then, to add insult to injury, they started spamming me with advertisements. I've asked them repeatedly to stop spamming me but they continue.

Something is obviously terribly wrong with Papa John's upper management. They act as if they have no competition, and individual customers don't matter. Consumers don't have to put up with businesses that act like monopolies.

For pizza in Rochester, try somewhere else, like Mark's Pizzeria (good customer service), Pontillo's or even Pizza Hut. If you're downtown and don't need delivery, Galleria is great.

Pros: None

Cons: Worst customer service in town.

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I love this pizza place. I can order online, the call you to confirm, and then delivery to your door. Now how many pizza places do that for you? Their foods are always fresh when the arrive to my door and the delivery personal are always friendly when they arrive.

5
★★★★★

I love this pizza place. I can order online, the call you to confirm, and then delivery to your door. Now how many pizza places do that for you? Their foods are always fresh when the arrive to my door and the delivery personal are always friendly when they arrive.

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