Buzz Chew Cadillac

★★★★☆
  • 656 County Road 39

    Southampton, NY 11968

    Map & Directions
  • 631-259-6964

4.2 5
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I cant for the life of me fiquire out how Nina C could bash that dealership . They have the most considerate and helpful service Department we have ever dealt with .I have never heard any complaints about them.

5
★★★★★

I cant for the life of me fiquire out how Nina C could bash that dealership . They have the most considerate and helpful service Department we have ever dealt with .I have never heard any complaints about them.

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Repeatedly such poor service, I just felt it was my obligation to sign up to insider pages and write a review. This service department is a joke. None of the service people care one bit about the customer. We have a cadillac escalade and a chevy tahoe. By default from living in Southampton in the summer and having a warranty we take the car to the dealership. Every time we swear we are not going back. Dan, their rudest service assistant is beyond awful. Buzz Chew replaced the tahoe's transmission. While still under warranty the truck would not move to second gear. I drove 20mph from Riverhead to Southampton. Only to be met with, So, whats the problem?? Left the car there. 2 weeks later. NO loner offered. No calls for an update. Only an irate call from us spurred him into action.
This past Saturday I had two flat tires. The towing company dropped my car off at Buzz chew since Southampton Tire was closed. Wally, a decent service provider, called and let me know what needed to be done. I said yes, knowing that since it was the dealership that there would be trouble to come. I go into the office. Unfortunately Wally was busy. I had the unpleasant experience to deal with another service assistant. Very rude. I asked what work was completed and if it carries a warranty for the work. His reply was, What do you mean, we replaced two tires. No hello, so sorry this happened, this is the work that was done. Just a jerk. $673 later. Anyhow, I would not recommend this dealer to my worst enemy. I don't know how the sales department gets great reviews and the service is such a nightmare.
Not sure how they stay in business when you treat people so poorly. I'm not a New Yorker and do not come across aggresively as many of the residents here that would possibly prompt such rudeness repeatedly.

1
★☆☆☆☆

Repeatedly such poor service, I just felt it was my obligation to sign up to insider pages and write a review. This service department is a joke. None of the service people care one bit about the customer. We have a cadillac escalade and a chevy tahoe. By default from living in Southampton in the summer and having a warranty we take the car to the dealership. Every time we swear we are not going back. Dan, their rudest service assistant is beyond awful. Buzz Chew replaced the tahoe's transmission. While still under warranty the truck would not move to second gear. I drove 20mph from Riverhead to Southampton. Only to be met with, So, whats the problem?? Left the car there. 2 weeks later. NO loner offered. No calls for an update. Only an irate call from us spurred him into action.
This past Saturday I had two flat tires. The towing company dropped my car off at Buzz chew since Southampton Tire was closed. Wally, a decent service provider, called and let me know what needed to be done. I said yes, knowing that since it was the dealership that there would be trouble to come. I go into the office. Unfortunately Wally was busy. I had the unpleasant experience to deal with another service assistant. Very rude. I asked what work was completed and if it carries a warranty for the work. His reply was, What do you mean, we replaced two tires. No hello, so sorry this happened, this is the work that was done. Just a jerk. $673 later. Anyhow, I would not recommend this dealer to my worst enemy. I don't know how the sales department gets great reviews and the service is such a nightmare.
Not sure how they stay in business when you treat people so poorly. I'm not a New Yorker and do not come across aggresively as many of the residents here that would possibly prompt such rudeness repeatedly.

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My daughter needed a car so we took her around, looking for something used ,(pre-owned they say, now) reliable and not costing a fortune - not an easy task! We worked our way east and found ourselves at Buzz Chew. What a difference! There was someone to help us who answered all our questions. We felt no pressure. There was even a guy there (I think his name is George) who knows evryhting there is to know about any kind of car, Did we pick his brain! Anyway, she got her car..no problems..and when she's in the market again..it's back to Buzz Chew!

5
★★★★★

My daughter needed a car so we took her around, looking for something used ,(pre-owned they say, now) reliable and not costing a fortune - not an easy task! We worked our way east and found ourselves at Buzz Chew. What a difference! There was someone to help us who answered all our questions. We felt no pressure. There was even a guy there (I think his name is George) who knows evryhting there is to know about any kind of car, Did we pick his brain! Anyway, she got her car..no problems..and when she's in the market again..it's back to Buzz Chew!

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1 out of 1 people found this review helpful.

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This is the best dealership I've ever been in. They are quick with the service, fair with the prices, and they'll even wash your car. The employees here are incredibly friendly.

5
★★★★★

This is the best dealership I've ever been in. They are quick with the service, fair with the prices, and they'll even wash your car. The employees here are incredibly friendly.

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1 out of 1 people found this review helpful.

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Rarely have I found an auto dealership where the staff are helpful, not pushy, and actually listen to what you are looking for. This dealership is a pleasure to work with, and if you don't purchase the first time you're here - you will be back just because their low pressure high knowledge tactics really work

5
★★★★★

Rarely have I found an auto dealership where the staff are helpful, not pushy, and actually listen to what you are looking for. This dealership is a pleasure to work with, and if you don't purchase the first time you're here - you will be back just because their low pressure high knowledge tactics really work

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