Spokes & Strings

★★★☆☆
  • 140 Havemeyer St

    Brooklyn, NY 11211

    Map & Directions
  • 718-599-2409

About Spokes & Strings

Hours
Mon-Sat 4pm-7pm
2.7 10
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A hole in the wall that sells junky, 3rd-rate frames and components to clueless white, parents-supported trendanistas who covet a "track" bike. The prices seem idealistically low at first, until you realize you're buying marginally functional Chinese junk. But most of the people who shop here do nothing with their bikes but tool around pancake-flat Williamsburg and never go beyond a 10-block radius of McCarran Park anyway. Some people may wonder how the same store can get one star and five stars. If you understand the psychology of people who work at bike stores this is no mystery. They're almost always miserable, moody, and passive-aggressive, and toy with customers like cats with their prey. Bikes are just about the simplest machines ever devised. How would you feel if you had to stand around a gloomy bike store long hours on beautiful weekends, never riding yourself because you spend all your time catering to silly weekend warriors who refuse to learn how to service their own bikes? You depend on these helpless fools, yet you have nothing but contempt for them and their problems. So your behavior depends largely on the mood you're in. My two experiences at this deplorable junk shop were both one-star: not only did they waste hours of time and sap my good will, they did it with mean-spirited glee. You may feel like throwing an incendiary bomb through this store window when you leave here, but hey, live and let live. They're human like you and me. We're all miserable sometimes. These people are just miserable most of the time!

0
★☆☆☆☆

A hole in the wall that sells junky, 3rd-rate frames and components to clueless white, parents-supported trendanistas who covet a "track" bike. The prices seem idealistically low at first, until you realize you're buying marginally functional Chinese junk. But most of the people who shop here do nothing with their bikes but tool around pancake-flat Williamsburg and never go beyond a 10-block radius of McCarran Park anyway. Some people may wonder how the same store can get one star and five stars. If you understand the psychology of people who work at bike stores this is no mystery. They're almost always miserable, moody, and passive-aggressive, and toy with customers like cats with their prey. Bikes are just about the simplest machines ever devised. How would you feel if you had to stand around a gloomy bike store long hours on beautiful weekends, never riding yourself because you spend all your time catering to silly weekend warriors who refuse to learn how to service their own bikes? You depend on these helpless fools, yet you have nothing but contempt for them and their problems. So your behavior depends largely on the mood you're in. My two experiences at this deplorable junk shop were both one-star: not only did they waste hours of time and sap my good will, they did it with mean-spirited glee. You may feel like throwing an incendiary bomb through this store window when you leave here, but hey, live and let live. They're human like you and me. We're all miserable sometimes. These people are just miserable most of the time!

Pros: none

Cons: all

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I brought my freshly painted frame ($400 paint job) to the shop for assistance installing a bottom bracket. 45 minutes later when my frame was ready, they told me that they couldn't install it correctly because they didn't have the right tools (24mm socket head and torque wrench) and on top of that, they had gouged my frame and new paint job in two different places because they "forgot to clamp in the frame". I hadn't even ridden my new frame once and it was already gouged, and would need touch up paint cause they scraped it to the steel and it will now rust. I have had so many bad experiences at this shop, I don't even know why I went back. They are the rudest people ever, will keep you waiting for the longest time even if you are just trying to pay for something. The selection of parts is one of the worst in the city. The bike mechanics are clueless. This is easily the worst shop in the city. Total clowns. Can't give this shop a low enough review.

0
★☆☆☆☆

I brought my freshly painted frame ($400 paint job) to the shop for assistance installing a bottom bracket. 45 minutes later when my frame was ready, they told me that they couldn't install it correctly because they didn't have the right tools (24mm socket head and torque wrench) and on top of that, they had gouged my frame and new paint job in two different places because they "forgot to clamp in the frame". I hadn't even ridden my new frame once and it was already gouged, and would need touch up paint cause they scraped it to the steel and it will now rust. I have had so many bad experiences at this shop, I don't even know why I went back. They are the rudest people ever, will keep you waiting for the longest time even if you are just trying to pay for something. The selection of parts is one of the worst in the city. The bike mechanics are clueless. This is easily the worst shop in the city. Total clowns. Can't give this shop a low enough review.

Cons: Worst service, terrible mechanics

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These guys rock! They manufacture their own bikes. How many bike shops do that? If you're looking for a new bike don't leave this shop off your list. And they're easy to get to form Manhattan...

4
★★★★☆

These guys rock! They manufacture their own bikes. How many bike shops do that? If you're looking for a new bike don't leave this shop off your list. And they're easy to get to form Manhattan...

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I dropped off a bike for repair and never received a quote or receipt. A week later I called to check on the status and was told my bike was never given a repair ticket, so it was just sitting around for the week, but that they would begin work on it immediately. A week goes by without hearing from them. When I stop in I was told the shipment of wheels came up short so they would have to order more. They assured me an order would be placed later that day or next. A week goes by without any word. The next time I stopped in I was told that the man who orders wheels went on vacation. That was enough unacceptable service so I took my bike back and will never return.

0
★☆☆☆☆

I dropped off a bike for repair and never received a quote or receipt. A week later I called to check on the status and was told my bike was never given a repair ticket, so it was just sitting around for the week, but that they would begin work on it immediately. A week goes by without hearing from them. When I stop in I was told the shipment of wheels came up short so they would have to order more. They assured me an order would be placed later that day or next. A week goes by without any word. The next time I stopped in I was told that the man who orders wheels went on vacation. That was enough unacceptable service so I took my bike back and will never return.

Pros: none.

Cons: no customer service, skills, organization

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They took a lot of time to look at a chain problem on my bike that was obviously going to be a cheap repair. They don't carry a lot of brands of bikes but they do have a lot of frames, and a lot of single speed bikes for city riding. Best shop I've found in the Williamsburg/Bushwick/East Village area.

2
★★★★★

They took a lot of time to look at a chain problem on my bike that was obviously going to be a cheap repair. They don't carry a lot of brands of bikes but they do have a lot of frames, and a lot of single speed bikes for city riding. Best shop I've found in the Williamsburg/Bushwick/East Village area.

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I'm amazed that my experience was with the same owner described in some earlier posts. I rode down to the store this Saturday in search of a lighter, more versatile bike than my current heavy cruiser for city riding & longer trips that is still pretty stable & upright. The owner was anything but snobby with me -- it was my first bike purchase in about 8 years, and I'm honestly not a bike expert (though my husband is a bit of a bike geek). He was never condescending or rude, never talked down to me, and was incredibly patient & friendly -- he brought out at least 4 different bikes for me to test out, let me take all the time in the world to figure out which set-up was best for me, and joked my husband out of pushing me into picking less upright bars than I truthfully prefer. Despite the fact that my husband clearly knows more about bikes than I do, and I would turn to him occasionally for his input, the owner never pulled that annoying trick of talking to my husband rather than to me about my purchase.

I left feeling great about the experience & my new bike, rather than pushed around or upsold into something that wasn't right for me. I was given an estimate of 2-4 weeks, and I can't wait to pick up my bike! I was happy I could customize the bike to what I'm looking for and I'm glad to spend my $$ at a local business & one that has such a great attitude towards its customers.

2
★★★★★

I'm amazed that my experience was with the same owner described in some earlier posts. I rode down to the store this Saturday in search of a lighter, more versatile bike than my current heavy cruiser for city riding & longer trips that is still pretty stable & upright. The owner was anything but snobby with me -- it was my first bike purchase in about 8 years, and I'm honestly not a bike expert (though my husband is a bit of a bike geek). He was never condescending or rude, never talked down to me, and was incredibly patient & friendly -- he brought out at least 4 different bikes for me to test out, let me take all the time in the world to figure out which set-up was best for me, and joked my husband out of pushing me into picking less upright bars than I truthfully prefer. Despite the fact that my husband clearly knows more about bikes than I do, and I would turn to him occasionally for his input, the owner never pulled that annoying trick of talking to my husband rather than to me about my purchase.

I left feeling great about the experience & my new bike, rather than pushed around or upsold into something that wasn't right for me. I was given an estimate of 2-4 weeks, and I can't wait to pick up my bike! I was happy I could customize the bike to what I'm looking for and I'm glad to spend my $$ at a local business & one that has such a great attitude towards its customers.

Pros: Great service, friendly staff, reasonable prices

Cons: Potentially long wait for your bike to be built

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nyc bikes are a great value, as far as the frame and parts spec goes, but the post-sales service is lacking. I was promised a built bike in a week, but it took 2. When it was "ready" it was missing some accessories I'd paid for and there were numerous examples of half-assed workmanship in assembling the bike. Hopefully, the 1st tune up will prove to be productive and my issues will be resolved... follow-up review pending.

1
★★★☆☆

nyc bikes are a great value, as far as the frame and parts spec goes, but the post-sales service is lacking. I was promised a built bike in a week, but it took 2. When it was "ready" it was missing some accessories I'd paid for and there were numerous examples of half-assed workmanship in assembling the bike. Hopefully, the 1st tune up will prove to be productive and my issues will be resolved... follow-up review pending.

Pros: small/independent, product value, friendly sales

Cons: slow work, shoddy assembly job, crabby owner

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Took a long time to do repairs and the manager or owner was extremely condescending and hostel when I called to see if my bike was ready. I picked up the bike and brought it to B's Bikes on Eckford & Driggs and my bike was ready the same day.

0
★☆☆☆☆

Took a long time to do repairs and the manager or owner was extremely condescending and hostel when I called to see if my bike was ready. I picked up the bike and brought it to B's Bikes on Eckford & Driggs and my bike was ready the same day.

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I went to the shop on a slow Saturday, after having been to 3 other stores earlier in the week. During the 2 hours that I spent there, I learned a lot about bikes. There was no hard sell, and they even helped me color coordinate my bike. My friend who went with me had been totally against buying or riding a bike, but based on our experience, intends to get a bike for her birthday from Spokes and Strings (or NYC Bikes, whatever the name now is).
Great pricing and service! Nice color and configuration options.

2
★★★★★

I went to the shop on a slow Saturday, after having been to 3 other stores earlier in the week. During the 2 hours that I spent there, I learned a lot about bikes. There was no hard sell, and they even helped me color coordinate my bike. My friend who went with me had been totally against buying or riding a bike, but based on our experience, intends to get a bike for her birthday from Spokes and Strings (or NYC Bikes, whatever the name now is).
Great pricing and service! Nice color and configuration options.

Pros: easy-going staff, cute in-store dog

Cons: difficult location, limited accessories

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In general, employees at NYC bike shops tend to be stuck-up, cooler-than-thou, abrasive jerks. The guys at Spokes and Strings are definitely no exception. Theyre too cool to interrupt their conversation and talk to you, too cool to get your bike fixed on time, too cool to true your rims so that they're actually true, and too cool to take the time to show you a couple of bikes when you're primed and ready to drop 800 bucks on a new one. Definitely too cool for me.

0
★☆☆☆☆

In general, employees at NYC bike shops tend to be stuck-up, cooler-than-thou, abrasive jerks. The guys at Spokes and Strings are definitely no exception. Theyre too cool to interrupt their conversation and talk to you, too cool to get your bike fixed on time, too cool to true your rims so that they're actually true, and too cool to take the time to show you a couple of bikes when you're primed and ready to drop 800 bucks on a new one. Definitely too cool for me.

Cons: jerks, horrid service, rude

 

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