Pampered Pets

★★★★☆

About Pampered Pets

Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 5pm

Pets & Animals

Pets & Animals
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I bought many fish here before. The fish were okay and did seem to live for a long time. I do like that they have more unique and exotic animals to choose from most of the time. However I was just in the store recently and discovered a

3
★★★★★

I bought many fish here before. The fish were okay and did seem to live for a long time. I do like that they have more unique and exotic animals to choose from most of the time. However I was just in the store recently and discovered a

.

This was my first and only experience with Pampered Pets, so it doesnt mean they dont do other things well. However, this experience makes it highly unlikely I would shop there again...

My wife has been sick in bed for nine months and needs a wheelchair to get around in public. We went to Pampered Pets together to buy her a Betta Fish that she could watch while doing her treatments and keep her company throughout the day.

With a name like Pampered Pets youd expect the creatures being sold would be well-cared for. Wrong. We noticed a sick looking kitten on the way in and the Betta Fish section was even worse. The Betta Fish were all kept in very small, very dirty containers, with ammonia-producing waste, left-over food, etc. floating in the bottom. Most of them looked lethargic and several had small cotton-like wisps coming from their heads, gills, and bodies. At the time, we didnt realize how serious that could be.

At this point, despite noticing all these things, we were completely uneducated Betta-shoppers and proceeded to buy a fish anyway. My wife was extremely excited and held his bag carefully in her lap as I pushed her in her wheelchair all the way to the car marveling at the beauty and grace of her new fish.

It was in the car when she noticed a small cotton-like wisp coming off his back. She assumed it was just scum from his dirty water, but it wasnt. It was the early signs that something was already wrong with our brand new pampered pet.

We spent the evening getting our new friend acclimated to his aquarium and researching how to care for a Betta. We followed all the directions and didn't scrimp on anything considered necessary for a happy, healthy Betta the only mistake we made was buying our fish from Pampered Pets.

The next morning we noticed more cotton-like wisps on our fish, which he was trying to rub off against the gravel. We researched Betta diseases and discovered he had a very serious illness that could kill fish very quickly. We changed his water and gave him special fish medication for the condition (did I mention we were prepared?), but it was too little too late. Less than 36 hours from when we left Pampered Pets our new fish was dead dead from a stress-induced disease that he already had when we bought him.

Thinking back we're horrified to realize that many of the other Betta Fish at Pampered Pets were also sick, many at more advanced stages than ours. Knowing what we know now about taking care of Betta Fish, we're certain this was due to insufficient space, dirty water, and infrequent water changes. No fish, even a Betta, will stay healthy in a tiny container filled with its poop and leftover food.

The saddest part is that Pampered Pets almost expects their fish to die. As we checked out they told us they would give us a new fish or store credit if our fish died within four days of purchase.

I have a better policy idea: Charge a little more for the fish and then take better care of them. Change their water more often. Put them in larger containers. Give them medicine at the first sign of illness (when it can make a difference). Keep them healthy for your customers so that little kids and sick wives don't have to cry when their beautiful fish die right after getting home. Pamper your pets, or change your name.

1
★☆☆☆☆

This was my first and only experience with Pampered Pets, so it doesnt mean they dont do other things well. However, this experience makes it highly unlikely I would shop there again...

My wife has been sick in bed for nine months and needs a wheelchair to get around in public. We went to Pampered Pets together to buy her a Betta Fish that she could watch while doing her treatments and keep her company throughout the day.

With a name like Pampered Pets youd expect the creatures being sold would be well-cared for. Wrong. We noticed a sick looking kitten on the way in and the Betta Fish section was even worse. The Betta Fish were all kept in very small, very dirty containers, with ammonia-producing waste, left-over food, etc. floating in the bottom. Most of them looked lethargic and several had small cotton-like wisps coming from their heads, gills, and bodies. At the time, we didnt realize how serious that could be.

At this point, despite noticing all these things, we were completely uneducated Betta-shoppers and proceeded to buy a fish anyway. My wife was extremely excited and held his bag carefully in her lap as I pushed her in her wheelchair all the way to the car marveling at the beauty and grace of her new fish.

It was in the car when she noticed a small cotton-like wisp coming off his back. She assumed it was just scum from his dirty water, but it wasnt. It was the early signs that something was already wrong with our brand new pampered pet.

We spent the evening getting our new friend acclimated to his aquarium and researching how to care for a Betta. We followed all the directions and didn't scrimp on anything considered necessary for a happy, healthy Betta the only mistake we made was buying our fish from Pampered Pets.

The next morning we noticed more cotton-like wisps on our fish, which he was trying to rub off against the gravel. We researched Betta diseases and discovered he had a very serious illness that could kill fish very quickly. We changed his water and gave him special fish medication for the condition (did I mention we were prepared?), but it was too little too late. Less than 36 hours from when we left Pampered Pets our new fish was dead dead from a stress-induced disease that he already had when we bought him.

Thinking back we're horrified to realize that many of the other Betta Fish at Pampered Pets were also sick, many at more advanced stages than ours. Knowing what we know now about taking care of Betta Fish, we're certain this was due to insufficient space, dirty water, and infrequent water changes. No fish, even a Betta, will stay healthy in a tiny container filled with its poop and leftover food.

The saddest part is that Pampered Pets almost expects their fish to die. As we checked out they told us they would give us a new fish or store credit if our fish died within four days of purchase.

I have a better policy idea: Charge a little more for the fish and then take better care of them. Change their water more often. Put them in larger containers. Give them medicine at the first sign of illness (when it can make a difference). Keep them healthy for your customers so that little kids and sick wives don't have to cry when their beautiful fish die right after getting home. Pamper your pets, or change your name.

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.

This was my first and only experience with Pampered Pets, so it doesnt mean they dont do other things well. However, this experience makes it highly unlikely I would shop there again...\r
\r
My wife has been sick in bed for nine months

3
★★★★★

This was my first and only experience with Pampered Pets, so it doesnt mean they dont do other things well. However, this experience makes it highly unlikely I would shop there again...\r
\r
My wife has been sick in bed for nine months

.

I write once again to practically rescind my prior "recommend." I was in the store again yesterday to find once again a wonderful selection of retail items and foods, cages, fish treatments and the like, and I still enjoy their

3
★★★★★

I write once again to practically rescind my prior "recommend." I was in the store again yesterday to find once again a wonderful selection of retail items and foods, cages, fish treatments and the like, and I still enjoy their

.

The store is always neat and clean, the staff attentive and knowledgeable . Its clear from speaking with the owner a number of times that he truly cares about the animals he sells. His rodent cages are always clean, have appropriate

3
★★★★★

The store is always neat and clean, the staff attentive and knowledgeable . Its clear from speaking with the owner a number of times that he truly cares about the animals he sells. His rodent cages are always clean, have appropriate

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Overall, I like Pampered Pets. \r
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Their store is always clean and tidy, and I love their do-it-yourself dog wash. \r
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The one thing that bothers me is their obviously unhealthy birds. The finches look fine, and their parakeets

3
★★★★★

Overall, I like Pampered Pets. \r
\r
Their store is always clean and tidy, and I love their do-it-yourself dog wash. \r
\r
The one thing that bothers me is their obviously unhealthy birds. The finches look fine, and their parakeets

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Pampered Pets is my favorite pet store! They have a great selection of small animals (like: fish, birds, rabbits, turtles, lizards, hamsters, and more) and a ton of pet food and accessories. The staff there are really helpful and friendly, and willing to answer any questions you may have. Oh and if you call, a real person answers the phone - not a machine!

4
★★★★☆

Pampered Pets is my favorite pet store! They have a great selection of small animals (like: fish, birds, rabbits, turtles, lizards, hamsters, and more) and a ton of pet food and accessories. The staff there are really helpful and friendly, and willing to answer any questions you may have. Oh and if you call, a real person answers the phone - not a machine!

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We saw this perfect little lovebird that wasn't quite ready. We were told we could put it on hold but I didn't want to in case we didn't make it back ( we are from Syracuse area) . When we did go back to see my son at college it was still there! It had a hold sticker on it until close of that day. We came in at closing and it was still there. They told us, including my 10yr old daughter, we could have it but would have to wait until tomorrow!!! So, I promised my daughter we would go back! When I called to give a credit card the next morning they said they sold it to the people who "no showed " on it!!!!!!! Now I had to tell my daughter they gave it away!!! NEVER TRUST THEM!!!! EVER!!!!!!! WILL TELL EVERYONE I KNOW DON'T GO THERE!

1
★☆☆☆☆

We saw this perfect little lovebird that wasn't quite ready. We were told we could put it on hold but I didn't want to in case we didn't make it back ( we are from Syracuse area) . When we did go back to see my son at college it was still there! It had a hold sticker on it until close of that day. We came in at closing and it was still there. They told us, including my 10yr old daughter, we could have it but would have to wait until tomorrow!!! So, I promised my daughter we would go back! When I called to give a credit card the next morning they said they sold it to the people who "no showed " on it!!!!!!! Now I had to tell my daughter they gave it away!!! NEVER TRUST THEM!!!! EVER!!!!!!! WILL TELL EVERYONE I KNOW DON'T GO THERE!

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Pampered pets has changed A LOT! They moved to a new location next to the Master Cuts hair salon and across from the Bon Ton. The lighting is much brighter in the store, and the animals and overall place is way more organized, and more welcoming. They have new cages, etc. for the pets and the pricing is reasonable. I would recommend it there, this place is fantastic! Oh, and the last review on this page.... the animals aren't in the front anymore, the store has changed over 3 years. The store is a comfortable heat setting, and everything is spaced out. It is more clean, and the animals are now being checked by vets and are very healthy. They have supplied them with more things, and Pampered Pets have changed dramatically.

5
★★★★★

Pampered pets has changed A LOT! They moved to a new location next to the Master Cuts hair salon and across from the Bon Ton. The lighting is much brighter in the store, and the animals and overall place is way more organized, and more welcoming. They have new cages, etc. for the pets and the pricing is reasonable. I would recommend it there, this place is fantastic! Oh, and the last review on this page.... the animals aren't in the front anymore, the store has changed over 3 years. The store is a comfortable heat setting, and everything is spaced out. It is more clean, and the animals are now being checked by vets and are very healthy. They have supplied them with more things, and Pampered Pets have changed dramatically.

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.

You will find so many different pets in there, little turtles, snakes, fish, birds, rabbits, and so many more!
It's right in the Mall, next door to Old Navy, which makes it a good place to go when you do shopping.
You may want to take your kids to there and introduce them to some little friends :)

4
★★★★☆

You will find so many different pets in there, little turtles, snakes, fish, birds, rabbits, and so many more!
It's right in the Mall, next door to Old Navy, which makes it a good place to go when you do shopping.
You may want to take your kids to there and introduce them to some little friends :)

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1 out of 1 people found this review helpful.

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It's a very interesting place. Kids will love it!
It's got all kinds of creatures in it, from Rabbits to Turtles.
You would never imagine how many creatures it has before you go there.

4
★★★★☆

It's a very interesting place. Kids will love it!
It's got all kinds of creatures in it, from Rabbits to Turtles.
You would never imagine how many creatures it has before you go there.

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1 out of 1 people found this review helpful.

.

Overheated, overstuffed with merchandise, and overpriced, Pampered Pets isn't the greatest choice of pet store in Ithaca. For one thing, it sells small animals (cats, rabbits, etc) in inadequate display cases set out in front of the shop's entrance for maximum exposure. The animals don't look to be too happy or healthy. For another, the basic supplies you might need -- say, a grooming brush or a water bottle -- can all be found for much more reasonable prices elsewhere. The only thing Pampered Pets has going for it is location.

2
★★☆☆☆

Overheated, overstuffed with merchandise, and overpriced, Pampered Pets isn't the greatest choice of pet store in Ithaca. For one thing, it sells small animals (cats, rabbits, etc) in inadequate display cases set out in front of the shop's entrance for maximum exposure. The animals don't look to be too happy or healthy. For another, the basic supplies you might need -- say, a grooming brush or a water bottle -- can all be found for much more reasonable prices elsewhere. The only thing Pampered Pets has going for it is location.

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1 out of 2 people found this review helpful.

 

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