Lillette's Bridal

★★★☆☆

About Lillette's Bridal

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I would give this place NEGATIVE 5 stars if I could! This is the worst place ever!!! They are extremely nasty and rude. I have never been bridesmaid dress shopping so when i went there with one of my girls to try on dresses we got a nasty comment on the phone from the lady saying yeah you can come try them on but usually you need an appointment. So we went and were directed to the dresses and she gave me (the bride) clips to clip my maid of honor into dresses while she did nothing behind the register!!! well i loved a dress bu needed other girls to try it on another day, so i called to see if i could come that day or if i needed to call back and make an appointment. she gave me such a nasty attitude and said we close at 5!!! as long as you are out by then!! So i said, you have a really bad attitude, ill take my business some where else! I didnt know untilo i went somewhere else that they actually have people that work at places who actually help the bridesmaids try on dresses and do the clipping themselves!!!!!!!! what bad service. After reading all of the other reviews, i hope they close down really soon!

1
★☆☆☆☆

I would give this place NEGATIVE 5 stars if I could! This is the worst place ever!!! They are extremely nasty and rude. I have never been bridesmaid dress shopping so when i went there with one of my girls to try on dresses we got a nasty comment on the phone from the lady saying yeah you can come try them on but usually you need an appointment. So we went and were directed to the dresses and she gave me (the bride) clips to clip my maid of honor into dresses while she did nothing behind the register!!! well i loved a dress bu needed other girls to try it on another day, so i called to see if i could come that day or if i needed to call back and make an appointment. she gave me such a nasty attitude and said we close at 5!!! as long as you are out by then!! So i said, you have a really bad attitude, ill take my business some where else! I didnt know untilo i went somewhere else that they actually have people that work at places who actually help the bridesmaids try on dresses and do the clipping themselves!!!!!!!! what bad service. After reading all of the other reviews, i hope they close down really soon!

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They are so great, Jerry is the best!! I would recommend them to anyone!!

3
★★★★★

They are so great, Jerry is the best!! I would recommend them to anyone!!

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My sister bought her wedding dress from them about 5 years ago. I am getting married in April and I figured in this economy why not go with a place I know I can count on. So I got engaged Jan '10, I called at the end of Feb to make an appointment for March. I read online that it can take up to a year for your dress to come in. I DID NOT even step foot into the store i only CALLED and they were the SO NASTY! The way I do business is like this: if you are going to be rude and nasty over the phone I won't even give you the satisfaction of my business. So I told the lady when I was getting married and she said ummm I'm sorry but you??re early. So I went back at her and said I am sorry I want to see what the dresses look like on me and according to anyone I know who has ever shopped for wedding gowns said I should order my gown 1 year before. With that said I made an appointment and NEVER showed up. I would NEVER go there for anything. They are so RUDE.

1
★☆☆☆☆

My sister bought her wedding dress from them about 5 years ago. I am getting married in April and I figured in this economy why not go with a place I know I can count on. So I got engaged Jan '10, I called at the end of Feb to make an appointment for March. I read online that it can take up to a year for your dress to come in. I DID NOT even step foot into the store i only CALLED and they were the SO NASTY! The way I do business is like this: if you are going to be rude and nasty over the phone I won't even give you the satisfaction of my business. So I told the lady when I was getting married and she said ummm I'm sorry but you??re early. So I went back at her and said I am sorry I want to see what the dresses look like on me and according to anyone I know who has ever shopped for wedding gowns said I should order my gown 1 year before. With that said I made an appointment and NEVER showed up. I would NEVER go there for anything. They are so RUDE.

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Well, timing is everything. I found my gown at Lillette's Bridal, everyone was very helpful and I will recommend them. Gerri was Awesome. They all made my wedding day a special one. Oct 2 Suzette & Greg.

4
★★★★☆

Well, timing is everything. I found my gown at Lillette's Bridal, everyone was very helpful and I will recommend them. Gerri was Awesome. They all made my wedding day a special one. Oct 2 Suzette & Greg.

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I had the worst experience here last year. I'm such an easygoing, happy person usually. I'm easy to please, rarely complain, and really appreciate when I get treated well. Lillette's was a nightmare! Do NOT go here! First of all, they have a sign in the dressing room telling you that you're getting ripped off. It says something to the effect that if you are getting a bargain, usually you'll get stung by poor quality of the product. I don't see how this could be, since we just bought Bill Levkoff bridesmaids dresses here, which you can get anywhere else. My friend, the bride, bought her dress here, so we also bought our dresses here for a very minor (maybe 10%) discount. That was fine. The dresses were a pretty standard price. The real problem was when I came back for alterations.

First, we had to put down a check for half of the cost of the dress, and then pay for the rest of the dress and alterations in cash when we picked them up. I understand not taking checks for the final price, but USE CREDIT CARDS. If this was a $5 purchase, I could understand having a minimum. But these dresses are at least $175-200 to start and go up to thousands! They have a sign telling customers not to be cheap, but they're too cheap to pay credit card fees for large purchases?!?

Then the alterations were terrible. I went in, got measured (was yelled at by the lady for only having a strapless bra, not an expensive corset one-- sorry lady, maybe you should've given us some instructions BEFORE coming in for the fitting?). Anyway, she measured me, and I got out of there. I couldn't breathe in the dress when she pinned it, but I'd never had a dress fitted to me before, so I thought that was normal. I came back two weeks later and tried on the dress. I couldn't zip it! Then the mean alterations lady told me that it was MY fault that it didn't fit. Apparently, I "gained weight" in those two weeks. She pointed to parts of MY body where I gained this fictional weight (I am NOT overweight at all, so that's the weirdest part!) and yelled loudly about me gaining weight so that everyone in the store could hear that I was fat and that she did her job correctly. I was mortified-- yes I'm not overweight, but that was miserable! She never accepted that maybe she made a mistake-- these people don't know "the customer is always right". She took my measurements again and I had to come back a THIRD TIME to get my dress. Unfortunately I live a LIRR trip away from the place in NYC, and the bride had to pick me up at the station and take me to and from Lillettes three times for this horror. My friend, the bride, heard the woman insulting me, but she already had so much invested in her dress and it was so close to the wedding that we had to keep using them. All I ever got was a quick "I'm sorry" as the lady took my money upstairs. She never offered me a refund-- I should've asked them to pay for my extra LIRR ticket! Also, my friend, the bride was told there was a cap on alterations for her dress. Note: that does NOT include the bustle. When she found out she had to shell out almost $500 for alterations when she had only budgeted for the $300 cap, she was almost in tears! This place has terrible service, the same products as elsewhere, they're cheap, mean, and frankly do not believe that the "customer is always right". If you want to have terrible alterations and a bad experience, feel free to go to Lillettes! I was invited to 9 weddings last year and have a few coming up this year and would advise all my friends not to go here.

1
★☆☆☆☆

I had the worst experience here last year. I'm such an easygoing, happy person usually. I'm easy to please, rarely complain, and really appreciate when I get treated well. Lillette's was a nightmare! Do NOT go here! First of all, they have a sign in the dressing room telling you that you're getting ripped off. It says something to the effect that if you are getting a bargain, usually you'll get stung by poor quality of the product. I don't see how this could be, since we just bought Bill Levkoff bridesmaids dresses here, which you can get anywhere else. My friend, the bride, bought her dress here, so we also bought our dresses here for a very minor (maybe 10%) discount. That was fine. The dresses were a pretty standard price. The real problem was when I came back for alterations.

First, we had to put down a check for half of the cost of the dress, and then pay for the rest of the dress and alterations in cash when we picked them up. I understand not taking checks for the final price, but USE CREDIT CARDS. If this was a $5 purchase, I could understand having a minimum. But these dresses are at least $175-200 to start and go up to thousands! They have a sign telling customers not to be cheap, but they're too cheap to pay credit card fees for large purchases?!?

Then the alterations were terrible. I went in, got measured (was yelled at by the lady for only having a strapless bra, not an expensive corset one-- sorry lady, maybe you should've given us some instructions BEFORE coming in for the fitting?). Anyway, she measured me, and I got out of there. I couldn't breathe in the dress when she pinned it, but I'd never had a dress fitted to me before, so I thought that was normal. I came back two weeks later and tried on the dress. I couldn't zip it! Then the mean alterations lady told me that it was MY fault that it didn't fit. Apparently, I "gained weight" in those two weeks. She pointed to parts of MY body where I gained this fictional weight (I am NOT overweight at all, so that's the weirdest part!) and yelled loudly about me gaining weight so that everyone in the store could hear that I was fat and that she did her job correctly. I was mortified-- yes I'm not overweight, but that was miserable! She never accepted that maybe she made a mistake-- these people don't know "the customer is always right". She took my measurements again and I had to come back a THIRD TIME to get my dress. Unfortunately I live a LIRR trip away from the place in NYC, and the bride had to pick me up at the station and take me to and from Lillettes three times for this horror. My friend, the bride, heard the woman insulting me, but she already had so much invested in her dress and it was so close to the wedding that we had to keep using them. All I ever got was a quick "I'm sorry" as the lady took my money upstairs. She never offered me a refund-- I should've asked them to pay for my extra LIRR ticket! Also, my friend, the bride was told there was a cap on alterations for her dress. Note: that does NOT include the bustle. When she found out she had to shell out almost $500 for alterations when she had only budgeted for the $300 cap, she was almost in tears! This place has terrible service, the same products as elsewhere, they're cheap, mean, and frankly do not believe that the "customer is always right". If you want to have terrible alterations and a bad experience, feel free to go to Lillettes! I was invited to 9 weddings last year and have a few coming up this year and would advise all my friends not to go here.

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I had such a wonderful experience trying on dresses and finding "The One". Carol was amazing. Any time I had a question, she was happy to answer...she was great! However, once my dress and my bridesmaid dresses came in, Carol was out of the picture and all hell broke loose!!! None of the women who do the alterations speak english, so there was no way to communicate with them unless you want the answer to be "ok ok - I fix I fix". They completely ruined my maid of honors dress, and actually told one of my bridesmaids that they wouldnt hem the bottom and that she had to get higher shoes. SERIOUSLY!! They completely ripped me off with the alteration charges, I almost paid as much as the dress cost! They did work on one of the bridesmaid dress, and when she went for her 2nd fitting, it was all bunched up on the side, didnt lay flat, and the woman actually thought that was ok. I think anyone who gets their dress altered there after reading this is just looking to be a bridezilla....because that is what you will become!! Absolutely a horrible experience?their job is to fix dresses, not ruin them!

2
★★☆☆☆

I had such a wonderful experience trying on dresses and finding "The One". Carol was amazing. Any time I had a question, she was happy to answer...she was great! However, once my dress and my bridesmaid dresses came in, Carol was out of the picture and all hell broke loose!!! None of the women who do the alterations speak english, so there was no way to communicate with them unless you want the answer to be "ok ok - I fix I fix". They completely ruined my maid of honors dress, and actually told one of my bridesmaids that they wouldnt hem the bottom and that she had to get higher shoes. SERIOUSLY!! They completely ripped me off with the alteration charges, I almost paid as much as the dress cost! They did work on one of the bridesmaid dress, and when she went for her 2nd fitting, it was all bunched up on the side, didnt lay flat, and the woman actually thought that was ok. I think anyone who gets their dress altered there after reading this is just looking to be a bridezilla....because that is what you will become!! Absolutely a horrible experience?their job is to fix dresses, not ruin them!

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Ok, so let's be honest, I was NEVER into the idea of "the dress." I'm not a high maintenance kinda gal. I like sports, I don't look forward to shopping for girly stuff, and I certainly did not have a CLUE about wedding dresses/styles... whatever. I was honestly frustrated just walking in the door because I knew it was something that HAD to be done... almost like a chore. But the staff at Lillette's completely took me under their wing and explained everything about styles and shapes and what best flattered my size - which is a size 6, which I found out is very good! And like the other girl said in her bad review, the woman who helped me, Gerry, said I needed a different bra, but you know what? she was right!!! She explained that wedding dresses require a different bra than the "t-shirt" bras that most people wear... a wedding dress is not a t-shirt! duh! I took Gerry's advice got the right bra for the dress I picked, and I was MUCH more confident and comfortable in my dress - which is a maggie sottero by the way! So long story short, I got schooled in how to be a princess and I'm grateful I let the staff at Lillettes point me in the right direction because they've been doing this stuff for what 30 years and i've been planning my wedding for what, 3 months? My husband is my best friend, I always felt like one of the guys around him and his friends... but on my wedding day, I'll never forget the look on his face. The man cried and whispered in my ear "you're the most beautiful thing I have ever seen." A big thanks to Lillettes for making me feel like a princess on my wedding day! I definitely recommend them to anyone.

5
★★★★★

Ok, so let's be honest, I was NEVER into the idea of "the dress." I'm not a high maintenance kinda gal. I like sports, I don't look forward to shopping for girly stuff, and I certainly did not have a CLUE about wedding dresses/styles... whatever. I was honestly frustrated just walking in the door because I knew it was something that HAD to be done... almost like a chore. But the staff at Lillette's completely took me under their wing and explained everything about styles and shapes and what best flattered my size - which is a size 6, which I found out is very good! And like the other girl said in her bad review, the woman who helped me, Gerry, said I needed a different bra, but you know what? she was right!!! She explained that wedding dresses require a different bra than the "t-shirt" bras that most people wear... a wedding dress is not a t-shirt! duh! I took Gerry's advice got the right bra for the dress I picked, and I was MUCH more confident and comfortable in my dress - which is a maggie sottero by the way! So long story short, I got schooled in how to be a princess and I'm grateful I let the staff at Lillettes point me in the right direction because they've been doing this stuff for what 30 years and i've been planning my wedding for what, 3 months? My husband is my best friend, I always felt like one of the guys around him and his friends... but on my wedding day, I'll never forget the look on his face. The man cried and whispered in my ear "you're the most beautiful thing I have ever seen." A big thanks to Lillettes for making me feel like a princess on my wedding day! I definitely recommend them to anyone.

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These people that work in this store are incredibly rude and unprofessional. You walk into the store and don't even get a hello, but a nasty look like you're bothering them by coming in. I would never go there to shop for my gown (I am getting married next summer and haven't purchased a dress yet), but was required to go to pick up a bridesmaid dress. After several times there and nasty phone calls, I went to pick up my dress and it wasn't pressed. The woman upstairs told me that "she thinks they charge for pressing and it looks ok anyway." Really?! So are you saying its ok for me to pick up a $300 dress and have it be wrinkled? They may have the most poor customer service skills around. As a professional RN I practice good customer service skills everyday even when seemingly difficult and believe me I was nothing but pleasant each time in there and they were horrifically rude and on another planet. They won't be getting any of my family or friends business anytime soon, that's for sure! Additionally, the looks of store is hardly appealing and sort of dingy, something I would be typically be able to put aside for wonderful service. I will be attending 13 weddings before my own next July, 2010 and will be sure to spread the word about Lillete??s POOR and atrocious service!!!

1
★☆☆☆☆

These people that work in this store are incredibly rude and unprofessional. You walk into the store and don't even get a hello, but a nasty look like you're bothering them by coming in. I would never go there to shop for my gown (I am getting married next summer and haven't purchased a dress yet), but was required to go to pick up a bridesmaid dress. After several times there and nasty phone calls, I went to pick up my dress and it wasn't pressed. The woman upstairs told me that "she thinks they charge for pressing and it looks ok anyway." Really?! So are you saying its ok for me to pick up a $300 dress and have it be wrinkled? They may have the most poor customer service skills around. As a professional RN I practice good customer service skills everyday even when seemingly difficult and believe me I was nothing but pleasant each time in there and they were horrifically rude and on another planet. They won't be getting any of my family or friends business anytime soon, that's for sure! Additionally, the looks of store is hardly appealing and sort of dingy, something I would be typically be able to put aside for wonderful service. I will be attending 13 weddings before my own next July, 2010 and will be sure to spread the word about Lillete??s POOR and atrocious service!!!

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Ask for Jerry, she is wonderful. She's very understanding & accommodating. A total sweetie from the moment I walked in the door! She asked me what I was looking for and proceeded to pull dozens of dresses from the racks. She explained why she was pulling them (some were bit more involved & a little to belled for my style). She told me why I should try them on anyway and how it would give her a better understanding of shapes and styles that looked best on me. No joke... Each dress looked better than the next! She is amazing to work with and I would recommend her to everyone! I'm in the process of my alterations and thus far Francesca has also been a pleasure to work with as well! All in all... I love the store!

5
★★★★★

Ask for Jerry, she is wonderful. She's very understanding & accommodating. A total sweetie from the moment I walked in the door! She asked me what I was looking for and proceeded to pull dozens of dresses from the racks. She explained why she was pulling them (some were bit more involved & a little to belled for my style). She told me why I should try them on anyway and how it would give her a better understanding of shapes and styles that looked best on me. No joke... Each dress looked better than the next! She is amazing to work with and I would recommend her to everyone! I'm in the process of my alterations and thus far Francesca has also been a pleasure to work with as well! All in all... I love the store!

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I loved the staff at Lillette's! I have no idea what you other people are talking about in the negative reviews. They we very accommodating and what I appreciated the most was that they were HONEST. I didn't feel like they were trying to just "sell" me on a dress... they actually CARED! They asked me what my style was, and discussed with me the best cut to flatter my shape. The owner had come up to me personally and said "you have to love it, you have to say 'this is the one' " Little did I know, I would find "the one" after trying one just a couple of more dresses!

Also, for alterations, they have a team of old school italian seamstresses who did a wonderful job on taking the dress in for me (thank goodness I lost weight for the wedding, i tried so hard!). The only thing is, they only alter dresses that the sell... sad... because i'd love to recommend their seamstresses too!

I really feel like you can't go wrong with these ladies at lillette's. I'll never forget my husband's face when he saw me walking down the isle :D Thanks Lillette's!

2
★★★★★

I loved the staff at Lillette's! I have no idea what you other people are talking about in the negative reviews. They we very accommodating and what I appreciated the most was that they were HONEST. I didn't feel like they were trying to just "sell" me on a dress... they actually CARED! They asked me what my style was, and discussed with me the best cut to flatter my shape. The owner had come up to me personally and said "you have to love it, you have to say 'this is the one' " Little did I know, I would find "the one" after trying one just a couple of more dresses!

Also, for alterations, they have a team of old school italian seamstresses who did a wonderful job on taking the dress in for me (thank goodness I lost weight for the wedding, i tried so hard!). The only thing is, they only alter dresses that the sell... sad... because i'd love to recommend their seamstresses too!

I really feel like you can't go wrong with these ladies at lillette's. I'll never forget my husband's face when he saw me walking down the isle :D Thanks Lillette's!

Pros: Nice People, Great Products

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I really understand that everyone can have a different experience but I would NEVER recommend this store to anyone. I will try and keep it short. The sales lady didnt introduce herself. Then I got LECTURED about not wearing a good enough bra ( yes i need a new strapless one, but it did the job JUST FINE ) she would not fan out the train, my mother had to, she rolled her eyes when I didnt like a dress. I felt bad so i said how frustrating it was and i was starting to wonder if a dress was out there, she looked at the dressing room and says "oh i can tell". She then refused to work with me anymore. She said "i think your done now. after awhile dresses look the same" I then said, ok, i will just look through the racks myself to see if i find anything else to which she replies " oh, there is nothing else here you will like" I have 8 bms and 2 fg and i assure you they lost my business and i hope that you do not go there either. This is supposed to be a happy time, not a miserable one. Please heed my words and dont go there!!!

1
★☆☆☆☆

I really understand that everyone can have a different experience but I would NEVER recommend this store to anyone. I will try and keep it short. The sales lady didnt introduce herself. Then I got LECTURED about not wearing a good enough bra ( yes i need a new strapless one, but it did the job JUST FINE ) she would not fan out the train, my mother had to, she rolled her eyes when I didnt like a dress. I felt bad so i said how frustrating it was and i was starting to wonder if a dress was out there, she looked at the dressing room and says "oh i can tell". She then refused to work with me anymore. She said "i think your done now. after awhile dresses look the same" I then said, ok, i will just look through the racks myself to see if i find anything else to which she replies " oh, there is nothing else here you will like" I have 8 bms and 2 fg and i assure you they lost my business and i hope that you do not go there either. This is supposed to be a happy time, not a miserable one. Please heed my words and dont go there!!!

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They have become like a second home over the past year. All have been extremely accommodating...even when I just drop in without an appointment. Especially Gerrie my consultant...probably one of the nicest people have ever met. I can not think of one bad thing to say. I only wish I would be able to use them again but I really do plan on this being my one and only wedding!

5
★★★★★

They have become like a second home over the past year. All have been extremely accommodating...even when I just drop in without an appointment. Especially Gerrie my consultant...probably one of the nicest people have ever met. I can not think of one bad thing to say. I only wish I would be able to use them again but I really do plan on this being my one and only wedding!

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What this store lacks in appearance, it makes up for in EXCELLENT customer service.

I had been looking for a dress for months and have experienced the full gamut of just how AWFUL the sales people in this industry can be (Bridal Reflections was BY FAR the WORST).

I was thrilled to actually be catered to as if I was important to Lillettes Bridal. The owners made an effort to introduce themselves and seemed concerned with finding the perfect dress for everyone with whom I saw them interact.

I didn??t even have an appointment when I went and they bent over backwards to try to help me.

In addition to that, I also appreciate that the store allowed me to look through all of the dresses myself... I still don??t understand the concept of salespeople trying to pick things for you as if THEY had better judgment about your likes and dislikes- that was something I hated about the other bridal boutiques I visited.

I will sing their praises to anyone who asks me where they should look for a dress!

5
★★★★★

What this store lacks in appearance, it makes up for in EXCELLENT customer service.

I had been looking for a dress for months and have experienced the full gamut of just how AWFUL the sales people in this industry can be (Bridal Reflections was BY FAR the WORST).

I was thrilled to actually be catered to as if I was important to Lillettes Bridal. The owners made an effort to introduce themselves and seemed concerned with finding the perfect dress for everyone with whom I saw them interact.

I didn??t even have an appointment when I went and they bent over backwards to try to help me.

In addition to that, I also appreciate that the store allowed me to look through all of the dresses myself... I still don??t understand the concept of salespeople trying to pick things for you as if THEY had better judgment about your likes and dislikes- that was something I hated about the other bridal boutiques I visited.

I will sing their praises to anyone who asks me where they should look for a dress!

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The saleswoman was unbelievably rude to me. When I explained to the saleswoman that I wanted a simple, reasonably priced wedding gown (perhaps even a bridesmaid's dress as my gown), the saleswoman instantly lost interest in me, made a snide remark, and walked away. I picked out half a dozen dresses to try on and went into the dressing room. As I began to undress, the saleswoman marched into the dressing room and told me to get out because she needed it for women who were trying on "big" dresses. I put the dresses back and walked out. My friend was with me, and we couldn't understand why this woman had been so incredibly rude to us. We were polite. Perhaps she didn't see the big dollar signs, so she didn't think I was worth her time? It doesn't matter how much you spend, you are still the customer and deserve to be treated with some respect and common decency. This saleswoman didn't know how much I was going to spend on a gown and alterations, bridesmaids' dresses, etc. Consequently, she lost my business and didn't get any commission at all.

1
★★★☆☆

The saleswoman was unbelievably rude to me. When I explained to the saleswoman that I wanted a simple, reasonably priced wedding gown (perhaps even a bridesmaid's dress as my gown), the saleswoman instantly lost interest in me, made a snide remark, and walked away. I picked out half a dozen dresses to try on and went into the dressing room. As I began to undress, the saleswoman marched into the dressing room and told me to get out because she needed it for women who were trying on "big" dresses. I put the dresses back and walked out. My friend was with me, and we couldn't understand why this woman had been so incredibly rude to us. We were polite. Perhaps she didn't see the big dollar signs, so she didn't think I was worth her time? It doesn't matter how much you spend, you are still the customer and deserve to be treated with some respect and common decency. This saleswoman didn't know how much I was going to spend on a gown and alterations, bridesmaids' dresses, etc. Consequently, she lost my business and didn't get any commission at all.

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bought my wedding dress here and had it altered here as well. I ordered the dress and it arrived in the store two weeks earlier than expected which I was thrilled about. I had the alterations done about four weeks before the wedding and was done with alterations about a week before. They kept the dress until the day before and steamed it as I waited to make sure there were no wrinkles. I was more than pleased with how things turned out with this business.

5
★★★★★

bought my wedding dress here and had it altered here as well. I ordered the dress and it arrived in the store two weeks earlier than expected which I was thrilled about. I had the alterations done about four weeks before the wedding and was done with alterations about a week before. They kept the dress until the day before and steamed it as I waited to make sure there were no wrinkles. I was more than pleased with how things turned out with this business.

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