Empire Gallery & Framing

★★★★☆
  • 161 W 26th St

    New York, NY 10001

    Map & Directions
  • 212-685-7211

Arts & Entertainment

Arts & Entertainment
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3.5 2
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Empire has been my "go to" frame shop for the last 5 years. I use them for art that I display in my home as well as my office, and I have literally given them over $3,000 in business. I have found them to be very professional and

3
★★★★★

Empire has been my "go to" frame shop for the last 5 years. I use them for art that I display in my home as well as my office, and I have literally given them over $3,000 in business. I have found them to be very professional and

.

stay away from Roy, who says they deliver then says they can't. Admits he was distracted and not paying attention, then won't compensate you for it. Refuses to provide customer service, will walk away from you while in the middle of "helping" you, to service another customer.
Doesn't pay attention to details. Didn't know what direction an abstract photo went, had the wire on wrong, put it the right way after I told him the right way, then I had to ask him to remove the wrong direction wire and attachments! Essentially says unless you are a BIG customer, will not provide the service offered (free delivery and pickup).
I do not recommend at all.

0
★☆☆☆☆

stay away from Roy, who says they deliver then says they can't. Admits he was distracted and not paying attention, then won't compensate you for it. Refuses to provide customer service, will walk away from you while in the middle of "helping" you, to service another customer.
Doesn't pay attention to details. Didn't know what direction an abstract photo went, had the wire on wrong, put it the right way after I told him the right way, then I had to ask him to remove the wrong direction wire and attachments! Essentially says unless you are a BIG customer, will not provide the service offered (free delivery and pickup).
I do not recommend at all.

Pros: in house production

Cons: WORST SERVICE EVER!

 

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