Citizens Bank Supermarket Branch

★☆☆☆☆
  • 710 S Meadow St Ithaca Tops

    Ithaca, NY 14850

    Map & Directions
  • 607-277-8500

About Citizens Bank Supermarket Branch

Categories
  • Banks
  • ATM
Details
  • ATM
Hours
M-F 10am-7pm, Sa 10am-4pm, Su 11am-3pm

Finance

Finance
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Citizens Bank arbitrarily decided to deactivate my debit/ATM check card -- without waiting for me to activate the new card. I confirmed with one of their CSRs that this was a matter of policy, and not a random or unanticipated error on their part.

As a result, lacking bus or taxi fare and without any other resources at my disposal, I ultimately had to walk 45 minutes to get home that evening (I was fortunate it wasn't snowing at the time).

I have rarely been so furious in my entire life.

I was genuinely astounded anyone -- at any level, let alone at the management level a decision like this would have had to originate from -- in a large modern financial services company could either (1) not be aware that they risked seriously inconveniencing (or worse) a certain percentage of their customers under a policy like this, or (2) simply decided to go forward with this kind of policy regardless of the obvious implications for some of their customers (e.g., anyone who might be out of town or out of the country, anyone with multiple homes, anyone in the middle of relocating, etc.).

This was exceedingly poor decision-making on the part of Citizens Bank; and I am more than inclined to actively try and identify the party(ies) responsible for it within the company and see what kind of justification they try and come up with.

1
★☆☆☆☆

Citizens Bank arbitrarily decided to deactivate my debit/ATM check card -- without waiting for me to activate the new card. I confirmed with one of their CSRs that this was a matter of policy, and not a random or unanticipated error on their part.

As a result, lacking bus or taxi fare and without any other resources at my disposal, I ultimately had to walk 45 minutes to get home that evening (I was fortunate it wasn't snowing at the time).

I have rarely been so furious in my entire life.

I was genuinely astounded anyone -- at any level, let alone at the management level a decision like this would have had to originate from -- in a large modern financial services company could either (1) not be aware that they risked seriously inconveniencing (or worse) a certain percentage of their customers under a policy like this, or (2) simply decided to go forward with this kind of policy regardless of the obvious implications for some of their customers (e.g., anyone who might be out of town or out of the country, anyone with multiple homes, anyone in the middle of relocating, etc.).

This was exceedingly poor decision-making on the part of Citizens Bank; and I am more than inclined to actively try and identify the party(ies) responsible for it within the company and see what kind of justification they try and come up with.

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Message from Citizens Bank Supermarket Branch

At Citizens Bank, we are here to help you bank better with supermarket branches that make it easy to take care of your banking needs right where you shop, offering full-service banking, 7 days a week. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,200 Citizens Bank branches in 11 states and approximately 3,200 ATMs. In addition, our customers stay connected with us 24/7 online, though our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Lender.

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