Village Coal Tower Restaurant

★★★☆☆
  • 9 Schoen Pl

    Pittsford, NY 14534

    Map & Directions
  • 585-381-7866

About Village Coal Tower Restaurant

Categories
Hours
Mon-Fri 7am-8:30pm

Food

Food
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2.5 2
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BEWARE! This restaurant does not take credit cards!

Besides the fact that it doesn't take credit cards, we had a very bad experience at this restaurant on August 3, 2013. It started with the coffee cup that was not clean and had a large green leafy thing on the outside of it. The waitress did replace the cup with a clean one. After that, my husband received the wrong sandwich. The waitress did realize this after the fact; apparently his sandwich was mixed up with another customer's sandwich.

Now, I realize mistakes happen. However, most restaurants try to make things right when an error is made on their part. That did not happen in this case. The server removed the wrong sandwich from the table with all of the accompaniments, and left hubby with nothing to eat while the rest of us ate our entire meal. We had all finished eating by the time the new sandwich had finally arrived. Now, I assumed that they would try to make up for their mistake by at least taking the sandwich off of the bill, or giving us a coupon/voucher for a future visit. Any such gesture would have given us a different feeling about the restaurant. Instead we were charged the full amount for the meal.

We will not be returning to this restaurant. There are many great restaurants in the Rochester area, but this is not one of them. If you are visiting Schoen Place in Pittsford, I suggest you try one of our other favorites instead: Simply Crepes or Aladdin's.

1
★☆☆☆☆

BEWARE! This restaurant does not take credit cards!

Besides the fact that it doesn't take credit cards, we had a very bad experience at this restaurant on August 3, 2013. It started with the coffee cup that was not clean and had a large green leafy thing on the outside of it. The waitress did replace the cup with a clean one. After that, my husband received the wrong sandwich. The waitress did realize this after the fact; apparently his sandwich was mixed up with another customer's sandwich.

Now, I realize mistakes happen. However, most restaurants try to make things right when an error is made on their part. That did not happen in this case. The server removed the wrong sandwich from the table with all of the accompaniments, and left hubby with nothing to eat while the rest of us ate our entire meal. We had all finished eating by the time the new sandwich had finally arrived. Now, I assumed that they would try to make up for their mistake by at least taking the sandwich off of the bill, or giving us a coupon/voucher for a future visit. Any such gesture would have given us a different feeling about the restaurant. Instead we were charged the full amount for the meal.

We will not be returning to this restaurant. There are many great restaurants in the Rochester area, but this is not one of them. If you are visiting Schoen Place in Pittsford, I suggest you try one of our other favorites instead: Simply Crepes or Aladdin's.

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this place has a cozy diner type feel to it, in the summer there is outside seating also. Sandwiches are served with carrot sticks on the side. In the fall their pumpkin apple soup is a delicious treat! This is a nice place to stop for lunch.

4
★★★★☆

this place has a cozy diner type feel to it, in the summer there is outside seating also. Sandwiches are served with carrot sticks on the side. In the fall their pumpkin apple soup is a delicious treat! This is a nice place to stop for lunch.

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