Thomas Dodge-Subaru

★☆☆☆☆
  • 1201 Route 112

    Port Jefferson Station, NY 11776

    Map & Directions
  • 631-473-4800

About Thomas Dodge-Subaru

Categories
  • New Car Dealers
  • Used Car Dealers
Details
  • Dodge
  • Subaru

Automotive

Automotive
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I would agree with the last review. I grew up in Port Jeff and Thomas Dodge has been, and will always be one of the worst car Dealers on Long Island!! I love my Subaru and my last one lasted over 200,000+ miles, but I bought it from a car dealer that cares about their customers. I would rather walk than ever buying a vehicle from Thomas Dodge. Stay away!! I had the same experience with them years ago and they made up every excuse they could to deny the warranty coverage. I would rate them negative 10 stars.

1
★☆☆☆☆

I would agree with the last review. I grew up in Port Jeff and Thomas Dodge has been, and will always be one of the worst car Dealers on Long Island!! I love my Subaru and my last one lasted over 200,000+ miles, but I bought it from a car dealer that cares about their customers. I would rather walk than ever buying a vehicle from Thomas Dodge. Stay away!! I had the same experience with them years ago and they made up every excuse they could to deny the warranty coverage. I would rate them negative 10 stars.

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I purchased a used subaru forrester from this dealer. it was sold to me as a "good winter car! it even has heated seats". it was summer when i bought it so i didn't check if the heated seats were working properly. that was a big mistake. they gave me an "implied warranty" on the vehicle and when i realized that the passenger's side heated seat was not working, i called the dealer and arranged an appointment for service. the car was also missing a seat belt button, by the way.
i went there and i waited. after 4 hours all they could do was realizing that they didn't have any part that they needed, so i would have to come back for both the heated seat and the button. also, they told me the manager didn't approve repairing the heated seat because "it's a 14 year old car". When i told them that the car was sold to me as having heated seats, the repairman could only tell me "well, one of them is working". BUT... how nice of them, they agreed to put a new seat belt button! so in the end, out of 610$ worth of repairs, they only covered 10$. Nice of them.
Apparently, I'm not the only one who has complaints about warranty issues with this dealer. Most dealers are sneaky and they will pull this tricks on you, but not *all* of them. If you are reading this list of reviews, you will get the idea that Thomas Auto definitely DOES pull this tricks on you. You should definitely try another dealer, you might be luckier.
I definitely recommend to stay away from this dealer.

1
★☆☆☆☆

I purchased a used subaru forrester from this dealer. it was sold to me as a "good winter car! it even has heated seats". it was summer when i bought it so i didn't check if the heated seats were working properly. that was a big mistake. they gave me an "implied warranty" on the vehicle and when i realized that the passenger's side heated seat was not working, i called the dealer and arranged an appointment for service. the car was also missing a seat belt button, by the way.
i went there and i waited. after 4 hours all they could do was realizing that they didn't have any part that they needed, so i would have to come back for both the heated seat and the button. also, they told me the manager didn't approve repairing the heated seat because "it's a 14 year old car". When i told them that the car was sold to me as having heated seats, the repairman could only tell me "well, one of them is working". BUT... how nice of them, they agreed to put a new seat belt button! so in the end, out of 610$ worth of repairs, they only covered 10$. Nice of them.
Apparently, I'm not the only one who has complaints about warranty issues with this dealer. Most dealers are sneaky and they will pull this tricks on you, but not *all* of them. If you are reading this list of reviews, you will get the idea that Thomas Auto definitely DOES pull this tricks on you. You should definitely try another dealer, you might be luckier.
I definitely recommend to stay away from this dealer.

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If I could give them no stars I would. Our engine blew on our car (30,000) miles, still under warranty and they made some half ass excuse why they can't fix it. We now have to pay a lawyer and sue them. Dont everrrrrr go here to buy a car. I have always owned bmws and never would have had a problem like this with them!!!

1
★☆☆☆☆

If I could give them no stars I would. Our engine blew on our car (30,000) miles, still under warranty and they made some half ass excuse why they can't fix it. We now have to pay a lawyer and sue them. Dont everrrrrr go here to buy a car. I have always owned bmws and never would have had a problem like this with them!!!

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