Egon Ehrlinspiel Jewelers

★★★☆☆
  • 5914 Bridge St

    East Syracuse, NY 13057

    Map & Directions
  • 315-449-3466

About Egon Ehrlinspiel Jewelers

Categories
  • Jewelry
  • Custom Jewelry
  • Diamonds
  • Pearls
  • Jewelry Repair Shops
  • Watch Repair Shops
Details
  • Diamonds
  • Jewelry Design
Hours
M-W 10am-5:30pm, Th 10am-8pm, F 10am-5:30pm, Sa 10am-2:30pm, Su Closed
Special Offer
A World Class Jeweler
Emails
  • egon@egons.com
Keywords
  • Jeweler Syracuse
  • Best Jeweler
  • Wedding Bands
  • Wedding Rings
  • Diamond Jewelry
  • Diamonds
  • Custom Jewelry
  • Jewelry Repair
  • Precious Gemstone Jewelry
  • Pearls
Products
  • Engagement Rings
  • Wedding Bands
  • Diamond Jewelry
  • Custom Jewelry
  • Jewelry Repair
  • Precious Gemstone Jewelry
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa

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.

It's very sad to read a poor review about your business. We take care of thousands of customers and people rave about us. We have been voted the best jewelry store in Syracuse numerous times. The amethyst and wedding band customers that are so unhappy with us never voiced their displeasure to me so I could have fixed the problem. It seems there was just a communication break down. I'm very sorry they had a bad experience. Our daily goal is to satisfy 100% of our customers.

5
★★★★★

It's very sad to read a poor review about your business. We take care of thousands of customers and people rave about us. We have been voted the best jewelry store in Syracuse numerous times. The amethyst and wedding band customers that are so unhappy with us never voiced their displeasure to me so I could have fixed the problem. It seems there was just a communication break down. I'm very sorry they had a bad experience. Our daily goal is to satisfy 100% of our customers.

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I have never written a review before. This is my first. I placed my jewelry order early December and they 'broke' my stone (or did it go somewhere else more profitable??). It is now late March and they have yet to make it right. They

3
★★★★★

I have never written a review before. This is my first. I placed my jewelry order early December and they 'broke' my stone (or did it go somewhere else more profitable??). It is now late March and they have yet to make it right. They

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my son bought me an expensive amethyst ring, set in 14k gold with diamond chip each side for christmas. gorgeous ring, deep purple color, under half karat. well, when i took it out of the box, i could see a nick on the side of the stone, and the stone was loose. my husband and i took it back to egon, and they said they would never sell it that way!!! that i must have done it myself!!! i told them i never even wore it! they were rude to me--even told me I had to pay for the repair!!! well, i felt bad for my son, so stupid me, i agreed--they made me buy another stone--when i got it back, it wasnt the same size, much smaller, and the color was much lighter!!! they are crooks!!! dont go there!

1
★☆☆☆☆

my son bought me an expensive amethyst ring, set in 14k gold with diamond chip each side for christmas. gorgeous ring, deep purple color, under half karat. well, when i took it out of the box, i could see a nick on the side of the stone, and the stone was loose. my husband and i took it back to egon, and they said they would never sell it that way!!! that i must have done it myself!!! i told them i never even wore it! they were rude to me--even told me I had to pay for the repair!!! well, i felt bad for my son, so stupid me, i agreed--they made me buy another stone--when i got it back, it wasnt the same size, much smaller, and the color was much lighter!!! they are crooks!!! dont go there!

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love this jeweler. i've never had a problem with them. my engagement and wedding band, as well as my husbands were bought at egon's. and i have been back to purchase more jewelry since then!

2
★★★★★

love this jeweler. i've never had a problem with them. my engagement and wedding band, as well as my husbands were bought at egon's. and i have been back to purchase more jewelry since then!

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I had the absolute worst experience here. Not only were the women completely rude and downright miserable, but the work done there was beyond unsatisfactory. I took a brand new wedding band in to have it re-sized (smaller) two weeks before my wedding. It was a 2mm gold band with small diamonds in the front half.

When I got it back it was so thin in the back that I could bend it, there were rough spots and clamp marks all over the band and there was a diamond missing! They told me that the band was now to thin to do anything else and that it was cheap and useless, when it was perfectly fine when it went in. Then they tried to sell me one of their wedding bands saying they were much better quality...After making me pay for the terrible work they did. My ring was unwearable and beyond a mess...9 days before my wedding! I left and went to another jeweler where I purchased a different wedding band as they said Egon's had pretty much destroyed mine, spending double what I needed to had I only purchased one wedding band!

1
★☆☆☆☆

I had the absolute worst experience here. Not only were the women completely rude and downright miserable, but the work done there was beyond unsatisfactory. I took a brand new wedding band in to have it re-sized (smaller) two weeks before my wedding. It was a 2mm gold band with small diamonds in the front half.

When I got it back it was so thin in the back that I could bend it, there were rough spots and clamp marks all over the band and there was a diamond missing! They told me that the band was now to thin to do anything else and that it was cheap and useless, when it was perfectly fine when it went in. Then they tried to sell me one of their wedding bands saying they were much better quality...After making me pay for the terrible work they did. My ring was unwearable and beyond a mess...9 days before my wedding! I left and went to another jeweler where I purchased a different wedding band as they said Egon's had pretty much destroyed mine, spending double what I needed to had I only purchased one wedding band!

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Not only a great jeweler but part of the community too. My whole family shops there as well as my friends. I don't know what those other reviews are about but if you read between the lines I'd say they have anger issues. Can wait for the holidays, I have something beautiful already picked out.

2
★★★★★

Not only a great jeweler but part of the community too. My whole family shops there as well as my friends. I don't know what those other reviews are about but if you read between the lines I'd say they have anger issues. Can wait for the holidays, I have something beautiful already picked out.

Pros: Service, Selection and Personable

Cons: None

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I am so shocked by the two previous negative reviews on here. My family and many people I know have been customer's of Egons for YEARS! We have never had an unpleasant experience there ever. And if there ever was something that needed to be corrected, the staff has always bent over backwards to make us happy. The fact that "disgusted" says that they were liars is crazy...it sounds like they completely disclosed the situation to her and were honest and were willing to send it to be fixed! She's probably the type of customer that has a problem EVERYWHERE she goes...never happy. They have unbelievably beautiful quality for the best price in Syracuse. I've purchased pieces elsewhere on an impulse and never been as satisfied as I am with Egons. I have a few pieces picked out for Christmas for my husband to get and I can't wait to see that beautiful Egons box underneath my tree!

2
★★★★★

I am so shocked by the two previous negative reviews on here. My family and many people I know have been customer's of Egons for YEARS! We have never had an unpleasant experience there ever. And if there ever was something that needed to be corrected, the staff has always bent over backwards to make us happy. The fact that "disgusted" says that they were liars is crazy...it sounds like they completely disclosed the situation to her and were honest and were willing to send it to be fixed! She's probably the type of customer that has a problem EVERYWHERE she goes...never happy. They have unbelievably beautiful quality for the best price in Syracuse. I've purchased pieces elsewhere on an impulse and never been as satisfied as I am with Egons. I have a few pieces picked out for Christmas for my husband to get and I can't wait to see that beautiful Egons box underneath my tree!

Pros: Everything- friendly, knowledgable staff, honest

Cons: Nothing

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Brought in $1,995 diamond watch to have battery changed on my birthday so I could wear it to dinner. I live in FL but grew up in CNY and knew that this was the best jeweler in the city - wrong! Watch worked before handing it over to clerk. The watchmaker never saw the type of watch I had but proceeded anyway! The salesclerk kept saying it will be a few more minutes! The watchmaker admitted to me he never worked on this type of watch and took the back off anyway and could not get it to start! He also admitted my watch worked before taking off the back. Mr. Ehrlinspiel was out of the office. I waited over 2 hrs for him to return. Salesclerk kept saying don't worry, if we damage it we will make it right. Next thing I know it was noon and the manager watchmaker told me before saying anything else to me "why did I bring my watch here if it worked". I said I brought it in for a battery - batteries on watches need to be changed every two years or they corrrode. Why did you break it and what are you going to do about it? Mr. Ehrlinspiel said he was going to call the police! What an attitude this place has! The nerve to talk to me like that. I was not the aggressive one, it was his staff. They took my watch and said they had to send it out for repair and would mail it to me in FL. This would not have happened if the person just did not touch it in the first place! Big mistake going to this liar! Beware of this so called jeweler. I totally agree with the reviewer before me, they are deceptive and blame the customer. Total bad experience. They made me cry on my birthday and broke something sentimental that cannot be replaced! Do not use this jeweler, they have trouble setting diamonds and other stones and cause a lot of heartache. I saw 3 people come in the time I was sitting there all with complaints! Save yourself the heartache and go somewhere else!

0
★☆☆☆☆

Brought in $1,995 diamond watch to have battery changed on my birthday so I could wear it to dinner. I live in FL but grew up in CNY and knew that this was the best jeweler in the city - wrong! Watch worked before handing it over to clerk. The watchmaker never saw the type of watch I had but proceeded anyway! The salesclerk kept saying it will be a few more minutes! The watchmaker admitted to me he never worked on this type of watch and took the back off anyway and could not get it to start! He also admitted my watch worked before taking off the back. Mr. Ehrlinspiel was out of the office. I waited over 2 hrs for him to return. Salesclerk kept saying don't worry, if we damage it we will make it right. Next thing I know it was noon and the manager watchmaker told me before saying anything else to me "why did I bring my watch here if it worked". I said I brought it in for a battery - batteries on watches need to be changed every two years or they corrrode. Why did you break it and what are you going to do about it? Mr. Ehrlinspiel said he was going to call the police! What an attitude this place has! The nerve to talk to me like that. I was not the aggressive one, it was his staff. They took my watch and said they had to send it out for repair and would mail it to me in FL. This would not have happened if the person just did not touch it in the first place! Big mistake going to this liar! Beware of this so called jeweler. I totally agree with the reviewer before me, they are deceptive and blame the customer. Total bad experience. They made me cry on my birthday and broke something sentimental that cannot be replaced! Do not use this jeweler, they have trouble setting diamonds and other stones and cause a lot of heartache. I saw 3 people come in the time I was sitting there all with complaints! Save yourself the heartache and go somewhere else!

Pros: none

Cons: Totally unprofessional!

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As a doctor, I pride myself in treating others properly. Unfortunately, this was not the case at Egon. The manager was the most deceitful individual that I have ever dealt with. Not only did I waste my time at the store, but he lied to me and attempted to overcharge me for an engagement ring. Buyers beware! Shop elsewhere if you want a safe and satisfactory buying experiencing.

0
★☆☆☆☆

As a doctor, I pride myself in treating others properly. Unfortunately, this was not the case at Egon. The manager was the most deceitful individual that I have ever dealt with. Not only did I waste my time at the store, but he lied to me and attempted to overcharge me for an engagement ring. Buyers beware! Shop elsewhere if you want a safe and satisfactory buying experiencing.

Pros: None

Cons: Everything - this was the most deceitful business that I've been unlucky enough to deal with

Message from Egon Ehrlinspiel Jewelers

A leading local family business that has been serving the Syracuse area for over 38 years. Offering the highest quality selections and the best prices, online or in store. serving the Syracuse area for over 38 years. Offering the highest quality selections and the best prices, online or in store. Jewelry of any kind is meant to be special. Why settle for an ordinary "cookie cutter" piece. Egon Ehrlinspiel specializes in finding and crafting a piece designed just for you. World-class designer lines, exquisite diamonds and colored gemstones for personal use or collections. Get this and more at Egon Ehrlinspiel Jewelers.



CUSTOM DESIGNED JEWELRY

World-class designer lines, exquisite diamonds and colored gemstones for personal use or collections. Get this and more at Egon Ehrlinspiel Jewelers.



FAMILY OWNED AND OPERATED

A leading local family business that has been serving the Syracuse area for over 38 years. Offering the highest quality selections and the best prices, online or in store.



DON'T SETTLE FOR LESS

Jewelry of any kind is meant to be special. Why settle for an ordinary "cookie cutter" piece. Egon Ehrlinspiel specializes in finding and crafting a piece designed just for you.

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