Lens Lab Express

★★★☆☆

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47 W 47th St Suite 2E New York, NY

2.5 2
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I have no complaint about the opticians exam. it is the staff I have issue with. I was told they by desk staff that my insurance was accepted. the same desk staff waiting on me when I arrived and avoided all questions about cost prior to exam. After exam was told my insurance gives a 20% discount for exam glasses lens/frames. NEVER was I told that they were out of network. so instead of $10 exam I was charged $75. Bad business practice. ALWAYS run the insurance prior to exam and give honest answers. Instead they were just out to make a buck.

1
★☆☆☆☆

I have no complaint about the opticians exam. it is the staff I have issue with. I was told they by desk staff that my insurance was accepted. the same desk staff waiting on me when I arrived and avoided all questions about cost prior to exam. After exam was told my insurance gives a 20% discount for exam glasses lens/frames. NEVER was I told that they were out of network. so instead of $10 exam I was charged $75. Bad business practice. ALWAYS run the insurance prior to exam and give honest answers. Instead they were just out to make a buck.

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I?ve been to Lens Lab Express in the past but never returned, the service was good but I didn?t like the Designer Frames they offered. Lens Lab Express may look relatively small but they do Eye Exams, they have a rather large selection of Designer Frames, which were not to my liking, but I do know that a lot of people like their frames because they seem very original, they offer Contact Lenses and there is a Doctor on the premises. Also, they?re open Monday through Sunday (times vary of course). I should add that the employees are helpful and knowledgeable as well. I tend to ask a lot of questions and not once were they ever rude or even remotely annoyed. If you?re looking for those *one of a kinds* this is the place to visit.

4
★★★★☆

I?ve been to Lens Lab Express in the past but never returned, the service was good but I didn?t like the Designer Frames they offered. Lens Lab Express may look relatively small but they do Eye Exams, they have a rather large selection of Designer Frames, which were not to my liking, but I do know that a lot of people like their frames because they seem very original, they offer Contact Lenses and there is a Doctor on the premises. Also, they?re open Monday through Sunday (times vary of course). I should add that the employees are helpful and knowledgeable as well. I tend to ask a lot of questions and not once were they ever rude or even remotely annoyed. If you?re looking for those *one of a kinds* this is the place to visit.

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