Monro Muffler Brake & Service

★☆☆☆☆
  • 2955 Main St

    Buffalo, NY 14214

    Map & Directions
  • 716-836-0500

Automotive

Automotive
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I had to have a job done and I asked my usual mechanic if he could recommend Monro. He said he didn't know but heard their quote prices go up and up.\n\nSoon as I walked into the shop I heard this other customer saying ""$800 dollars? What happened to $200?"" Well, the same thing happened to me. The cost kept creeping up and up. ""Well...you're gonna need this too...""\n\nWhen I picked my car up I walked in to hear this woman complaining about their rudeness. I have to agree, they tend to ignore you or take other calls in the middle of waiting on you. They have a pretty obvious indifference toward their customers, they seem to follow the old model of the crusty mechanic who eschews customer relations-yet their work is usually sub par.\n\n

0
★☆☆☆☆

I had to have a job done and I asked my usual mechanic if he could recommend Monro. He said he didn't know but heard their quote prices go up and up.\n\nSoon as I walked into the shop I heard this other customer saying ""$800 dollars? What happened to $200?"" Well, the same thing happened to me. The cost kept creeping up and up. ""Well...you're gonna need this too...""\n\nWhen I picked my car up I walked in to hear this woman complaining about their rudeness. I have to agree, they tend to ignore you or take other calls in the middle of waiting on you. They have a pretty obvious indifference toward their customers, they seem to follow the old model of the crusty mechanic who eschews customer relations-yet their work is usually sub par.\n\n

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They are the worst rude scammers staff. i had an oil change for 40 despite a coupon for 20!!! then they did a "free" tire rotation 2 minutes after driving my whole tire burst

1
★☆☆☆☆

They are the worst rude scammers staff. i had an oil change for 40 despite a coupon for 20!!! then they did a "free" tire rotation 2 minutes after driving my whole tire burst

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I used to love and trust my local (Meadville, PA) Monro Muffler, but not anymore. The new ownership/leadership no longer provides reliable and reasonable service. They had my car for THREE days, charged me $400 and still did not fix the problem. When I stopped back in to have it checked again, they told me "drive it for the weekend, and if the problem is still there, call us to set up an appointment." At the recommendation of a friend, I took it to another mechanic, who was able to quickly (and cheaply) diagnose the problem, which wasn't even close to what Monro thought it was. Next time my car has an issue (or needs an oil change), I won't be going back to Monro. It may be less convenient, but I think I'll stick with my new mechanic.

1
★☆☆☆☆

I used to love and trust my local (Meadville, PA) Monro Muffler, but not anymore. The new ownership/leadership no longer provides reliable and reasonable service. They had my car for THREE days, charged me $400 and still did not fix the problem. When I stopped back in to have it checked again, they told me "drive it for the weekend, and if the problem is still there, call us to set up an appointment." At the recommendation of a friend, I took it to another mechanic, who was able to quickly (and cheaply) diagnose the problem, which wasn't even close to what Monro thought it was. Next time my car has an issue (or needs an oil change), I won't be going back to Monro. It may be less convenient, but I think I'll stick with my new mechanic.

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1 out of 1 people found this review helpful.

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Monro is horrible. they hammered at my brake ( i saw them) until it broke off and then failed me for my inspection and told me to pay over 300 to fix it. it is sad that they are such a big name, and mr.tire & other known names are all affiliated with each other.. no choice except to go to a small independent shop.

1
★☆☆☆☆

Monro is horrible. they hammered at my brake ( i saw them) until it broke off and then failed me for my inspection and told me to pay over 300 to fix it. it is sad that they are such a big name, and mr.tire & other known names are all affiliated with each other.. no choice except to go to a small independent shop.

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1 out of 1 people found this review helpful.

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Absolutely horrible service. I made an appointment over the phone, yet it still took them 45 min. to even get my car into the shop after I arrived. Very poor time estimates given, didn't have wheel lock key for the car I have, rude people over all. Sold me tires that he did not actually have in the shop. when I asked how much longer this will take the manager told me "fixing cars takes time, its not instant gratification like pressing a button on the internet". Well excuse me, but where I come from the inspection and oil change alone does not take 3.5 hours! There was nothing to fix, just put my damn tires on! Never have I been treated so badly as a customer, save yourself a massive headache and DO NOT GO HERE.

1
★☆☆☆☆

Absolutely horrible service. I made an appointment over the phone, yet it still took them 45 min. to even get my car into the shop after I arrived. Very poor time estimates given, didn't have wheel lock key for the car I have, rude people over all. Sold me tires that he did not actually have in the shop. when I asked how much longer this will take the manager told me "fixing cars takes time, its not instant gratification like pressing a button on the internet". Well excuse me, but where I come from the inspection and oil change alone does not take 3.5 hours! There was nothing to fix, just put my damn tires on! Never have I been treated so badly as a customer, save yourself a massive headache and DO NOT GO HERE.

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1 out of 1 people found this review helpful.

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Had the same problem with the Monro shop in St. Clairsville, OH. They told me my engine had a rod knocking and refused to listen to me when I told them it was a bearing in the compressor. I had gone in because my muffler/resonator were less than a year old and had worked loose and made my car sound loud. They refused to fix the problem with the exhaust, as "I needed a new car". A trip to a local one man garage fixed the compressor and the knocking sound is gone. They don't know what they're doing but act like they know it all. Customer service offered to refund $56 of my repair bill from the other shop, but advised me that "the muffler and pipes are still under warranty." Are they crazy? Do they think I'd EVER let them touch my car again? Their attitude all the way from the bottom to the top is "screw you".

1
★☆☆☆☆

Had the same problem with the Monro shop in St. Clairsville, OH. They told me my engine had a rod knocking and refused to listen to me when I told them it was a bearing in the compressor. I had gone in because my muffler/resonator were less than a year old and had worked loose and made my car sound loud. They refused to fix the problem with the exhaust, as "I needed a new car". A trip to a local one man garage fixed the compressor and the knocking sound is gone. They don't know what they're doing but act like they know it all. Customer service offered to refund $56 of my repair bill from the other shop, but advised me that "the muffler and pipes are still under warranty." Are they crazy? Do they think I'd EVER let them touch my car again? Their attitude all the way from the bottom to the top is "screw you".

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2 out of 2 people found this review helpful.

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I took my car in last year to get my wipers fixed. During the repair the mechanic called me and said my engine is going and I would have to pay $1000 if I wanted it fixed. I refused so when I went to pick it up, he told me he'd mark it down to $600 if I did it right away. I refused. One year later, my car is fine but the wipers he put on came off. The right one after 3 months and the left just a few days ago. When I took it in, they said it was my fault because I didn't clean my car off correctly. He then looked at my wiper and said it would cost upwards of $600. I called my boyfriend who came over and popped the wiper on. It works fine. Monroe Muffler are a bunch of scammers trying to gauge their customers. All he had to do was pop it back on. Instead he says $600.

1
★☆☆☆☆

I took my car in last year to get my wipers fixed. During the repair the mechanic called me and said my engine is going and I would have to pay $1000 if I wanted it fixed. I refused so when I went to pick it up, he told me he'd mark it down to $600 if I did it right away. I refused. One year later, my car is fine but the wipers he put on came off. The right one after 3 months and the left just a few days ago. When I took it in, they said it was my fault because I didn't clean my car off correctly. He then looked at my wiper and said it would cost upwards of $600. I called my boyfriend who came over and popped the wiper on. It works fine. Monroe Muffler are a bunch of scammers trying to gauge their customers. All he had to do was pop it back on. Instead he says $600.

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1 out of 1 people found this review helpful.

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The Monro Muffler/Mr Tire stores in Ohio are no different than in New York. Their prices are too high, their employees are rude, and the service is poor. What bothers me most, is that they allow access to customers personal information to all employees, including numerous convicted felons that they employ (one at least, who was convicted for sex crimes against children). These employees may gain access to your home address and phone numbers, as well as access to your house keys and any other personal information left in your vehicle. I would NEVER take my vehicle there for service again.

1
★☆☆☆☆

The Monro Muffler/Mr Tire stores in Ohio are no different than in New York. Their prices are too high, their employees are rude, and the service is poor. What bothers me most, is that they allow access to customers personal information to all employees, including numerous convicted felons that they employ (one at least, who was convicted for sex crimes against children). These employees may gain access to your home address and phone numbers, as well as access to your house keys and any other personal information left in your vehicle. I would NEVER take my vehicle there for service again.

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Monro Muffler and Brake on Main Street and Hertel Ave has horrible staff. The sales/service staff is rude and unfriendly. They are not eager to do your business. The prices was outrageous. I went in to inquire about a air conditioning fix for my car and was quoted a preposterous amount. I said thank you and left right away. I would not recommend this place to anyone.

1
★☆☆☆☆

Monro Muffler and Brake on Main Street and Hertel Ave has horrible staff. The sales/service staff is rude and unfriendly. They are not eager to do your business. The prices was outrageous. I went in to inquire about a air conditioning fix for my car and was quoted a preposterous amount. I said thank you and left right away. I would not recommend this place to anyone.

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1 out of 1 people found this review helpful.

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I needed my muffler replaced and had previously purchased this muffler from this company. They replaced the muffler with no charge since the previous muffler had a lifetime guarantee on it. The service was very quick but the staff was not the most friendly. Either way my muffler was fixed quickly and correctly since I never had another problem.

4
★★★★☆

I needed my muffler replaced and had previously purchased this muffler from this company. They replaced the muffler with no charge since the previous muffler had a lifetime guarantee on it. The service was very quick but the staff was not the most friendly. Either way my muffler was fixed quickly and correctly since I never had another problem.

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0 out of 1 people found this review helpful.

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the maintainance of a car is very expensive.you can easily spend hundreds of buck on an old car without noticing any main changes. monro is very competitive in this aspect. the best of all is that they do sacrufice the quality. they really tell you where the problem is and ask for your decisions. and i think their suggestion is very humane and just for the bussiness but also for you the customer.

PROS: price, speed
CONS: not well-known

3
★★★☆☆

the maintainance of a car is very expensive.you can easily spend hundreds of buck on an old car without noticing any main changes. monro is very competitive in this aspect. the best of all is that they do sacrufice the quality. they really tell you where the problem is and ask for your decisions. and i think their suggestion is very humane and just for the bussiness but also for you the customer.

PROS: price, speed
CONS: not well-known

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0 out of 1 people found this review helpful.

 

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