Time Warner Cable

★★★☆☆
Fast, Reliable Internet Service from Time Warner Cable - Call Today! Authorized Agent
  • 71 Mt Hope Ave

    Rochester, NY 14620

    Map & Directions
  • 585-200-3620

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3.0 5
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OMG! Per my previous review, I finally received a call from the Time Warner supervisor @ 9:30 PM ON 3/25/2014. She was so rude to me from the minute I answered my phone which woke me up because I was in bed sleeping. When I began to tell the late call supervisor my story, she cut me off and said that I have to pay the amount, which I've already paid to have my cable turned back on then she hung up on me. If someone can help me figure out what to do, please let me know.

1
★☆☆☆☆

OMG! Per my previous review, I finally received a call from the Time Warner supervisor @ 9:30 PM ON 3/25/2014. She was so rude to me from the minute I answered my phone which woke me up because I was in bed sleeping. When I began to tell the late call supervisor my story, she cut me off and said that I have to pay the amount, which I've already paid to have my cable turned back on then she hung up on me. If someone can help me figure out what to do, please let me know.

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my modem stopped working, called time warner, and they came out the next day to install a new one. I though i'd have to wait a week, but they came the next day, and installed a new one, quickly.

4
★★★★☆

my modem stopped working, called time warner, and they came out the next day to install a new one. I though i'd have to wait a week, but they came the next day, and installed a new one, quickly.

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Time Warner although expensive, they provide great service for the customer if it's with the service of the installation or just providing the best programing available.

5
★★★★★

Time Warner although expensive, they provide great service for the customer if it's with the service of the installation or just providing the best programing available.

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While a bit pricey, they are very service-oriented, willing to come out more quickly than most utilities if something needs fixing. The technicians seem to be very competent.

PROS: Competent and quick service
CONS: Once sent tech who could not prove he worked for them - bad business.

4
★★★★☆

While a bit pricey, they are very service-oriented, willing to come out more quickly than most utilities if something needs fixing. The technicians seem to be very competent.

PROS: Competent and quick service
CONS: Once sent tech who could not prove he worked for them - bad business.

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i signed up for their new all in one service, but then cancelled it the very next day. they had taken a payment over the phone, but have yet to refund it. it has been over 3 weeks of calling, being on hold for 10-15 minutes at a time. this is horrible customer service and now i will never consider them in the future, and would reccomend everyone else to do the same.

PROS:
CONS: horrible cust. service , very slow

1
★☆☆☆☆

i signed up for their new all in one service, but then cancelled it the very next day. they had taken a payment over the phone, but have yet to refund it. it has been over 3 weeks of calling, being on hold for 10-15 minutes at a time. this is horrible customer service and now i will never consider them in the future, and would reccomend everyone else to do the same.

PROS:
CONS: horrible cust. service , very slow

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