Bally Total Fitness

★☆☆☆☆
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  • 24524 Horace Harding Expy

    Little Neck, NY 11362

    Map & Directions
  • 718-428-4300

About Bally Total Fitness

Hours
Sun 8am-5pm, Mon-Thu 6am-10:30pm, Fri 6am-10pm, Sat 8am-8pm

Sports & Recreation

Sports & Recreation
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.

STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
This has been BY FAR MY WORST CUSTOMER EXPERIENCE!

THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

0
★☆☆☆☆

STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
This has been BY FAR MY WORST CUSTOMER EXPERIENCE!

THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

.

STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send a SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

0
★☆☆☆☆

STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send a SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

.

I live in the neighborhood and choose to travel to another gym due to the cleanliness, costumer service and quality of the pool. The water in the pool is typically green and the staff changes faster than the cleanliness is checked which is a problem. I feel it is mostly a problem with the people that go there. You get what you pay for. Most folks that go there have done so for many years and pay close to nothing to keep their memberships. Not recommended.

2
★★☆☆☆

I live in the neighborhood and choose to travel to another gym due to the cleanliness, costumer service and quality of the pool. The water in the pool is typically green and the staff changes faster than the cleanliness is checked which is a problem. I feel it is mostly a problem with the people that go there. You get what you pay for. Most folks that go there have done so for many years and pay close to nothing to keep their memberships. Not recommended.

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