Firestone Complete Auto Care

★☆☆☆☆
Whatever You Drive, Drive A Firestone
  • 4665 Transit Rd

    Buffalo, NY 14221-6022

    Map & Directions
  • 716-631-9031

1.0 2
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I took my 2006 vehicle here for an inspection and a headlight replacement. I was told that I needed a new tie rod in order for the vehicle to pass inspection and that there was "a lot of play" in my steering. WHAT A JOKE!!! In the meantime I called around and found out that they were trying to WAY overcharge me. Needless to say I refused to have them fix it and therefore my vehicle "failed" inspection.
I went to pick up my vehicle and was told my total was $65.00!! When I asked them why, I was told, the price of the inspection and $14.00 for the headlight and $26.00 for the "labor" on it. $26.00 to screw in a headlight?? wow! Was I charged that because I refused the tie rod?? This place is the worst place I have EVER taken my vehicle to and will NOT be returning. I will also tell all of my 400 co-workers to never go there either. I feel like they tried to take advantage of me being a woman and walking in without a man. After seeing other reviews on the internet it looks like I am not the only one who thought this.

1
★☆☆☆☆

I took my 2006 vehicle here for an inspection and a headlight replacement. I was told that I needed a new tie rod in order for the vehicle to pass inspection and that there was "a lot of play" in my steering. WHAT A JOKE!!! In the meantime I called around and found out that they were trying to WAY overcharge me. Needless to say I refused to have them fix it and therefore my vehicle "failed" inspection.
I went to pick up my vehicle and was told my total was $65.00!! When I asked them why, I was told, the price of the inspection and $14.00 for the headlight and $26.00 for the "labor" on it. $26.00 to screw in a headlight?? wow! Was I charged that because I refused the tie rod?? This place is the worst place I have EVER taken my vehicle to and will NOT be returning. I will also tell all of my 400 co-workers to never go there either. I feel like they tried to take advantage of me being a woman and walking in without a man. After seeing other reviews on the internet it looks like I am not the only one who thought this.

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I needed an inspection and new tires, so I went to this Firestone to get it all done in one shot. They attempted to overcharge me for a side lightbulb replacement, so I haggled a bit to bring down the price. They also made me come back TWICE for a particular part - something they realized after they started working on my car. They didn't have the part the first time, which was understandable, so I came in when they got the part in stock. I stayed for over and hour, only to be told that they actually ordered the WRONG part, and I had to come back again after they got it. So I returned again and finally got the part fixed. I was not compensated for this inconvenience, and thinking in retrospect I really should have been, considering all the time and money I put into it. They did the job, but it was a hassle. I don't really recommend this place unless you have no other choice.

1
★☆☆☆☆

I needed an inspection and new tires, so I went to this Firestone to get it all done in one shot. They attempted to overcharge me for a side lightbulb replacement, so I haggled a bit to bring down the price. They also made me come back TWICE for a particular part - something they realized after they started working on my car. They didn't have the part the first time, which was understandable, so I came in when they got the part in stock. I stayed for over and hour, only to be told that they actually ordered the WRONG part, and I had to come back again after they got it. So I returned again and finally got the part fixed. I was not compensated for this inconvenience, and thinking in retrospect I really should have been, considering all the time and money I put into it. They did the job, but it was a hassle. I don't really recommend this place unless you have no other choice.

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Message from Firestone Complete Auto Care

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience.. Tires,Batteries,Brakes,Oil Change,Alignment,and All Auto Services.
• A/C Service
• Air Filters
• Alternators
• Auto Heating & Cooling Services
• Brake Pads
• Brake Services
• Bridgestone Tires
• Car Auto Batteries
• Car Auto Inspections
• Car Auto Maintenance
• Car Auto Wiring
• Climate Controls
• Cooling System Parts
• Disc Brakes
• Engine Repair
• Engine Services
• Engine Tune-Up
• Firestone Tires
• Ignitions
• Minor Repairs
• Radiator Service
• Radiators
• Repair Services
• Rotors
• Spark Plugs
• Starters & Ignitions
• Starting & Charging Services
• Steering & Suspension Services
• Tire Repair Services
• Tires Service
• Transmission Service
• Tune-Ups
• Vehicle Inspection
• Vehicle Maintenance
• Wheels

Key Points

  • Whatever You Drive, Drive A Firestone
 

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