R K Bridal Boutique

★★★☆☆

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110 W 20th St New York, NY

3.3953 86
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Terrible alterations. Terrible management. Turned what what supposed to be a fun experience into a nightmare.

3
★★★★★

Terrible alterations. Terrible management. Turned what what supposed to be a fun experience into a nightmare.

.

AWFUL DONT GO! I went there to have some of my bridesmaids try on dresses and the service was absolutely horrific! The Sales rep, Sandy, was probably the rudest person Ive ever experienced in Sales. She literally ran away from me when

3
★★★★★

AWFUL DONT GO! I went there to have some of my bridesmaids try on dresses and the service was absolutely horrific! The Sales rep, Sandy, was probably the rudest person Ive ever experienced in Sales. She literally ran away from me when

.

I paid $160 rush fee to have the dress ready in 6 months. When I got the dress, it was too long even though I had it custom measured. Since I was in another state, I could take it back to RK. I had to spend $500 taking in the long dress.

3
★★★★★

I paid $160 rush fee to have the dress ready in 6 months. When I got the dress, it was too long even though I had it custom measured. Since I was in another state, I could take it back to RK. I had to spend $500 taking in the long dress.

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RK Bridal is often advertised as a one-stop shop. You can find your bridal gown, bridesmaid dresses, flower girl dresses and a dress for your mother -- all for a reasonable price. Problem is, the price you do pay is in quality customer service and patience. These are some of the most bitter, nasty, useless women you will ever meet in your life. My guess is that RK Bridal only hires miserable single women who want to make what should be a wonderful experience a trying one. If looking for bridesmaid dresses, try to find Aaliyah or Aisha. Wedding gowns, go for Joe or Joe Beth, other than that, you're on your own.

2
★★☆☆☆

RK Bridal is often advertised as a one-stop shop. You can find your bridal gown, bridesmaid dresses, flower girl dresses and a dress for your mother -- all for a reasonable price. Problem is, the price you do pay is in quality customer service and patience. These are some of the most bitter, nasty, useless women you will ever meet in your life. My guess is that RK Bridal only hires miserable single women who want to make what should be a wonderful experience a trying one. If looking for bridesmaid dresses, try to find Aaliyah or Aisha. Wedding gowns, go for Joe or Joe Beth, other than that, you're on your own.

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.

DO NOT BUY YOUR WEDDING DRESS AT RK BRIDAL!

I am getting married in 2 weeks, and I cannot wait until I don't have to deal with these people any more. They ordered me the wrong size dress, so when I arrived for my first alteration

3
★★★★★

DO NOT BUY YOUR WEDDING DRESS AT RK BRIDAL!

I am getting married in 2 weeks, and I cannot wait until I don't have to deal with these people any more. They ordered me the wrong size dress, so when I arrived for my first alteration

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Bridesmaid Gown for sisters wedding in Chicago and had to purchase from NY. Slap of rudeness upon entry into the door. They make you take off your shoes in a rude tone. Most important, They don't listen they are too busy for you and too

3
★★★★★

Bridesmaid Gown for sisters wedding in Chicago and had to purchase from NY. Slap of rudeness upon entry into the door. They make you take off your shoes in a rude tone. Most important, They don't listen they are too busy for you and too

.

I'm the kind of girl that does all her research first before going to shop. I called RK before I went and learned that on Saturdays I should arrive before 11:30 AM. So I did, and it went quite smoothly. It was my first bridal stop and I wanted to go there first because they have a large selection and it is walk-in only, which is perfect for a first stop: I wanted to see what styles looked most flattering on me without the pressure of having to buy, which is what happens when you have to give your info to make appointments at other places.

At RK, you get to choose up to 7 dresses to try on. Make sure you get your girls in to help you pick out what to try on, because there is a largeee selection. My consultant was Josephine and she was so helpful!!!! I'm too skinny and lack a chest and curves, so I was really insecure. Josephine made me feel comfortable and she was amazing with fitting the dresses onto me. I need a size 0-2, and I was afraid the sample sizes would not work on me but Josephine was a pro with clipping the back!! She made a size 12 sample dress fit on me in no time at all, unlike at David's Bridal, where the consultant there rushed the fitting and my clips were popping off...! Josephine listened and brought dresses to me, introducing me to styles and patterns I didn't know about! And they looked great and flattering for my small frame!! I ended up choosing one of the dresses she had chosen for me and I am so grateful to her! I didn't purchase the dress at RK though. It was a Maggie Sottero dress, so I went to Manhattan Bridal in Chinatown and got it there. The price is the same but alterations are cheaper. I read reviews that RK's alteration service is different from the consultant, that they order a size larger and make you pay more to alter. RK did say to expect $350 for alterations (no thank you!!), so that's why I went elsewhere for that. Just do your research before you make the big purchase!! However, RK is the BEST place to start with trying on and choosing good quality dresses!!

5
★★★★★

I'm the kind of girl that does all her research first before going to shop. I called RK before I went and learned that on Saturdays I should arrive before 11:30 AM. So I did, and it went quite smoothly. It was my first bridal stop and I wanted to go there first because they have a large selection and it is walk-in only, which is perfect for a first stop: I wanted to see what styles looked most flattering on me without the pressure of having to buy, which is what happens when you have to give your info to make appointments at other places.

At RK, you get to choose up to 7 dresses to try on. Make sure you get your girls in to help you pick out what to try on, because there is a largeee selection. My consultant was Josephine and she was so helpful!!!! I'm too skinny and lack a chest and curves, so I was really insecure. Josephine made me feel comfortable and she was amazing with fitting the dresses onto me. I need a size 0-2, and I was afraid the sample sizes would not work on me but Josephine was a pro with clipping the back!! She made a size 12 sample dress fit on me in no time at all, unlike at David's Bridal, where the consultant there rushed the fitting and my clips were popping off...! Josephine listened and brought dresses to me, introducing me to styles and patterns I didn't know about! And they looked great and flattering for my small frame!! I ended up choosing one of the dresses she had chosen for me and I am so grateful to her! I didn't purchase the dress at RK though. It was a Maggie Sottero dress, so I went to Manhattan Bridal in Chinatown and got it there. The price is the same but alterations are cheaper. I read reviews that RK's alteration service is different from the consultant, that they order a size larger and make you pay more to alter. RK did say to expect $350 for alterations (no thank you!!), so that's why I went elsewhere for that. Just do your research before you make the big purchase!! However, RK is the BEST place to start with trying on and choosing good quality dresses!!

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This store is the worst I have ever been to. My sisters and I took a trip to New York to try on Bridal Gowns for my sisters wedding. R.K Bridal requires that you be put on a waiting list to try on dresses. We went in and placed our names

3
★★★★★

This store is the worst I have ever been to. My sisters and I took a trip to New York to try on Bridal Gowns for my sisters wedding. R.K Bridal requires that you be put on a waiting list to try on dresses. We went in and placed our names

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Over 200 famous brands,over 80000 products,incredible price,free shipping.If you are looking for footwear,clothing,bags&handbags,jersy and accessories,think about it.welcome to 365buyonline

2
★★★★☆

Over 200 famous brands,over 80000 products,incredible price,free shipping.If you are looking for footwear,clothing,bags&handbags,jersy and accessories,think about it.welcome to 365buyonline

.

Well first off! I love r&k bridal in NY. They have about 90% of what you looking for in a brides dress or bridesmaides dress. I will reconmmend for all brides to go there for their beautiful gown. I wish there where more flower girls dresses and mothers of the brides dresses in the price range $100.00 to 300.00 in stead of over payment when you trying to maintain a budget. But most of all the staff is well mannerd and help u at all cost for your gown and bridesmaides gowns. This is the store. I love Ny.

4
★★★★☆

Well first off! I love r&k bridal in NY. They have about 90% of what you looking for in a brides dress or bridesmaides dress. I will reconmmend for all brides to go there for their beautiful gown. I wish there where more flower girls dresses and mothers of the brides dresses in the price range $100.00 to 300.00 in stead of over payment when you trying to maintain a budget. But most of all the staff is well mannerd and help u at all cost for your gown and bridesmaides gowns. This is the store. I love Ny.

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Very disappointed with management at RK Bridal. I went here on 7/7/10 with my daughter and some other relatives so my daughter could start looking for bridal gowns. We were unknowingly on the wrong side (bridesmaid side) they just pointed to the other side and said this is not bridal. Ok so we finally see the side we need to be on and it was a mad house, we finally found the sign in sheet and one of the consultants said very rudely that the list was closed. Another employee, named Danay(not sure of the spelling) approached us and asked if we needed help and my daughter asked her that though the list is closed would there still be a chance that we could try on 2-3 gowns. This girl was an angel, she allowed us to sign in, but said that it wouldn't be a guarantee that we would be seen. She then asked us what styles we were looking for and gave us excellent customer service; let us know what styles were where, how the dresses were organized, informed us on the ordering process etc. Now around 6 30pm I asked Danay if she could help us try on because I know that they close at 7. She let me know that she wasn't a consultant, but that we would be seen in time. I watched as Danay went to who appeared to be a manager and I could see her explaining the situation because besides us there was another group waiting to be seen. The manager , who I later found out is named Candy came over and started helping things move along. I approached Candy and let her know that Danay had been very helpful and we wanted to know if she could help us. What she said out her mouth disgusted me. She said "no, she's not a consultant, and we've had complaints about her in the past" I was so disgusted, first of all because this is the one person in the store who was actually helpful to us, and she has such a pleasant demeanor I know there's no way she could have complaints about her, secondly from the time we met Danay we had great conversation so I know that she has only been at RK for a few weeks and you mean to tell me that "in the past" you've had complaints about her? Seriously. Oh by the way to make matters worse this poor girl was right next to us and she heard everything. I spoke with Danay after this and she is so mature and professional, unlike Candy. Very disgusted with that whole encounter. Danay was great in every way possible, and you could tell it's just the kind of person she is and she wasn't just acting this way because it's her job. We will not be back at RK , not unless they make Danay a consultant and management begin to act a lot more professional

1
★☆☆☆☆

Very disappointed with management at RK Bridal. I went here on 7/7/10 with my daughter and some other relatives so my daughter could start looking for bridal gowns. We were unknowingly on the wrong side (bridesmaid side) they just pointed to the other side and said this is not bridal. Ok so we finally see the side we need to be on and it was a mad house, we finally found the sign in sheet and one of the consultants said very rudely that the list was closed. Another employee, named Danay(not sure of the spelling) approached us and asked if we needed help and my daughter asked her that though the list is closed would there still be a chance that we could try on 2-3 gowns. This girl was an angel, she allowed us to sign in, but said that it wouldn't be a guarantee that we would be seen. She then asked us what styles we were looking for and gave us excellent customer service; let us know what styles were where, how the dresses were organized, informed us on the ordering process etc. Now around 6 30pm I asked Danay if she could help us try on because I know that they close at 7. She let me know that she wasn't a consultant, but that we would be seen in time. I watched as Danay went to who appeared to be a manager and I could see her explaining the situation because besides us there was another group waiting to be seen. The manager , who I later found out is named Candy came over and started helping things move along. I approached Candy and let her know that Danay had been very helpful and we wanted to know if she could help us. What she said out her mouth disgusted me. She said "no, she's not a consultant, and we've had complaints about her in the past" I was so disgusted, first of all because this is the one person in the store who was actually helpful to us, and she has such a pleasant demeanor I know there's no way she could have complaints about her, secondly from the time we met Danay we had great conversation so I know that she has only been at RK for a few weeks and you mean to tell me that "in the past" you've had complaints about her? Seriously. Oh by the way to make matters worse this poor girl was right next to us and she heard everything. I spoke with Danay after this and she is so mature and professional, unlike Candy. Very disgusted with that whole encounter. Danay was great in every way possible, and you could tell it's just the kind of person she is and she wasn't just acting this way because it's her job. We will not be back at RK , not unless they make Danay a consultant and management begin to act a lot more professional

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2 out of 2 people found this review helpful.

.

There are lots of negative reviews about RK bridal, but I had a thoroughly positive experience. I worked with Cheryl, who was had impeccable taste in choosing gowns that were consistent with what I wanted and that looked great on my body. She was outgoing and very fun, and although she was busy, she worked very efficiently and made me a priority, even when I came in a 3rd time to choose jewelry and a veil. Here are some tips to making your shopping trip to RK a good experience: do NOT go on the weekend. Instead, choose a weekday morning or afternoon. Have a good idea of what you want and bring a few photos or specific dresses that you'd like to try on. Don't be wishy washy. When you see a dress that looks stunning on you. Buy it! I will, however, take my alterations elsewhere to avoid a potentially disastrous experience.

2
★★★★☆

There are lots of negative reviews about RK bridal, but I had a thoroughly positive experience. I worked with Cheryl, who was had impeccable taste in choosing gowns that were consistent with what I wanted and that looked great on my body. She was outgoing and very fun, and although she was busy, she worked very efficiently and made me a priority, even when I came in a 3rd time to choose jewelry and a veil. Here are some tips to making your shopping trip to RK a good experience: do NOT go on the weekend. Instead, choose a weekday morning or afternoon. Have a good idea of what you want and bring a few photos or specific dresses that you'd like to try on. Don't be wishy washy. When you see a dress that looks stunning on you. Buy it! I will, however, take my alterations elsewhere to avoid a potentially disastrous experience.

Pros: large selection, all budget ranges, helpful staff, walk-in

Cons: none

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They have horrible customer service because they are horrible people who are bad at their jobs. The man who measured me didn't measure my hips. Thus my dress is so snug I can't even sit down. Not to mention I ripped it the first time I tried to sinch it past my hips. I sent a fax changing my dress color to off white the day after I ordered the dress and when I called to confirm they said, "yes, no problem"...4 months later the dress arrives. It's the old color not the new off white. Since I'm not having my dress altered there, because of the shockingly bad reviews I've read online and the extremely long time it takes to get an appointment I didn't even get an opportunity to try it on there!!! Did I mention their NO RETURN POLICY. When I called to complain they couldn't even find my receipt even though I was there less than a few hours ago and didn't so much as offer me an apology or refund or discount.

1
★☆☆☆☆

They have horrible customer service because they are horrible people who are bad at their jobs. The man who measured me didn't measure my hips. Thus my dress is so snug I can't even sit down. Not to mention I ripped it the first time I tried to sinch it past my hips. I sent a fax changing my dress color to off white the day after I ordered the dress and when I called to confirm they said, "yes, no problem"...4 months later the dress arrives. It's the old color not the new off white. Since I'm not having my dress altered there, because of the shockingly bad reviews I've read online and the extremely long time it takes to get an appointment I didn't even get an opportunity to try it on there!!! Did I mention their NO RETURN POLICY. When I called to complain they couldn't even find my receipt even though I was there less than a few hours ago and didn't so much as offer me an apology or refund or discount.

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1 out of 1 people found this review helpful.

.

Just purchased my dress from RK Bridal and in all honesty, had I read these reviews first, I would have never stepped foot in the place. My honest assessment thus far is pretty good but based upon these reviews, I am scared to have my alterations done here. I just my take my dress elsewhere for the alterations. I find the treatment by so many people here unacceptable if true. This is waaaay too many negative reviews for a business to have. Seriously.

In all honesty, I have had a great expereince so far. Yes...it is busy...but use your common sense. I have been three times so far. My first time I went on a Saturday....but we got there at 10am. We were seen within 1/2 hour or so. I loved the fact that we got to go through the racks first and make our selections. We were told that we could choose up to seven dresses. We did and thenmy consultant brought in more as we tried on dresses.

For me, the best thing about this place is the selection of plus size dresses...I'm talking sizes 18 and up!!! There is a seperate section for plus size dresses. The best part is that you are not stuck with the typical "A" line or ballroom gown...plenty of mermaids and trumpets for the larger gal to try on. No one has as many plus-sized samples...no one. This alone makes this place a must-see for the larger bride.

Also, to my surprsie, I did not have to pay extra to accomodate my larger size. Many dresses do have an extra cost but the prices are very reasonable. Skip David's Bridals if you are looking for a beautiful moderate dress...just come here...no comparison.

I am also buying my bridesmaids dresses here...they have a HUGE selection of dresses here, and their no-frills program can't be beat.

Still and all....I will not be stressed for my wedding and I will have to think long and hard about getting my alterations done here. I suspect that perhaps in spite of poor customer service, brides keep coming here due to the great prices and selection.

2
★★★★☆

Just purchased my dress from RK Bridal and in all honesty, had I read these reviews first, I would have never stepped foot in the place. My honest assessment thus far is pretty good but based upon these reviews, I am scared to have my alterations done here. I just my take my dress elsewhere for the alterations. I find the treatment by so many people here unacceptable if true. This is waaaay too many negative reviews for a business to have. Seriously.

In all honesty, I have had a great expereince so far. Yes...it is busy...but use your common sense. I have been three times so far. My first time I went on a Saturday....but we got there at 10am. We were seen within 1/2 hour or so. I loved the fact that we got to go through the racks first and make our selections. We were told that we could choose up to seven dresses. We did and thenmy consultant brought in more as we tried on dresses.

For me, the best thing about this place is the selection of plus size dresses...I'm talking sizes 18 and up!!! There is a seperate section for plus size dresses. The best part is that you are not stuck with the typical "A" line or ballroom gown...plenty of mermaids and trumpets for the larger gal to try on. No one has as many plus-sized samples...no one. This alone makes this place a must-see for the larger bride.

Also, to my surprsie, I did not have to pay extra to accomodate my larger size. Many dresses do have an extra cost but the prices are very reasonable. Skip David's Bridals if you are looking for a beautiful moderate dress...just come here...no comparison.

I am also buying my bridesmaids dresses here...they have a HUGE selection of dresses here, and their no-frills program can't be beat.

Still and all....I will not be stressed for my wedding and I will have to think long and hard about getting my alterations done here. I suspect that perhaps in spite of poor customer service, brides keep coming here due to the great prices and selection.

Pros: Great plus size selection,moderate prices

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plain and simple:
Went to try on for last fitting, my dress was loose. The person making the appointment wanted to make my appointment too close to my wedding date and that made me nervous. I asked if we could make it sooner, she snapped at me and walked away. Needless to say I was dumbfounded, tried to follow her to ask for a change date. She went to the back room and refused to talk to me, a guy and girl from the back stood in front of me and said that I needed to get out. I said I need to make an appointment for my alteration and they said, she gave you date, so leave. I persisted to say I need to speak with a manager and they said if you stay here WE'LL CALL THE POLICE!!!! I was outraged, felt like I was in a twilight movie and said call the police, I believe I need their help. Finally the owner came out, I believe more to keep other customers from witnessing this scene, and snapped at me too. I told him I need a date for alterations and he finally gave me a descent date.
Bottom line: I left there disgusted, but forced to purchased this dress since my wedding was weeks away. Disgusting does not even begin to describe how bad this place is and I can't believe it is still in business.
My sister is getting married next year and she will not be bringing any business to them!
Find another place. It is not worth the frustration and embarrassment, especially during this happy occasion.

0
★☆☆☆☆

plain and simple:
Went to try on for last fitting, my dress was loose. The person making the appointment wanted to make my appointment too close to my wedding date and that made me nervous. I asked if we could make it sooner, she snapped at me and walked away. Needless to say I was dumbfounded, tried to follow her to ask for a change date. She went to the back room and refused to talk to me, a guy and girl from the back stood in front of me and said that I needed to get out. I said I need to make an appointment for my alteration and they said, she gave you date, so leave. I persisted to say I need to speak with a manager and they said if you stay here WE'LL CALL THE POLICE!!!! I was outraged, felt like I was in a twilight movie and said call the police, I believe I need their help. Finally the owner came out, I believe more to keep other customers from witnessing this scene, and snapped at me too. I told him I need a date for alterations and he finally gave me a descent date.
Bottom line: I left there disgusted, but forced to purchased this dress since my wedding was weeks away. Disgusting does not even begin to describe how bad this place is and I can't believe it is still in business.
My sister is getting married next year and she will not be bringing any business to them!
Find another place. It is not worth the frustration and embarrassment, especially during this happy occasion.

Pros: None

Cons: DISGUSTING, CRIMINAL LIKE BEHAVIOR

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This place. I tell you. I'm always the fair review type when it comes around. I will tell the truth.

This place hugely disappointed me. I had been here about 10 times and had not had a problem, aside from the careless unprofessional attitude that you kind of have to brush off. Once, to try on a million dresses for my friend's wedding. I purchased the dress, they met the price, everything ok!

Here comes my time to try on wedding gowns. When you walk in, you kind of have to shake the attitude you receive upon walking in. It's a sort of "what do you want" attitude. OKAY! I want a dress, thankyouverymuch.

So, I am attended by Gilda, who did a GREAT job in finding dresses perfect for me. Although I didn't think any of those were the "one," she was definitely spot on when helping me.

Fast forward...all of the other times I went in, I was ignored to death because Gilda was not there. It's a commission thing. Once someone helps you and you return to try more dresses on, you will be completely ignored if your associate is not there. So of course, I pick dresses that are completely wrong for me. The associate helping me does not offer to get me dresses that are great for me. Instead, she rushed me out, left me in the fitting room trying to hold back my anger. She said, "I don't mean to rush you but try to hurry and get dressed because I have a bride after you that I have to get to."

No help. Nothing. What they're supposed to do is look at your figure and style of dress and suggest gowns to you, bring them in, and work their magic. Nothing done.

That day, as the associate kicked me out of the dressing room, I complained to the manager. What does she do? Nothing. Suggests nothing and explains that because they close, they have to get to the other brides and basically kickede me out.

They need to hire more staff, more *professional* staff like Gilda. Unfortunately, these people are a KLASS act.

The next day, I posted my experience on the south florida board (Theknot). I swear to you - the manager posed as someone who was there at the exact time I was, she called me bridezilla and said it was all a lie. Wow! So maybe she should get off the RK Bridal computers and help the brides that are waiting to try dresses on. Do not be disappointed by these less than professional people. They do not know how to please their customers. My complaint should have been taken to improve their service.

I'm tired of fighting through RK Bridal. I gave them my money ONCE for a bridesmaid dress but I will not return and will give them my money for my wedding dress.

Do not bother with this place.

0
★☆☆☆☆

This place. I tell you. I'm always the fair review type when it comes around. I will tell the truth.

This place hugely disappointed me. I had been here about 10 times and had not had a problem, aside from the careless unprofessional attitude that you kind of have to brush off. Once, to try on a million dresses for my friend's wedding. I purchased the dress, they met the price, everything ok!

Here comes my time to try on wedding gowns. When you walk in, you kind of have to shake the attitude you receive upon walking in. It's a sort of "what do you want" attitude. OKAY! I want a dress, thankyouverymuch.

So, I am attended by Gilda, who did a GREAT job in finding dresses perfect for me. Although I didn't think any of those were the "one," she was definitely spot on when helping me.

Fast forward...all of the other times I went in, I was ignored to death because Gilda was not there. It's a commission thing. Once someone helps you and you return to try more dresses on, you will be completely ignored if your associate is not there. So of course, I pick dresses that are completely wrong for me. The associate helping me does not offer to get me dresses that are great for me. Instead, she rushed me out, left me in the fitting room trying to hold back my anger. She said, "I don't mean to rush you but try to hurry and get dressed because I have a bride after you that I have to get to."

No help. Nothing. What they're supposed to do is look at your figure and style of dress and suggest gowns to you, bring them in, and work their magic. Nothing done.

That day, as the associate kicked me out of the dressing room, I complained to the manager. What does she do? Nothing. Suggests nothing and explains that because they close, they have to get to the other brides and basically kickede me out.

They need to hire more staff, more *professional* staff like Gilda. Unfortunately, these people are a KLASS act.

The next day, I posted my experience on the south florida board (Theknot). I swear to you - the manager posed as someone who was there at the exact time I was, she called me bridezilla and said it was all a lie. Wow! So maybe she should get off the RK Bridal computers and help the brides that are waiting to try dresses on. Do not be disappointed by these less than professional people. They do not know how to please their customers. My complaint should have been taken to improve their service.

I'm tired of fighting through RK Bridal. I gave them my money ONCE for a bridesmaid dress but I will not return and will give them my money for my wedding dress.

Do not bother with this place.

Pros: prices

Cons: disgusting service

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I am, BY FAR, NOT a "primadonna" bride(see below, which I think might be the store and I will report them). I am 40 years old and this was my second wedding, This was a very casual event so I wasn't there to be pampered or treated like a young "princess" so that being said, here is what actually happened to me:
They ordered a size too big for me also (that seems to be they way they scam money since a lot of people are complaining about the same thing). The alteration fees weren't communicated clearly. The sales people were good and the seamstress herself was very nice. But the so called management and appointment coordinators were very unprofessional and rude.
They have no sense of "The Customer Is ALWAYS Right", they just don't get it. Sad.

0
★☆☆☆☆

I am, BY FAR, NOT a "primadonna" bride(see below, which I think might be the store and I will report them). I am 40 years old and this was my second wedding, This was a very casual event so I wasn't there to be pampered or treated like a young "princess" so that being said, here is what actually happened to me:
They ordered a size too big for me also (that seems to be they way they scam money since a lot of people are complaining about the same thing). The alteration fees weren't communicated clearly. The sales people were good and the seamstress herself was very nice. But the so called management and appointment coordinators were very unprofessional and rude.
They have no sense of "The Customer Is ALWAYS Right", they just don't get it. Sad.

Pros: nice sales person

Cons: fraud in the alteration fees, very unprofessional

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I went in today for some dyeable shoes. A younger salesperson who was greeting people at the door tried to assist me and was very nice. They had a sale area but the shoes were unorganized (and some of them were dirty) and it was all confusing. She had to ask an older woman in the back for the price. The older saleslady came out and barked at me "where did you get those shoes!?" I was holding a different pair so I explained where they were from and she said "well thats what i asked you!" very rudely I might add. I was ready to buy the more expensive shoes but figured I'd try somewhere I wouldnt get yelled at. i found them at My Glass Slipper for ten dollars less. i was just shocked at that lady, it was so uncalled for. After carefully reading the positive reviews on citysearch, i would conclude that RK writes its own reviews. You'll notice the CAPS to add EMPHASIS in every REVIEW.

0
★☆☆☆☆

I went in today for some dyeable shoes. A younger salesperson who was greeting people at the door tried to assist me and was very nice. They had a sale area but the shoes were unorganized (and some of them were dirty) and it was all confusing. She had to ask an older woman in the back for the price. The older saleslady came out and barked at me "where did you get those shoes!?" I was holding a different pair so I explained where they were from and she said "well thats what i asked you!" very rudely I might add. I was ready to buy the more expensive shoes but figured I'd try somewhere I wouldnt get yelled at. i found them at My Glass Slipper for ten dollars less. i was just shocked at that lady, it was so uncalled for. After carefully reading the positive reviews on citysearch, i would conclude that RK writes its own reviews. You'll notice the CAPS to add EMPHASIS in every REVIEW.

Cons: unorganized, rude

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I have been looking for my wedding gown for Months! So by that you should know that I have been to many many many bridal salons in the DC, Md, Va, and NY areas...I even went to Kleinfelds. But today was my day thank goodness and I found it here. First of all they don't take appointments its first come first serve, when you get there you have to put your name on the list and they call you when their sales rep is available. While I waited for 45 minutes I noticed that they all help eachother out with the clients and also that Saturday is a very busy day and I wasn't ready for that. Well I finally got my turn and since I had 3 dresses already in mind from the San Patrick 2010 collection and they were the only ones in the East Coast that even had such a current collection I was estatic to have them all in one location. They don't let you take photos but that didn't bother me since they had all the dresses there and I could compare them live. I finally tried the dresses on and fell in love with the first one and so did some other girls there as they waited for me to take it off and tru it on for themselves. I must say you HAVE to go here for their wide and most current selection and of course prices!

2
★★★★★

I have been looking for my wedding gown for Months! So by that you should know that I have been to many many many bridal salons in the DC, Md, Va, and NY areas...I even went to Kleinfelds. But today was my day thank goodness and I found it here. First of all they don't take appointments its first come first serve, when you get there you have to put your name on the list and they call you when their sales rep is available. While I waited for 45 minutes I noticed that they all help eachother out with the clients and also that Saturday is a very busy day and I wasn't ready for that. Well I finally got my turn and since I had 3 dresses already in mind from the San Patrick 2010 collection and they were the only ones in the East Coast that even had such a current collection I was estatic to have them all in one location. They don't let you take photos but that didn't bother me since they had all the dresses there and I could compare them live. I finally tried the dresses on and fell in love with the first one and so did some other girls there as they waited for me to take it off and tru it on for themselves. I must say you HAVE to go here for their wide and most current selection and of course prices!

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We went shopping for my daughter's wedding dress at RK. She had done her homework and printed out pictures of what she wanted. We were the first customers for the Saturday that we went. Emily started to help us and recognized the gowns we had the pictures for and pulled a few others she thought my daughter might want. She had to leave us but turned us over to Janice's very capable hands. The first dress my daughter tried on was THE ONE. She tried on others but ended up with that one. We are having our own alterations done. They took her measurements and did not try to sell her a larger dress as others noted. We were in and out in an hour and a half with my daughters dress on order. We all agreed we would recommend this place.

2
★★★★☆

We went shopping for my daughter's wedding dress at RK. She had done her homework and printed out pictures of what she wanted. We were the first customers for the Saturday that we went. Emily started to help us and recognized the gowns we had the pictures for and pulled a few others she thought my daughter might want. She had to leave us but turned us over to Janice's very capable hands. The first dress my daughter tried on was THE ONE. She tried on others but ended up with that one. We are having our own alterations done. They took her measurements and did not try to sell her a larger dress as others noted. We were in and out in an hour and a half with my daughters dress on order. We all agreed we would recommend this place.

Pros: Knowledgeable and helpful staff

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I went to RK b/c I recently started working in Midtown again. I have 4 weddings in the next two years, one being my own to shop for. . . So I thought -- why not try this spot first since it is reputed to be such a great discount bridal spot. . .

Honestly -- don't believe the hype. It wasn't all that fabulous. I didn't see a bridesmaid's dress priced under 175 -- at it was for Jay Bari, Alfred Angelo etc. brands that if you looked for it you can ALWAYS find on sale even at David's Bridal! The dresses also weren't in the best condition.

Next, the wedding gowns -- very true there do seem to be a lot of gowns crammed on the racks and into the space. I was looking at the San Patrick, La Sposa Gowns to be clear. I love Pronovia but thought I couldn't afford it and RK's lines are made by the same design house -- and with the lure of discount I thought EXCELLENT!!! oops not quite. . . The cheapest gown in that line was over 2000 -- now that is great and all but considering that I can just go to the source and get a cheaper nicer gown, in better condition -- I was disappointed.

I guess bottom line - -see for yourself if it fits your budget. But if you are a true bargain hound -- seek elsewhere.

1
★★☆☆☆

I went to RK b/c I recently started working in Midtown again. I have 4 weddings in the next two years, one being my own to shop for. . . So I thought -- why not try this spot first since it is reputed to be such a great discount bridal spot. . .

Honestly -- don't believe the hype. It wasn't all that fabulous. I didn't see a bridesmaid's dress priced under 175 -- at it was for Jay Bari, Alfred Angelo etc. brands that if you looked for it you can ALWAYS find on sale even at David's Bridal! The dresses also weren't in the best condition.

Next, the wedding gowns -- very true there do seem to be a lot of gowns crammed on the racks and into the space. I was looking at the San Patrick, La Sposa Gowns to be clear. I love Pronovia but thought I couldn't afford it and RK's lines are made by the same design house -- and with the lure of discount I thought EXCELLENT!!! oops not quite. . . The cheapest gown in that line was over 2000 -- now that is great and all but considering that I can just go to the source and get a cheaper nicer gown, in better condition -- I was disappointed.

I guess bottom line - -see for yourself if it fits your budget. But if you are a true bargain hound -- seek elsewhere.

Pros: Big Selection of Gowns, Open Space for Browsing

Cons: Location, Price, Service

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What a pleasure it was to shop at RK Bridal. The sales associates were so kind and helpful to both myself and my bridesmaids. I was able to find everything I needed despite the overwhelming amount of inventory they have. This bridal salon was HIGHLY recommended to me by past brides and I had previously read a lot of wonderful reviews online and in bridal blogs.

I have no complaints about this salon! Good luck to all the future brides! RK is THE place to go!

2
★★★★★

What a pleasure it was to shop at RK Bridal. The sales associates were so kind and helpful to both myself and my bridesmaids. I was able to find everything I needed despite the overwhelming amount of inventory they have. This bridal salon was HIGHLY recommended to me by past brides and I had previously read a lot of wonderful reviews online and in bridal blogs.

I have no complaints about this salon! Good luck to all the future brides! RK is THE place to go!

Pros: outstanding variety and customer service!

Cons: none!

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Called to find out the status of my dress and the balance on the gown because I lost my receipt and the man i spoke with was no help at all. He was not willing to check at all. Simply said the dress is upstairs with the oder detail. I asked if anyone is upstairs to check and he simply said no! Was not willing at all to help. Summary: Rude

By the way they take forever to do alterations better off going to your local tailor for that.

0
★☆☆☆☆

Called to find out the status of my dress and the balance on the gown because I lost my receipt and the man i spoke with was no help at all. He was not willing to check at all. Simply said the dress is upstairs with the oder detail. I asked if anyone is upstairs to check and he simply said no! Was not willing at all to help. Summary: Rude

By the way they take forever to do alterations better off going to your local tailor for that.

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I tried on a dress for my friend's wedding. I got screamed at by the girl holding the "Book" by the door because i didn't talk to her first. I told her i had an appointment and was just trying on a dress. She caught an attitude with me and said i had to speak to her first. After I told her about herself politely I kept walking. I tried on my dress in less that 2min because they rush you out! Then the alterations guy told me i needed a bigger size when the dress i had on clearly fit AND i had ROOM! He said because i had a big bust that i needed to order it a bigger size! He was so rude! He disregarded my size and put a size bigger so that i could pay for alterations! This place is TERRIBLE. I have many more complaints but there isn't enough time. The bride also had a terrible experience! They refused to do her alterations. It was a mess!!!! Don't go there if you want a pleasant experience!

0
★☆☆☆☆

I tried on a dress for my friend's wedding. I got screamed at by the girl holding the "Book" by the door because i didn't talk to her first. I told her i had an appointment and was just trying on a dress. She caught an attitude with me and said i had to speak to her first. After I told her about herself politely I kept walking. I tried on my dress in less that 2min because they rush you out! Then the alterations guy told me i needed a bigger size when the dress i had on clearly fit AND i had ROOM! He said because i had a big bust that i needed to order it a bigger size! He was so rude! He disregarded my size and put a size bigger so that i could pay for alterations! This place is TERRIBLE. I have many more complaints but there isn't enough time. The bride also had a terrible experience! They refused to do her alterations. It was a mess!!!! Don't go there if you want a pleasant experience!

Pros: Tons of dresses

Cons: Staff is nasty

.

I just ordered my dress from RK and I had a wonderful experience. This is a NO FRILLS place. It's not fancy. It's sort of warehouse like, which really didn't bother me at all. If you're looking for the salesgirls to kiss your rear and make you feel special, this is not the place for you. Personally, i hate all that stuff. I just wanted to go in there, see what fit, and get out. My salesperson pulled soooooooooo many dresses for me to try on. After she put me in each dress, she let me make my own decisions on it. She never pushed me or me or tried sell me on the dresses. If i liked it then great, and if i didnt, she put it back, no questions asked. If you're a plus size bride, i would really recommend RK. They had all sample styles of dresses that I could actually TRY ON! Unliked David's Bridal that only carry ballroom dresses for the big girls, RK had mermaid, trumpet, and straight wedding dresses in plus sizes. Also, this place gets CRAZY on the weekends! I would highly recommend going through the week so you can really take your time and look. I can't wait to pick up my dress!!

2
★★★★★

I just ordered my dress from RK and I had a wonderful experience. This is a NO FRILLS place. It's not fancy. It's sort of warehouse like, which really didn't bother me at all. If you're looking for the salesgirls to kiss your rear and make you feel special, this is not the place for you. Personally, i hate all that stuff. I just wanted to go in there, see what fit, and get out. My salesperson pulled soooooooooo many dresses for me to try on. After she put me in each dress, she let me make my own decisions on it. She never pushed me or me or tried sell me on the dresses. If i liked it then great, and if i didnt, she put it back, no questions asked. If you're a plus size bride, i would really recommend RK. They had all sample styles of dresses that I could actually TRY ON! Unliked David's Bridal that only carry ballroom dresses for the big girls, RK had mermaid, trumpet, and straight wedding dresses in plus sizes. Also, this place gets CRAZY on the weekends! I would highly recommend going through the week so you can really take your time and look. I can't wait to pick up my dress!!

Pros: Great selection of plus size wedding dresses

Cons: If you're looking to be pampered, go elsewhere.

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I hadn??t planned on shopping at RK Bridal for my dress but after feeling like we wasted the day with a horrific experience at The Bridal Garden, we stopped in just to see what it was about. While watching her with other brides one consultant truly stood out, two different brides each in perfect dresses! Sheryl ??sized me up? right away; I could see the wheels churning as she methodically brought in dresses from her well commanded inventory. She chose the order of the dresses for me to try on, I have no doubt she knew exactly what she was doing. My mother and I were taken by the first dress before she clipped me in! We tried about 15 more dresses, even though Sheryl knew that first dress was the one, she had all the patience in the world while encouraging me to consider some others and knowing when something just didn??t work. I highly suggest paying Sheryl a visit at RK Bridal. Her cheerful personality is infectious, taste second to none; and she has an innate ability to style brides My experience with Sheryl at RK Bridal was first class!

2
★★★★★

I hadn??t planned on shopping at RK Bridal for my dress but after feeling like we wasted the day with a horrific experience at The Bridal Garden, we stopped in just to see what it was about. While watching her with other brides one consultant truly stood out, two different brides each in perfect dresses! Sheryl ??sized me up? right away; I could see the wheels churning as she methodically brought in dresses from her well commanded inventory. She chose the order of the dresses for me to try on, I have no doubt she knew exactly what she was doing. My mother and I were taken by the first dress before she clipped me in! We tried about 15 more dresses, even though Sheryl knew that first dress was the one, she had all the patience in the world while encouraging me to consider some others and knowing when something just didn??t work. I highly suggest paying Sheryl a visit at RK Bridal. Her cheerful personality is infectious, taste second to none; and she has an innate ability to style brides My experience with Sheryl at RK Bridal was first class!

Pros: Amazing Consultant

Cons: Suggest to go on a weekday!

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I loved RK Bridal!! I have been to many bridal boutique's INCLUDING KLEINFELD's. The key is to go to RK on a weekday and be one of the first to try on dresses. I tried on about 20 dresses and the lady there that helped me was awesome! I found my dress in less than an hour!! There were TONS of dresses to try on in different styles. They carry a lot of affordable dresses, also, that KLEINFELD's did NOT have. I highly recommend RK vs. and other small boutique just because of the selection! It is definitely worth the trip!

2
★★★★★

I loved RK Bridal!! I have been to many bridal boutique's INCLUDING KLEINFELD's. The key is to go to RK on a weekday and be one of the first to try on dresses. I tried on about 20 dresses and the lady there that helped me was awesome! I found my dress in less than an hour!! There were TONS of dresses to try on in different styles. They carry a lot of affordable dresses, also, that KLEINFELD's did NOT have. I highly recommend RK vs. and other small boutique just because of the selection! It is definitely worth the trip!

.

Thank to my best friend for recommending me to RK Bridal. I went in a little apprehensive of what i would find. I had gone to other bridal stores and when they saw me they explained that they had some wedding gowns in size 14 that i could try on ,but they had nothing in my size ( 22). After some horrible experiences i finally showed up at RK Bridal.They were warm and friendly toward me and they have an entire section of gowns in plus sizes for me to try on. The consultants were more than helpful, i realized that they were very busy but not once did they rush me. After trying on many gowns i found my dream dress. We are now in the process of ordering bridesmaid dresses, they offer a great program no frills, this allows my friends to pick their own sizes and do their alterations at their local tailor and save money. The place is a gold mine.
Thanks Susan for sending me, your are a great Maid of honor. Thanks Rk Bridal.

2
★★★★★

Thank to my best friend for recommending me to RK Bridal. I went in a little apprehensive of what i would find. I had gone to other bridal stores and when they saw me they explained that they had some wedding gowns in size 14 that i could try on ,but they had nothing in my size ( 22). After some horrible experiences i finally showed up at RK Bridal.They were warm and friendly toward me and they have an entire section of gowns in plus sizes for me to try on. The consultants were more than helpful, i realized that they were very busy but not once did they rush me. After trying on many gowns i found my dream dress. We are now in the process of ordering bridesmaid dresses, they offer a great program no frills, this allows my friends to pick their own sizes and do their alterations at their local tailor and save money. The place is a gold mine.
Thanks Susan for sending me, your are a great Maid of honor. Thanks Rk Bridal.

Pros: large selection great consultants

Cons: you need to get up early to get into the store, they are busy

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I bought my wedding gown from RK Bridal. Overall, I felt that service was below average and focused on the quantity of brides, rather than the quality of service. However, I'm writing this review because of a major issue with RK Bridal's handling of dress alterations. I wear a size 6/8 and was told to buy a size 12 dress. When the dress finally came in after months of waiting, it was grossly large on me. I assumed that RK Bridal did this to make their brides pay more for alterations, so I took my dress to a local tailor in Pittsburgh, who did all of the necessary alterations for $200, rather than the $350 that RK Bridal requested for "basic alterations." When I returned to try on my dress for the final fitting, my local seamstress was upset about the dress. She told me that the dress I bought was not new and even gave me seams that she cut out which had previously been altered into the dress! In the end I decided that RK Bridal had most likely given me a size 14 dress, previously altered to be a size 12, and returned to the warehouse to be sold as new. Then, they had tried to rip me off for alterations on top of it! I would never recommend RK Bridal to anyone. If you're shopping for a dress in Manhattan in general, be sure to do your research first, but do not get your dress from RK Bridal. They will unapologetically rip you off.

0
★☆☆☆☆

I bought my wedding gown from RK Bridal. Overall, I felt that service was below average and focused on the quantity of brides, rather than the quality of service. However, I'm writing this review because of a major issue with RK Bridal's handling of dress alterations. I wear a size 6/8 and was told to buy a size 12 dress. When the dress finally came in after months of waiting, it was grossly large on me. I assumed that RK Bridal did this to make their brides pay more for alterations, so I took my dress to a local tailor in Pittsburgh, who did all of the necessary alterations for $200, rather than the $350 that RK Bridal requested for "basic alterations." When I returned to try on my dress for the final fitting, my local seamstress was upset about the dress. She told me that the dress I bought was not new and even gave me seams that she cut out which had previously been altered into the dress! In the end I decided that RK Bridal had most likely given me a size 14 dress, previously altered to be a size 12, and returned to the warehouse to be sold as new. Then, they had tried to rip me off for alterations on top of it! I would never recommend RK Bridal to anyone. If you're shopping for a dress in Manhattan in general, be sure to do your research first, but do not get your dress from RK Bridal. They will unapologetically rip you off.

.

After a shockingly bad experience at Kleinfeld's I thought I'd give this place a shot. The concept of RK Bridal is on the complete opposite end of a 'salon experience' spectrum. This place smells terrible, and you're lucky if you even get to try on gowns at this place. They don't take appointments which they should seriously consider because it's a complete free-for-all with nothing but chaos. I was so taken back by an associate flipping out on a client that I put down the one dress that I did consider to try on and practically ran out with two other brides following me out. Never in my life would I want to experience anything like that again. This is the one time in my life that I deserve to be treated with a different kind of respect, I'm spending possibly thousands of dollars on a one-time-use gown. No bride should be screamed at. I won't subject myself to that.

0
★☆☆☆☆

After a shockingly bad experience at Kleinfeld's I thought I'd give this place a shot. The concept of RK Bridal is on the complete opposite end of a 'salon experience' spectrum. This place smells terrible, and you're lucky if you even get to try on gowns at this place. They don't take appointments which they should seriously consider because it's a complete free-for-all with nothing but chaos. I was so taken back by an associate flipping out on a client that I put down the one dress that I did consider to try on and practically ran out with two other brides following me out. Never in my life would I want to experience anything like that again. This is the one time in my life that I deserve to be treated with a different kind of respect, I'm spending possibly thousands of dollars on a one-time-use gown. No bride should be screamed at. I won't subject myself to that.

Pros: none

Cons: if I could give this place negative stars I would

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To bad there are so many " primadonna all about me" brides. I have gone to RK Bridal so many times for my wedding, my sisters and lots of friends. The have always been great. Their consultants are friendly and very helpful and they have the best selection in bridesmaids and wedding gowns. My last friend who went was a plus size and they have so many to choose from. Its true you need to do a little homework first because the selection is vast and the consultants need an idea of what your looking for, but when you start its a great experience. Bring pictures, we found that helped. This store allows you the luxury of looking around first, not being pushed into a gown thats over your budget and coming back without feeling pushed to buy the first time. Its lousy when someone write a bad review about a store that tries so hard to make your special day great. It would be nice if all the happy brides and bridesmaids would write a great review since its obivious that this store dresses thousands and thousands of brides/bridesmaids per year. Whats wonderful is that i have come to know the staff and they still recognize me when i come in with friends. This is a great bridal store, see for yourself, don't let some spoiled mean spirited bride keep you alway from a great experience.

Pros: Great selection bridal gowns great selection in plus sizes

2
★★★★★

To bad there are so many " primadonna all about me" brides. I have gone to RK Bridal so many times for my wedding, my sisters and lots of friends. The have always been great. Their consultants are friendly and very helpful and they have the best selection in bridesmaids and wedding gowns. My last friend who went was a plus size and they have so many to choose from. Its true you need to do a little homework first because the selection is vast and the consultants need an idea of what your looking for, but when you start its a great experience. Bring pictures, we found that helped. This store allows you the luxury of looking around first, not being pushed into a gown thats over your budget and coming back without feeling pushed to buy the first time. Its lousy when someone write a bad review about a store that tries so hard to make your special day great. It would be nice if all the happy brides and bridesmaids would write a great review since its obivious that this store dresses thousands and thousands of brides/bridesmaids per year. Whats wonderful is that i have come to know the staff and they still recognize me when i come in with friends. This is a great bridal store, see for yourself, don't let some spoiled mean spirited bride keep you alway from a great experience.

Pros: Great selection bridal gowns great selection in plus sizes

Pros: staff was very professional

Cons: none

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Thankfully someone wrote a great review for RK Bridal. Go to Kleinfelds and try to get a gown,they insult you then try to push you into something you can't afford.Found my dream gown at RK and it was the same dress that was at Kleinfeld for $400 less. I am already married, two weeks ago, everything went great. My bridesmaids from RK were beautiful ( did the no frills program) and my gown was over the top. Thank You RK Bridal, you have a loyal customer, and i have already recommended everyone in my office to you. To all you nasty brides you belong at Kleinfelds they will whip you into shape and then you will crawl to RK Bridal. Sending you pictures soon, hope you read this.

2
★★★★★

Thankfully someone wrote a great review for RK Bridal. Go to Kleinfelds and try to get a gown,they insult you then try to push you into something you can't afford.Found my dream gown at RK and it was the same dress that was at Kleinfeld for $400 less. I am already married, two weeks ago, everything went great. My bridesmaids from RK were beautiful ( did the no frills program) and my gown was over the top. Thank You RK Bridal, you have a loyal customer, and i have already recommended everyone in my office to you. To all you nasty brides you belong at Kleinfelds they will whip you into shape and then you will crawl to RK Bridal. Sending you pictures soon, hope you read this.

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After seeing all these POSITIVE reviews I have to write the truth! RK has TERRIBLE customer service/sales people. Don't be fooled by the fake positive reviews. RK does have a great selection of gowns . . .if you have the get chance to actually look, select and try on before they kick you out! They only allow you to try on 5 dresses and if you do not find "the one" they suggest you come back on another day. They RUSH you. They are RUDE! They are PUSHY! I know they must see a million brides BUT would it hurt to listen us for a second to help? I was told my dress "did not exist" and to bring in a picture of the exact dress I wanted. They missed the point --- I was at RK to try on and discover what I wanted and was ready to buy but they did not have time for that. I really had a BAD experience however (GULP) I may go back because their selection was large. (Why do I do this to myself???)

0
★☆☆☆☆

After seeing all these POSITIVE reviews I have to write the truth! RK has TERRIBLE customer service/sales people. Don't be fooled by the fake positive reviews. RK does have a great selection of gowns . . .if you have the get chance to actually look, select and try on before they kick you out! They only allow you to try on 5 dresses and if you do not find "the one" they suggest you come back on another day. They RUSH you. They are RUDE! They are PUSHY! I know they must see a million brides BUT would it hurt to listen us for a second to help? I was told my dress "did not exist" and to bring in a picture of the exact dress I wanted. They missed the point --- I was at RK to try on and discover what I wanted and was ready to buy but they did not have time for that. I really had a BAD experience however (GULP) I may go back because their selection was large. (Why do I do this to myself???)

Pros: Selection

Cons: MEAN/RUDE/PUSHY Salespeople

.

I have finally found my gown!!! After months and months of searching I found it at RK Bridal. I am from California and came to NYC for wedding gown shopping with the fam. I made appointments at all the BIG name places and designers. On my way out of a very disappointing experience at "K-felds" a fellow bride suggested RK Bridal. She got her bridesmaid dresses at RK. She said they had such a great selection and great prices. Well, she was correct and I now look at her as my wedding guardian angel! As I walked into RK Bridal, we noticed CAMERA CREWS and some CELEBS. They were filming in the store. What a treat! What was going on? We will see come January '09 I was told!!!! Any who, I had such a great time with Aisha. She was so funny and down to earth. I had been with snotty sales women all day and she was a breath of fresh air. We had a ball, no pressure at all. We ended up going to lunch and then coming back to look at mothers dresses as well. My mom worked with Sandy. One word:AWESOME!!!! She knows her stuff. We decided to glance at bridesmaid dresses. I picked out 3 that I love and my 13 girls can choose from those. With their discount online program, my girls can do it all by themselves, no hassle! All in all, my trip to NYC was a success. Thank you RK Bridal, I hope I see myself on T.V. in January!!!

2
★★★★★

I have finally found my gown!!! After months and months of searching I found it at RK Bridal. I am from California and came to NYC for wedding gown shopping with the fam. I made appointments at all the BIG name places and designers. On my way out of a very disappointing experience at "K-felds" a fellow bride suggested RK Bridal. She got her bridesmaid dresses at RK. She said they had such a great selection and great prices. Well, she was correct and I now look at her as my wedding guardian angel! As I walked into RK Bridal, we noticed CAMERA CREWS and some CELEBS. They were filming in the store. What a treat! What was going on? We will see come January '09 I was told!!!! Any who, I had such a great time with Aisha. She was so funny and down to earth. I had been with snotty sales women all day and she was a breath of fresh air. We had a ball, no pressure at all. We ended up going to lunch and then coming back to look at mothers dresses as well. My mom worked with Sandy. One word:AWESOME!!!! She knows her stuff. We decided to glance at bridesmaid dresses. I picked out 3 that I love and my 13 girls can choose from those. With their discount online program, my girls can do it all by themselves, no hassle! All in all, my trip to NYC was a success. Thank you RK Bridal, I hope I see myself on T.V. in January!!!

Pros: Great sales ladies and coolest experience

Cons: none

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I cannot rave enough about RK Bridal. All my friends have recommended RK to me and I must admit, I was a little skeptical. How could all the good things be true? All I ever hear are horror stories about bridal shopping. Well I was pleasantly surprised! I was a little overwhelmed when I walked it because there was so many gowns. But I am a woman who thrives on excitement. One wedding gown, 7 bridesmaids and 2 mothers dresses later, I am now the one recommending RK Bridal to everyone I know. Great prices, great service, great store!!! I hope the women at RK read this because I know that the only reviews that are put online are the bad ones. No one ever writes a review when everything turns out like it should. Kudos to RK!!!!!

2
★★★★★

I cannot rave enough about RK Bridal. All my friends have recommended RK to me and I must admit, I was a little skeptical. How could all the good things be true? All I ever hear are horror stories about bridal shopping. Well I was pleasantly surprised! I was a little overwhelmed when I walked it because there was so many gowns. But I am a woman who thrives on excitement. One wedding gown, 7 bridesmaids and 2 mothers dresses later, I am now the one recommending RK Bridal to everyone I know. Great prices, great service, great store!!! I hope the women at RK read this because I know that the only reviews that are put online are the bad ones. No one ever writes a review when everything turns out like it should. Kudos to RK!!!!!

Pros: Great prices and awesome people!!!!

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My mom and I walked into RK Bridal a few weeks ago not knowing what to expect. We ended up having a really fun time, particularly thanks to Gilda. I definitely recommend shopping here.

5
★★★★★

My mom and I walked into RK Bridal a few weeks ago not knowing what to expect. We ended up having a really fun time, particularly thanks to Gilda. I definitely recommend shopping here.

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All I have to say is i wish I had gotten my bridal and bridesmaids gowns here, Even though my gown was under $2,000 I should have received at least some kind of service from a friendly sales person, To begin with, their prices might be rock bottom, but with the service your receive, you're better off going to a pricier boutique and getting couture service. And trying to find someone who really cares is an impossible task. These slaes ladies are supposed to share in your joy of getting married, and talk to you about your vision for your special day. As I tried on my wedding gown choices, my sales lady zipped me and took me to a dirty mirror,and proceeded to talk with another employee about their schedule. All she could ask me is "what do you think?" NO, compassion or interest in her voice. I basically was a waste of time to her until I gave these people my credit card. I'm on a budget and that was the only reason I went her. But have I had known this, I would have gotten my gown at WEDDING ATELIER ( where my friend got her gown and received the most amazing customer service) . At wedding atelier, I accompanied my friend and she got a carmela sutera gown, on their sample sale. This gown was a sample marked down from 5,000 to 2,000!
The gown was in perfect condition and needless to say I was sorry I had given RK my business.
MY BRIDESMAIDS DRESSES were a complete other matter. Thier no frills program sounds great sure. My bridesmaids unfortunately measured themselves instead of going to a professional tailor. All my bridesmaids dresses came in 2 sizes too small/ And RK would't even help us. They were like, if you do no frills, we have nothing to do with the sizing. I mean, they could at least have given us advice on how to measure ( no push up bra, measure yourself above your navel, etc._). HERE COMES THE BRIDESMAID came to my rescue!!! I found lovely tea length dresses for my maids. a little more expensive than RK's price, but well worth the customer service!!!

0
★☆☆☆☆

All I have to say is i wish I had gotten my bridal and bridesmaids gowns here, Even though my gown was under $2,000 I should have received at least some kind of service from a friendly sales person, To begin with, their prices might be rock bottom, but with the service your receive, you're better off going to a pricier boutique and getting couture service. And trying to find someone who really cares is an impossible task. These slaes ladies are supposed to share in your joy of getting married, and talk to you about your vision for your special day. As I tried on my wedding gown choices, my sales lady zipped me and took me to a dirty mirror,and proceeded to talk with another employee about their schedule. All she could ask me is "what do you think?" NO, compassion or interest in her voice. I basically was a waste of time to her until I gave these people my credit card. I'm on a budget and that was the only reason I went her. But have I had known this, I would have gotten my gown at WEDDING ATELIER ( where my friend got her gown and received the most amazing customer service) . At wedding atelier, I accompanied my friend and she got a carmela sutera gown, on their sample sale. This gown was a sample marked down from 5,000 to 2,000!
The gown was in perfect condition and needless to say I was sorry I had given RK my business.
MY BRIDESMAIDS DRESSES were a complete other matter. Thier no frills program sounds great sure. My bridesmaids unfortunately measured themselves instead of going to a professional tailor. All my bridesmaids dresses came in 2 sizes too small/ And RK would't even help us. They were like, if you do no frills, we have nothing to do with the sizing. I mean, they could at least have given us advice on how to measure ( no push up bra, measure yourself above your navel, etc._). HERE COMES THE BRIDESMAID came to my rescue!!! I found lovely tea length dresses for my maids. a little more expensive than RK's price, but well worth the customer service!!!

Pros: No appointment neccessary, below average prices

Cons: Horrible customer service, lazy sales people, factorylike setting

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I am quite surprised by the past reviews on this page. I came on here to RAVE about my whole experience at RK Bridal and now I am wondering if these previous women and I have visited the same store. From my first visit to RK to picking up my mother?s, mother-in-law, bridesmaid and my gown it has been great. I had Gilda as a consultant. She was so knowledgeable. I loved how honest she was, it was so refreshing. After going to other bridal stores, aka Kleinfelds, I was sick of consultants telling me how beautiful I was. Please, I do not look good in EVERY dress! I also had no problems with the alteration department. The head of the department, I believe her name was Diana, was very helpful. There were so many things going on but she had complete control. They tailored the dress just the way I pictured it and when I picked it up, it was so beautiful I started crying! I cannot say anything bad about my experience. I hope that this is the review that future brides-to-be read.

2
★★★★★

I am quite surprised by the past reviews on this page. I came on here to RAVE about my whole experience at RK Bridal and now I am wondering if these previous women and I have visited the same store. From my first visit to RK to picking up my mother?s, mother-in-law, bridesmaid and my gown it has been great. I had Gilda as a consultant. She was so knowledgeable. I loved how honest she was, it was so refreshing. After going to other bridal stores, aka Kleinfelds, I was sick of consultants telling me how beautiful I was. Please, I do not look good in EVERY dress! I also had no problems with the alteration department. The head of the department, I believe her name was Diana, was very helpful. There were so many things going on but she had complete control. They tailored the dress just the way I pictured it and when I picked it up, it was so beautiful I started crying! I cannot say anything bad about my experience. I hope that this is the review that future brides-to-be read.

Pros: great customer service, great selection and prices

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I have been wanting to write a review about this place for awhile. I got married 6 months ago (still going strong!!!) and wanted to share my experience. Both my mother and I got our dresses there along with my bridesmaids. My girls are spread throughout the US. RK Bridal offers this great online program with a funny name. Its called their "no frills" program. And it turned out to be perfect for me. I just registered with them and then my girls all submitted their orders. The dresses were mailed directly to them, no stress for me!!! And the prices were so low. They will beat another price by 5% if you find a lower price then theirs. PERFECTION!!! My mother's gown came out great as well. We had Sharon as a consultant. Her and my mother got along great cuz they both grew up in Brooklyn. We were cracking up the whole time. I completely forgot that we were in the store for a reason. Anyways, she got a beautful gown that came in so fast. My gown was a cinch! I have heard/read all these horror stories about shopping for your wedding gown. My consultant was Nicole. She was so sweet. I described what I was looking for and went straight to the dress rail and found it. Unfortunately that style did not look good on me, so she suggested another style. That turned out the be THE DRESS!!! She really knows what looks good on the body. All in all, I loved the whole thing. From getting engaged to now. I am so happy to have found a Bridal store that took care of all my needs!

2
★★★★★

I have been wanting to write a review about this place for awhile. I got married 6 months ago (still going strong!!!) and wanted to share my experience. Both my mother and I got our dresses there along with my bridesmaids. My girls are spread throughout the US. RK Bridal offers this great online program with a funny name. Its called their "no frills" program. And it turned out to be perfect for me. I just registered with them and then my girls all submitted their orders. The dresses were mailed directly to them, no stress for me!!! And the prices were so low. They will beat another price by 5% if you find a lower price then theirs. PERFECTION!!! My mother's gown came out great as well. We had Sharon as a consultant. Her and my mother got along great cuz they both grew up in Brooklyn. We were cracking up the whole time. I completely forgot that we were in the store for a reason. Anyways, she got a beautful gown that came in so fast. My gown was a cinch! I have heard/read all these horror stories about shopping for your wedding gown. My consultant was Nicole. She was so sweet. I described what I was looking for and went straight to the dress rail and found it. Unfortunately that style did not look good on me, so she suggested another style. That turned out the be THE DRESS!!! She really knows what looks good on the body. All in all, I loved the whole thing. From getting engaged to now. I am so happy to have found a Bridal store that took care of all my needs!

Pros: Friendly, helpful

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I would NEVER recommend this place to ANYONE. The woman that helped me find the dress was wonderful- Truly a great saleswoman who takes pride in her work. But, after I paid for my dress and had to deal with the horror that is the alterations department, it was all down hill. The unprofessionalism is profound and the costumer service is non existent. They act as though they are doing you a favor. They are completely not flexible and refuse to even consider accommodating you. After I paid for my dress and had 2 try-ons, I was told that I was NOT ALLOWED to try my dress on again until the fittings. I asked for a Saturday appointment 8 months prior to my actual fittings to which I was told "we do not offer,? which is simply not true. By the time I realized this, they were booked on Saturdays. They refused to accommodate me with an appointment after work. For my 2nd fitting, I called to indicate that I was running late (due to work), whereupon they informed me they could not guarantee that I would be helped. I arrived a little late and was ignored for 20 minutes, until I involved a manager. My seamstress was not even helping anyone at the time and did not have another appointment for two and a half hours. I was cut with a pin, which required a bandaid, while I was wearing my dress. They refused to budge on changing my appointment for my last fitting as 1pm during the work week is not feasible. I was told to "work it out." They are downright RUDE and unprofessional. They misinform you every step of the way. The alterations are ridiculously expensive. They lure you in by saying that $350 for basic alterations is the MOST you will pay, and they charge everyone $350, even with the most minimal alterations. I would never ever recommend this place to anyone ever. Save yourself the aggravation and bypass RK Bridal. It is NOT worth it in the end.

0
★☆☆☆☆

I would NEVER recommend this place to ANYONE. The woman that helped me find the dress was wonderful- Truly a great saleswoman who takes pride in her work. But, after I paid for my dress and had to deal with the horror that is the alterations department, it was all down hill. The unprofessionalism is profound and the costumer service is non existent. They act as though they are doing you a favor. They are completely not flexible and refuse to even consider accommodating you. After I paid for my dress and had 2 try-ons, I was told that I was NOT ALLOWED to try my dress on again until the fittings. I asked for a Saturday appointment 8 months prior to my actual fittings to which I was told "we do not offer,? which is simply not true. By the time I realized this, they were booked on Saturdays. They refused to accommodate me with an appointment after work. For my 2nd fitting, I called to indicate that I was running late (due to work), whereupon they informed me they could not guarantee that I would be helped. I arrived a little late and was ignored for 20 minutes, until I involved a manager. My seamstress was not even helping anyone at the time and did not have another appointment for two and a half hours. I was cut with a pin, which required a bandaid, while I was wearing my dress. They refused to budge on changing my appointment for my last fitting as 1pm during the work week is not feasible. I was told to "work it out." They are downright RUDE and unprofessional. They misinform you every step of the way. The alterations are ridiculously expensive. They lure you in by saying that $350 for basic alterations is the MOST you will pay, and they charge everyone $350, even with the most minimal alterations. I would never ever recommend this place to anyone ever. Save yourself the aggravation and bypass RK Bridal. It is NOT worth it in the end.

Pros: Pretty dresses, good prices on gowns only

Cons: Horrible service, expensieve alterations, not flexible, horrible service, horrible service

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i am astounded at all the positive reviews of this place. is RK paying people to write good reviews? paying them with the $400 they overcharged me, perhaps? each visit to this store has been unpleasant--from mildly so to wanting-to-B-slap-them so. RK is the largest bridal store in the city, and that's why they manage to stay in business. but if you can, avoid it.

1.the employees all could give a hoot, and are utterly incompetent. one woman had to be bipolar. she was rude to us one minute, nice to us the next, rude, nice, rude, nice, until she hurried us out of the store because it was closing soon, at 7pm. we got outside and saw that it was only 6! Natalia who acts like she has a real job. unfortunately for her...

2. they have not quite made it into the computer age. yes, there are a few computers there, but i'm not sure what purpose they severe, as RK doesn't keep records of their sales in them. they keep them on a crappy generic receipt...in a cardboard box. and yet they couldn't find my receipt for the bridesmaid dresses that i had purchased. imagine that. i waited for 30 minutes and they couldn't pull up my purchase info on the computer or find me a receipt. isn't that convenient for them, because...

3. they overcharged me $400. when i ordered the dresses i put down $500. they charged the balance on my card when the dresses shipped...and then some. and i got no receipt. because...

4. they're incompetent. i called and asked them to mail me a receipt, and they didn't. i asked them to ship the dresses, expect one, and they shipped them all.

5. ALL sales are final. terrible policy anywhere.

i really have so many more examples of their incompetence, but citysearch doesn't allow enough room for it all. suffice it to say, this place is terrible.

0
★☆☆☆☆

i am astounded at all the positive reviews of this place. is RK paying people to write good reviews? paying them with the $400 they overcharged me, perhaps? each visit to this store has been unpleasant--from mildly so to wanting-to-B-slap-them so. RK is the largest bridal store in the city, and that's why they manage to stay in business. but if you can, avoid it.

1.the employees all could give a hoot, and are utterly incompetent. one woman had to be bipolar. she was rude to us one minute, nice to us the next, rude, nice, rude, nice, until she hurried us out of the store because it was closing soon, at 7pm. we got outside and saw that it was only 6! Natalia who acts like she has a real job. unfortunately for her...

2. they have not quite made it into the computer age. yes, there are a few computers there, but i'm not sure what purpose they severe, as RK doesn't keep records of their sales in them. they keep them on a crappy generic receipt...in a cardboard box. and yet they couldn't find my receipt for the bridesmaid dresses that i had purchased. imagine that. i waited for 30 minutes and they couldn't pull up my purchase info on the computer or find me a receipt. isn't that convenient for them, because...

3. they overcharged me $400. when i ordered the dresses i put down $500. they charged the balance on my card when the dresses shipped...and then some. and i got no receipt. because...

4. they're incompetent. i called and asked them to mail me a receipt, and they didn't. i asked them to ship the dresses, expect one, and they shipped them all.

5. ALL sales are final. terrible policy anywhere.

i really have so many more examples of their incompetence, but citysearch doesn't allow enough room for it all. suffice it to say, this place is terrible.

Pros: none

Cons: customer service, all sales are final, atmosphere, everything

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I just came back from RK bridal and had the WORST customer services possible!! I should have read the reviews first before I bought my dress from this place.

The previous reviews were correct that the lady who measured me DID order a dress one size bigger for me. As soon as I went to pay the deposit, the cashier made sure that I will remember to call and book 3 appointments for alterations.

My first fitting was last Monday June 2 @ 1pm, but I've forgot and missed the appointment. As soon as I realized, I called to rescheduled and also mentioned that they did not call me to confirm my appointment. The lady on the phone replied "we don't do that'. Anyway, I got another appointment for today @ 11am, but had asked for a later time so I can go during lunch hour. But she told me 11am is the only available appointment. I got there at 11:05am and they told me my appt is at 1pm. I told them they made a mistake. They also have my name down incorrectly. I waited 20 minutes, with which with the sales lady keep telling me that she'll be right with me. But she?s actually avoiding. Then after 25 minutes I asked to speak to the manager, another 15 minutes pass and no manager. Went to the front desk and spoke to a manager. She went to find out the situation and came back to tell me that she could not help me b/c the computer has my appt at 1pm. I told her it?s only an hour away now, since I have waited for an hour already. She told me my tailor is not there yet, and no other tailor can help me until 1pm. I?m so disgusted with their service, I took my dress and left.

0
★☆☆☆☆

I just came back from RK bridal and had the WORST customer services possible!! I should have read the reviews first before I bought my dress from this place.

The previous reviews were correct that the lady who measured me DID order a dress one size bigger for me. As soon as I went to pay the deposit, the cashier made sure that I will remember to call and book 3 appointments for alterations.

My first fitting was last Monday June 2 @ 1pm, but I've forgot and missed the appointment. As soon as I realized, I called to rescheduled and also mentioned that they did not call me to confirm my appointment. The lady on the phone replied "we don't do that'. Anyway, I got another appointment for today @ 11am, but had asked for a later time so I can go during lunch hour. But she told me 11am is the only available appointment. I got there at 11:05am and they told me my appt is at 1pm. I told them they made a mistake. They also have my name down incorrectly. I waited 20 minutes, with which with the sales lady keep telling me that she'll be right with me. But she?s actually avoiding. Then after 25 minutes I asked to speak to the manager, another 15 minutes pass and no manager. Went to the front desk and spoke to a manager. She went to find out the situation and came back to tell me that she could not help me b/c the computer has my appt at 1pm. I told her it?s only an hour away now, since I have waited for an hour already. She told me my tailor is not there yet, and no other tailor can help me until 1pm. I?m so disgusted with their service, I took my dress and left.

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Hey all. I am midway through my wedding gown process. RK Bridal was the first place I went to look at dresses and it ended up being the only place I needed to go to. However, although it was pleasant enough, there are certainly downfalls to shopping here. Let me explain what I have experienced. Definitely go on a weekday so there is no chaos and the salespeople are more inclined to help you. After trying on 2 gowns, the saleslady, Olga, pulled out the *perfect* one for me. It was exactly what I was looking for. The price was very reasonable and I was just elated to find a gorgeous wedding dress for under $1000. When I went to get measured up to order the dress, the customer service took a turn for the worse. The woman was yapping on the phone while using a tape measure to haphazardly measure me. She barely acknowledged that I was a paying customer who really just wanted to get this right the first time. I am not a demanding person, but I realized that if I ordered the proper sized dress, I may be able to avoid the costly $350 alterations. However, the woman measuring me insisted that I needed a size 6 when in fact I KNOW I am a size 4. I now firmly believe she did this as a way to force me into paying more money for extraneous alterations. She also told me that the dress is not available in size 4, but when I went to the Casablanca website, sure enough, my dress is indeed available in size 4. So, now its three months later and my gown has finally arrived. I went to RK Bridal yesterday for my first try-on. Just as I predicted, the dress was swimming on me and falling off. I only have 8 weeks until my wedding day and the salesgirl told me that I would need to rush the alterations. I am sure this means "paying a whole lot of money to take advantage of my situation which RK created in the first place." Although the gown is still stunning and I am so pleased with it, there is a bad taste in my mouth over the management's deceitful ways. Be careful and put your foot down.

2
★★★★☆

Hey all. I am midway through my wedding gown process. RK Bridal was the first place I went to look at dresses and it ended up being the only place I needed to go to. However, although it was pleasant enough, there are certainly downfalls to shopping here. Let me explain what I have experienced. Definitely go on a weekday so there is no chaos and the salespeople are more inclined to help you. After trying on 2 gowns, the saleslady, Olga, pulled out the *perfect* one for me. It was exactly what I was looking for. The price was very reasonable and I was just elated to find a gorgeous wedding dress for under $1000. When I went to get measured up to order the dress, the customer service took a turn for the worse. The woman was yapping on the phone while using a tape measure to haphazardly measure me. She barely acknowledged that I was a paying customer who really just wanted to get this right the first time. I am not a demanding person, but I realized that if I ordered the proper sized dress, I may be able to avoid the costly $350 alterations. However, the woman measuring me insisted that I needed a size 6 when in fact I KNOW I am a size 4. I now firmly believe she did this as a way to force me into paying more money for extraneous alterations. She also told me that the dress is not available in size 4, but when I went to the Casablanca website, sure enough, my dress is indeed available in size 4. So, now its three months later and my gown has finally arrived. I went to RK Bridal yesterday for my first try-on. Just as I predicted, the dress was swimming on me and falling off. I only have 8 weeks until my wedding day and the salesgirl told me that I would need to rush the alterations. I am sure this means "paying a whole lot of money to take advantage of my situation which RK created in the first place." Although the gown is still stunning and I am so pleased with it, there is a bad taste in my mouth over the management's deceitful ways. Be careful and put your foot down.

Pros: Huge selection, Large space, Nice clean fitting rooms

Cons: Sneaky & manipulative, arrogant dismissive salespeople

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I am waiting to see when the dresses come. But they have good prices. They also have good selection, and a nice 5% price match. this is a really good thing.

5
★★★★★

I am waiting to see when the dresses come. But they have good prices. They also have good selection, and a nice 5% price match. this is a really good thing.

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If you want professionalism and honesty, do not go to RK Bridal. From the managers, Candy and Nathalie (sp), down to the ranks of the clerks, I have experienced nothing but rudeness and dishonesty from them. Once they get a deposit, you are ignored if you have a descrepancy in service and product. The salespeople were actually told by the man who is always behind the counter to walk away from me while I was trying to rectify my situation. They rolled their eyes at me and backtracked on a statement made to me, once they realized the statement would help my case, so they lied! This is supposedly a reputable company, but that is lost with the service and unprofessional people that they hire. If the managers are rude, they will breed rude sales people. Rk Bridal should read these reviews and have a workshop on customer service and professionalism. Hire an outside facilitator, because the managers need it themselves. It is ironic that all of the negative reviews that we read all state the same thing! One bad review is fine, but when you have just as many bad reviews as you do good ones, that is something to think about! hmm

0
★☆☆☆☆

If you want professionalism and honesty, do not go to RK Bridal. From the managers, Candy and Nathalie (sp), down to the ranks of the clerks, I have experienced nothing but rudeness and dishonesty from them. Once they get a deposit, you are ignored if you have a descrepancy in service and product. The salespeople were actually told by the man who is always behind the counter to walk away from me while I was trying to rectify my situation. They rolled their eyes at me and backtracked on a statement made to me, once they realized the statement would help my case, so they lied! This is supposedly a reputable company, but that is lost with the service and unprofessional people that they hire. If the managers are rude, they will breed rude sales people. Rk Bridal should read these reviews and have a workshop on customer service and professionalism. Hire an outside facilitator, because the managers need it themselves. It is ironic that all of the negative reviews that we read all state the same thing! One bad review is fine, but when you have just as many bad reviews as you do good ones, that is something to think about! hmm

Pros: No Frills Prices

Cons: Poor customer service, dishonest staff, service, No Frills Policy

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If you're a bride on a budget then this is the place to go. Its certainly not a Kleinfeld's by comparison, but it's worth checking out. Its first come first serve so if you go on a busy night you might be waiting up to 30 mins to try on the gowns you've gotten off the dressrack yourself. I found the employees there were a little laxed but were pretty helpful if you have no idea what you want. They will track down a gown for you if you know the designer and style # which you can find on their website. You do get one attendant to yourself and they won't be helping other brides while attending to you. At least that's what my experience was. You can go back as many times as you want because they do have an extensive line of gowns. If you're someone who wants to be waited on hand and foot and be served tea and crumpets, this is not the place for you.

2
★★★★★

If you're a bride on a budget then this is the place to go. Its certainly not a Kleinfeld's by comparison, but it's worth checking out. Its first come first serve so if you go on a busy night you might be waiting up to 30 mins to try on the gowns you've gotten off the dressrack yourself. I found the employees there were a little laxed but were pretty helpful if you have no idea what you want. They will track down a gown for you if you know the designer and style # which you can find on their website. You do get one attendant to yourself and they won't be helping other brides while attending to you. At least that's what my experience was. You can go back as many times as you want because they do have an extensive line of gowns. If you're someone who wants to be waited on hand and foot and be served tea and crumpets, this is not the place for you.

Pros: Great prices, no sales pressure, clean environment

Cons: possible wait time, can get crowded

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This place is big with a large selection of dresses. It?s pretty no frills though ? it feels kind of warehouse-like, so if you?re looking for a wonderful bridal gown shopping experience like in the movies, it?s probably not for you. It's not bad though if you already have a very good idea of what you want and by which designer, but I didn?t find them particularly helpful in recommending or suggesting dresses if you don?t. They did suggest a couple of designers that might be suitable for what I wanted (but weren't) but didn't go and pull any dresses for me like they did in other stores.

I ended up buying my gown elsewhere, but did however come back later for my bridesmaids' dresses. All of them live out of town and they do a great ?no frills? service which means you just order the dresses through them and pick them up when they arrive in store - no trying on when they arrive or in store alterations though. This was perfect for what I needed and I got a great price on the Dessy dresses I ordered. Once again there wasn?t a lot of help with selecting dresses. That's not to say the assistants were unpleasant. I found the girls behind the desk, rather than on the floor, to be knowledgeable and polite. When I ordered the bridesmaids? dresses I also ordered coordinating ties for the men and when they arrived one of the ties had a pulled thread on it. There was no problem with sending this back and getting a replacement one. All in all, good prices and fine if you are happy just to look by yourself with not a lot of help.

1
★★★☆☆

This place is big with a large selection of dresses. It?s pretty no frills though ? it feels kind of warehouse-like, so if you?re looking for a wonderful bridal gown shopping experience like in the movies, it?s probably not for you. It's not bad though if you already have a very good idea of what you want and by which designer, but I didn?t find them particularly helpful in recommending or suggesting dresses if you don?t. They did suggest a couple of designers that might be suitable for what I wanted (but weren't) but didn't go and pull any dresses for me like they did in other stores.

I ended up buying my gown elsewhere, but did however come back later for my bridesmaids' dresses. All of them live out of town and they do a great ?no frills? service which means you just order the dresses through them and pick them up when they arrive in store - no trying on when they arrive or in store alterations though. This was perfect for what I needed and I got a great price on the Dessy dresses I ordered. Once again there wasn?t a lot of help with selecting dresses. That's not to say the assistants were unpleasant. I found the girls behind the desk, rather than on the floor, to be knowledgeable and polite. When I ordered the bridesmaids? dresses I also ordered coordinating ties for the men and when they arrived one of the ties had a pulled thread on it. There was no problem with sending this back and getting a replacement one. All in all, good prices and fine if you are happy just to look by yourself with not a lot of help.

Pros: Good value and selection

Cons: Service

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Weekends are horrendous. Seriously, don't bother going. There is quanity, but definitely no quality. One of the sales people, though she was helpful for finding 2 dresses, she lied and said that the line "Saison Blanche" is not available in their store. When I informed her that they have the entire catalog in their store, she said that they can order dresses for us, but they don't have the line in the store. Low and behold, when we made our way to the few dressing rooms, there was an entire section dedicated to that line!
The staff were quite rude and didn't even hear my entire question before staying "no no no you have to sign up for the room!" we were already signed up, that's not what I was asking. Even when we asked a simple questions about what time it was, she would not answer. This is several different staff, mind you, not just one person in particular. We did not look at bridal gowns, only bridesmaid dresses. Basically there was a mob scene, too many people and not enough room for anyone. First come first serve, no catering to anything or anyone. Also, many of the dresses are outdated in their catalogs, they look like they're from the 80's!

0
★☆☆☆☆

Weekends are horrendous. Seriously, don't bother going. There is quanity, but definitely no quality. One of the sales people, though she was helpful for finding 2 dresses, she lied and said that the line "Saison Blanche" is not available in their store. When I informed her that they have the entire catalog in their store, she said that they can order dresses for us, but they don't have the line in the store. Low and behold, when we made our way to the few dressing rooms, there was an entire section dedicated to that line!
The staff were quite rude and didn't even hear my entire question before staying "no no no you have to sign up for the room!" we were already signed up, that's not what I was asking. Even when we asked a simple questions about what time it was, she would not answer. This is several different staff, mind you, not just one person in particular. We did not look at bridal gowns, only bridesmaid dresses. Basically there was a mob scene, too many people and not enough room for anyone. First come first serve, no catering to anything or anyone. Also, many of the dresses are outdated in their catalogs, they look like they're from the 80's!

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NEVER EVER GO TO RK BRIDAL!! The service was disgusting and extremely bad. When I went to my 2nd alternation appointment, I pointed out things that needed to be fixed. And on my 3rd alternation appointment, whatever I asked on my 2nd appointment was still not done. We had to point out all the stuff again and they promised that it?ll be fixed when I come to pick up my dress. Today I went to pick up my dress and ONCE AGAIN, nothing I asked was done. It was so ridiculous. When I asked the manager (the skinny one with long brown hair), she was nasty and showed no concern whatsoever. We waited an hour and a half for them to fix up the dress. I complained about their service and all said was we?re fixing it now. But the point was that they charged me $300 for alternation, but can?t even get it done right. During this entire time, she never even apologized about their mistakes or the fact that they made us wait. It was supposed to be just all ready and I picked it up. It?s extremely poor customer service, unprofessional staff. When you try on the dress, they make you feel very welcome because they want your business, but the services after that is very very bad. The entire experience was stressful and a big disappointment. I do not wish to see another bride to go through this same kind of stressful experience. You will be stressed out from all the wedding planning and the last thing you need is to have to deal with poor customer service. Shopping for the dress and getting the dress ready is supposed to be an enjoyable experience, but not with RK Bridal. Trust me, shop elsewhere with better customer service.

0
★☆☆☆☆

NEVER EVER GO TO RK BRIDAL!! The service was disgusting and extremely bad. When I went to my 2nd alternation appointment, I pointed out things that needed to be fixed. And on my 3rd alternation appointment, whatever I asked on my 2nd appointment was still not done. We had to point out all the stuff again and they promised that it?ll be fixed when I come to pick up my dress. Today I went to pick up my dress and ONCE AGAIN, nothing I asked was done. It was so ridiculous. When I asked the manager (the skinny one with long brown hair), she was nasty and showed no concern whatsoever. We waited an hour and a half for them to fix up the dress. I complained about their service and all said was we?re fixing it now. But the point was that they charged me $300 for alternation, but can?t even get it done right. During this entire time, she never even apologized about their mistakes or the fact that they made us wait. It was supposed to be just all ready and I picked it up. It?s extremely poor customer service, unprofessional staff. When you try on the dress, they make you feel very welcome because they want your business, but the services after that is very very bad. The entire experience was stressful and a big disappointment. I do not wish to see another bride to go through this same kind of stressful experience. You will be stressed out from all the wedding planning and the last thing you need is to have to deal with poor customer service. Shopping for the dress and getting the dress ready is supposed to be an enjoyable experience, but not with RK Bridal. Trust me, shop elsewhere with better customer service.

Cons: bad customer service

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Do your research and come here! They have what you want and everyone is very attentive and knowledgeable. RK Bridal was the third bridal shop I visited and should have been the first. They had the dress I dreamed about for $600 less than I was going to pay for it in White Plains, NY at another bridal shop. I could not believe it when Sue...(the best consultant ever) told me the dress was 1/2 off off $790! Although it was the sample it zipped right up and just needs to be taken in at the bottom, other than that it was perfect! I was gleaming the entire day knowing I saved $600! We are going back for my mom's dresses and the bridesmaids, now I can spend that $600 on the DJ!

2
★★★★★

Do your research and come here! They have what you want and everyone is very attentive and knowledgeable. RK Bridal was the third bridal shop I visited and should have been the first. They had the dress I dreamed about for $600 less than I was going to pay for it in White Plains, NY at another bridal shop. I could not believe it when Sue...(the best consultant ever) told me the dress was 1/2 off off $790! Although it was the sample it zipped right up and just needs to be taken in at the bottom, other than that it was perfect! I was gleaming the entire day knowing I saved $600! We are going back for my mom's dresses and the bridesmaids, now I can spend that $600 on the DJ!

Pros: The service is great and they actually care about you, not the sale.They listen to what you want and they are there for you and only you!

Cons: none!

 

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