Divine Touch Dry Cleaning

★★★☆☆

Personal Services

Personal Services
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Avoid this place at all costs-- they lost over $4,000 of my aunt's clothing and have no ability to trace receipts or inventory that was delivered or picked up the day her clothes left their shop. They gave her a song and dance about how they'd go through their video surveillance footage to figure out who picked up her clothes, which of course never happened. We have had to get a lawyer invovled. I had already switched from using them because despite being in a convenient location the manager is so rude, blase and flippant it was literally ruining part of my day to have to go in and deal with them.

All of the employees lie. The manager blatantly told us she was not the manager and the manager was not in to avoid dealing with my aunt-- we later found out she WAS the manager. Just today, we went in and the man who often works at the front said he didn't know if the manager was there-- it's a TINY store-- unfortunately for both of them he walked out at the last moment.

Avoid to protect yourself and avoid because businesses like this should not be in business. There is a VIP Cleaners on 58th between 6th and 7th that is family owned, does great tailoring and they're very nice. Use them instead.

0
★☆☆☆☆

Avoid this place at all costs-- they lost over $4,000 of my aunt's clothing and have no ability to trace receipts or inventory that was delivered or picked up the day her clothes left their shop. They gave her a song and dance about how they'd go through their video surveillance footage to figure out who picked up her clothes, which of course never happened. We have had to get a lawyer invovled. I had already switched from using them because despite being in a convenient location the manager is so rude, blase and flippant it was literally ruining part of my day to have to go in and deal with them.

All of the employees lie. The manager blatantly told us she was not the manager and the manager was not in to avoid dealing with my aunt-- we later found out she WAS the manager. Just today, we went in and the man who often works at the front said he didn't know if the manager was there-- it's a TINY store-- unfortunately for both of them he walked out at the last moment.

Avoid to protect yourself and avoid because businesses like this should not be in business. There is a VIP Cleaners on 58th between 6th and 7th that is family owned, does great tailoring and they're very nice. Use them instead.

Cons: They lose clothing (and don't care) and blatantly lie

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the best service in town.nice people very friendly and the quality of the dry cleaning is excellent..my husband was so happy about his shirts..the price that you will pay for the shirt its worth it they press it by hand and they used natural starch which it amazing..try it you wil be happy

2
★★★★★

the best service in town.nice people very friendly and the quality of the dry cleaning is excellent..my husband was so happy about his shirts..the price that you will pay for the shirt its worth it they press it by hand and they used natural starch which it amazing..try it you wil be happy

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The first thing that you know about a company is usually its customer service. Marketing is a good foot in the door, a solid product to back it up is always a must, but customer service is what encourages the customer to come in, come back, and recommend your company. My initial call to the company was answered with a "Hi" rather than a "Divine Touch Dry Cleaning, Can I help you?" as if the company is being run out of someone's basement. I inquired about pickup service, and they said we don't do pickup service for less than 5 items. Before I could ask anything else, I was hung up on. I know it may be petty, but customer service is important. Take heed who you hire to answer your phones, it may be business that you end up losing.

0
★☆☆☆☆

The first thing that you know about a company is usually its customer service. Marketing is a good foot in the door, a solid product to back it up is always a must, but customer service is what encourages the customer to come in, come back, and recommend your company. My initial call to the company was answered with a "Hi" rather than a "Divine Touch Dry Cleaning, Can I help you?" as if the company is being run out of someone's basement. I inquired about pickup service, and they said we don't do pickup service for less than 5 items. Before I could ask anything else, I was hung up on. I know it may be petty, but customer service is important. Take heed who you hire to answer your phones, it may be business that you end up losing.

Pros: Don't know

Cons: Customer Service and Phone Etiquette

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when I sending my laundry and dry cleaning.
They using natural organic soap to use for laundry and non toxic solvent for the dry cleaning.
And specially when I sending the shirts.
They using natural soap to washing and natural hanging dry and hand press with all natural starch not the caned starches for the good environment.
I love the fresh no smell clothes.
Good for all my family.
Winter time I'm doing dry cleaning all my children's sweaters and winter clothes to Divine Organic cleaners.

2
★★★★★

when I sending my laundry and dry cleaning.
They using natural organic soap to use for laundry and non toxic solvent for the dry cleaning.
And specially when I sending the shirts.
They using natural soap to washing and natural hanging dry and hand press with all natural starch not the caned starches for the good environment.
I love the fresh no smell clothes.
Good for all my family.
Winter time I'm doing dry cleaning all my children's sweaters and winter clothes to Divine Organic cleaners.

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Absolutely the worst dry cleaning experience ever, if you like attitude and no service this is your place, can't yet comment on the quality of the cleaning
Dropped off garments and requested next day service by 5:30 pm, no problem; at 7 pm the next day garments were not delivered so I called inquiring about their whereabouts, "I have 7 of your garments.. I need to call the factory..." that's all I needed to hear - it's now my problem, no delivery of the 7 ready garments, no early call letting me know there would be a delay but instead an attitude as if it were my problem
My wife was going out of town early the following morning and I chose this cleaner due to the city search review... be prepared for attitude with no service

0
★☆☆☆☆

Absolutely the worst dry cleaning experience ever, if you like attitude and no service this is your place, can't yet comment on the quality of the cleaning
Dropped off garments and requested next day service by 5:30 pm, no problem; at 7 pm the next day garments were not delivered so I called inquiring about their whereabouts, "I have 7 of your garments.. I need to call the factory..." that's all I needed to hear - it's now my problem, no delivery of the 7 ready garments, no early call letting me know there would be a delay but instead an attitude as if it were my problem
My wife was going out of town early the following morning and I chose this cleaner due to the city search review... be prepared for attitude with no service

Pros: none

Cons: no service, attitude

.

I was told it I dropped off a suit jacket, 2 pairs of paints, and a button down shirt. The total was $19.50, which was higher than the dry cleaner that I normally go to, but I was OK with it because this place was organic and was recommended. I left my clothes on a Thursday and was told they would be ready on Monday. I show up on Tuesday to find that the shirt has not been cleaned yet. The girl did not offer a reason, but did say she was sorry. I thought, "OK, it Thanksgiving week, they must be really backed up." She said that she would have then cleaned and pressed first things in the morning. The next, I get there about 1PM and find them just pressing my shirt. She says it would be 10 minutes. I comeback in 10 minutes and she goes to ring me up and tells my I owe her $19.50. I told her that she had me pre-pay when I dropped them off. She tells me, "No, you did not." I show her my receipt that has "paid" written on it. She say "OK." I check my clothes to find only one pair of pants. When I ask her where the second pair are she tells me I only dropped off one pair. I insist I dropped off two pairs. She walk to the corner of the store and grabs my second pair of paints- that were rolled up in a ball- from a shelf full of cleaning olds and ends. I asked her if they were cleaned and she said no. I grabbed my paints and left. Please keep in mind that the two pairs and jacket was made from the same material, so it wasn't like they got separated from my other pair of paints and they could not figure out who they belonged to. And why, after insisting that I only brought in one pair of pants did she know exactly where there were? Shady Business. Be warned!

1
★☆☆☆☆

I was told it I dropped off a suit jacket, 2 pairs of paints, and a button down shirt. The total was $19.50, which was higher than the dry cleaner that I normally go to, but I was OK with it because this place was organic and was recommended. I left my clothes on a Thursday and was told they would be ready on Monday. I show up on Tuesday to find that the shirt has not been cleaned yet. The girl did not offer a reason, but did say she was sorry. I thought, "OK, it Thanksgiving week, they must be really backed up." She said that she would have then cleaned and pressed first things in the morning. The next, I get there about 1PM and find them just pressing my shirt. She says it would be 10 minutes. I comeback in 10 minutes and she goes to ring me up and tells my I owe her $19.50. I told her that she had me pre-pay when I dropped them off. She tells me, "No, you did not." I show her my receipt that has "paid" written on it. She say "OK." I check my clothes to find only one pair of pants. When I ask her where the second pair are she tells me I only dropped off one pair. I insist I dropped off two pairs. She walk to the corner of the store and grabs my second pair of paints- that were rolled up in a ball- from a shelf full of cleaning olds and ends. I asked her if they were cleaned and she said no. I grabbed my paints and left. Please keep in mind that the two pairs and jacket was made from the same material, so it wasn't like they got separated from my other pair of paints and they could not figure out who they belonged to. And why, after insisting that I only brought in one pair of pants did she know exactly where there were? Shady Business. Be warned!

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This place is literally so good that I carry my dry cleaning all the way in from Brooklyn on the train to get it done here! They were able to get out a "mystery" spot on my navy wool suit that two other "regular" dry cleaners were unable to remove and my clothes have never looked or smelled better! Go! Go now!

2
★★★★★

This place is literally so good that I carry my dry cleaning all the way in from Brooklyn on the train to get it done here! They were able to get out a "mystery" spot on my navy wool suit that two other "regular" dry cleaners were unable to remove and my clothes have never looked or smelled better! Go! Go now!

Pros: Great Location, Fast & Friendly Service, Excellent Value

Cons: None

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Divine Touch has completely destroyed my once-worn silk dress. It came back shrunk and looked like it had been in a dirty laundry for a week. I complained, waited two weeks for the factory to "unshrink" and iron the dress. When I didn't like the fact that the dress is still 1.5 inch shorter and quite ironed, I was told "What is your problem? Are you after my money?" I don't recommend this place if you have to dry clean articles that you care for.

0
★☆☆☆☆

Divine Touch has completely destroyed my once-worn silk dress. It came back shrunk and looked like it had been in a dirty laundry for a week. I complained, waited two weeks for the factory to "unshrink" and iron the dress. When I didn't like the fact that the dress is still 1.5 inch shorter and quite ironed, I was told "What is your problem? Are you after my money?" I don't recommend this place if you have to dry clean articles that you care for.

Pros: Location

Cons: incompetent and unprofessional

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The staff is friendly and helpful. My dry cleaning has never looked so good. Exceptional attention to detail.

2
★★★★★

The staff is friendly and helpful. My dry cleaning has never looked so good. Exceptional attention to detail.

Pros: Detail, Staff, Speed

Cons: none

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I did my part for the environment and used organic cleaners.. Unfortunately I felt things were left spotty and overlooked. The clothes did smell good but I swear there were a few that they forgot to clean and just folded back into the pile. The sevice was prompt and friendly. Prices fair to expensive.

1
★★★☆☆

I did my part for the environment and used organic cleaners.. Unfortunately I felt things were left spotty and overlooked. The clothes did smell good but I swear there were a few that they forgot to clean and just folded back into the pile. The sevice was prompt and friendly. Prices fair to expensive.

Pros: good smell, environment friendly, promt

Cons: pricey, not sparkling clean, everlooked spots

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I read their website, and I decided to give it a try. Being organic I thought it would be a simple way to help the environment and do my part.

I must say I was impressed with my cleaning and the service that I received....
I would highly recommend for others to give them a try...

2
★★★★★

I read their website, and I decided to give it a try. Being organic I thought it would be a simple way to help the environment and do my part.

I must say I was impressed with my cleaning and the service that I received....
I would highly recommend for others to give them a try...

Pros: Good Service, Quality, Organic

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I'm satisfied with the fast and reliable service that the divine organic staffs provided,
i truely recommend the service to you.

2
★★★★★

I'm satisfied with the fast and reliable service that the divine organic staffs provided,
i truely recommend the service to you.

Pros: best service, reliable, fast

Cons: only one store

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divine organic cleaners are best with the organic dry cleaning and
best of the best in organic wash hanged dry and hand press shirts
Divine Organic Cleaners are the best in dry cleaning

2
★★★★★

divine organic cleaners are best with the organic dry cleaning and
best of the best in organic wash hanged dry and hand press shirts
Divine Organic Cleaners are the best in dry cleaning

Pros: best care, clean , best service

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Great Service and Quality.
Fast, friendly and accomodating
On top of that it's organic!!

2
★★★★★

Great Service and Quality.
Fast, friendly and accomodating
On top of that it's organic!!

Pros: Great Service, Excellent Quality, Organic

Cons: only 1 location

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Why not mention your prices on line? I will not go to your cleaner's !

0
★☆☆☆☆

Why not mention your prices on line? I will not go to your cleaner's !

 

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