Diamonds Limousine and Sedan Service and Ambassador Transportation, LLC

★★★★☆
  • 7272 W Henrietta Rd

    Rochester, NY 14543

    Map & Directions
  • 585-533-9050

About Diamonds Limousine and Sedan Service and Ambassador Transportation, LLC

Categories
  • Limousine Services
  • Passenger Transportation
Details
  • Chauffeurs
  • Airport Transportation
Hours
Special Offer
Call Today!
Emails
  • limo@eznet.net
Keywords
  • Limousine
  • Limo
  • Transportation
  • Wedding Limo
  • Prom Limo
  • Party Bus
  • Stretch Limo
  • Town Cars
  • Hummer Limo
  • Limo Coach
  • SUV Limo
  • Wine Tour Bus
  • Chauffeurs
  • Party Bus
  • Airport Pickup
  • Airport Drop Off
  • Trolley
  • Luxury Transportation
  • Casino Trip Transportation
  • Sport Game Transportation
  • Special Event Limo
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Services
  • Wedding Limo Service
  • Prom Limo Service
  • Wine Tours
  • Corporate/Professional Transportation
  • Airport Pickup/Drop-off

Transportation & Storage

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DO NOT USE! We booked a limo for a wine tour of Seneca Lake in September 2014. Bob, our driver, was both incompetent and arrogant... He continually got lost, even when we told him how to get where we were going, drove so fast and swerved

3
★★★★★

DO NOT USE! We booked a limo for a wine tour of Seneca Lake in September 2014. Bob, our driver, was both incompetent and arrogant... He continually got lost, even when we told him how to get where we were going, drove so fast and swerved

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Do Not Use This Lousy & Rude Limo Service!!!\r
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We booked a limo to drive us through wine country in mid-July 2014. The weather was beautiful and we were looking forward to a perfect, relaxing day of wine tasting. The first thing that

3
★★★★★

Do Not Use This Lousy & Rude Limo Service!!!\r
\r
We booked a limo to drive us through wine country in mid-July 2014. The weather was beautiful and we were looking forward to a perfect, relaxing day of wine tasting. The first thing that

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We want to thank you for the wonderful time we had riding \"Dolly the Trolley" \ at our daughter's wedding on Sunday.\r
\r
The driver (I believe he said his name is Robert) was very professional, courteous - and talented. He had to back

3
★★★★★

We want to thank you for the wonderful time we had riding \"Dolly the Trolley" \ at our daughter's wedding on Sunday.\r
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The driver (I believe he said his name is Robert) was very professional, courteous - and talented. He had to back

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Duane\r
Thank you for your email. Lisa contacted me and was very very helpful. She explained that she spoke to a manager and was able to arrange an affordable rate for us so we could give my daughter a special day. I can't say enough about

3
★★★★★

Duane\r
Thank you for your email. Lisa contacted me and was very very helpful. She explained that she spoke to a manager and was able to arrange an affordable rate for us so we could give my daughter a special day. I can't say enough about

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PLEASE DO NOT USE THIS LIMOUSINE SERVICE! There is so much to list so I'll select just some of the key reasons: Our driver was late; our driver got us lost despite ALL of us in the limo telling him he was going the wrong way; we missed

3
★★★★★

PLEASE DO NOT USE THIS LIMOUSINE SERVICE! There is so much to list so I'll select just some of the key reasons: Our driver was late; our driver got us lost despite ALL of us in the limo telling him he was going the wrong way; we missed

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I was part of the group on Dolly the Trolley with Michael this past weekend, and I just wanted to say that he was amazing. He is clearly great at his job, but he truly went above and beyond to make sure our group was happy and safe,

3
★★★★★

I was part of the group on Dolly the Trolley with Michael this past weekend, and I just wanted to say that he was amazing. He is clearly great at his job, but he truly went above and beyond to make sure our group was happy and safe,

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I had a terrible experience with this company. I used them for my sister's bachelorette party and they did not uphold any of their promises, such as half off drinks, free covers, and a decorated limo. The driver was over 30 minutes late. We also were not dropped off in front of the bars we were going to and had to walk through a gravel parking lot in heels at one of the bars. The limo driver also did not know where he was going; we had to help him with directions for the some of the spots and he did not know how to turn the air conditioning on, we had to look around and figure it out ourselves. When I called and complained, the owner was never there. I finally was able to talk to the owner and after numerous conversations and complaints he offered me two hours free when I book four. How is that helping me. I never received any of my money back for the limo or the covers that were supposed to be free. I would never use them again and would advise everyone else to stay away.

1
★☆☆☆☆

I had a terrible experience with this company. I used them for my sister's bachelorette party and they did not uphold any of their promises, such as half off drinks, free covers, and a decorated limo. The driver was over 30 minutes late. We also were not dropped off in front of the bars we were going to and had to walk through a gravel parking lot in heels at one of the bars. The limo driver also did not know where he was going; we had to help him with directions for the some of the spots and he did not know how to turn the air conditioning on, we had to look around and figure it out ourselves. When I called and complained, the owner was never there. I finally was able to talk to the owner and after numerous conversations and complaints he offered me two hours free when I book four. How is that helping me. I never received any of my money back for the limo or the covers that were supposed to be free. I would never use them again and would advise everyone else to stay away.

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Thank you for accommodating our needs! It's very much appreciated and I look forward to using your company again in the future for our needs in that area.

3
★★★★★

Thank you for accommodating our needs! It's very much appreciated and I look forward to using your company again in the future for our needs in that area.

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I JUST WANTED TO LET YOU KNOW HOW VERY PLEASED WE WERE WITH MIKE I HIRED YOUR LIMO TO TRANSPORT MY ELDERLY RELATIVES TO MY SON\'S WEDDING RECEPTION. MOST OF THEM HAD NEVER BEEN IN A LIMO BEFORE AND WERE THRILLED. MIKE WAS SO KIND TO

3
★★★★★

I JUST WANTED TO LET YOU KNOW HOW VERY PLEASED WE WERE WITH MIKE I HIRED YOUR LIMO TO TRANSPORT MY ELDERLY RELATIVES TO MY SON\'S WEDDING RECEPTION. MOST OF THEM HAD NEVER BEEN IN A LIMO BEFORE AND WERE THRILLED. MIKE WAS SO KIND TO

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Diamonds Limo Service has been extremely generous to my charity donating limo services to our signature events. From all accounts their services have given the patrons a wonderful experience. Not only are the limos top notch, the drivers

3
★★★★★

Diamonds Limo Service has been extremely generous to my charity donating limo services to our signature events. From all accounts their services have given the patrons a wonderful experience. Not only are the limos top notch, the drivers

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Excellent! My choice of a transportation service for my wedding went a long way in determining the right limo company. Such special occasions as your wedding requires the very best limo service. As someone who has great taste for flashy

3
★★★★★

Excellent! My choice of a transportation service for my wedding went a long way in determining the right limo company. Such special occasions as your wedding requires the very best limo service. As someone who has great taste for flashy

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Diamonds Limo has the nicest selection of limousines I have ever seen. The choice was easy for us since it was a wedding event. We went with the 'Molly Trolley' which had enough room for our Army Family and the Bride and Groom had the

3
★★★★★

Diamonds Limo has the nicest selection of limousines I have ever seen. The choice was easy for us since it was a wedding event. We went with the 'Molly Trolley' which had enough room for our Army Family and the Bride and Groom had the

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Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing worked. The price is low and that's because they're the worst in the business. Save yourself the stress and go somewhere else.

1
★☆☆☆☆

Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing worked. The price is low and that's because they're the worst in the business. Save yourself the stress and go somewhere else.

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Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing

3
★★★★★

Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing

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Diamonds limo had a great selection of limousines to choose from and made my decision easy with how well kept the vehicles are. I have a great time and the staff was very friendly. I had used them for a wine tour which was through Diamonds

3
★★★★★

Diamonds limo had a great selection of limousines to choose from and made my decision easy with how well kept the vehicles are. I have a great time and the staff was very friendly. I had used them for a wine tour which was through Diamonds

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HORRIBLE service, I would absolutely not recommend this business.

3
★★★★★

HORRIBLE service, I would absolutely not recommend this business.

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Please read all reviews of this company - many are very negative because this company continues to be the worst company I have ever dealt with - I can't believe they are still in business - please do not let them ruin a special day for you, as they did for us!!!!!!!!

1
★☆☆☆☆

Please read all reviews of this company - many are very negative because this company continues to be the worst company I have ever dealt with - I can't believe they are still in business - please do not let them ruin a special day for you, as they did for us!!!!!!!!

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This is an astonishing service. We had no problems at all and even found them very helpful. I would recommend booking them in advanced as they seem to be the main company in the Rochester area for limousines. The booking was easy and their

3
★★★★★

This is an astonishing service. We had no problems at all and even found them very helpful. I would recommend booking them in advanced as they seem to be the main company in the Rochester area for limousines. The booking was easy and their

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All the ladies in my family went on a little vacation to a winery and were in need of a limo service. We first had called a couple other limo services but were rude and way over priced. Finally we found Diamonds limousine and immediately

3
★★★★★

All the ladies in my family went on a little vacation to a winery and were in need of a limo service. We first had called a couple other limo services but were rude and way over priced. Finally we found Diamonds limousine and immediately

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I love this company and you will too. I used them just last month for a wine tour and I was lucky to pick such a great limousine service. They had a great package deal and delivered just as they said they would. Their service was great

3
★★★★★

I love this company and you will too. I used them just last month for a wine tour and I was lucky to pick such a great limousine service. They had a great package deal and delivered just as they said they would. Their service was great

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Every mature high school and college-going college student dreams about probably to a prom evening from day time one. The boys keep looking for a ideal girl for that special evening and girls keep thinking how you can be much more fashionable as well as stylish to ensure that every young man will choose taking these phones the great prom evening. Hey men, wake upward! A ideal prom night isn't just planned within dreams. There are lots of things to think about before preparing prom evening extravaganza and using a memorable night for all your returning many years.

5
★★★★★

Every mature high school and college-going college student dreams about probably to a prom evening from day time one. The boys keep looking for a ideal girl for that special evening and girls keep thinking how you can be much more fashionable as well as stylish to ensure that every young man will choose taking these phones the great prom evening. Hey men, wake upward! A ideal prom night isn't just planned within dreams. There are lots of things to think about before preparing prom evening extravaganza and using a memorable night for all your returning many years.

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Just last week, I did my wedding in Rochester, NY. I have been dreaming of using a Limousine service for my wedding ceremony even before the day. I was so happy when the day finally came and my wedding ride (Excalibur) which I had booked

3
★★★★★

Just last week, I did my wedding in Rochester, NY. I have been dreaming of using a Limousine service for my wedding ceremony even before the day. I was so happy when the day finally came and my wedding ride (Excalibur) which I had booked

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I just wanted to write & let you know that we were so pleased with the service that we received from Mike S, the limo driver of Molly, last Saturday at my daughter Elizabeth??s wedding. Mike was very friendly, engaging & accommodating with the Bridal party as he drove them around the park for pictures. Afterwards, we received many compliments from the guests about him so he must have been very engaging with them as well when he shuttled them back & forth from the Cobblestone House & parking lot. The old fashioned & open air trolley was a hit with the guests too on that beautiful day in the park.

We are so appreciative for Mike??s & Diamond Limousine??s service that day. It helped to make my daughter??s wedding fun & enjoyable for the guests

5
★★★★★

I just wanted to write & let you know that we were so pleased with the service that we received from Mike S, the limo driver of Molly, last Saturday at my daughter Elizabeth??s wedding. Mike was very friendly, engaging & accommodating with the Bridal party as he drove them around the park for pictures. Afterwards, we received many compliments from the guests about him so he must have been very engaging with them as well when he shuttled them back & forth from the Cobblestone House & parking lot. The old fashioned & open air trolley was a hit with the guests too on that beautiful day in the park.

We are so appreciative for Mike??s & Diamond Limousine??s service that day. It helped to make my daughter??s wedding fun & enjoyable for the guests

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A few weeks ago me and a few girlfriends used this limo service and we really, just absolutely enjoyed it. The limo driver was very professional and it was such a fun day. We had planned to go on a wine tour, it had been planned for a while so we were all really excited about it. I had never been on a wine tour before and was a little nervous, but it ended up being wonderful. The limo service we used was perfect, because the limo driver knew exactly where we needed to go and what times and everything. We didn't have to worry about anything.

I would definitely share my experience with friends and family. In the future if I have anything that I am planning whether it is another wine tour, or a wedding or anything I will definitely consider using this limo service without question. It was a great experience.

5
★★★★★

A few weeks ago me and a few girlfriends used this limo service and we really, just absolutely enjoyed it. The limo driver was very professional and it was such a fun day. We had planned to go on a wine tour, it had been planned for a while so we were all really excited about it. I had never been on a wine tour before and was a little nervous, but it ended up being wonderful. The limo service we used was perfect, because the limo driver knew exactly where we needed to go and what times and everything. We didn't have to worry about anything.

I would definitely share my experience with friends and family. In the future if I have anything that I am planning whether it is another wine tour, or a wedding or anything I will definitely consider using this limo service without question. It was a great experience.

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Step 1\r
Use the internet, select your own services for example you would like an extremely luxury limousine for the prom night and begin searching. You're going to get to see numerous companies supplying prom limo providers. Decide the

3
★★★★★

Step 1\r
Use the internet, select your own services for example you would like an extremely luxury limousine for the prom night and begin searching. You're going to get to see numerous companies supplying prom limo providers. Decide the

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limo was nice. but drive was very unprofessional and pushy. Tried to resolve issue with office but was treated very poorly . Would NOT recomend there services.

3
★★★★★

limo was nice. but drive was very unprofessional and pushy. Tried to resolve issue with office but was treated very poorly . Would NOT recomend there services.

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Just want to say I have been dealing with Diamonds, their owners and chauffeurs for years. My advice to everyone is to meet the folks at Diamonds, see there excellent fleet of vehicles in person for yourself to make a judgement call ( you

3
★★★★★

Just want to say I have been dealing with Diamonds, their owners and chauffeurs for years. My advice to everyone is to meet the folks at Diamonds, see there excellent fleet of vehicles in person for yourself to make a judgement call ( you

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A few of these new comments and reviews are frauds like the one below review4U that was from last year and being run again this year as if it was new. If a company needs to do that, that says it all. Beware of this company, very shady dealings and vehicles that are not properly cared for. They still cancel weddings at the last minute nobody shows up for you. Children using vehicle for there prom driven around with no headlights. Just beware and take your money elsewhere.

0
★☆☆☆☆

A few of these new comments and reviews are frauds like the one below review4U that was from last year and being run again this year as if it was new. If a company needs to do that, that says it all. Beware of this company, very shady dealings and vehicles that are not properly cared for. They still cancel weddings at the last minute nobody shows up for you. Children using vehicle for there prom driven around with no headlights. Just beware and take your money elsewhere.

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I booked a limo a few month in advance and it played out nice. I received a phone call to confirm I was still on the calendar. They worked with me on the right limo for the occasion and the amount of people that would fit in for are extra large party. We have already booked one for our next event in a few months. I have used several companies in Rochester, NY and I was pleased the most with Diamonds.

5
★★★★★

I booked a limo a few month in advance and it played out nice. I received a phone call to confirm I was still on the calendar. They worked with me on the right limo for the occasion and the amount of people that would fit in for are extra large party. We have already booked one for our next event in a few months. I have used several companies in Rochester, NY and I was pleased the most with Diamonds.

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Hello, your employees are great. I called about 10 times because I couldn't get everything together and because I was booking a limo only 2 days before my prom. They answered all my questions and were never rude. Could you please thank the driver for me because we arrived at prom right on time and they ushered us inside so quickly that I didn't get a chance to say thanks. Your company is great and we'll definitely be using it again when my sisters are seniors. Thanks for everything!

5
★★★★★

Hello, your employees are great. I called about 10 times because I couldn't get everything together and because I was booking a limo only 2 days before my prom. They answered all my questions and were never rude. Could you please thank the driver for me because we arrived at prom right on time and they ushered us inside so quickly that I didn't get a chance to say thanks. Your company is great and we'll definitely be using it again when my sisters are seniors. Thanks for everything!

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This past weekend we rented your limo 18 passenger bus for a dual 30th birthday celebration. We ventured into Lockport area for a 6 hour wine tour. Jim McKay was our driver and was fantastic and very accommodating! He called us the day before to confirm our overall plans. . .prompt pick-up. . . and never made us feel rushed. The bus was decorated for our birthday's, along with complimentary champagne, filled ice cooler and glasses. We would definitely recommend for future events and, of course, would have to request Jim. :) Thanks for making our big day memorable.

5
★★★★★

This past weekend we rented your limo 18 passenger bus for a dual 30th birthday celebration. We ventured into Lockport area for a 6 hour wine tour. Jim McKay was our driver and was fantastic and very accommodating! He called us the day before to confirm our overall plans. . .prompt pick-up. . . and never made us feel rushed. The bus was decorated for our birthday's, along with complimentary champagne, filled ice cooler and glasses. We would definitely recommend for future events and, of course, would have to request Jim. :) Thanks for making our big day memorable.

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I want to thank diamonds limousine for the great service they gave me. i had a great time and they were really patient and understanding. we were running late and they made us feel welcome. best experience by far! i will never use anyone else! Thanks Diamonds limousine!

2
★★★★★

I want to thank diamonds limousine for the great service they gave me. i had a great time and they were really patient and understanding. we were running late and they made us feel welcome. best experience by far! i will never use anyone else! Thanks Diamonds limousine!

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Just wanted to say THANK YOU.... Kathy, our driver was awesome and we had the best celebration ever!! All the kids were very surprised and all the parents were loving this idea. I posted something on my Every Woman Needs a Wife facebook page, so hopefully you will get a few more of these party's!!\n \nI didn't see you on facebook? I would love to set up a page for you ~ you can run facebook only promotions or last minute booking ""deals"" if you have inventory on hand. Give it some thought and let me know. NO PRESSURE, I just think it a great and free way to get the word out about your business and I would be happy to help.\n \nThank you again, we will be calling in a year and a half when our other son turns 10!!

2
★★★★★

Just wanted to say THANK YOU.... Kathy, our driver was awesome and we had the best celebration ever!! All the kids were very surprised and all the parents were loving this idea. I posted something on my Every Woman Needs a Wife facebook page, so hopefully you will get a few more of these party's!!\n \nI didn't see you on facebook? I would love to set up a page for you ~ you can run facebook only promotions or last minute booking ""deals"" if you have inventory on hand. Give it some thought and let me know. NO PRESSURE, I just think it a great and free way to get the word out about your business and I would be happy to help.\n \nThank you again, we will be calling in a year and a half when our other son turns 10!!

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I was pleased with the service and price but amazed by the limo and driver. I know amazed with the driver but I was he was just so proper and willing to work with the change of schedule we had with our group. Thank you guys again for working with us. Keep up the great performance.

2
★★★★★

I was pleased with the service and price but amazed by the limo and driver. I know amazed with the driver but I was he was just so proper and willing to work with the change of schedule we had with our group. Thank you guys again for working with us. Keep up the great performance.

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Dear\nDuane,\n\nI just wanted to take a moment to tell you what a fantastic time\nwe had this past weekend with Mike as our driver. He was great fun, very prompt,\nand knew the important 'secrets' of the Seneca Lake wineries. As a Customer\nSupport team, we are very sensitive to great service and Mike delivered!\n\n\nMany thanks to Debbie as well. She was very helpful and easy to reach\nand even called after hours to ensure Mike made it to our meeting point on time.\n\n\nWe had an excellent experience and look forward to next\nyear!\n\nThank you, Liz

2
★★★★☆

Dear\nDuane,\n\nI just wanted to take a moment to tell you what a fantastic time\nwe had this past weekend with Mike as our driver. He was great fun, very prompt,\nand knew the important 'secrets' of the Seneca Lake wineries. As a Customer\nSupport team, we are very sensitive to great service and Mike delivered!\n\n\nMany thanks to Debbie as well. She was very helpful and easy to reach\nand even called after hours to ensure Mike made it to our meeting point on time.\n\n\nWe had an excellent experience and look forward to next\nyear!\n\nThank you, Liz

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Many different names to hide very poor service! Budget Limo, A Trolley Svc, Corporate World Limo and more! All these companies are the same! Vehicles were dirty and smelled, window and radio didn't work, car scraped ground. No compensation just lots of excuses and wasted money! STAY AWAY !!!!!!!!!!

0
★☆☆☆☆

Many different names to hide very poor service! Budget Limo, A Trolley Svc, Corporate World Limo and more! All these companies are the same! Vehicles were dirty and smelled, window and radio didn't work, car scraped ground. No compensation just lots of excuses and wasted money! STAY AWAY !!!!!!!!!!

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They ruined our day then ruined our trip. The cars were both late, both dirty, One smelled of fuel, one scraped the ground. This company hides behind many names... Budget Limo, A Trolley Svc, Corporate World Limo etc... all the same company! DO NOT USE !!!!!!! READ ALL ONLINE REVIEWS everywhere you can!

0
★☆☆☆☆

They ruined our day then ruined our trip. The cars were both late, both dirty, One smelled of fuel, one scraped the ground. This company hides behind many names... Budget Limo, A Trolley Svc, Corporate World Limo etc... all the same company! DO NOT USE !!!!!!! READ ALL ONLINE REVIEWS everywhere you can!

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*******************Please notice that ALL of the positive reviews were written on the same day, obviously by the same person, and obviously by a person that works for diamonds limousine.********************\n

0
★☆☆☆☆

*******************Please notice that ALL of the positive reviews were written on the same day, obviously by the same person, and obviously by a person that works for diamonds limousine.********************\n

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My friends and I booked a limo through Diamonds 1.5-2 months before hand, and TWO days before our wine tour, they called and said our limo was no longer available. They wouldn't give us a reason and just said they were sorry. We were left without a limo for a weekend we had planned with 14 people way ahead of time. We ended up finding another service (after calling 13 different places). I'd rather pay a little more than go through all of that again. The worst part..is that a couple places I called after Diamonds canceled said I was the 2nd or 3rd person that had called with the same problem with Diamonds. GO ELSEWHERE!

0
★☆☆☆☆

My friends and I booked a limo through Diamonds 1.5-2 months before hand, and TWO days before our wine tour, they called and said our limo was no longer available. They wouldn't give us a reason and just said they were sorry. We were left without a limo for a weekend we had planned with 14 people way ahead of time. We ended up finding another service (after calling 13 different places). I'd rather pay a little more than go through all of that again. The worst part..is that a couple places I called after Diamonds canceled said I was the 2nd or 3rd person that had called with the same problem with Diamonds. GO ELSEWHERE!

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I can't even really provide this company a rating of one star. I booked Dolly the Trolly over a year in advance for my wedding - I did not want a regular limo that I would have to be crouched down in with my wedding dress and like the idea of the comfort of the trolly. In addition, I have a very large wedding party and the trolly seemed the perfect solution (I had originally looked at the coach bus limos, but the trolly seemed to be an incredible novelty that was different from what most had). I called 2 wks before the wedding to confirm everything, and the wedding details were noted and I was told everything was great and ready to go. One week before the wedding, I received a call saying that the trolly was not going to be available now for the wedding, but they did have two matching limos that seated 12 each for me. When I commented that this was unacceptable, because I needed a vehicle that could seat 20 and I had reserved the trolly for a reason, I was told that was all they could do. I explained that they needed to then find a solution and get me something comparible to the trolly and they couldn't find something else, and I had to use the 2 limos, I would expect a huge price deduction. They refused. I ended calling other companies on my own and found one that could help us who will be able to meet our needs, but I'm still waiting for my $250 deposit to be refunded to me from Diamonds. Save the headache and the money - go elsewhere.

0
★☆☆☆☆

I can't even really provide this company a rating of one star. I booked Dolly the Trolly over a year in advance for my wedding - I did not want a regular limo that I would have to be crouched down in with my wedding dress and like the idea of the comfort of the trolly. In addition, I have a very large wedding party and the trolly seemed the perfect solution (I had originally looked at the coach bus limos, but the trolly seemed to be an incredible novelty that was different from what most had). I called 2 wks before the wedding to confirm everything, and the wedding details were noted and I was told everything was great and ready to go. One week before the wedding, I received a call saying that the trolly was not going to be available now for the wedding, but they did have two matching limos that seated 12 each for me. When I commented that this was unacceptable, because I needed a vehicle that could seat 20 and I had reserved the trolly for a reason, I was told that was all they could do. I explained that they needed to then find a solution and get me something comparible to the trolly and they couldn't find something else, and I had to use the 2 limos, I would expect a huge price deduction. They refused. I ended calling other companies on my own and found one that could help us who will be able to meet our needs, but I'm still waiting for my $250 deposit to be refunded to me from Diamonds. Save the headache and the money - go elsewhere.

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I booked a wine tour a few months ago, first of all I called on a monday to get a quote, got the person's name who gave me the quote, called back later in the week and the quote went up $70? It was a different person who gave me the quote but they wouldn't stand by the first quote even though I had the person's name. It was still cheaper than S&S so I went with it.\n\nDay of the wine tour the driver shows up nice and early, the driver was nice and friendly and knew where he was going but the limo bus was a piece of JUNK! The inside was dirty, we had a window rattling the entire time down i90, finally we wedged a few things in it so it would stop. The AC on full didn't do much mostly because the driver had his window open. The automatic door wouldn't open all the way, we had to push it each time to get out. \n\nIf I did it again I would pay the extra $$ and go with S&S

1
★★☆☆☆

I booked a wine tour a few months ago, first of all I called on a monday to get a quote, got the person's name who gave me the quote, called back later in the week and the quote went up $70? It was a different person who gave me the quote but they wouldn't stand by the first quote even though I had the person's name. It was still cheaper than S&S so I went with it.\n\nDay of the wine tour the driver shows up nice and early, the driver was nice and friendly and knew where he was going but the limo bus was a piece of JUNK! The inside was dirty, we had a window rattling the entire time down i90, finally we wedged a few things in it so it would stop. The AC on full didn't do much mostly because the driver had his window open. The automatic door wouldn't open all the way, we had to push it each time to get out. \n\nIf I did it again I would pay the extra $$ and go with S&S

.

DO NOT USE !! $450.00 WASTED !! I rented the Opal 10 pass for 7 people for an advertised wine tour. The driver didn't know where to go, we always had to wait to get in, the radio din't work, the back windows worked intermittantly, the windows inside were dirty with finger drawings, the mirrors were dirty and smudged, the champagne bucket had dirty water and garbage in it, the ice we used for our water and wine had 2 empty Corona beer bottles with lime under the ice, the brakes grinded so bad down hill that the car shook, the bottom of the limo constantly scraped the ground, later on we could smell gasoline in the back and 2 of 7 later got sick from it. After 9 calls and 5 hours of a 6 hour rental, they offered us $66.00 back if we ended our tour an hour early, they charged us $75.00 per hour for the trip. TOTAL RIP OFF !!!

0
★☆☆☆☆

DO NOT USE !! $450.00 WASTED !! I rented the Opal 10 pass for 7 people for an advertised wine tour. The driver didn't know where to go, we always had to wait to get in, the radio din't work, the back windows worked intermittantly, the windows inside were dirty with finger drawings, the mirrors were dirty and smudged, the champagne bucket had dirty water and garbage in it, the ice we used for our water and wine had 2 empty Corona beer bottles with lime under the ice, the brakes grinded so bad down hill that the car shook, the bottom of the limo constantly scraped the ground, later on we could smell gasoline in the back and 2 of 7 later got sick from it. After 9 calls and 5 hours of a 6 hour rental, they offered us $66.00 back if we ended our tour an hour early, they charged us $75.00 per hour for the trip. TOTAL RIP OFF !!!

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DO NOT USE !! $450.00 WASTED !! I rented the Opal 10 pass for 7 people for an advertised wine tour. The driver didn't know where to go, we always had to wait to get in, the radio din't work, the back windows worked intermittantly, the windows inside were dirty with finger drawings, the mirrors were dirty and smudged, the champagne bucket had dirty water and garbage in it, the ice we used for our water and wine had 2 empty Corona beer bottles with lime under the ice, the brakes grinded so bad down hill that the car shook, the bottom of the limo constantly scraped the ground, later on we could smell gasoline in the back and 2 of 7 later got sick from it. After 9 calls and 5 hours of a 6 hour rental, they offered us $66.00 back if we ended our tour an hour early, they charged us $75.00 per hour for the trip. TOTAL RIP OFF !!!

1
★☆☆☆☆

DO NOT USE !! $450.00 WASTED !! I rented the Opal 10 pass for 7 people for an advertised wine tour. The driver didn't know where to go, we always had to wait to get in, the radio din't work, the back windows worked intermittantly, the windows inside were dirty with finger drawings, the mirrors were dirty and smudged, the champagne bucket had dirty water and garbage in it, the ice we used for our water and wine had 2 empty Corona beer bottles with lime under the ice, the brakes grinded so bad down hill that the car shook, the bottom of the limo constantly scraped the ground, later on we could smell gasoline in the back and 2 of 7 later got sick from it. After 9 calls and 5 hours of a 6 hour rental, they offered us $66.00 back if we ended our tour an hour early, they charged us $75.00 per hour for the trip. TOTAL RIP OFF !!!

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We booked them, paid in full (cash) almost a year before our event... We called months prior to our date in hopes to view the vehicle and kept getting pushed aside with ""call back on Wednesday"", ""Call back next month"", ""it's our anniversary weekend"", ""we are out of town...."" The WEEK of our wedding we decided to drop by and to our surprise they told us that our ride is not ""in yet"" and it's not their fault, you can have your money back if you want."" The owner acted as if we were idiots to have expected a phone call or something at least two weeks prior. This gave us no time to find someone else, and we were not so eager to walk out since we had a signed contract. Our situation was that we had a groomsman who was in a wheelchair and we wanted to accommodate him the best we could... We booked a ""trolley"" with a wheelchair lift that didn't exist at the time we originally called... We were told it would fit 30-35 passengers (we had a total of 28) and that it was getting ""renovated interior"" and to stop by in a month to check it out (our event was 8 month later.) Other than the drama and unprofessionalism of that entire fiasco they wanted to charge us MORE to give us two separate vehicles in order to fit all of our guests after THEY dropped the ball! That... didn't work well for us either after two hours of negotiating they finally came forward and said they had a coach (bus) available and we were all set. Really?!!?!! The day of the event was a NIGHTMARE... the bus not only had no air condition in the middle of summer; it broke down (leaking fuel) all over the grounds of the church and was unable to bring us to our next destination. We waited for two more limos to arrive and ultimately needed to be split up... guess what... NEITHER OF THEM HAD AIR CONDITION EITHER!!!!!!!!!!!!!!!!!!!!!! They had to open all of the windows and the wind destroyed all of the girls' hair in an instant. The response we received from management was that ""no limo companies in Rochester have air right now AND that we should be praising them that they were able to accommodate us in a moments notice. HELLO!!!! We booked you a year ago and you still did not accommodate us!!! They only thing we regret PERIOD was booking Diamonds. When you book a limo, you assume and expect it to be a more luxurious means of transportation than what you already have and, unfortunately, Diamonds doesn't deliver. Maybe if you are planning a booze-fest out on the town and plan to be ""loaded"" before the limo comes to get you, you may have lower expectations.

0
★☆☆☆☆

We booked them, paid in full (cash) almost a year before our event... We called months prior to our date in hopes to view the vehicle and kept getting pushed aside with ""call back on Wednesday"", ""Call back next month"", ""it's our anniversary weekend"", ""we are out of town...."" The WEEK of our wedding we decided to drop by and to our surprise they told us that our ride is not ""in yet"" and it's not their fault, you can have your money back if you want."" The owner acted as if we were idiots to have expected a phone call or something at least two weeks prior. This gave us no time to find someone else, and we were not so eager to walk out since we had a signed contract. Our situation was that we had a groomsman who was in a wheelchair and we wanted to accommodate him the best we could... We booked a ""trolley"" with a wheelchair lift that didn't exist at the time we originally called... We were told it would fit 30-35 passengers (we had a total of 28) and that it was getting ""renovated interior"" and to stop by in a month to check it out (our event was 8 month later.) Other than the drama and unprofessionalism of that entire fiasco they wanted to charge us MORE to give us two separate vehicles in order to fit all of our guests after THEY dropped the ball! That... didn't work well for us either after two hours of negotiating they finally came forward and said they had a coach (bus) available and we were all set. Really?!!?!! The day of the event was a NIGHTMARE... the bus not only had no air condition in the middle of summer; it broke down (leaking fuel) all over the grounds of the church and was unable to bring us to our next destination. We waited for two more limos to arrive and ultimately needed to be split up... guess what... NEITHER OF THEM HAD AIR CONDITION EITHER!!!!!!!!!!!!!!!!!!!!!! They had to open all of the windows and the wind destroyed all of the girls' hair in an instant. The response we received from management was that ""no limo companies in Rochester have air right now AND that we should be praising them that they were able to accommodate us in a moments notice. HELLO!!!! We booked you a year ago and you still did not accommodate us!!! They only thing we regret PERIOD was booking Diamonds. When you book a limo, you assume and expect it to be a more luxurious means of transportation than what you already have and, unfortunately, Diamonds doesn't deliver. Maybe if you are planning a booze-fest out on the town and plan to be ""loaded"" before the limo comes to get you, you may have lower expectations.

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I would have given them a zero rating but I couidn't rate them that low. Take a lesson from me and don't even bother to call Diamonds Limousine. I've just read the other reviews and I can sysmpathize with them. They completely let me down on Saturday, September 4th when they were suppose to take me and 9 friends to Fox Run Vineyards for a private birthday party. I called to confirm the reservation two weeks prior to the event and was told that everything was all set. They did not show up even after I re-confirmed on the morning of the event. I was embarrased and disappointed and had it not been for S&S Limousine who stepped in at the very last minute and brought a beautfiul Hummer H2 ..we would have had to drive ourselves. Whatever you do, trust the negative reviews here..these are not customers with sour grapes. You cannot depend on Diamonds but there are other limo services in Rochester with stellar reputations. Be forewarned!

0
★☆☆☆☆

I would have given them a zero rating but I couidn't rate them that low. Take a lesson from me and don't even bother to call Diamonds Limousine. I've just read the other reviews and I can sysmpathize with them. They completely let me down on Saturday, September 4th when they were suppose to take me and 9 friends to Fox Run Vineyards for a private birthday party. I called to confirm the reservation two weeks prior to the event and was told that everything was all set. They did not show up even after I re-confirmed on the morning of the event. I was embarrased and disappointed and had it not been for S&S Limousine who stepped in at the very last minute and brought a beautfiul Hummer H2 ..we would have had to drive ourselves. Whatever you do, trust the negative reviews here..these are not customers with sour grapes. You cannot depend on Diamonds but there are other limo services in Rochester with stellar reputations. Be forewarned!

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I am still waiting for the owner to contact me after calling and emailing for nearly 6 weeks. All I get is: family illness, he's out of town, out of the country, he will call in an hour , he will call tomorrow - nothing but excuses. ONCE THEY HAVE YOUR $, YOU NO LONGER EXIST. \n+++++ Why am I calling??\nMy son was married in Rochester on July 17th, 2010 - they contracted with Diamonds months in advance. THE LIMO BROKE DOWN on the way to pick up the bride and bridal party. The bride was in tears walking down the aisle.The driver did not really care that he was in the wrong limo that smelled (with a broken window and ripped seat). The wedding started about a half hour late after everyone had waited in a 100 degree church. \nWe hired a soloist and 4 piece quartet for $475 per hour - of course they wanted to be paid for the additional half hour. Diamonds keeps ""blowing me off""and trying to get out of paying the extra $ for the quartet. I am not going away - I WILL MAKE THE 12th COMPLAINT FILED WITH THE BETTER BUSINESS BUREAU AGAINST DIAMONDS. Please think twice before you hire them - I have never dealt with a worse company.

0
★☆☆☆☆

I am still waiting for the owner to contact me after calling and emailing for nearly 6 weeks. All I get is: family illness, he's out of town, out of the country, he will call in an hour , he will call tomorrow - nothing but excuses. ONCE THEY HAVE YOUR $, YOU NO LONGER EXIST. \n+++++ Why am I calling??\nMy son was married in Rochester on July 17th, 2010 - they contracted with Diamonds months in advance. THE LIMO BROKE DOWN on the way to pick up the bride and bridal party. The bride was in tears walking down the aisle.The driver did not really care that he was in the wrong limo that smelled (with a broken window and ripped seat). The wedding started about a half hour late after everyone had waited in a 100 degree church. \nWe hired a soloist and 4 piece quartet for $475 per hour - of course they wanted to be paid for the additional half hour. Diamonds keeps ""blowing me off""and trying to get out of paying the extra $ for the quartet. I am not going away - I WILL MAKE THE 12th COMPLAINT FILED WITH THE BETTER BUSINESS BUREAU AGAINST DIAMONDS. Please think twice before you hire them - I have never dealt with a worse company.

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I booked a limo with diamonds back in dec of 09 for my july, 24 2010 wedding. I have used them in the past and had so problems but it has been a few years so I thought I would give them another try...NEVER AGAIN!!! The limo showed up about 15min early and when we went to get in the limo it would not start. It needed to be jumped, but the limo driver didnt have any jumper cables, so we had to go to 4 different houses to find some. By this time we are a hour late to my wedding ceremony and still had 1/2 hour drive. So the limo starts but now there is no air conditioning. So we have to get in because we are so late and its 90 degrees out and I have people waiting at a lake to see me get married...On the way I call to see if we can get a new limo or a mechanic to come look at it because there is going to be 12 people in this limo soon and its to HOT. I was told NO theres nothing they can do for us. They have no extra cars. They told me that we shouldnt have gotten into the limo if we had a problem...WHAT how were we going to get to my wedding ceremony (that now Im a 1 1/2 hours late too) by walking???? Then they tried to blam it on the driver are you kidding me...its not his name on the window its yours. They said they would send us 6 taxi's I told them NO I dont want to ride around in a taxi on my wedding day thats not what I paid for. Well in the end my ceremony only had 7 people out of 50 left when we got there, the judge skipped half of the cermony because he had to go, we had to pay the photographer more to stay so we can get the pictures we wanted oh and the limo broke down again so we had to change the place of the pictures because we never would have made it to the original place. I just hope that our pictures dont look bad, we were all sweaty, hair falling out because of the heat, flowers wilting, all the groomsmen dripping in sweat. I had to call back on wednesday because the owner was out of town and he did nothing to help. He offered us $50 back of a 2 hour ride or we could go after the drivers tip!! I had to pay my photograher $300 for the lost time that his company caused, and the driver did his job. I would never take a ride with Diamonds because I would never make ontime. I only gave them a rating of a 1 because they wouldnt let me give a 0

0
★☆☆☆☆

I booked a limo with diamonds back in dec of 09 for my july, 24 2010 wedding. I have used them in the past and had so problems but it has been a few years so I thought I would give them another try...NEVER AGAIN!!! The limo showed up about 15min early and when we went to get in the limo it would not start. It needed to be jumped, but the limo driver didnt have any jumper cables, so we had to go to 4 different houses to find some. By this time we are a hour late to my wedding ceremony and still had 1/2 hour drive. So the limo starts but now there is no air conditioning. So we have to get in because we are so late and its 90 degrees out and I have people waiting at a lake to see me get married...On the way I call to see if we can get a new limo or a mechanic to come look at it because there is going to be 12 people in this limo soon and its to HOT. I was told NO theres nothing they can do for us. They have no extra cars. They told me that we shouldnt have gotten into the limo if we had a problem...WHAT how were we going to get to my wedding ceremony (that now Im a 1 1/2 hours late too) by walking???? Then they tried to blam it on the driver are you kidding me...its not his name on the window its yours. They said they would send us 6 taxi's I told them NO I dont want to ride around in a taxi on my wedding day thats not what I paid for. Well in the end my ceremony only had 7 people out of 50 left when we got there, the judge skipped half of the cermony because he had to go, we had to pay the photographer more to stay so we can get the pictures we wanted oh and the limo broke down again so we had to change the place of the pictures because we never would have made it to the original place. I just hope that our pictures dont look bad, we were all sweaty, hair falling out because of the heat, flowers wilting, all the groomsmen dripping in sweat. I had to call back on wednesday because the owner was out of town and he did nothing to help. He offered us $50 back of a 2 hour ride or we could go after the drivers tip!! I had to pay my photograher $300 for the lost time that his company caused, and the driver did his job. I would never take a ride with Diamonds because I would never make ontime. I only gave them a rating of a 1 because they wouldnt let me give a 0

Pros: Nothing

Cons: Everything

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A few weeks ago i hired a limousine for myself and 8 of my friends to take a wine trail through the wine country that Rochester is surrounded by. Its difficult to even describe what a fantastic experience we had with this company. I am a wedding planner and I have used Diamonds numerous times (always without a problem) but this was my first time using them for a personal reason. I am so happy that I did. The limo was spotless and our driver really made the experience incredible. He was one of the sweetest people, let alone limo driver, that I have ever met. He was always one step ahead of us, willing to change the route when needed, and looked out for us all when the weather conditions got bad. I cant say enough good things about what a sweet man he was. I will continue to use Diamonds Limo Service for many years to come, both professionally and personally.

2
★★★★★

A few weeks ago i hired a limousine for myself and 8 of my friends to take a wine trail through the wine country that Rochester is surrounded by. Its difficult to even describe what a fantastic experience we had with this company. I am a wedding planner and I have used Diamonds numerous times (always without a problem) but this was my first time using them for a personal reason. I am so happy that I did. The limo was spotless and our driver really made the experience incredible. He was one of the sweetest people, let alone limo driver, that I have ever met. He was always one step ahead of us, willing to change the route when needed, and looked out for us all when the weather conditions got bad. I cant say enough good things about what a sweet man he was. I will continue to use Diamonds Limo Service for many years to come, both professionally and personally.

Pros: Whole Experience

Cons: Nothing at all

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on time, luxury style and professional driver.\nit was my first time in a limo and we had a wonderful\nlimo, with decorations and champagne and redcarpet.\n

2
★★★★☆

on time, luxury style and professional driver.\nit was my first time in a limo and we had a wonderful\nlimo, with decorations and champagne and redcarpet.\n

.

The service was exactly as I had expected. We booked an airport pickup and days shopping. The price was not the cheapest but I was offered an upgrade which sealed the deal. The driver was friendly and helpful. The cars were in excellent condition albeit some the drinking glasses were dirty but overall the standard was very good. Overall I would strongly recommend Alpine Limousine as a trustworthy limo company

2
★★★★☆

The service was exactly as I had expected. We booked an airport pickup and days shopping. The price was not the cheapest but I was offered an upgrade which sealed the deal. The driver was friendly and helpful. The cars were in excellent condition albeit some the drinking glasses were dirty but overall the standard was very good. Overall I would strongly recommend Alpine Limousine as a trustworthy limo company

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