Incompetent and overpriced. Ordered wrong-sized tiles. All they were willing to do by way of apology was charge me for the incorrect (and useless) tiles. Their markup appears to be 4x the MSRP.1
Quarry tile has a glitzy selection and lots to choose from, but they seem to be interested in large orders.
My order was quite small, and I seemed to get a bit of condescending attitude from them.
The prices are also high.