New York Bride

★★★☆☆

About New York Bride

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315 E Genesee St Fayetteville, NY

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827 N Salina St Syracuse, IN

3.2188 32
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AMAZING experience! I purchased both my wedding gown and bridesmaid dresses here. All but one of bridesmaids are from out of town - NY Bride made the ordering process so easy and answered all of our questions. They have a fantastic

3
★★★★★

AMAZING experience! I purchased both my wedding gown and bridesmaid dresses here. All but one of bridesmaids are from out of town - NY Bride made the ordering process so easy and answered all of our questions. They have a fantastic

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Absolutely HORRIBLE experience. This place does not care about anything except selling you a dress that is WAY TOO LARGE so they can collect more money from you when you need to have your gown altered! I tried on a gown in the store which

3
★★★★★

Absolutely HORRIBLE experience. This place does not care about anything except selling you a dress that is WAY TOO LARGE so they can collect more money from you when you need to have your gown altered! I tried on a gown in the store which

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Horrible experience. Will never recommend this store or their products. After our measurements were taken and receiving my dress, I still needed 2 cup sizes and 6 inches taken off the dress. Not only with one bridesmaid but all of them did

3
★★★★★

Horrible experience. Will never recommend this store or their products. After our measurements were taken and receiving my dress, I still needed 2 cup sizes and 6 inches taken off the dress. Not only with one bridesmaid but all of them did

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ABSOLUTELY AMAZING!! I wish I could give this place 10 stars! I first went into NY Bride to pick out dresses to bring my family back to see the dresses I had gone through because they had a wide selection and variety of dresses. The staff

3
★★★★★

ABSOLUTELY AMAZING!! I wish I could give this place 10 stars! I first went into NY Bride to pick out dresses to bring my family back to see the dresses I had gone through because they had a wide selection and variety of dresses. The staff

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I couldn't disagree more with some of the reviews. I had 3 staff members working with me the day I bought my dress and the place was packed too. Every time I walk in, the 3 members know me by name, they ask me about my wedding, they have

3
★★★★★

I couldn't disagree more with some of the reviews. I had 3 staff members working with me the day I bought my dress and the place was packed too. Every time I walk in, the 3 members know me by name, they ask me about my wedding, they have

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There should be a rating that says crap. The have a great dress selection, but their employees are completely rude. They act superior to the customer when they are just selling dresses, they are no better then anyone. Yet they act it. I

3
★★★★★

There should be a rating that says crap. The have a great dress selection, but their employees are completely rude. They act superior to the customer when they are just selling dresses, they are no better then anyone. Yet they act it. I

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WORST CUSTOMER SERVICE EVER !! I cannot believe how snotty and stuck up the girls who work there are. I made the mistake of buying my wedding dress from there and I am just warning everyone to please not make the same mistake as me. I got yelled at for walking in and not taking off my shoes when I was just coming in to ask a question. They pretty much made me order my dress 4 sizes to big and then tried to charge me 200 plus dollars to alter it and make it look decent again. The manager would not even talk to me regarding my concerns. I ended up going to another bridal salon ( hint hint it is downtown in armory square ) and they were just wonderful. STAY AWAY FROM THIS PLACE !!

1
★☆☆☆☆

WORST CUSTOMER SERVICE EVER !! I cannot believe how snotty and stuck up the girls who work there are. I made the mistake of buying my wedding dress from there and I am just warning everyone to please not make the same mistake as me. I got yelled at for walking in and not taking off my shoes when I was just coming in to ask a question. They pretty much made me order my dress 4 sizes to big and then tried to charge me 200 plus dollars to alter it and make it look decent again. The manager would not even talk to me regarding my concerns. I ended up going to another bridal salon ( hint hint it is downtown in armory square ) and they were just wonderful. STAY AWAY FROM THIS PLACE !!

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NYBRIDE: Horrible experience. It was the first time I've tried on dresses. The girls there pretty much ingored me. Tori, the girl helping me, basically went on break when she was supposed to be "taking care" of me. i had to get my own dresses, find my own dressing room, try on my own dresses. The dresses were ripped, coming apart at the seams and dirty. Terrible experience!!

1
★☆☆☆☆

NYBRIDE: Horrible experience. It was the first time I've tried on dresses. The girls there pretty much ingored me. Tori, the girl helping me, basically went on break when she was supposed to be "taking care" of me. i had to get my own dresses, find my own dressing room, try on my own dresses. The dresses were ripped, coming apart at the seams and dirty. Terrible experience!!

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I wish I had not wasted my time at New York Bride! They are big but their egos are too. I felt rushed and pushed toward the more expensive dresses. They were too busy to take me seriously.

My mother was made to feel "fat" because she is not your perfect size 6. She was so humiliated she left on the verge of tears!

DON'T WASTE YOUR TIME OR MONEY! There are other stores near by that have much better service and just a nice of styles! They are overpriced!

1
★☆☆☆☆

I wish I had not wasted my time at New York Bride! They are big but their egos are too. I felt rushed and pushed toward the more expensive dresses. They were too busy to take me seriously.

My mother was made to feel "fat" because she is not your perfect size 6. She was so humiliated she left on the verge of tears!

DON'T WASTE YOUR TIME OR MONEY! There are other stores near by that have much better service and just a nice of styles! They are overpriced!

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We wish we had gone elsewhere. The staff is fine until they get your money and then they could not make things more difficult after that. We're waiting for the dress and I only hope it is OK.

1
★☆☆☆☆

We wish we had gone elsewhere. The staff is fine until they get your money and then they could not make things more difficult after that. We're waiting for the dress and I only hope it is OK.

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This play is the biggest scam ever! My wife got her dress there along with her brides maids dresses. They screwed up the brides maid orders and would not credit us back and the dress was useless. When attempting to speak with the owner or person in charge they would not return our calls. I do not recommend NY Bride. WASTE OF MONEY!!

1
★☆☆☆☆

This play is the biggest scam ever! My wife got her dress there along with her brides maids dresses. They screwed up the brides maid orders and would not credit us back and the dress was useless. When attempting to speak with the owner or person in charge they would not return our calls. I do not recommend NY Bride. WASTE OF MONEY!!

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This was the first bridal store I visited and I didn't need to go to another. Sally greeted us as we walked up the stairs and helped to find me the absolutely perfect dress! She was so honest and great at her job, she really helped to make this a very memorable and special experience! Especially since I found my dress within 2 hours of my first visit! She even recommended getting the dress in a size 8 (which was the size I tried on, since it fit perfectly) even though my measurements pushed me into the next size, this was a great idea especially since I lost weight before the actual wedding. She really knows what she is doing!
She even remembers all of her brides, I went in months later with a friend and she remembered me and helped my friend find the perfect dress for her wedding!
The fittings were also great, easy to schedule as I live in the Albany area and my Maid of Honor lives in Rochester and quick and easy.
I would definately recommend NY Bride to anyone.

2
★★★★★

This was the first bridal store I visited and I didn't need to go to another. Sally greeted us as we walked up the stairs and helped to find me the absolutely perfect dress! She was so honest and great at her job, she really helped to make this a very memorable and special experience! Especially since I found my dress within 2 hours of my first visit! She even recommended getting the dress in a size 8 (which was the size I tried on, since it fit perfectly) even though my measurements pushed me into the next size, this was a great idea especially since I lost weight before the actual wedding. She really knows what she is doing!
She even remembers all of her brides, I went in months later with a friend and she remembered me and helped my friend find the perfect dress for her wedding!
The fittings were also great, easy to schedule as I live in the Albany area and my Maid of Honor lives in Rochester and quick and easy.
I would definately recommend NY Bride to anyone.

Pros: Excellent customer service, great atmosphere

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I am writing this to inform and warn any future brides of the horrible service I received at New York Bride. My wedding is September 5th of this year and my 10 year old daughter is going to be a mini bride.About 2 months ago we had went to several bridal shops to find the perfect dress for her and to get her measurements. We finally found the dress we were looking for at NYB. They put in the order and it finally arrived last on July 16th. Today July 20th we went to pick it up. When we ordered it my mother had put down 100.00. We still owed 72.00. Before paying the remaining balance we wanted her to try it on. Upon trying it on we discovered it to be to small. My mother asked that they remeasure the dress and my daughter to see if she had gotten bigger or if the dress was ordered wrong. They did that and told us that it was ordered in a size 30 waist and she was a 32. Now as I said we had previously had her measured a few times and she was always a size 32 waist. At this point my mother and I both let them know that this was their error and asked that they make the alterations at no extra charge to us. The manager then told us we didn't know what we were talking about and that there was no way we were correct or getting the alterations done for free. I then started to get a little upset and told her she just insulted both my mother and I and I expected an apology. She answered me by calling the police. My mom then asked for a refund of her 100.00 and we decided we were just going to go elsewhere. The manager told her she would have to send her a check. Now as I said it took us a long time to find this dress in the first place and now my wedding is less then 6 weeks away. My mother informed her of this and all she kept saying is do you want your money back or the dress. The police officer got there and took our statement. He then took theirs. After speaking with them he cam e back to us and started asking for our personal information name, address, birth date etc. I started to give him my info and my mom stopped me and very nicely asked the officer why he was asking for this information. In response to that he said that's fine if you don't want to cooperate then you can just leave, she doesn't want you here so you can leave of your own free will or in handcuffs. I said ok I will step outside then while mom gives her address to them so they can mail the check. He said no I mean all three of you leave now. Now there are a few points to be made here I think. # 1 What gives this manager the right to get away with treating a customer so poorly? and by the way she had a smirk on her face the entire time. # 2 all we were asking for was for them to correct their mistake which probably would have cost them 10.00 for alterations versus the 50.00 if probably would have cost us. # 3 This was done in front of a 10 year old little girl who was crying and the manager didn't care one bit. # 4 with the economy the way it is these days why would you treat a customer so poorly and # 5 since when as Americans are we not allowed to ask an innocent question to a police officer. This is not only a compliant about NYB but also on the North Syracuse police dept. for the way they handled the situation. Getting married is stressful enough to not have to deal with this kind of stuff on top of it. In the end we ended up at Davids Bridal and bought my daughter a beautiful gown for the wedding. I bought my gown and all of the bridesmaids dresses there as well and they couldn't be anymore courteous and helpful. I hope this helps at least one person out there and maybe hurts NYB just a little, if that's the case then my goal has been achieved. Thank you for your time.

0
★☆☆☆☆

I am writing this to inform and warn any future brides of the horrible service I received at New York Bride. My wedding is September 5th of this year and my 10 year old daughter is going to be a mini bride.About 2 months ago we had went to several bridal shops to find the perfect dress for her and to get her measurements. We finally found the dress we were looking for at NYB. They put in the order and it finally arrived last on July 16th. Today July 20th we went to pick it up. When we ordered it my mother had put down 100.00. We still owed 72.00. Before paying the remaining balance we wanted her to try it on. Upon trying it on we discovered it to be to small. My mother asked that they remeasure the dress and my daughter to see if she had gotten bigger or if the dress was ordered wrong. They did that and told us that it was ordered in a size 30 waist and she was a 32. Now as I said we had previously had her measured a few times and she was always a size 32 waist. At this point my mother and I both let them know that this was their error and asked that they make the alterations at no extra charge to us. The manager then told us we didn't know what we were talking about and that there was no way we were correct or getting the alterations done for free. I then started to get a little upset and told her she just insulted both my mother and I and I expected an apology. She answered me by calling the police. My mom then asked for a refund of her 100.00 and we decided we were just going to go elsewhere. The manager told her she would have to send her a check. Now as I said it took us a long time to find this dress in the first place and now my wedding is less then 6 weeks away. My mother informed her of this and all she kept saying is do you want your money back or the dress. The police officer got there and took our statement. He then took theirs. After speaking with them he cam e back to us and started asking for our personal information name, address, birth date etc. I started to give him my info and my mom stopped me and very nicely asked the officer why he was asking for this information. In response to that he said that's fine if you don't want to cooperate then you can just leave, she doesn't want you here so you can leave of your own free will or in handcuffs. I said ok I will step outside then while mom gives her address to them so they can mail the check. He said no I mean all three of you leave now. Now there are a few points to be made here I think. # 1 What gives this manager the right to get away with treating a customer so poorly? and by the way she had a smirk on her face the entire time. # 2 all we were asking for was for them to correct their mistake which probably would have cost them 10.00 for alterations versus the 50.00 if probably would have cost us. # 3 This was done in front of a 10 year old little girl who was crying and the manager didn't care one bit. # 4 with the economy the way it is these days why would you treat a customer so poorly and # 5 since when as Americans are we not allowed to ask an innocent question to a police officer. This is not only a compliant about NYB but also on the North Syracuse police dept. for the way they handled the situation. Getting married is stressful enough to not have to deal with this kind of stuff on top of it. In the end we ended up at Davids Bridal and bought my daughter a beautiful gown for the wedding. I bought my gown and all of the bridesmaids dresses there as well and they couldn't be anymore courteous and helpful. I hope this helps at least one person out there and maybe hurts NYB just a little, if that's the case then my goal has been achieved. Thank you for your time.

Pros: I got the refund the next day

Cons: Very rude and unprofessional

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This was the second place I went to in trying on dresses, only for the fact that it was farther down the street. When we got there it was very professional. We didn't need an appointment which was good, they were not busy at all (it was a Wednesday) They let us right into a dressing room with as many bridesmaids dresses as we wanted. then we were lead up to the bridal dresses. The women who helped us was great! She told us to pick out whatever we wanted and she would hang it up in a room, and she got me a corset to use as well, there was one other bride and I think that the women helping us did a great job balancing us. We got to take pictures and try on as much as we wanted. They also wrote down what style number we had in our "yes" pile. I really recommend NY Bride to anyone, they were not pushy at all!

5
★★★★★

This was the second place I went to in trying on dresses, only for the fact that it was farther down the street. When we got there it was very professional. We didn't need an appointment which was good, they were not busy at all (it was a Wednesday) They let us right into a dressing room with as many bridesmaids dresses as we wanted. then we were lead up to the bridal dresses. The women who helped us was great! She told us to pick out whatever we wanted and she would hang it up in a room, and she got me a corset to use as well, there was one other bride and I think that the women helping us did a great job balancing us. We got to take pictures and try on as much as we wanted. They also wrote down what style number we had in our "yes" pile. I really recommend NY Bride to anyone, they were not pushy at all!

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This store has a big selection but the dresses you try on are all size six and eight (which is like 2 and 4 in regular clothes), not everybody fits into those sizes. The saleslady kept saying that it would look great in my size-but how do I know that it will look good if I can't try it on in my size? It was not a good experiance when a rude saleslady is trying to squeeze you into a dress 4 sizes to small. The prices are a lot higher than most other stores I have looked at-even their alterations seem pricey. Not a great experience, I definately will not be buying my dress there!!

0
★☆☆☆☆

This store has a big selection but the dresses you try on are all size six and eight (which is like 2 and 4 in regular clothes), not everybody fits into those sizes. The saleslady kept saying that it would look great in my size-but how do I know that it will look good if I can't try it on in my size? It was not a good experiance when a rude saleslady is trying to squeeze you into a dress 4 sizes to small. The prices are a lot higher than most other stores I have looked at-even their alterations seem pricey. Not a great experience, I definately will not be buying my dress there!!

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When I went in I felt like I was forced and rushed to buy a dress from the start. Days till the girls quota must have been coming up. Just made it out in time and decided to go to the cute little place up the street(Rebecca's Bridal). What a difference. Very calm and relaxing and I ordered the dress I saw at NYBride for a much better price and with less stress. If you like to be forced to make quick decisions and "buy now or you'll lose out" than NYBride is the place to shop. If not, dont even bother stopping in. I do not recommend this place. Stay with the smaller more personal bridal shops!!! My bridesmaids and both mothers did!

1
★☆☆☆☆

When I went in I felt like I was forced and rushed to buy a dress from the start. Days till the girls quota must have been coming up. Just made it out in time and decided to go to the cute little place up the street(Rebecca's Bridal). What a difference. Very calm and relaxing and I ordered the dress I saw at NYBride for a much better price and with less stress. If you like to be forced to make quick decisions and "buy now or you'll lose out" than NYBride is the place to shop. If not, dont even bother stopping in. I do not recommend this place. Stay with the smaller more personal bridal shops!!! My bridesmaids and both mothers did!

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This store is huge and yes has a good selection of dresses but that is all I can say positive about them. The sales staff was very pushy!!! I dresses were over priced!!! From the moment I walked in I felt uncomfortable!! I was able to order the same dress for less down the street and they were much more helpful!! DO NOT BUY FROM HERE!

1
★☆☆☆☆

This store is huge and yes has a good selection of dresses but that is all I can say positive about them. The sales staff was very pushy!!! I dresses were over priced!!! From the moment I walked in I felt uncomfortable!! I was able to order the same dress for less down the street and they were much more helpful!! DO NOT BUY FROM HERE!

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1 out of 1 people found this review helpful.

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I didn't have a great experience here. They have some nice brands but very expensive. I found the dress for $400 cheaper down the street. I felt like I was being pushed for the sale. They weren't the best to my mom either- the person told her they don't carry mother's dresses "in her size". She's not a twig but she isn't a large person by any means. She vowed to never set foot in there again.

1
★☆☆☆☆

I didn't have a great experience here. They have some nice brands but very expensive. I found the dress for $400 cheaper down the street. I felt like I was being pushed for the sale. They weren't the best to my mom either- the person told her they don't carry mother's dresses "in her size". She's not a twig but she isn't a large person by any means. She vowed to never set foot in there again.

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If you have to purchase a bridal gown or brides maid dress and you don't stop at New York Bride you are missing out! When you walk in the door you can't believe that a place like this is actually in Syracuse! The amazing decor and thousands of dresses take your breathe away. Taking off your shoes is kind of different but it is all carpeted and nice so - no biggie. Everyone was so friendly. Bridgette and the rest of the girls were so nice to work with. They answered all of our questions no matter how small. My mom really liked the mother of the bride room- she felt like she had a place to shop for her dress away from us girls :). The alterations were perfect and everything came off without a hitch. We did have some special fits for some of my girls - It took a little time but in the end to get it perfect it was well worth it. I hope I can come back as a bridesmaid some day :-)

2
★★★★★

If you have to purchase a bridal gown or brides maid dress and you don't stop at New York Bride you are missing out! When you walk in the door you can't believe that a place like this is actually in Syracuse! The amazing decor and thousands of dresses take your breathe away. Taking off your shoes is kind of different but it is all carpeted and nice so - no biggie. Everyone was so friendly. Bridgette and the rest of the girls were so nice to work with. They answered all of our questions no matter how small. My mom really liked the mother of the bride room- she felt like she had a place to shop for her dress away from us girls :). The alterations were perfect and everything came off without a hitch. We did have some special fits for some of my girls - It took a little time but in the end to get it perfect it was well worth it. I hope I can come back as a bridesmaid some day :-)

Pros: selection, service, ambience

Cons: puddly parking in the rain

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I purchased my wedding gown along with all 7 bridesmaid dresses here....It is so far the biggest mistake of my wedding.....the wedding is in a month. It took 7 months for my dress to come in! 5 months for the bridesmaid dresses. When my dress came in it needed to be altered 6 sizes costing me upwards of $300!!! That was the cost of half the dress, not to mention some women don't even spend that alone on a dress. I had to repeatedly call for everything. I got to the point that I was calling everyday to see when my dress and the bridesmaid dresses would be in, they would never have much info. Then when they did come in I get a phone call that they have to be all be picked up and paid in full within 10 days. But it was okay for me and BM's to wait more than half a year for them to get there!! I would never go back here and I am the first of all my friends to get married and will not recommend this place for them. They had the potential of a ton of repeat business from this, Other than the beautiful dresses I don't know how they get repeat business if they treat all their customers the way that I was treated. The women all come off as nice but are clueless!

0
★☆☆☆☆

I purchased my wedding gown along with all 7 bridesmaid dresses here....It is so far the biggest mistake of my wedding.....the wedding is in a month. It took 7 months for my dress to come in! 5 months for the bridesmaid dresses. When my dress came in it needed to be altered 6 sizes costing me upwards of $300!!! That was the cost of half the dress, not to mention some women don't even spend that alone on a dress. I had to repeatedly call for everything. I got to the point that I was calling everyday to see when my dress and the bridesmaid dresses would be in, they would never have much info. Then when they did come in I get a phone call that they have to be all be picked up and paid in full within 10 days. But it was okay for me and BM's to wait more than half a year for them to get there!! I would never go back here and I am the first of all my friends to get married and will not recommend this place for them. They had the potential of a ton of repeat business from this, Other than the beautiful dresses I don't know how they get repeat business if they treat all their customers the way that I was treated. The women all come off as nice but are clueless!

Pros: Beautiful gowns

Cons: customer service, waiting period

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New York Bride really "gets it"! I shopped everywhere from Rochester to NYC. I tried $5,000 dresses and under. I couldn't find THE dress. I was starting to feel like I was being a little ridiculous! I drove to NYBride out of desperation and WOW! The consultant (Bridgette) talked to me, listened to me, and pulled a room full of dresses for me to try on... I loved 3! I couldnt choose between 3 dresses after extensive shopping for several months, then I walk through this door and have too many to chose from! I did chose an Enzoani Blue dress that is completely AMAZING and it was under $1,000. I drove back for alterations and was fearful that they couldnt possibly be awesome in every department. I was prepared to be less than happy and again they were AWESOME! They were so professional, kind and skilled! They pressed my dress while we went for dinner down the street so that we didnt have to make another trip back.This experience was so refreshing! There are still people in the world that truley care and try to make a difference. NYB certainly made a difference with me. For all of the cranky brides out there...try being nice and nice is what you will get back! I watched the woman there prove this every minute that I was there! They always referred to me by my name. How they remembered was beyond me. The store is sooo busy everytime I am there, and still the consultants are happy and helpful. I also found them to be extremely organized and knowledgable about the merchandise that they carry and even dresses and designers that they don't carry! I can't say enough. EVERY bride from everywhere should go to New York Bride!

2
★★★★★

New York Bride really "gets it"! I shopped everywhere from Rochester to NYC. I tried $5,000 dresses and under. I couldn't find THE dress. I was starting to feel like I was being a little ridiculous! I drove to NYBride out of desperation and WOW! The consultant (Bridgette) talked to me, listened to me, and pulled a room full of dresses for me to try on... I loved 3! I couldnt choose between 3 dresses after extensive shopping for several months, then I walk through this door and have too many to chose from! I did chose an Enzoani Blue dress that is completely AMAZING and it was under $1,000. I drove back for alterations and was fearful that they couldnt possibly be awesome in every department. I was prepared to be less than happy and again they were AWESOME! They were so professional, kind and skilled! They pressed my dress while we went for dinner down the street so that we didnt have to make another trip back.This experience was so refreshing! There are still people in the world that truley care and try to make a difference. NYB certainly made a difference with me. For all of the cranky brides out there...try being nice and nice is what you will get back! I watched the woman there prove this every minute that I was there! They always referred to me by my name. How they remembered was beyond me. The store is sooo busy everytime I am there, and still the consultants are happy and helpful. I also found them to be extremely organized and knowledgable about the merchandise that they carry and even dresses and designers that they don't carry! I can't say enough. EVERY bride from everywhere should go to New York Bride!

Pros: The best at everything anyone would ever need!

Cons: Only in Syracuse and Charlotte NC

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NYBride was the last store I went to when shopping, and it's where I found "the dress." Nancy has been the absolute best to work with and all the women there are so helpful. I have always been treated with respect when I am in there and they always have time to answer my questions. My dress came in WAY before it was supposed to, and their alterations department rocks! Capri is a sewing wizard! I don't know why people were complaining about taking their shoes off....that's standard anywhere you go. And would you wnat dirt or salt all over your bridal gown? The store is sooo full with everything. They recently added a Mother of the Bride section. My mom was disappointed because they didn't have this when she was looking, otherwise she would have ordered from here too. And she's out of state! By far, this has been the best experience in the whole wedding planning. And I reward myself with gelato from Geddes Bakery (right next door) everytime I go there. I would HIGHLY RECOMMEND them to anyone, they do great work!

2
★★★★★

NYBride was the last store I went to when shopping, and it's where I found "the dress." Nancy has been the absolute best to work with and all the women there are so helpful. I have always been treated with respect when I am in there and they always have time to answer my questions. My dress came in WAY before it was supposed to, and their alterations department rocks! Capri is a sewing wizard! I don't know why people were complaining about taking their shoes off....that's standard anywhere you go. And would you wnat dirt or salt all over your bridal gown? The store is sooo full with everything. They recently added a Mother of the Bride section. My mom was disappointed because they didn't have this when she was looking, otherwise she would have ordered from here too. And she's out of state! By far, this has been the best experience in the whole wedding planning. And I reward myself with gelato from Geddes Bakery (right next door) everytime I go there. I would HIGHLY RECOMMEND them to anyone, they do great work!

Pros: very helpful, wonderful customer service!

Cons: none

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I have shopped in many boutique and glamorous shops - I went to NY Bride because of their high service rating and was taken care of by the manager of the shop. After choosing 4 gowns and not liking the color, I saw this gorgeous gown on the floor and asked the color. She told me it was Latte, a cream, gold chiffon blend (there would be an up charge for this, of course) which would look wonderful on me in August with my coloring and to get gold shoes to wear with it. She took my measurements and said it would be delivered to me by May 30th - plenty of time for my son's wedding.
What arrived last week was the ugliest color I have ever seen, the gown fits, the jacket is too small. After many phone conversations (I even e mailed them the color found on other models) they absolutely refuse to correct their mistake and have had the audacity to mail this dress back to me.
I have contacted the manufacturer and found another shop which is going to try to correct this mistake with the manufacturer and get me the corrected gown - BE VERY CAREFUL ABOUT THE FINE PRINT AND CUSTOMER SERVICE!

0
★☆☆☆☆

I have shopped in many boutique and glamorous shops - I went to NY Bride because of their high service rating and was taken care of by the manager of the shop. After choosing 4 gowns and not liking the color, I saw this gorgeous gown on the floor and asked the color. She told me it was Latte, a cream, gold chiffon blend (there would be an up charge for this, of course) which would look wonderful on me in August with my coloring and to get gold shoes to wear with it. She took my measurements and said it would be delivered to me by May 30th - plenty of time for my son's wedding.
What arrived last week was the ugliest color I have ever seen, the gown fits, the jacket is too small. After many phone conversations (I even e mailed them the color found on other models) they absolutely refuse to correct their mistake and have had the audacity to mail this dress back to me.
I have contacted the manufacturer and found another shop which is going to try to correct this mistake with the manufacturer and get me the corrected gown - BE VERY CAREFUL ABOUT THE FINE PRINT AND CUSTOMER SERVICE!

Pros: very friendly selling you a gown

Cons: don't try to return it or question their order

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Although the entrance and outside of the building were a little daunting, NY Bride was by far the best experience that I have ever had! The girls there were so helpful and wonderful to be around while looking for my wedding dress. I have been to at least 5 shops before this, and I'm proud to say that NY Bride was the one shop where I found, "my dress." Of course you have to take of your shoes, that's custom with any bridal shop so that you don't dirty the dresses and there are also going to be alteration fees, which is also custom... but the staff was extremely friendly and you give the okay before any sizes are ordered. I would highly recommend this bridal shop, it definitely made my day!!!

2
★★★★★

Although the entrance and outside of the building were a little daunting, NY Bride was by far the best experience that I have ever had! The girls there were so helpful and wonderful to be around while looking for my wedding dress. I have been to at least 5 shops before this, and I'm proud to say that NY Bride was the one shop where I found, "my dress." Of course you have to take of your shoes, that's custom with any bridal shop so that you don't dirty the dresses and there are also going to be alteration fees, which is also custom... but the staff was extremely friendly and you give the okay before any sizes are ordered. I would highly recommend this bridal shop, it definitely made my day!!!

Pros: tons of dresses and accessories, great service,

Cons: building needs a little updating

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I Love New York Bride! It is the best experience that I could have ever asked for! Everytime I am there, I am treated with such great customer service. The women there work so hard to please everyone. Anyone that complains about the service (like the people below) should re-evaluate the stores that you can compare them with. They rock!! Their dresses are beautiful and the staff is amazing!

2
★★★★★

I Love New York Bride! It is the best experience that I could have ever asked for! Everytime I am there, I am treated with such great customer service. The women there work so hard to please everyone. Anyone that complains about the service (like the people below) should re-evaluate the stores that you can compare them with. They rock!! Their dresses are beautiful and the staff is amazing!

Pros: Clean updated beautiful store with amazing customer service and selection of dresses!

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The customer service was the worst. The attendant would not wait on us until we removed our shoes so we just asked for a book, her response was not until you remove your shoes. My mother in law has problems with her leg and it is hard for her to walk around without the support of her shoes. The girl would not even give us a book to look at. If it is such a big deal to take your shoes off cause of the dirt tracked in or whatever then don;t make people walk down a hill to the back of the store. Or if you are such the upscale boutique you think you are then provide paper covers to go over their shoes. There are much better bridal shops around with much better selection.

**If you keep driving north there is one to your left called Rebekah's, friendly and fast.

0
★☆☆☆☆

The customer service was the worst. The attendant would not wait on us until we removed our shoes so we just asked for a book, her response was not until you remove your shoes. My mother in law has problems with her leg and it is hard for her to walk around without the support of her shoes. The girl would not even give us a book to look at. If it is such a big deal to take your shoes off cause of the dirt tracked in or whatever then don;t make people walk down a hill to the back of the store. Or if you are such the upscale boutique you think you are then provide paper covers to go over their shoes. There are much better bridal shops around with much better selection.

**If you keep driving north there is one to your left called Rebekah's, friendly and fast.

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I went all over upstate NY looking for a great wedding dress at a reasonable price (under 1K). I hesitated going to NYB at first, because I was afraid that they wouldn't have dresses in my price range. I was wrong. They had a great selection of dresses in all different price ranges. The staff was very friendly. What I enjoyed was that the staff didn't shadow me around the store, didn't enter the dressing room with me and didn't pressure me to buy anything. My mother and I had free range to pick the dresses off the rack and try them on at our leisure. Plus they let us take photographs of me in the dresses. I do recommend going during the week, as they can get busy on the weekends. They also have a great selection of bridesmaid's dresses. And Maria the seamstress (who is located in the store, but not affiliated with NYB) is amazing. She made my dress fit like a glove, even added some detailing I wanted and was very reasonably priced.
My dear friend just bought her gown at NYB too. I highly recommend this store.

5
★★★★★

I went all over upstate NY looking for a great wedding dress at a reasonable price (under 1K). I hesitated going to NYB at first, because I was afraid that they wouldn't have dresses in my price range. I was wrong. They had a great selection of dresses in all different price ranges. The staff was very friendly. What I enjoyed was that the staff didn't shadow me around the store, didn't enter the dressing room with me and didn't pressure me to buy anything. My mother and I had free range to pick the dresses off the rack and try them on at our leisure. Plus they let us take photographs of me in the dresses. I do recommend going during the week, as they can get busy on the weekends. They also have a great selection of bridesmaid's dresses. And Maria the seamstress (who is located in the store, but not affiliated with NYB) is amazing. She made my dress fit like a glove, even added some detailing I wanted and was very reasonably priced.
My dear friend just bought her gown at NYB too. I highly recommend this store.

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I ordered a flower girl dress as part of a large wedding party. It came in and it was the wrong size by quite a lot. They would not be accountable at all. They want me to pay a significant amount of money (almost half what the dress cost!) when they were the ones who measured my daughter! And, most of the bridesmaids required alterations on their dresses for an additional fee even though they measured everyone without any comment that all the dresses would all require alterations. Beware, I would strongly suggest.

0
★☆☆☆☆

I ordered a flower girl dress as part of a large wedding party. It came in and it was the wrong size by quite a lot. They would not be accountable at all. They want me to pay a significant amount of money (almost half what the dress cost!) when they were the ones who measured my daughter! And, most of the bridesmaids required alterations on their dresses for an additional fee even though they measured everyone without any comment that all the dresses would all require alterations. Beware, I would strongly suggest.

Cons: measurements, hidden costs

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this place was the best bridal shop i have been to so far. the service was outstanding. from the minute i walked in the door, they treated me like i was the only person in the store. they have a HUGE selection, biggest one in the area that i know of. i compared the bridesmaid dresses i wanted with other bridal shops in syracuse and the prices were the exact same. i dont believe they are over priced at all. they have all the latest styles, that most other bridal shops dont carry, or dont carry much of. i am going back to this place in a few weeks to buy my dress and my bridesmaid dresses because they were by far the best store i have been to. (i have been from utica, ny - boston, ma looking for dresses) i do recommend going during the week if possible, because they even said themselves that it gets crazy on saturdays. what do you expect? every bridal shop is busy on a saturday!

5
★★★★★

this place was the best bridal shop i have been to so far. the service was outstanding. from the minute i walked in the door, they treated me like i was the only person in the store. they have a HUGE selection, biggest one in the area that i know of. i compared the bridesmaid dresses i wanted with other bridal shops in syracuse and the prices were the exact same. i dont believe they are over priced at all. they have all the latest styles, that most other bridal shops dont carry, or dont carry much of. i am going back to this place in a few weeks to buy my dress and my bridesmaid dresses because they were by far the best store i have been to. (i have been from utica, ny - boston, ma looking for dresses) i do recommend going during the week if possible, because they even said themselves that it gets crazy on saturdays. what do you expect? every bridal shop is busy on a saturday!

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WHEN I WENT HERE LOOKING FOR A DRESS A FEW YEARS AGO, THE STAFF WAS VERY UNFRIENDLY AND DID NOT HELP MUCH. I AM A LARGE SIZE WOMAN, NOT THE STANDARD SIZE 8 BRIDE, AND GOT SNOTTY LOOKS WHEN I WANTED TO TRY ON A DRESS. "IT WONT FIT DEAR" WELL DUH, I KNEW THAT, BUT WANTED TO GET AN IDEA OF WHAT THE DRESS WOULD LOOK LIKE IF I ORDERED IT IN MY SIZE. THEY WERE BUSY TALKING TO EACHOTHER ABOUT THIER PLANS FOR THE WEEKEND, ETC, AND CUSTOMER SERVICE JUST SUCKED. I WOULD NOT RECCOMMEND THIS PLACE TO ANYONE.

2
★★☆☆☆

WHEN I WENT HERE LOOKING FOR A DRESS A FEW YEARS AGO, THE STAFF WAS VERY UNFRIENDLY AND DID NOT HELP MUCH. I AM A LARGE SIZE WOMAN, NOT THE STANDARD SIZE 8 BRIDE, AND GOT SNOTTY LOOKS WHEN I WANTED TO TRY ON A DRESS. "IT WONT FIT DEAR" WELL DUH, I KNEW THAT, BUT WANTED TO GET AN IDEA OF WHAT THE DRESS WOULD LOOK LIKE IF I ORDERED IT IN MY SIZE. THEY WERE BUSY TALKING TO EACHOTHER ABOUT THIER PLANS FOR THE WEEKEND, ETC, AND CUSTOMER SERVICE JUST SUCKED. I WOULD NOT RECCOMMEND THIS PLACE TO ANYONE.

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When I entered the shop, I struggled to find someone to tell me about the layout. When shopping for the dress, I struggled to find a single person to help me. When I did find someone, they were very rushed and didn't seem too eager to help me. They didn't provide some of the service I expect when I shop for a wedding dress. They only have one size of each dress, and most of them are 8s, so if you wear a slightly bigger size, you are out of luck. They do have a ton of dresses, though, and they are organized by style, so this is a good place to look for ideas, but their customer service does not make me want to buy my dress here.

2
★★☆☆☆

When I entered the shop, I struggled to find someone to tell me about the layout. When shopping for the dress, I struggled to find a single person to help me. When I did find someone, they were very rushed and didn't seem too eager to help me. They didn't provide some of the service I expect when I shop for a wedding dress. They only have one size of each dress, and most of them are 8s, so if you wear a slightly bigger size, you are out of luck. They do have a ton of dresses, though, and they are organized by style, so this is a good place to look for ideas, but their customer service does not make me want to buy my dress here.

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1 out of 1 people found this review helpful.

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This is a large place with many dresses in stock to choose from., both bridal and bridesmaid. They have friendly staff and a nice big pedestal and mirror to see yourself in their gowns.

The prices aren't the cheapest but the selection is very big. You can browse through many large books that have gowns in them and custom order one (at a steep price).

They sell veils, hats, gloves, shoes, accessories -- everything you need for your wedding day or for a wedding you are in. They do alterations and usually get it right the first time.

I was in a wedding where the bride got her dress from this place and she was treated very well. They do get VERY busy at times and that's a hassle. They need more staff during boom times.

The prices are the one thing that stopped my sister from getting her gown there. They're just way high. But if you have the $$ and you want that perfect gown, New York Bride probably can get it for you.

It's a good place to go but, as a bridesmaid many times veer, I hope I never am asked to buy a dress from there. Ouch. My pocketbook hurts thinking about it.

The hours, by the way, are pretty good. they stay open later than most shops.

4
★★★★☆

This is a large place with many dresses in stock to choose from., both bridal and bridesmaid. They have friendly staff and a nice big pedestal and mirror to see yourself in their gowns.

The prices aren't the cheapest but the selection is very big. You can browse through many large books that have gowns in them and custom order one (at a steep price).

They sell veils, hats, gloves, shoes, accessories -- everything you need for your wedding day or for a wedding you are in. They do alterations and usually get it right the first time.

I was in a wedding where the bride got her dress from this place and she was treated very well. They do get VERY busy at times and that's a hassle. They need more staff during boom times.

The prices are the one thing that stopped my sister from getting her gown there. They're just way high. But if you have the $$ and you want that perfect gown, New York Bride probably can get it for you.

It's a good place to go but, as a bridesmaid many times veer, I hope I never am asked to buy a dress from there. Ouch. My pocketbook hurts thinking about it.

The hours, by the way, are pretty good. they stay open later than most shops.

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