I had a very pleasureable, professional experience recently. I would like to extend my gratitude to Larry (sales), Ray and Patty (finance) for their deligent experience in providing me with my Charger. I have bought my last five new vehicles previously through Saturn before it became West Herr used car outlet and I must say it has been an ongoing professional experience. I am truly grateful for the individuals and to the company for providing such great service. Also a bravo zulu to the servcice department as they recognize me as there customer by name. Thank you all in advance.
Please ! let's talk about how their service area runs. I have a Saturn Ion, I had to return three (3) different times to have the item repaired because they would not listen to what I said about the problem. I had to have the car towed in 3 times! for the same problem. They wanted to charge me all three times and it wasn't fixed! Get a second opinion. I actually contacted the CEO to resolve my issues.
I hated buying a car. I have bought from 4 different dealers throughout my lifetime, and found that for the most part they are all the same. In 2003 I first went to Saturn of Clarence and was shocked at the difference. No pressure, the salesperson (Christian R) seemed to actually care more about me than selling me my used van and took care of all the little details. I have bought 3 used cars from him since and tell everyone about it. I am happy to see that nothing has changed since Saturn closed. Service ( Jason) is also great!!
We had our car serviced here in January. It was a cold day and the staff made us feel warm. From the wonderful waiting area to the helpfull staff this place is 1st place. Come to find out that they are the number one Saturn Dealer in the USA... I can See why!
PROS: Nice, professional service
We just bought a brand new car from Saturn of Clarence and were very pleased. The Sales Associate was knowledgeable about all of the vehicles and was not pushing up to make a sale. He even stayed after closing time to answer additional questions. We were able to pick the car up 2 days later!