PetSmart

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 790 Jefferson Rd

    Henrietta, NY 14623

    Map & Directions

About PetSmart

Hours
Mon. - Sat. 9am - 9pm;Sun. 10am - 6pm

Pets & Animals

Pets & Animals
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3.0 6
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Although Petsmart tries to be an all inclusive, one-stop operation offering grooming, training, vet care, adoption/sales in addition to the usual food & supplies, it really represents the worst in bureaucratic dysfunctionality. The last straw was that I was
unable to obtain boarding during an emergency because staff was unable to retrieve paperwork. And I really can't stand the high pressure upsell during every transaction: there's a bimbo pushing a health plan at the clinic, a purple haired kid trying to get a buck for charity at the register, some giggly schoolgirl hawking overpriced treats during daycare checkin...I've bought used cars with less sleaze.

0
★☆☆☆☆

Although Petsmart tries to be an all inclusive, one-stop operation offering grooming, training, vet care, adoption/sales in addition to the usual food & supplies, it really represents the worst in bureaucratic dysfunctionality. The last straw was that I was
unable to obtain boarding during an emergency because staff was unable to retrieve paperwork. And I really can't stand the high pressure upsell during every transaction: there's a bimbo pushing a health plan at the clinic, a purple haired kid trying to get a buck for charity at the register, some giggly schoolgirl hawking overpriced treats during daycare checkin...I've bought used cars with less sleaze.

Pros: Very close to their competition around the corner

Cons: Small facility, apathetic staff, somewhat pricey

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They're merchandise might be a little cheaper, and I mean that in both senses of the word, but their animals are in very bad conditions... They're reptile selections are usually completely fogged over, making it impossible to see them for one, and probably leads to rain rot, gangrene. The habitats themselves are really tiny as well, tiny even for the small lizards, and MUCH too small for a decent sized creature.

Their fish are dreadful, too. They're whole array of tanks is connected so when one tank gets sick, they ALL get sick. And their fish "expert" doesn't even know WHO they get their animals from let alone how to care for any of them. And no Salt Water selection either! Probably for the best, all things considered...

Small animals are in similar conditions as the reptiles, small habitats and overcrowded as well. One person mentioned they work with Lollipop Farms which is wonderful, but PetCo too works with a clinic, Socttsville Vet and Animal shelter.

A store that's bright and shiny doesn't really make it the best place to buy animals from, seeing as most of those animals are unknown to the staff and poorly treated.

1
★☆☆☆☆

They're merchandise might be a little cheaper, and I mean that in both senses of the word, but their animals are in very bad conditions... They're reptile selections are usually completely fogged over, making it impossible to see them for one, and probably leads to rain rot, gangrene. The habitats themselves are really tiny as well, tiny even for the small lizards, and MUCH too small for a decent sized creature.

Their fish are dreadful, too. They're whole array of tanks is connected so when one tank gets sick, they ALL get sick. And their fish "expert" doesn't even know WHO they get their animals from let alone how to care for any of them. And no Salt Water selection either! Probably for the best, all things considered...

Small animals are in similar conditions as the reptiles, small habitats and overcrowded as well. One person mentioned they work with Lollipop Farms which is wonderful, but PetCo too works with a clinic, Socttsville Vet and Animal shelter.

A store that's bright and shiny doesn't really make it the best place to buy animals from, seeing as most of those animals are unknown to the staff and poorly treated.

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Really love that they allow Lollypop Farm to keep some of their animals there. Have heard nothing but negatives from family and friends about their groomers but the whole helping animal rescue organizations grants them +10 in my book.

4
★★★★☆

Really love that they allow Lollypop Farm to keep some of their animals there. Have heard nothing but negatives from family and friends about their groomers but the whole helping animal rescue organizations grants them +10 in my book.

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0 out of 1 people found this review helpful.

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i just love the groomers at petsmart. they always treat my dog very well. they even put bows in her hair when they are done. their prices are comparable to others in the area. the only thing that i don't ikeis that it is hard to get an appt without a notice.

4
★★★★☆

i just love the groomers at petsmart. they always treat my dog very well. they even put bows in her hair when they are done. their prices are comparable to others in the area. the only thing that i don't ikeis that it is hard to get an appt without a notice.

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0 out of 1 people found this review helpful.

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I shop at Petsmart for supplies for my pets. I frequently puchase litter, cat food, fish food and other supplies for both of my animals. The staff here is willing to help.

4
★★★★☆

I shop at Petsmart for supplies for my pets. I frequently puchase litter, cat food, fish food and other supplies for both of my animals. The staff here is willing to help.

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1 out of 1 people found this review helpful.

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i bring my shi tzu to get groomed at petsmart about every 2 months. They are very good with my dog, and she comes home looking beautiful. They take thier time with the dogs there. The prices are average, but the service is above average.

4
★★★★☆

i bring my shi tzu to get groomed at petsmart about every 2 months. They are very good with my dog, and she comes home looking beautiful. They take thier time with the dogs there. The prices are average, but the service is above average.

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1 out of 1 people found this review helpful.

 

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