Acura of Rochester

★★★★☆
  • 3883 W. Henrietta Rd.

    Rochester, NY 14623

    Map & Directions
  • 585-385-5544

About Acura of Rochester

Categories
  • Auto Dealers
  • Used Cars
  • Automotive Repair
  • Auto Parts & Accessories
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Acura
  • Acura
  • Acura
  • Acura
  • Acura
Details
  • Acura
Hours
M-Th 9am-8pm, F 9am-6pm, Sa 9am-5pm, Su Closed (Please visit the website at www.drivegarber.com for Service and Parts Department Hours)
Emails
  • kparker@garberRoc.com
Phones
  • Fax (585-385-2845)
Payment Options
  • American Express
  • Cash
  • Check
  • Financing
  • MasterCard
  • Visa

Automotive

Automotive
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3.8 5
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To Alyssa...My name is Paul Emerson and I am the General Manager at John Holtz Acura. I wanted to take the time to apologize for your poor experience here at John Holtz Acura. As you can see from other reviews and our accolades from Acura your experience is certainly not the norm here at our store and not what we strive for. I truly believe there was a miscommunication on our part and maybe a personality conflict. I do not believe the salesperson was trying to be arrogant or pre-judge you. Every salesperson here wants to sell a vehicle to everyone they meet but perhaps his intentions were not expressed correctly in this situation.

There is not much I can say at this point that will correct our actions but I wanted to personally respond and let you know that I truly do apologize for the treatment you received.

5
★★★★★

To Alyssa...My name is Paul Emerson and I am the General Manager at John Holtz Acura. I wanted to take the time to apologize for your poor experience here at John Holtz Acura. As you can see from other reviews and our accolades from Acura your experience is certainly not the norm here at our store and not what we strive for. I truly believe there was a miscommunication on our part and maybe a personality conflict. I do not believe the salesperson was trying to be arrogant or pre-judge you. Every salesperson here wants to sell a vehicle to everyone they meet but perhaps his intentions were not expressed correctly in this situation.

There is not much I can say at this point that will correct our actions but I wanted to personally respond and let you know that I truly do apologize for the treatment you received.

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It looks like I might be in the minority on here but I had an absolutely horrendous experience at this dealership. Spoke with them via e-mail, got all the pricing, fees, etc and drove to the dealership. Now I'm not sure if the salesman we were working with was dumb or arrogant but he would sit there and stare at me while I spoke then when I finished speaking, he would not say a thing - just continue to stare. It was so ridiculous, they made me feel like they could care less about earning my business. When it was time to test drive the car he simply handed us the keys and said see you in a bit. He knew we were not from the area and did not tell us where to drive. He did not show us any of the features in the car. We got back, he asked how it was and I started to have a conversation only to be glared at again. They kept us sitting there for almost two hours and we ended up walking over $500. I'm not sure if they did not take us seriously or what, but it was really quite awful. The pathetic thing is that if the salesman had treated us better or at least tried to have some sort of personality rather than staring at us with an arrogant "we don't need your business smirk" we would have accepted the $500 difference and probably just put more down to reduce our payments. The next day we went to another Acura dealership and wrapped up a sale in an hour flat with a lower sales price and higher trade in.

The real kicker is that the owner was there watching the entire encounter while talking - very loudly - about the price of his new Porche.

We may be young but no salesman should ever judge a client the moment he or she walks through the door and I'm pretty convinced that is exactly what took place here. As someone who relies heavily on the reviews of others I wanted to make sure I shared this experience with others. Perhaps this was a one time thing but I was not impressed. I can also assure you that this review is not made worse because we were mad we didn't get the car because we did get it, just from another dealer.

1
★☆☆☆☆

It looks like I might be in the minority on here but I had an absolutely horrendous experience at this dealership. Spoke with them via e-mail, got all the pricing, fees, etc and drove to the dealership. Now I'm not sure if the salesman we were working with was dumb or arrogant but he would sit there and stare at me while I spoke then when I finished speaking, he would not say a thing - just continue to stare. It was so ridiculous, they made me feel like they could care less about earning my business. When it was time to test drive the car he simply handed us the keys and said see you in a bit. He knew we were not from the area and did not tell us where to drive. He did not show us any of the features in the car. We got back, he asked how it was and I started to have a conversation only to be glared at again. They kept us sitting there for almost two hours and we ended up walking over $500. I'm not sure if they did not take us seriously or what, but it was really quite awful. The pathetic thing is that if the salesman had treated us better or at least tried to have some sort of personality rather than staring at us with an arrogant "we don't need your business smirk" we would have accepted the $500 difference and probably just put more down to reduce our payments. The next day we went to another Acura dealership and wrapped up a sale in an hour flat with a lower sales price and higher trade in.

The real kicker is that the owner was there watching the entire encounter while talking - very loudly - about the price of his new Porche.

We may be young but no salesman should ever judge a client the moment he or she walks through the door and I'm pretty convinced that is exactly what took place here. As someone who relies heavily on the reviews of others I wanted to make sure I shared this experience with others. Perhaps this was a one time thing but I was not impressed. I can also assure you that this review is not made worse because we were mad we didn't get the car because we did get it, just from another dealer.

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I've always been treated well at John Holtz Acura. Staff and employees are great! Service is fast, and they even call the next day to make sure everything is OK. My friend recommended them to me and I would recommend them to others.

5
★★★★★

I've always been treated well at John Holtz Acura. Staff and employees are great! Service is fast, and they even call the next day to make sure everything is OK. My friend recommended them to me and I would recommend them to others.

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John Holtz has a lot of vehicles to offer in a handful of the major auto makers. The Acura dealership is one of the best in the Northeast in my opinion. The reputation of the dealership is excellent for all of the divisions. They offer great service and a quick turn around on repairs. The sales people are knowledgable and not to pushy. The dealer is willing to make good deals on trades and vehicle purchases. Head over to Holtz for a great car at a great price.

3
★★★☆☆

John Holtz has a lot of vehicles to offer in a handful of the major auto makers. The Acura dealership is one of the best in the Northeast in my opinion. The reputation of the dealership is excellent for all of the divisions. They offer great service and a quick turn around on repairs. The sales people are knowledgable and not to pushy. The dealer is willing to make good deals on trades and vehicle purchases. Head over to Holtz for a great car at a great price.

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Best dealership I ever experienced. Excellent maintenance service and great staff. Very much unlike what you would expect from a dealership. For example, will be honest with you when you don't need to make a maintenance expanditure. Always bring in my car for an oil change and they always wash it. I am most impressed by their professionalism (WJR, 2004 Acura TL).

5
★★★★★

Best dealership I ever experienced. Excellent maintenance service and great staff. Very much unlike what you would expect from a dealership. For example, will be honest with you when you don't need to make a maintenance expanditure. Always bring in my car for an oil change and they always wash it. I am most impressed by their professionalism (WJR, 2004 Acura TL).

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