Amy's Pet Palace

★★★★☆
  • 885 Annadale Rd

    Staten Island, NY 10312

    Map & Directions
  • 718-356-5500

About Amy's Pet Palace

Hours
Daily 9am-3pm

Pets & Animals

Pets & Animals
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I will never recommend this place to anyone after they butchered my dog giving him a grooming completely wrong for his breed as a sheltie. All we wanted was a trim and they shaved his beautiful mane along with everything else making him completely unrecognizable as a sheltie.

Their website is nothing but a lie about how they groom according to the breed. Do yourself a favor, if you love your pet dont bring it here!

1
★☆☆☆☆

I will never recommend this place to anyone after they butchered my dog giving him a grooming completely wrong for his breed as a sheltie. All we wanted was a trim and they shaved his beautiful mane along with everything else making him completely unrecognizable as a sheltie.

Their website is nothing but a lie about how they groom according to the breed. Do yourself a favor, if you love your pet dont bring it here!

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They injured my dog and lied to my face about how it happened! Please, if you value your pet DO NOT BRING THEM HERE! I filed a complaint with the better business bureau!

1
★☆☆☆☆

They injured my dog and lied to my face about how it happened! Please, if you value your pet DO NOT BRING THEM HERE! I filed a complaint with the better business bureau!

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Great place,friendly staff. My two dogs love going there. Also the pick up service helps me out a lot.Lott

5
★★★★★

Great place,friendly staff. My two dogs love going there. Also the pick up service helps me out a lot.Lott

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Been coming here with my yorkie for years! The staff are friendly and knowledgable , the store is adorable. Ask for Veronica, she is a wonderful groomer. \r\nThey also sell pet supplies(puppy training pads, frontline, leashes, colars, etc), and are located right next door to a veternarian (who I also take my dog to, extremely convienent!)

2
★★★★★

Been coming here with my yorkie for years! The staff are friendly and knowledgable , the store is adorable. Ask for Veronica, she is a wonderful groomer. \r\nThey also sell pet supplies(puppy training pads, frontline, leashes, colars, etc), and are located right next door to a veternarian (who I also take my dog to, extremely convienent!)

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On a recommendation - back in March - I called and made an appointment for my persian cat to be trimmed and shaped. I never let his fur grow out fully. I try to maintain 1-2" growth - like a "puppy" cut. What I got back was a completely shaved cat. Except for his head and tail, he was shaved clean. I had to keep him in a sweater until May because he would not walk around he just wanted to curl up in a ball. He was too cold. Why can't they follow the same procedure that they do with apso's and yorkies?

2
★★☆☆☆

On a recommendation - back in March - I called and made an appointment for my persian cat to be trimmed and shaped. I never let his fur grow out fully. I try to maintain 1-2" growth - like a "puppy" cut. What I got back was a completely shaved cat. Except for his head and tail, he was shaved clean. I had to keep him in a sweater until May because he would not walk around he just wanted to curl up in a ball. He was too cold. Why can't they follow the same procedure that they do with apso's and yorkies?

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.

I take my little dog here for grooming and find the owner and the staff to be professional and friendly. They always do a great job on my dog and other people I have recommended always give me good reports as to the service they receive as well.\n\nMany of my referrals are people who have seen my dog and are impressed with how beautifully groomed he is.\nso, that should say it all.\n\n

2
★★★★★

I take my little dog here for grooming and find the owner and the staff to be professional and friendly. They always do a great job on my dog and other people I have recommended always give me good reports as to the service they receive as well.\n\nMany of my referrals are people who have seen my dog and are impressed with how beautifully groomed he is.\nso, that should say it all.\n\n

Pros: Excellent service and knowledgeable staff

.

I brought my basset hound in for a bath and nail clipping & they did a great job. They were all very nice & lovable to my dog. I would highly recommend them to everyone!!

5
★★★★★

I brought my basset hound in for a bath and nail clipping & they did a great job. They were all very nice & lovable to my dog. I would highly recommend them to everyone!!

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.

I brought my two dogs in for hygienic shaves and nail clipping. Amy and her staff were very professional and kind and handled the dogs well. I was impressed with the demeanor of the employees here. I would definitely recommend this place to others and bring my dogs in for more services in the future.

5
★★★★★

I brought my two dogs in for hygienic shaves and nail clipping. Amy and her staff were very professional and kind and handled the dogs well. I was impressed with the demeanor of the employees here. I would definitely recommend this place to others and bring my dogs in for more services in the future.

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.

i been going there for 5 years. never a major problem. my dog was extrememly hard to handle and he never had to be tranqualized nor a phone call with a problem. on occasion an appointment was re scheduled but that is due to normal human issues that cannot be helped. I have cancelled or not showed up before and they were still nice to me. i am just a regular customer no special relation to them and i like them alot. Maybe a bit priced but i think all over has the same pricing. Actually they are to me very pleasant in person as well as on the phone. the previous owner before amy was ok too. i am wondering if it were wendy my prefered groomer who was mentioned in the article who had left and had the bad experience. she seemed to be a nice women who would not be bothered with any of that. things happen sometimes that cannot be controlled. thats life deal with it or go elese where why bother to put this on the web like that?

4
★★★★☆

i been going there for 5 years. never a major problem. my dog was extrememly hard to handle and he never had to be tranqualized nor a phone call with a problem. on occasion an appointment was re scheduled but that is due to normal human issues that cannot be helped. I have cancelled or not showed up before and they were still nice to me. i am just a regular customer no special relation to them and i like them alot. Maybe a bit priced but i think all over has the same pricing. Actually they are to me very pleasant in person as well as on the phone. the previous owner before amy was ok too. i am wondering if it were wendy my prefered groomer who was mentioned in the article who had left and had the bad experience. she seemed to be a nice women who would not be bothered with any of that. things happen sometimes that cannot be controlled. thats life deal with it or go elese where why bother to put this on the web like that?

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.

took my 5 month old puppy and they did a super job. this was the 2nd place I tried. just trying to find a place to listen to what I wanted. they listened and transformed my fuzzy puppy to a beautifully groomed puppy. they were so nice and I even got a thank you in the mail the very next day! That's how you do business. I found what I was looking for and will definitely be back!
C. Fried

5
★★★★★

took my 5 month old puppy and they did a super job. this was the 2nd place I tried. just trying to find a place to listen to what I wanted. they listened and transformed my fuzzy puppy to a beautifully groomed puppy. they were so nice and I even got a thank you in the mail the very next day! That's how you do business. I found what I was looking for and will definitely be back!
C. Fried

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.

DO NOT BRING YOUR PET HERE!

I brought my 4yo Yorkie for a hair cut and when I picked him up, he had no whiskers. They were completely cut off to stubs.

1
★☆☆☆☆

DO NOT BRING YOUR PET HERE!

I brought my 4yo Yorkie for a hair cut and when I picked him up, he had no whiskers. They were completely cut off to stubs.

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Started bringing my dog to Amy's since it's opening. My dog was very difficult to handle, and the staff at Amy's did a wonderful job. Never had a problem and would recommend this groomer to all.

5
★★★★★

Started bringing my dog to Amy's since it's opening. My dog was very difficult to handle, and the staff at Amy's did a wonderful job. Never had a problem and would recommend this groomer to all.

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Amy's Pet Palace Grooming Shampoo in eyes Staten Island New Anonymous
staten island, New York

Ripoff Report Verified Safe
I brought my chow mix in to Pet Palace for a bath and nail cut. My appointment was for 9am so I think I was one of the first ones there. I received a call about 45 minutes later saying my dog was done. My dog is 100lbs so I thought that was a little fast (I have brought her there before and it took almost 2 hours). When I returned to pick her up the place was a very busy, there was pee all over the reception area, and it was very hot inside. I payed my bill of $92.11 and took my dog home.

As I was driving I noticed that she was not opening her right eye and she was still shedding bad. After about an hour of still holding her eye shut I called Pet Palace to see if anything happened to my dog. They told me that she may have soap in her eyes to wash it out with water. I did so and it did nothing.

After about 2 hours I called them again and got the wonderful owner Amy on the phone who proceeded to give me an attitude about me wanting to bring my dog to the vet. After I hung up on her I brought my dog to the vet who then told me my dog had a scratch on her cornea due to it being irritated from soap. The next day I brought my vet bill to Amy since both my vet and I believe she is responsible for the amount. She refused to pay it and told me to go elsewhere!

I then was in another establishment with a former client of Pet Palace who told me she called the ASPCA on this business for a similar incident and she found out that this place has illegal immigrants washing your dogs with unsuitable shampoos.

After all the stories I heard about this place I felt obligated to inform people on what they do. Please do not bring your pets here. If something happens to them, which it eventually will, the owner will not compensate you because she doesn't appreciate her clients!

Anonymous
staten island, New York
U.S.A.

1
★☆☆☆☆

Amy's Pet Palace Grooming Shampoo in eyes Staten Island New Anonymous
staten island, New York

Ripoff Report Verified Safe
I brought my chow mix in to Pet Palace for a bath and nail cut. My appointment was for 9am so I think I was one of the first ones there. I received a call about 45 minutes later saying my dog was done. My dog is 100lbs so I thought that was a little fast (I have brought her there before and it took almost 2 hours). When I returned to pick her up the place was a very busy, there was pee all over the reception area, and it was very hot inside. I payed my bill of $92.11 and took my dog home.

As I was driving I noticed that she was not opening her right eye and she was still shedding bad. After about an hour of still holding her eye shut I called Pet Palace to see if anything happened to my dog. They told me that she may have soap in her eyes to wash it out with water. I did so and it did nothing.

After about 2 hours I called them again and got the wonderful owner Amy on the phone who proceeded to give me an attitude about me wanting to bring my dog to the vet. After I hung up on her I brought my dog to the vet who then told me my dog had a scratch on her cornea due to it being irritated from soap. The next day I brought my vet bill to Amy since both my vet and I believe she is responsible for the amount. She refused to pay it and told me to go elsewhere!

I then was in another establishment with a former client of Pet Palace who told me she called the ASPCA on this business for a similar incident and she found out that this place has illegal immigrants washing your dogs with unsuitable shampoos.

After all the stories I heard about this place I felt obligated to inform people on what they do. Please do not bring your pets here. If something happens to them, which it eventually will, the owner will not compensate you because she doesn't appreciate her clients!

Anonymous
staten island, New York
U.S.A.

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2 out of 2 people found this review helpful.

.

I brought my 2 cats to Amy's Pet Palace and they did a great job with them. The girls were very nice & were very understanding since one of my cats I know can be very diffcult to handle. I would highly recommend them to everyone who has a dog or cat.

5
★★★★★

I brought my 2 cats to Amy's Pet Palace and they did a great job with them. The girls were very nice & were very understanding since one of my cats I know can be very diffcult to handle. I would highly recommend them to everyone who has a dog or cat.

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