Schooley's Inc

★★★★☆
  • 152 E State St Ste 1

    Ithaca, NY 14850

    Map & Directions
  • 607-273-3471

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Had some work done here, which was done well (as good as it gets in Ithaca) but expensive. Second time I came around, the son of the owner had a completely nasty attitude and quoted me a ridiculous price. Due to his demeanor and his

3
★★★★★

Had some work done here, which was done well (as good as it gets in Ithaca) but expensive. Second time I came around, the son of the owner had a completely nasty attitude and quoted me a ridiculous price. Due to his demeanor and his

.

I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself arguing with them. The owner did not understand how the engraving was incorrect when it clearly did not match what was written when we ordered the engraving (the formatting of the dates were wrong). Also, they claimed that my rather expensive wedding ring (purchased elsewhere) was to blame for the diamond that fell out of it while it was in their care. They were going to charge me up to $100 to fix their mistake.

I was visibly upset about everything that had happened, but instead of helping me, the owner told me that I was a difficult customer and that he didn't even want to fix the rings for me anymore.

Stupidly, I left them there overnight (I was there 15 minutes before closing) so that they could fix their mistakes, but then rightly decided that there was no way I wanted them to touch my rings anymore and came back in at 9am the next day. They had erased the engravings completely already and then accused me of trying to get the engravings for free. I was subjected to insult after insult, again being told in a patronizing tone that I was a difficult customer and that they should add an aggravation charge to my bill. At that point, I ignored their comments, took my rings, and left. I did pay for the resizing, but not any engraving, which they told me I was lucky to not have to pay for because really I should be charged for the engraving and the removal.

I will never set foot in this store again and I urge you to do the same. They do not know how to run a business.

1
★☆☆☆☆

I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself arguing with them. The owner did not understand how the engraving was incorrect when it clearly did not match what was written when we ordered the engraving (the formatting of the dates were wrong). Also, they claimed that my rather expensive wedding ring (purchased elsewhere) was to blame for the diamond that fell out of it while it was in their care. They were going to charge me up to $100 to fix their mistake.

I was visibly upset about everything that had happened, but instead of helping me, the owner told me that I was a difficult customer and that he didn't even want to fix the rings for me anymore.

Stupidly, I left them there overnight (I was there 15 minutes before closing) so that they could fix their mistakes, but then rightly decided that there was no way I wanted them to touch my rings anymore and came back in at 9am the next day. They had erased the engravings completely already and then accused me of trying to get the engravings for free. I was subjected to insult after insult, again being told in a patronizing tone that I was a difficult customer and that they should add an aggravation charge to my bill. At that point, I ignored their comments, took my rings, and left. I did pay for the resizing, but not any engraving, which they told me I was lucky to not have to pay for because really I should be charged for the engraving and the removal.

I will never set foot in this store again and I urge you to do the same. They do not know how to run a business.

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I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself

3
★★★★★

I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself

.

We love schooley's. They are very fair priced.They have alot of really nice pieces.Dave and his family always treat you like family. Never have we had to take anything back to be fixed like we always have to at Kays in mall. Myself and my daughters love everything we have bought there.If you want excellent pieces that dont break We would say shop Schooley's if you want a beautiful piece of jewlery with quality..Keep up the good work schooley family.

5
★★★★★

We love schooley's. They are very fair priced.They have alot of really nice pieces.Dave and his family always treat you like family. Never have we had to take anything back to be fixed like we always have to at Kays in mall. Myself and my daughters love everything we have bought there.If you want excellent pieces that dont break We would say shop Schooley's if you want a beautiful piece of jewlery with quality..Keep up the good work schooley family.

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Go to Mansour Jewelers and check the prices before you decide where to make any jewelry adjustments. Not only does Schooley overcharge, they make you leave your jewelry overnight even for a simple adjustment.

1
★☆☆☆☆

Go to Mansour Jewelers and check the prices before you decide where to make any jewelry adjustments. Not only does Schooley overcharge, they make you leave your jewelry overnight even for a simple adjustment.

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I brought in a family engagement ring that needed to be resized. We decided to replace the setting as well and they did a beautiful job. Plan to return for wedding bands.

4
★★★★☆

I brought in a family engagement ring that needed to be resized. We decided to replace the setting as well and they did a beautiful job. Plan to return for wedding bands.

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I went in to have a watch looked at and was told that they "would not touch it" - no reason given, but the owner refused to look at it to see if it could be fixed. Get the impression that unless you look "loaded" when you come in the door, he has little interest in you.

1
★☆☆☆☆

I went in to have a watch looked at and was told that they "would not touch it" - no reason given, but the owner refused to look at it to see if it could be fixed. Get the impression that unless you look "loaded" when you come in the door, he has little interest in you.

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Lovely variety of jewelery. Beautiful shop (nice and bright, clean and organized). The lighting is great for looking at stones. Friendly with browsers (like me ;-) ).

4
★★★★☆

Lovely variety of jewelery. Beautiful shop (nice and bright, clean and organized). The lighting is great for looking at stones. Friendly with browsers (like me ;-) ).

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Of the two mainstream (non-mall, non-custom) jewelers in Ithaca, Mansour being the other, Schooleys is the place to visit. Being mostly a watch person, that's what I'll judge them on here. With a line that ranges from Swiss Army to Omega, you have a good chance of finding what you want -- far better than you would expect in a small town. They're also quite willing to pull out the catalogs and show you models they don't carry but can order. And it makes no difference at what pricepoint you buy, the service is the same -- courteous, knowledgable, efficient. And they are aware that watches typically discount, so if you know the going rate they'll come close to it or match it (and you still get the service). Recommended!

4
★★★★☆

Of the two mainstream (non-mall, non-custom) jewelers in Ithaca, Mansour being the other, Schooleys is the place to visit. Being mostly a watch person, that's what I'll judge them on here. With a line that ranges from Swiss Army to Omega, you have a good chance of finding what you want -- far better than you would expect in a small town. They're also quite willing to pull out the catalogs and show you models they don't carry but can order. And it makes no difference at what pricepoint you buy, the service is the same -- courteous, knowledgable, efficient. And they are aware that watches typically discount, so if you know the going rate they'll come close to it or match it (and you still get the service). Recommended!

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Beautiful jewelry and a very knowledgable staff help enhance the shopping experience. This is not a mall jewelry store- you will be waited on by someone who knows their jewelry and can help guide you. For the most part, they seem to really try to help work within your budget. You will be able to find or create that one of a kind piece here that you could never find in a chain. Of course being so specialized comes at a cost. You will be paying for high end pieces so they have a higher end price then the chiains but personal service and reputation make it worth the cost! On-site jewelry repair is a definate plus but the are vey busy so slow turn around time

4
★★★★☆

Beautiful jewelry and a very knowledgable staff help enhance the shopping experience. This is not a mall jewelry store- you will be waited on by someone who knows their jewelry and can help guide you. For the most part, they seem to really try to help work within your budget. You will be able to find or create that one of a kind piece here that you could never find in a chain. Of course being so specialized comes at a cost. You will be paying for high end pieces so they have a higher end price then the chiains but personal service and reputation make it worth the cost! On-site jewelry repair is a definate plus but the are vey busy so slow turn around time

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