This neighborhood tequila house/grille is literally two blocks away from my apt, smack dab in the middle of (in my opinion) one of the most exciting and up and coming neighborhoods on the fabulous island of Manhattan. I will admit, I have given this place a visit once or twice for drinks during the summer when it was still tolerable to sit outside. Unfortunately, the service was less than desirable this time around.
This evening, I brought my dad to Mustangs to grab a quick bite and a drink only to apologize at the end of the meal for an unacceptable experience. Not only did our server disregard our table and not take our order in a timely fashion, he stood at the table directly next to ours and proceeded to chat with them about random topics for over 20 minutes (and I?m not embellishing) when he had yet to even take our order. I soon got the attention of the manager, thinking that he would defuse this problem and perhaps speed up the process of our meal, yet he seemed to care less than our server did about the level of service that we were receiving.
It?s unfortunate that our neighborhood is forced to put up with this type of establishment that does nothing more than take up space in the middle of our upbeat little strip. My advice? Beef up the customer service, and tackle some serious issues of laziness.
Pros: Great plates, fantastic selection of Tequilla
Cons: Draft beer was warm, staff was unattentive...
Posted 11/18/09