Black's Auto Service Center

★★★★☆
  • 137 E Pulteney St

    Corning, NY 14830

    Map & Directions
  • 607-962-6150

Automotive

Automotive
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My adventure at Blacks Auto in Corning NY:
It all started with a rather major transmission cooler line leak (the line that circulates transmission fluid between the radiator and the transmission) when I returned home from my trip. So, I carefully rolled the car it to Blacks the next morning. I scheduled an appointment and went from there. Maybe I was not clear enough, but I was looking for updates when parts were required, and an estimation of labor costs. All, I received was a bill the following after noon. No calls were made, and as a matter of fact I had to call to see if my car was fixed before the end of the first day. Once I received my bill, for 2 hours of labor and $35 in part, I thought the problem would be resolved. Side rant; while I do still believe the job was a 2 hour job, I was not there to time it. While I have replaced this line at home before about 5 years ago when I first got the car (It took about 2 hours), I would imagine having the correct tools and a lift it would have been faster. So anyway, after I got in the car, I decided to take a trip around the block to see if the issues with the transmission were resolved (the car had shifted hard between 3rd and 4th as the transmission fluid was low). Well the car kind of seemed more smooth, but there was this terrible burning smell. So I parked at work, and got out to take a look again. It was spewing transmission fluid everywhere, almost identically to the way it was when I left it with them. So, I took it back again. I walked in and nicely told the lady at the front desk I believe the transmission still has a leak. She seemed confident that it was transmission fluid residue from the line replacement (I knew It was not), but I said maybe, but I would like the mechanic to take another look. I restated again, I would like an update on what the issue is when you find it. Once again I just receive a call when it was finished. Once I arrived she stated the other coolant line had blown. I went with that information as it seemed like a reasonable explanation. So, once again I take it around the block. This time there was less smoke and even smoother shifts between gears. So I got back to work, parked and checked under the hood again. What I found was well disappointing. It appears the leaking section of line was cut and replaced with a rubber hose and three pipe clamps. While I cannot deny the leak was fixed, I dont believe this is what anyone would have in mind as a proper fix. A couple final notes; after the second fix the transmission fluid was never replaced (I put 3 quarts in once I got home), the bolt that straps the coolant lines to the transmission was missing.

Now that the facts are written, here is my hypothesis on the whole situation. I assume they got a used line, as the line was not new (it could possibly be the original). If it was a used line I believe it was defective in the same way mine was and blew. While the lady at the desk said I likely had transmission issues, I struggle to understand how a line that was meant for this pressure would just explode. If anyone has any Ideas on how the transmission blows coolant lines I would like to know, to investigate the issue. Anyway, to conclude the hypothesis, upon the second return, I believe they realized their mistake of using a used line instead of using a new line (which I would have asked them to do IF I WAS EVEN GIVEN THAT OPTION) and just cut the problem area and replaced it with a (opinion: junky) hose they had around. Then they decided to cut corners and not bolt the metal strap for the coolant lines back on and also SOMEHOW forgot to replenish the transmission fluid for a car that was in for a TRANSMISSION LEAK. To those with auto savvy, I would like to hear your thoughts about this Maybe, I should have expected this quality, for the price I paid, but you all are welcome to judge. For those that want to know I paid $218. Receipt lists $15 for a line (not sure any detail about it) wish I could know if it was new or used, $17.50 for tranny fluid, and 2 hours of labor ($170). One last note a NEW line from Rock Auto runs between $15 and $18.

1
★☆☆☆☆

My adventure at Blacks Auto in Corning NY:
It all started with a rather major transmission cooler line leak (the line that circulates transmission fluid between the radiator and the transmission) when I returned home from my trip. So, I carefully rolled the car it to Blacks the next morning. I scheduled an appointment and went from there. Maybe I was not clear enough, but I was looking for updates when parts were required, and an estimation of labor costs. All, I received was a bill the following after noon. No calls were made, and as a matter of fact I had to call to see if my car was fixed before the end of the first day. Once I received my bill, for 2 hours of labor and $35 in part, I thought the problem would be resolved. Side rant; while I do still believe the job was a 2 hour job, I was not there to time it. While I have replaced this line at home before about 5 years ago when I first got the car (It took about 2 hours), I would imagine having the correct tools and a lift it would have been faster. So anyway, after I got in the car, I decided to take a trip around the block to see if the issues with the transmission were resolved (the car had shifted hard between 3rd and 4th as the transmission fluid was low). Well the car kind of seemed more smooth, but there was this terrible burning smell. So I parked at work, and got out to take a look again. It was spewing transmission fluid everywhere, almost identically to the way it was when I left it with them. So, I took it back again. I walked in and nicely told the lady at the front desk I believe the transmission still has a leak. She seemed confident that it was transmission fluid residue from the line replacement (I knew It was not), but I said maybe, but I would like the mechanic to take another look. I restated again, I would like an update on what the issue is when you find it. Once again I just receive a call when it was finished. Once I arrived she stated the other coolant line had blown. I went with that information as it seemed like a reasonable explanation. So, once again I take it around the block. This time there was less smoke and even smoother shifts between gears. So I got back to work, parked and checked under the hood again. What I found was well disappointing. It appears the leaking section of line was cut and replaced with a rubber hose and three pipe clamps. While I cannot deny the leak was fixed, I dont believe this is what anyone would have in mind as a proper fix. A couple final notes; after the second fix the transmission fluid was never replaced (I put 3 quarts in once I got home), the bolt that straps the coolant lines to the transmission was missing.

Now that the facts are written, here is my hypothesis on the whole situation. I assume they got a used line, as the line was not new (it could possibly be the original). If it was a used line I believe it was defective in the same way mine was and blew. While the lady at the desk said I likely had transmission issues, I struggle to understand how a line that was meant for this pressure would just explode. If anyone has any Ideas on how the transmission blows coolant lines I would like to know, to investigate the issue. Anyway, to conclude the hypothesis, upon the second return, I believe they realized their mistake of using a used line instead of using a new line (which I would have asked them to do IF I WAS EVEN GIVEN THAT OPTION) and just cut the problem area and replaced it with a (opinion: junky) hose they had around. Then they decided to cut corners and not bolt the metal strap for the coolant lines back on and also SOMEHOW forgot to replenish the transmission fluid for a car that was in for a TRANSMISSION LEAK. To those with auto savvy, I would like to hear your thoughts about this Maybe, I should have expected this quality, for the price I paid, but you all are welcome to judge. For those that want to know I paid $218. Receipt lists $15 for a line (not sure any detail about it) wish I could know if it was new or used, $17.50 for tranny fluid, and 2 hours of labor ($170). One last note a NEW line from Rock Auto runs between $15 and $18.

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Black??s has excellent customer service and skilled auto technicians. Their friendly staff and commitment to customer satisfaction is commendable and worth noting.

5
★★★★★

Black??s has excellent customer service and skilled auto technicians. Their friendly staff and commitment to customer satisfaction is commendable and worth noting.

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This place gets your car taken care of so fast and its cheap. I went there to get my oil changed and a tune up, and they were so fast. The people that work there are very friendly too. And if there is a service that they dont offer they will reccomend a good cheap place to get it done.

5
★★★★★

This place gets your car taken care of so fast and its cheap. I went there to get my oil changed and a tune up, and they were so fast. The people that work there are very friendly too. And if there is a service that they dont offer they will reccomend a good cheap place to get it done.

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