Betsy R Cleveland Chimney Swp

★★★☆☆

Business Services

Business Services
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WASTE OF TIME AND MONEY. I'm a mother of four (all under the age of 15!) so wanted to give myself a break after the holiday chaos. Well the cleaning girls from Broom Hilda's arrived late, left early, and I wound up cleaning the whole house anyhow because they did such a lousy job. Seriously folks just spend the money and get a QUALITY service. Owner is unfriendly too.

0
★☆☆☆☆

WASTE OF TIME AND MONEY. I'm a mother of four (all under the age of 15!) so wanted to give myself a break after the holiday chaos. Well the cleaning girls from Broom Hilda's arrived late, left early, and I wound up cleaning the whole house anyhow because they did such a lousy job. Seriously folks just spend the money and get a QUALITY service. Owner is unfriendly too.

Pros: Can't think of any

Cons: Sloppy and unprofessional; YOU wind up cleaning afterwards

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Great group of people to work with, did what I asked, worked quickly and did a fantastic job! This company has been in the area for a long time so you know they will be there when you need them. Glad I found them!

2
★★★★★

Great group of people to work with, did what I asked, worked quickly and did a fantastic job! This company has been in the area for a long time so you know they will be there when you need them. Glad I found them!

Pros: Long time happy employees

Cons: wish I could have them more often!

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They made my old house and contents SPARKLE. In these "different" times, it's nice to find a company that not only provides a needed service but that also really cares. I found the staff were people who I felt safe with when they were working in my home.

I am very satisfied. I highly recommend Broom Hilda to all my friends, who generally are as elderly as I am.

2
★★★★★

They made my old house and contents SPARKLE. In these "different" times, it's nice to find a company that not only provides a needed service but that also really cares. I found the staff were people who I felt safe with when they were working in my home.

I am very satisfied. I highly recommend Broom Hilda to all my friends, who generally are as elderly as I am.

Pros: Nice people giving great service

Cons: none

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I have used this service many times and have always been very happy with the results. The cleaners are always friendly and very professional. The prices are reasonable and I would recommend any one looking for a cleaning company to use them!

2
★★★★★

I have used this service many times and have always been very happy with the results. The cleaners are always friendly and very professional. The prices are reasonable and I would recommend any one looking for a cleaning company to use them!

Pros: best cleaning service

Cons: none

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ive used this service for 5 months, every week and they're great. I dont know what these other reviewers are talking about. THe owner has been nothing but great to me and the girls that come are friendly and prompt. the prices are reasonable too. I would definitely recommend them.

2
★★★★★

ive used this service for 5 months, every week and they're great. I dont know what these other reviewers are talking about. THe owner has been nothing but great to me and the girls that come are friendly and prompt. the prices are reasonable too. I would definitely recommend them.

Pros: best service in town

Cons: none!

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I asked both the person I spoke to on the phone and the girls that showed up at my home to do a very thorough job. They were gone within an hour (they left while we were gone for a few minutes taking my son to camp), and hadn't done much more than mop the floors. They did not clean the bathtub, the bathroom mirrors or any of the fixtures. They did not dust anything in the upstairs rooms, despite the fact that I told them to focus on dusting everything. They did not wipe down the refrigerator or any of our tables. Avoid this service like the plague!

0
★☆☆☆☆

I asked both the person I spoke to on the phone and the girls that showed up at my home to do a very thorough job. They were gone within an hour (they left while we were gone for a few minutes taking my son to camp), and hadn't done much more than mop the floors. They did not clean the bathtub, the bathroom mirrors or any of the fixtures. They did not dust anything in the upstairs rooms, despite the fact that I told them to focus on dusting everything. They did not wipe down the refrigerator or any of our tables. Avoid this service like the plague!

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Service and customer care have rapidly worsened in the past year with this agency, which was once one of the area's better cleaning services. Calls are rarely returned. Workers are overbooked and stay no more than one hour for a job that requires at least two. Not even the bare minimum (i.e. completely dusting the dining room table) can be expected, and the dust and dirt just piles up, especially behind and in the furniture. The company takes no pride in their work, and the workers are constantly complaining about their employer. My new appliances are completely scratched because scouring pads were used on the surfaces. Better to pay more with a quality, reputable company than to pay what you think is a reasonable price and than have to re-do it yourself.

0
★☆☆☆☆

Service and customer care have rapidly worsened in the past year with this agency, which was once one of the area's better cleaning services. Calls are rarely returned. Workers are overbooked and stay no more than one hour for a job that requires at least two. Not even the bare minimum (i.e. completely dusting the dining room table) can be expected, and the dust and dirt just piles up, especially behind and in the furniture. The company takes no pride in their work, and the workers are constantly complaining about their employer. My new appliances are completely scratched because scouring pads were used on the surfaces. Better to pay more with a quality, reputable company than to pay what you think is a reasonable price and than have to re-do it yourself.

Pros: None.

Cons: A total thumbs down.

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Be sure to agree on a price (preferably in writing) before letting these people in your house. I didn't, so I got a nasty shock when I got the bill. Now all I can do about it is warn others not to make the same mistake. I expect to get ripped off in a big city; never expected it in Ithaca. Beware!

0
★☆☆☆☆

Be sure to agree on a price (preferably in writing) before letting these people in your house. I didn't, so I got a nasty shock when I got the bill. Now all I can do about it is warn others not to make the same mistake. I expect to get ripped off in a big city; never expected it in Ithaca. Beware!

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We hired this company to clean for us. You never get the same cleaners- they are unfriendly, and don't clean what visably needs to be cleaned. The owner Betsy Cleveland doesn't return calls or rectify issues.
They don't get much worse than this!

0
★☆☆☆☆

We hired this company to clean for us. You never get the same cleaners- they are unfriendly, and don't clean what visably needs to be cleaned. The owner Betsy Cleveland doesn't return calls or rectify issues.
They don't get much worse than this!

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Broom Hilda's is inexpensive. The first few times they did a great job but it has been getting progressively worse. A few times I had to re-clean! They are very flexible for times and will willingly book in an emergency. This is exactly what they are good for, if you don't have a regular. Perfectly average, not terribly friendly.

1
★★★☆☆

Broom Hilda's is inexpensive. The first few times they did a great job but it has been getting progressively worse. A few times I had to re-clean! They are very flexible for times and will willingly book in an emergency. This is exactly what they are good for, if you don't have a regular. Perfectly average, not terribly friendly.

Pros: availability, price

Cons: cleaning is mediocre, not terribly friendly

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I was (mistakenly?) overcharged by the employees and have had great difficulty in resolving the problem with the owner. She essentially said that I must be wrong, and has refused to refund the overcharged amount.

1
★★☆☆☆

I was (mistakenly?) overcharged by the employees and have had great difficulty in resolving the problem with the owner. She essentially said that I must be wrong, and has refused to refund the overcharged amount.

Pros: Responded to my request for cleaning right away, and had a crew available within 24 hours.

Cons: Wrote down the wrong week for the cleaning, then overcharged me and refused to refund the excess.

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Great chimney sweeps: you can't do it yourself, you HAVE TO have it done, they're fast and efficient, and it's affordable. Plus they have a house cleaning service (Broom Hilda's Housecleaning) and window washing service.

2
★★★★★

Great chimney sweeps: you can't do it yourself, you HAVE TO have it done, they're fast and efficient, and it's affordable. Plus they have a house cleaning service (Broom Hilda's Housecleaning) and window washing service.

Pros: Affordable, Efficient, Friendly

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Everything about this company is professional, affordable, and friendly! They make our house spotless and we love it. Also, check out the chimney sweeping and window washing services-they're great!

2
★★★★★

Everything about this company is professional, affordable, and friendly! They make our house spotless and we love it. Also, check out the chimney sweeping and window washing services-they're great!

Pros: Affordable, Friendly, Professional

 

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