Sleepy's The Mattress Pros

★★☆☆☆

About Sleepy's The Mattress Pros

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VERY BIG WARNING*******I BOUGHT MY MATTRESS AND BOX SPRING AT 600 6TH AVE LOCATION BUT IT DOSENT MATTER, THE SALES PEOPLE AND CUSTOMER SERVICE ARE EQUALLY FRAUDULENT . **LIARS, THEIFS AND 1 VERY BIG FRAUD.** OVERCHARGED* WHEN I LEFT THE

3
★★★★★

VERY BIG WARNING*******I BOUGHT MY MATTRESS AND BOX SPRING AT 600 6TH AVE LOCATION BUT IT DOSENT MATTER, THE SALES PEOPLE AND CUSTOMER SERVICE ARE EQUALLY FRAUDULENT . **LIARS, THEIFS AND 1 VERY BIG FRAUD.** OVERCHARGED* WHEN I LEFT THE

.

Just want to warn people who are about to buy a mattress ... don't go Sleepys ... I payed $ 1167.00 for a mattress less than 2 months ago ..and I going to have to buy another one some place else because it's all falling apart .. Do not buy

3
★★★★★

Just want to warn people who are about to buy a mattress ... don't go Sleepys ... I payed $ 1167.00 for a mattress less than 2 months ago ..and I going to have to buy another one some place else because it's all falling apart .. Do not buy

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Don't you even go there. Its a RIP OFF! I bought mattress there ( Miralux Rave 11 full size $500, without base), i payed $30 to pick it up from the store ( can you believe it? ). After a few nights it started loosing support and couldn't sleep on it, it caused terrible back pain. When i called them to return, they said that i need to pay the fee of almost $340 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when i was buying the mattress and theres no info about it on the receipt they gave me. The customer service over there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product, return policy or warranty that is very tricky as it turned out.
Now i have to go to the reputable store and get another mattress, cause i cant handle the pain i get every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet.
I wish we could do something about this crooks, but as always the law is on their side.

1
★☆☆☆☆

Don't you even go there. Its a RIP OFF! I bought mattress there ( Miralux Rave 11 full size $500, without base), i payed $30 to pick it up from the store ( can you believe it? ). After a few nights it started loosing support and couldn't sleep on it, it caused terrible back pain. When i called them to return, they said that i need to pay the fee of almost $340 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when i was buying the mattress and theres no info about it on the receipt they gave me. The customer service over there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product, return policy or warranty that is very tricky as it turned out.
Now i have to go to the reputable store and get another mattress, cause i cant handle the pain i get every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet.
I wish we could do something about this crooks, but as always the law is on their side.

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Bought a mattress here a year ago, and now its completely falling apart, sagging all throughout. It shouldn't have been a problem, since there is an alleged 10 year warranty - but they refuse honor it, since 'sagging is natural'.

As I

3
★★★★★

Bought a mattress here a year ago, and now its completely falling apart, sagging all throughout. It shouldn't have been a problem, since there is an alleged 10 year warranty - but they refuse honor it, since 'sagging is natural'.

As I

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I'm only putting one star because it would not let me put 0 whic is what I would rate this company.

I recently ordered a Riva Platform Bed (Style Moriva5/0HFES). The bed was not put together correctly; the middle slat broke. On September 14, 2010 a sleepy's worker came to repair the bed. He told me that the bed could not be repaired; that the platform rails and slat were defective and recommended that I use bed beams once the bed was eventually repaired with the right parts. I went back to the sleepy's where i initially purchased the bed (on Montague Street, in Brooklyn Heights) with this information. They told me that since there had never been any problems with this model they would replace the entire bed. While this was not necessary (as the only thing that needed to be replaced was the middle slots with the addition of bed beams) I agreed that the bed would be replaced. The agreement was that the bed would be replaced and the former bed would be taken away from the premises. On Sunday, October 3, 2010 three truckers came to my apartment. I stepped to put my laundry in the dryer and saw that a sleepys delivery truck was in front of my building. My girlfriend who was in my apartment called me and told me that the truckers only replaced the head board, they did not replace the bed. In addition, the rails and slats had not been replaced. I ran upstairs and saw that the drivers were leaving. I told the drivers that the entire bed was supposed to be replaced; they responded that it did not, only the headboard needed to be replaced. I got customer service on the phone and customer service acknowledged that the entire bed needed to be replaced and that the replaced bed was to be taken away from the premises. She spoke with the drivers who then gave me back the phone. When I hung up the phone the drivers left and drove away; they apparently refused to take the headboard. Now not only am i still with a broken bed, I have this large extra headboard that I never even needed in my apartment. I then called sleepys customer service and asked them to at least take the extra headboard away. They told me that it could not be done that I would have to wait until they had drivers available to take the bed away and offered me a $50 gift certificate. I refused to take the gift certificate as was sickened to my stomach as to how this entire process was handled. Not only did sleepys give me a defective product, it failed to do the exchange as agreed and left me with an extra headboard which is taking up a significant part of my one bedroom apartment. There seems to be no accountability. I intend on making a formal complaint with the better business bureau about this fiasco. The drivers were extremely rude, customer service was not helpful and I'm left with a defective product. I am appalled by the way I was treated and regret the day i decided to purchase my bed from sleepys

0
★☆☆☆☆

I'm only putting one star because it would not let me put 0 whic is what I would rate this company.

I recently ordered a Riva Platform Bed (Style Moriva5/0HFES). The bed was not put together correctly; the middle slat broke. On September 14, 2010 a sleepy's worker came to repair the bed. He told me that the bed could not be repaired; that the platform rails and slat were defective and recommended that I use bed beams once the bed was eventually repaired with the right parts. I went back to the sleepy's where i initially purchased the bed (on Montague Street, in Brooklyn Heights) with this information. They told me that since there had never been any problems with this model they would replace the entire bed. While this was not necessary (as the only thing that needed to be replaced was the middle slots with the addition of bed beams) I agreed that the bed would be replaced. The agreement was that the bed would be replaced and the former bed would be taken away from the premises. On Sunday, October 3, 2010 three truckers came to my apartment. I stepped to put my laundry in the dryer and saw that a sleepys delivery truck was in front of my building. My girlfriend who was in my apartment called me and told me that the truckers only replaced the head board, they did not replace the bed. In addition, the rails and slats had not been replaced. I ran upstairs and saw that the drivers were leaving. I told the drivers that the entire bed was supposed to be replaced; they responded that it did not, only the headboard needed to be replaced. I got customer service on the phone and customer service acknowledged that the entire bed needed to be replaced and that the replaced bed was to be taken away from the premises. She spoke with the drivers who then gave me back the phone. When I hung up the phone the drivers left and drove away; they apparently refused to take the headboard. Now not only am i still with a broken bed, I have this large extra headboard that I never even needed in my apartment. I then called sleepys customer service and asked them to at least take the extra headboard away. They told me that it could not be done that I would have to wait until they had drivers available to take the bed away and offered me a $50 gift certificate. I refused to take the gift certificate as was sickened to my stomach as to how this entire process was handled. Not only did sleepys give me a defective product, it failed to do the exchange as agreed and left me with an extra headboard which is taking up a significant part of my one bedroom apartment. There seems to be no accountability. I intend on making a formal complaint with the better business bureau about this fiasco. The drivers were extremely rude, customer service was not helpful and I'm left with a defective product. I am appalled by the way I was treated and regret the day i decided to purchase my bed from sleepys

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My experience with Sleepy's is trying to help my daughter, my friend, and my mother after each parted with her money to Sleepy's. None received what she paid for. Two received weightless inferior mattresses. None could get their money back, and one ended up paying nearly twice the cost of her purchase when she elected to avail herself of Sleepy's exchange program. None were happy, and I had to threaten litigation to even get one of them an exchange. There are no redeeming qualities to Sleepy's. We would benefit most if the FTC put Sleepy's out of business. DON'T DO BUSINESS WITH SLEEPY'S.

0
★☆☆☆☆

My experience with Sleepy's is trying to help my daughter, my friend, and my mother after each parted with her money to Sleepy's. None received what she paid for. Two received weightless inferior mattresses. None could get their money back, and one ended up paying nearly twice the cost of her purchase when she elected to avail herself of Sleepy's exchange program. None were happy, and I had to threaten litigation to even get one of them an exchange. There are no redeeming qualities to Sleepy's. We would benefit most if the FTC put Sleepy's out of business. DON'T DO BUSINESS WITH SLEEPY'S.

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first of all, please do not make the same mistake i did!

bought my full size mattress a year ago and changed already twice. the third change will come up this week since i am freaking out with this bed.

i had the worse costumer service when i bought which led me to purchase the wrong mattress. this lead to an exchange the next week. 3 month later i started to feel very uncomfortable the time i lay in. the change occure...itwas not a mattress an more but a BATH TUBE. a huge dent was visible with the naked eye.
i called costumer service and threatened them to sue them. this had an effect and i did not even need to pay the "mandatory" delivery fee.

i got a new mattress after the inspector came but have now exactly the same issue. back pain, bad sleep, waking up 5 times a night. will do this again and probably go to court.

please..do not buy at sleepys!!

0
★☆☆☆☆

first of all, please do not make the same mistake i did!

bought my full size mattress a year ago and changed already twice. the third change will come up this week since i am freaking out with this bed.

i had the worse costumer service when i bought which led me to purchase the wrong mattress. this lead to an exchange the next week. 3 month later i started to feel very uncomfortable the time i lay in. the change occure...itwas not a mattress an more but a BATH TUBE. a huge dent was visible with the naked eye.
i called costumer service and threatened them to sue them. this had an effect and i did not even need to pay the "mandatory" delivery fee.

i got a new mattress after the inspector came but have now exactly the same issue. back pain, bad sleep, waking up 5 times a night. will do this again and probably go to court.

please..do not buy at sleepys!!

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About a year and a half ago my boyfriend and I purchased a mattress and box spring and frame from Sleepys. About a month ago we noticed that the mattress had deep impressions all over the mattress. The top portion of the mattress has shifted and it hangs over the end of the bed by more than 1 1/2". I have never seen anything like this and I have owned a number of mattresses in my life, some cheap and some very expensive. We had the inspector come, and unfortunately we weren't home at the time so we had my boyfriends mom let her in. We spoke to the inspector and were told we would be getting a new mattress in 2 weeks. Today we got the report showing the impressions and the overhang, but it stated that the warranty was voided because there were two stains. Indeed there are two bright yellow marks (looks like yellow food die) that I had not noticed before. We inspected the bed in the morning after we removed the bed protector we always have on the bed and those marks were not there. We called Sleepys and tried to get a re-inspection as the report says we are entitled to, we were told that because of the stains we couldn't get one nor have the mattress replaced. We tried the argument that even if the stains were there that the product was so blatantly defective and inferior that it should be replaced. We were offered a deep discount on a new one, we didn't feel comfortable getting another product which would likely be problematic. So now we are out $1500 and have to buy a new bed.

Bottom line, SLEEPYS sells shoddy merchandise and doesn't make good on warranty's. If you want a good night's sleep and no aggravation shop elsewhere!!

0
★☆☆☆☆

About a year and a half ago my boyfriend and I purchased a mattress and box spring and frame from Sleepys. About a month ago we noticed that the mattress had deep impressions all over the mattress. The top portion of the mattress has shifted and it hangs over the end of the bed by more than 1 1/2". I have never seen anything like this and I have owned a number of mattresses in my life, some cheap and some very expensive. We had the inspector come, and unfortunately we weren't home at the time so we had my boyfriends mom let her in. We spoke to the inspector and were told we would be getting a new mattress in 2 weeks. Today we got the report showing the impressions and the overhang, but it stated that the warranty was voided because there were two stains. Indeed there are two bright yellow marks (looks like yellow food die) that I had not noticed before. We inspected the bed in the morning after we removed the bed protector we always have on the bed and those marks were not there. We called Sleepys and tried to get a re-inspection as the report says we are entitled to, we were told that because of the stains we couldn't get one nor have the mattress replaced. We tried the argument that even if the stains were there that the product was so blatantly defective and inferior that it should be replaced. We were offered a deep discount on a new one, we didn't feel comfortable getting another product which would likely be problematic. So now we are out $1500 and have to buy a new bed.

Bottom line, SLEEPYS sells shoddy merchandise and doesn't make good on warranty's. If you want a good night's sleep and no aggravation shop elsewhere!!

Pros: None

Cons: Inferior product, worse customer service

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I bought a full size mattress. Online it says the mattress should be 54W x 75L. The bed came delivered as a 52W x 72L. Shorter by 2-3 inches all around! It looks so small in the bed frame that i bought that i see the wood planks underneath. According to the Sleepy's customer service rep, a mattress can be 3 inches off. I have never heard of a thing. When I yelled on the phone, they promised they would measure it and send me something larger. However, it was delivered again in the same exact size. Overall the customer service was horrible. They gave me attitude and didn't care how happy the customer was. They wasted my time by making me wait for a second delivery that turned out to be pointless. The person on the phone couldnt even leave a msg for the customer service to call me tomorrow. Never again!

0
★☆☆☆☆

I bought a full size mattress. Online it says the mattress should be 54W x 75L. The bed came delivered as a 52W x 72L. Shorter by 2-3 inches all around! It looks so small in the bed frame that i bought that i see the wood planks underneath. According to the Sleepy's customer service rep, a mattress can be 3 inches off. I have never heard of a thing. When I yelled on the phone, they promised they would measure it and send me something larger. However, it was delivered again in the same exact size. Overall the customer service was horrible. They gave me attitude and didn't care how happy the customer was. They wasted my time by making me wait for a second delivery that turned out to be pointless. The person on the phone couldnt even leave a msg for the customer service to call me tomorrow. Never again!

Pros: able to negotiate price

Cons: Customer Service

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They do not anything to money from you. I gave them an advance and tried getting it back. It took me 30 calls and 1 month to get my money back.

0
★☆☆☆☆

They do not anything to money from you. I gave them an advance and tried getting it back. It took me 30 calls and 1 month to get my money back.

Pros: None

Cons: Terrible sales people, dirty tricks

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When you go to sleepy's, you are meet with people who are going to use any marketing tricks to make you buy a mattress. For example they will always offer you some kind of bargain so you feel you need to buy this right away, they insist like crazy, they offer you to put some down payment, etc etc (By the way, their mattresses are not that great, and always super expensive so after the discount they give you you feel like you should buy..). I have been sleeping on a bed I bought at Sleepys and it's hurting my back pretty badly and I considered returning it. I was told that you have a 21 days trial period. What I didn't know (and the sales representative didn't tell me, he only told me about the 21 days period) is that it costs $249 + $89 delivery + taxes to return a queen size mattress!! I bought this one for $480. Do I really want to give them all this money and on top of that have to buy another one from them? No way!
If you read this, please go to 1800 mattress instead. The staff is nicer, and if you want to change the mattress, it only costs $59 delivery. Period.

0
★☆☆☆☆

When you go to sleepy's, you are meet with people who are going to use any marketing tricks to make you buy a mattress. For example they will always offer you some kind of bargain so you feel you need to buy this right away, they insist like crazy, they offer you to put some down payment, etc etc (By the way, their mattresses are not that great, and always super expensive so after the discount they give you you feel like you should buy..). I have been sleeping on a bed I bought at Sleepys and it's hurting my back pretty badly and I considered returning it. I was told that you have a 21 days trial period. What I didn't know (and the sales representative didn't tell me, he only told me about the 21 days period) is that it costs $249 + $89 delivery + taxes to return a queen size mattress!! I bought this one for $480. Do I really want to give them all this money and on top of that have to buy another one from them? No way!
If you read this, please go to 1800 mattress instead. The staff is nicer, and if you want to change the mattress, it only costs $59 delivery. Period.

Pros: some choice

Cons: read this:

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I was sucked in the the Sleepy's "computer" that supposedly selects the best bed for each individual and shelled out $1300 for a new bed. The bed was great for 6 weeks, but soon after that, the springs seemed to lose their firmness-- I sink way down into it (I weight 130 pounds) and am now getting backaches (I never had backaches). When I called customer service, they said that no matter what happens when your weight is on the bed, they won't do anything until there is a permanent 1 1/2 inch dent in the top. So I waited, finally called an inspector who measured a 1 3/8 inch dent. At 1/8 of an inch short of the standard, I received a letter from Sleepy's that the mattress didn't meet warranty standards and that I have to wait 2 months until I can have another inspector. This has been a nightmare!! In fariness, they did offer to sell me another bed-- how generous!

0
★☆☆☆☆

I was sucked in the the Sleepy's "computer" that supposedly selects the best bed for each individual and shelled out $1300 for a new bed. The bed was great for 6 weeks, but soon after that, the springs seemed to lose their firmness-- I sink way down into it (I weight 130 pounds) and am now getting backaches (I never had backaches). When I called customer service, they said that no matter what happens when your weight is on the bed, they won't do anything until there is a permanent 1 1/2 inch dent in the top. So I waited, finally called an inspector who measured a 1 3/8 inch dent. At 1/8 of an inch short of the standard, I received a letter from Sleepy's that the mattress didn't meet warranty standards and that I have to wait 2 months until I can have another inspector. This has been a nightmare!! In fariness, they did offer to sell me another bed-- how generous!

.

WORST customer service ever. I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy.

Of course the mattress didn't fit. I called him up and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN. Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees.

So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.

0
★☆☆☆☆

WORST customer service ever. I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy.

Of course the mattress didn't fit. I called him up and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN. Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees.

So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.

Pros: Stores everywhere

Cons: Horrible customer service, hidden fees, bad exchange policy, lying salesmen

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after buying a mattress for $1600 we were promised that it is a great mattress, blah blah blah... for the first 3 weeks we didn't spend a lot of time at home so we didn't sleep on it too much. after we had a full week of sleep on the mattress we both had bad back pains. it was 23 days after we bought it and SLEEPY's representative was not willing to even hear our reasoning and refused to exchange it since it was more than 21 days from purchase, which is the period for exchanges. When speaking to a "supervisor" i got the same responses, not even minimum consideration - why is that lady a supervisor if she can't say anything different than the phone rep?

Sleepy?s has a horrible customer service - just like a DMV!

0
★☆☆☆☆

after buying a mattress for $1600 we were promised that it is a great mattress, blah blah blah... for the first 3 weeks we didn't spend a lot of time at home so we didn't sleep on it too much. after we had a full week of sleep on the mattress we both had bad back pains. it was 23 days after we bought it and SLEEPY's representative was not willing to even hear our reasoning and refused to exchange it since it was more than 21 days from purchase, which is the period for exchanges. When speaking to a "supervisor" i got the same responses, not even minimum consideration - why is that lady a supervisor if she can't say anything different than the phone rep?

Sleepy?s has a horrible customer service - just like a DMV!

Cons: Bad Service, inflexibility in customer service

.

I agree that Sleepy's is a NIGHTMARE!!!!!!. I never wrote any review but this was to much. We bought a 700$ mattress, we conformed several times the delivery but they delivered a week latter and we had to buy a cheap mattress to sleep on during the week. They convinced us to buy the mattress by telling us that we will receive a 7 pieces gift for the bed, but since then 4 month had passed and we never saw it. Their costumer service people are so rude and impolite - we called them many times and they promised they will do a special delivery in 3 days. Since then passed a month. I called again and they went back on their word and told me they can't do nothing. I asked to talk to a manager but they said they don't have time, not even to call me back latter. So I bought a 100$ set.
Eventually they cost me much more money and caused me nothing but headaches. They don't communicate between their departments, and they offer to make up for their mistakes and then go back on their word. Terrible.
The mattress was o.k but you can buy it in so many other places - I wish I did that.

0
★☆☆☆☆

I agree that Sleepy's is a NIGHTMARE!!!!!!. I never wrote any review but this was to much. We bought a 700$ mattress, we conformed several times the delivery but they delivered a week latter and we had to buy a cheap mattress to sleep on during the week. They convinced us to buy the mattress by telling us that we will receive a 7 pieces gift for the bed, but since then 4 month had passed and we never saw it. Their costumer service people are so rude and impolite - we called them many times and they promised they will do a special delivery in 3 days. Since then passed a month. I called again and they went back on their word and told me they can't do nothing. I asked to talk to a manager but they said they don't have time, not even to call me back latter. So I bought a 100$ set.
Eventually they cost me much more money and caused me nothing but headaches. They don't communicate between their departments, and they offer to make up for their mistakes and then go back on their word. Terrible.
The mattress was o.k but you can buy it in so many other places - I wish I did that.

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I had a confirmed delivery time scheduled from 7:00am-10:00pm, by 6:00 I called to check on the delivery, and they said the mattress was out of stock! No one had bothered to call and tell me this n the two weeks since i had ordered it. I wasted half my day waiting around for a mattress that would never show up.

0
★☆☆☆☆

I had a confirmed delivery time scheduled from 7:00am-10:00pm, by 6:00 I called to check on the delivery, and they said the mattress was out of stock! No one had bothered to call and tell me this n the two weeks since i had ordered it. I wasted half my day waiting around for a mattress that would never show up.

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Sleepy's is a NIGHTMARE!!!!!! Went back on their word. They didn't even show up for delivery. despite the fact that a customer service person called the night before to confirm. But it gets worse...for my trouble, the daytime supervisor offered to take $60 off the total and to deliver it the next morning. Later that same night, I got a call from another customer service person who was calling to reschedule the delivery and he said there was nothing 'in their computer' about taking any $ off and that I was already getting a great deal on the mattress, and if anything more came off, it would have to come out of his or someone else's pocket, what a liar. They caused me nothing but headaches. They don't communicate between their departments, and they offer to make up for their mistakes and then go back on their word. Terrible.

0
★☆☆☆☆

Sleepy's is a NIGHTMARE!!!!!! Went back on their word. They didn't even show up for delivery. despite the fact that a customer service person called the night before to confirm. But it gets worse...for my trouble, the daytime supervisor offered to take $60 off the total and to deliver it the next morning. Later that same night, I got a call from another customer service person who was calling to reschedule the delivery and he said there was nothing 'in their computer' about taking any $ off and that I was already getting a great deal on the mattress, and if anything more came off, it would have to come out of his or someone else's pocket, what a liar. They caused me nothing but headaches. They don't communicate between their departments, and they offer to make up for their mistakes and then go back on their word. Terrible.

Pros: some nice mattresses, salesman ok

Cons: terrible service, rude customer service, no delivery

 

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