Chanel French Dry Cleaners

★★☆☆☆

About Chanel French Dry Cleaners

Professional Services

Professional Services
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2.0 9
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RUDE RUDE RUDE....is all I have to say!!! AND they will mix up your laundry!!!!
I have been using this place for 2 months out of convience of location. THe other day I got my laundry back with someone else items mixed in with my own and all my underwear missing! I immediately went back and the lady rudely told me they would ask the laundry people and call me the next day. I of course never heard back so returned there the next day. AGAIN the lady was rude and told me she would call me Monday when she talked to the laundry people. I return on Tuesday pissed at this point. The lady was SO RUDE this time. She interrupted me several times telling me to allow her to talk when I was clearly trying to explain why I was so upset. FInally she rolled her eyes and walked away from me!!!
These people have done nothing to remediate their mistake other than treatly me horribly.
I would never recommend them to anyone and I am currently looking for a new dry cleaner.

0
★☆☆☆☆

RUDE RUDE RUDE....is all I have to say!!! AND they will mix up your laundry!!!!
I have been using this place for 2 months out of convience of location. THe other day I got my laundry back with someone else items mixed in with my own and all my underwear missing! I immediately went back and the lady rudely told me they would ask the laundry people and call me the next day. I of course never heard back so returned there the next day. AGAIN the lady was rude and told me she would call me Monday when she talked to the laundry people. I return on Tuesday pissed at this point. The lady was SO RUDE this time. She interrupted me several times telling me to allow her to talk when I was clearly trying to explain why I was so upset. FInally she rolled her eyes and walked away from me!!!
These people have done nothing to remediate their mistake other than treatly me horribly.
I would never recommend them to anyone and I am currently looking for a new dry cleaner.

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top notch! great and very quick service... they are super nice and will stitch loose buttons for free sometimes!

5
★★★★★

top notch! great and very quick service... they are super nice and will stitch loose buttons for free sometimes!

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I am totally disgusted by the way I was treated at this place. I asked them to fix one small hole on a cotton dress seam, and went to pick it up, paid, and then realized that the hole was not even touched! No apology or anything, just the rude woman at the front counter saying to me, "No one here is stayin to fix this...we close at seven." Never again. I agree with another reviewer. There are too many tailors in the city to put up with that kind of customer service.

0
★☆☆☆☆

I am totally disgusted by the way I was treated at this place. I asked them to fix one small hole on a cotton dress seam, and went to pick it up, paid, and then realized that the hole was not even touched! No apology or anything, just the rude woman at the front counter saying to me, "No one here is stayin to fix this...we close at seven." Never again. I agree with another reviewer. There are too many tailors in the city to put up with that kind of customer service.

Pros: None

Cons: Rude service, no apology, clothes not tailored as promised

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I tried to have my boyfriend pick up something I had tailored...they wouldn't let him without the ticket. I called (I had the ticket at work) and told them that I wanted him to pick it up and that I could pay for it over the phone. The owner proceeded to scream at me over the phone in an EXTREMELY condescending manner, and so I said to him "You have lost my business, I will never spend any money there again" because he was so rude... and he HUNG UP ON ME. WHO HANGS UP ON A CUSTOMER????? I've spent over $100 there these past two weeks ALONE, and that's the treatment I get??? I would highly recommend against this place -- I would rather walk 10 blocks with 5 pounds of cleaning in my hand to another store than go here. I've never been treated so rudely.

0
★☆☆☆☆

I tried to have my boyfriend pick up something I had tailored...they wouldn't let him without the ticket. I called (I had the ticket at work) and told them that I wanted him to pick it up and that I could pay for it over the phone. The owner proceeded to scream at me over the phone in an EXTREMELY condescending manner, and so I said to him "You have lost my business, I will never spend any money there again" because he was so rude... and he HUNG UP ON ME. WHO HANGS UP ON A CUSTOMER????? I've spent over $100 there these past two weeks ALONE, and that's the treatment I get??? I would highly recommend against this place -- I would rather walk 10 blocks with 5 pounds of cleaning in my hand to another store than go here. I've never been treated so rudely.

Pros: NONE

Cons: Rude service, Expensive

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Avoid this place like the plague unless you like arguing with them to get your own clothes back. This place is not cheap and they basically bribe you with your own clothes if you bring up a problem. If your clothes is in their hands and you bring up an issue like them lying about deliver dates and times (they do), or missing items (lost a few minor things), or being charged for a service you didn't ask for (they have done this), they will basically deny everything, say it's your fault they lost your shirt or can't deliver laundry as promised, then start to yell. This will be followed by " so you want your stuff or not?". If you angered them in some way then you may not get your clothes until a much much later date, regardless of when they saidyou can have it. These people work on a whim and if you go to this place, say goodbye to client rights and good customer service and be prepared for them to hold your own clothes over your head.

0
★☆☆☆☆

Avoid this place like the plague unless you like arguing with them to get your own clothes back. This place is not cheap and they basically bribe you with your own clothes if you bring up a problem. If your clothes is in their hands and you bring up an issue like them lying about deliver dates and times (they do), or missing items (lost a few minor things), or being charged for a service you didn't ask for (they have done this), they will basically deny everything, say it's your fault they lost your shirt or can't deliver laundry as promised, then start to yell. This will be followed by " so you want your stuff or not?". If you angered them in some way then you may not get your clothes until a much much later date, regardless of when they saidyou can have it. These people work on a whim and if you go to this place, say goodbye to client rights and good customer service and be prepared for them to hold your own clothes over your head.

Pros: the clothes come back clean

Cons: They are the devils reincarnated

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The woman who works at the counter is consistently rude and nasty. The only redeeming quality about this place is the tailor Alex. He does the best hems and alterations in the city. If only I didn't have to deal with the foul woman who is at the register.

1
★★☆☆☆

The woman who works at the counter is consistently rude and nasty. The only redeeming quality about this place is the tailor Alex. He does the best hems and alterations in the city. If only I didn't have to deal with the foul woman who is at the register.

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I completely agree with the previous comments on this store, as I received similar treatment (and I only visited the store once). My cleaning was verbally promised to be ready a certain day and my ticket indicated the same day. However, the cleaning was NOT ready that day, and the store became angry when I indicated it was to be ready. They insisted they never told me it would be ready on Monday (even refusing to acknowledge the date on the ticket). When I later asked for a refund, the store again became very angry saying "they refuse to discuss this" and "do I want my shirts or not?". Frankly, a simple apology would have been sufficent at the time, but this store is very unprofessional. Too many dry cleaners in the City to put up with this.

0
★☆☆☆☆

I completely agree with the previous comments on this store, as I received similar treatment (and I only visited the store once). My cleaning was verbally promised to be ready a certain day and my ticket indicated the same day. However, the cleaning was NOT ready that day, and the store became angry when I indicated it was to be ready. They insisted they never told me it would be ready on Monday (even refusing to acknowledge the date on the ticket). When I later asked for a refund, the store again became very angry saying "they refuse to discuss this" and "do I want my shirts or not?". Frankly, a simple apology would have been sufficent at the time, but this store is very unprofessional. Too many dry cleaners in the City to put up with this.

Cons: Unreliable , Terrible service , Bad refund policy

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After reading good things decided to try them because they are cheap. They promised me my laundry for the next evening, when I called to have it delivered, not only did they tell me they couldn't do it because the delivery guy left early, they were nasty with me on the phone when I said they should give me a discount since they could not get it to me when they promised. When I disappoint my customers it is customary to at least give an apology! Shame on you Anel. I will NEVER use you again and after the phone conversation will tell all others to stay away!

0
★☆☆☆☆

After reading good things decided to try them because they are cheap. They promised me my laundry for the next evening, when I called to have it delivered, not only did they tell me they couldn't do it because the delivery guy left early, they were nasty with me on the phone when I said they should give me a discount since they could not get it to me when they promised. When I disappoint my customers it is customary to at least give an apology! Shame on you Anel. I will NEVER use you again and after the phone conversation will tell all others to stay away!

Pros: price

Cons: , customer service, attitude

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This cleaner, though expensive, offers fantastic service and high quality garment care. I LOVE the fact that they will pick up and deliver at my convenience, and they remembered me after just one time using them. Also, they keep my credit card on file so I don't have to bother with giving it to them when I call. A very good cleaner. The high cost is basically just par for the course in this neighborhood.

2
★★★★★

This cleaner, though expensive, offers fantastic service and high quality garment care. I LOVE the fact that they will pick up and deliver at my convenience, and they remembered me after just one time using them. Also, they keep my credit card on file so I don't have to bother with giving it to them when I call. A very good cleaner. The high cost is basically just par for the course in this neighborhood.

Pros: Convenient, Friendly service

Cons: Expensive

 

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