Best & Co Salon & Day Spa

★★★★☆
  • 313 E Willow St Ste 108

    Syracuse, NY 13203

    Map & Directions
  • 315-423-0131

About Best & Co Salon & Day Spa

3.6 30
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I had Angela and she made my hair exactly how i wanted it every time! She always takes her time and cuts and dyes my hair. I've never been to a better salon and i definitely recommend her! They've always been very kind to me so i don't

3
★★★★★

I had Angela and she made my hair exactly how i wanted it every time! She always takes her time and cuts and dyes my hair. I've never been to a better salon and i definitely recommend her! They've always been very kind to me so i don't

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Horrible staff!!! Unbelievable that people like these witches can run a business in the service industry. Sue absolutely ruined my hair. Her and the rest of the staff there are catty and definitely cannot be called professionals in the

3
★★★★★

Horrible staff!!! Unbelievable that people like these witches can run a business in the service industry. Sue absolutely ruined my hair. Her and the rest of the staff there are catty and definitely cannot be called professionals in the

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I discovered Best & Co more than seven years ago when I relocated to Syracuse. Having lived in large cities like Boston and New York for most of my adult life, I was really worried about finding the right hair salon. Best & Co did not

3
★★★★★

I discovered Best & Co more than seven years ago when I relocated to Syracuse. Having lived in large cities like Boston and New York for most of my adult life, I was really worried about finding the right hair salon. Best & Co did not

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RUDE, Unprofessional people work there. I had a very bad experience.It doesn't take much to be polite and smile but obviously the people that work there find it extremely difficult. I don't usually write reviews but had to for this

3
★★★★★

RUDE, Unprofessional people work there. I had a very bad experience.It doesn't take much to be polite and smile but obviously the people that work there find it extremely difficult. I don't usually write reviews but had to for this

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My experience there was so unnerving that it brought me to writing this, my first review ever.\r
\r
It began when I walked in the door with my little, 19 year old sister, who was there to have her hair done for her senior dance, something

3
★★★★★

My experience there was so unnerving that it brought me to writing this, my first review ever.\r
\r
It began when I walked in the door with my little, 19 year old sister, who was there to have her hair done for her senior dance, something

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I'm not even going to go into the details ...but I really wouldn't want to send anyone there & this was all over the phone...

3
★★★★★

I'm not even going to go into the details ...but I really wouldn't want to send anyone there & this was all over the phone...

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Went for a day trip to Syracuse. I wanted to get a massage, upon my arrivial, I had the opportunity of enjoying the chatter of a receptionist and another employee gripping about one of the other staff members, then after 10 minutes of complaining , with a angry manner she turned her attention to me in asking me what services I was there for. The massage therapist seemed stressed while she attended to giving me a massage, with the negative surroundings, no wonder.

2
★★☆☆☆

Went for a day trip to Syracuse. I wanted to get a massage, upon my arrivial, I had the opportunity of enjoying the chatter of a receptionist and another employee gripping about one of the other staff members, then after 10 minutes of complaining , with a angry manner she turned her attention to me in asking me what services I was there for. The massage therapist seemed stressed while she attended to giving me a massage, with the negative surroundings, no wonder.

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This place sucks

0
★☆☆☆☆

This place sucks

Pros: Ya right

Cons: EVERYTHING

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They have a friendly receptionist who is extremely helpful, the staff seems to be very educated,the salon is clean, the exposed wood and brick makes for a very cool enviornment, their prices are very reasonable, and their work is very consistant.

2
★★★★★

They have a friendly receptionist who is extremely helpful, the staff seems to be very educated,the salon is clean, the exposed wood and brick makes for a very cool enviornment, their prices are very reasonable, and their work is very consistant.

Pros: creative, consistant, friendly

Cons: can't find any

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Well, I go in and already Staci the receptionist was a monster.. drove 40 miles for that treatment.. the day before talked to her about booking me in and she was real rude and snotty with me so I said something to her and she then got loud with me.. she still told me to come in and why I did I don't know.. She had 7 colors on her head, I think the dye jobs got in her brain.. Anyway.... The owner walked up to me and said I cant be seen because I was rude to the receptionist that does not even do anything besides chase people away from there by the reviews I see ahead of mine.. Drove all that way and Staci knew I was taking a cab.. they just wanted to be MONSTERS! I paid $75 for nothing in a cab!! They did not show me any remorse, she was a cold hearted snake! I hear she is a reborn christian but with that attitude she is the DEVIL! I should have known better but heard it was a good place for color.. Please if you like respect and friendly than this place is not for you! They want contracts for bridal parties and all that.. money hungry monsters they are.. they make you feel like NOTHING! I understand why all the chaires were empty in there when I got there...

0
★☆☆☆☆

Well, I go in and already Staci the receptionist was a monster.. drove 40 miles for that treatment.. the day before talked to her about booking me in and she was real rude and snotty with me so I said something to her and she then got loud with me.. she still told me to come in and why I did I don't know.. She had 7 colors on her head, I think the dye jobs got in her brain.. Anyway.... The owner walked up to me and said I cant be seen because I was rude to the receptionist that does not even do anything besides chase people away from there by the reviews I see ahead of mine.. Drove all that way and Staci knew I was taking a cab.. they just wanted to be MONSTERS! I paid $75 for nothing in a cab!! They did not show me any remorse, she was a cold hearted snake! I hear she is a reborn christian but with that attitude she is the DEVIL! I should have known better but heard it was a good place for color.. Please if you like respect and friendly than this place is not for you! They want contracts for bridal parties and all that.. money hungry monsters they are.. they make you feel like NOTHING! I understand why all the chaires were empty in there when I got there...

Pros: nothing

Cons: SNOTTY/MEAN

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Went for a 1 hour facial with Nina and it was wonderful! It wasn't just my face, but included my arms and some relaxing massage as well. She seemed very knowledgeable. Well worth the price and I will try to go back again. She didn't push any products and only suggested one thing when I asked. She recommended the daily O2 optimizing creme for day and/or night, and I really like it.

2
★★★★★

Went for a 1 hour facial with Nina and it was wonderful! It wasn't just my face, but included my arms and some relaxing massage as well. She seemed very knowledgeable. Well worth the price and I will try to go back again. She didn't push any products and only suggested one thing when I asked. She recommended the daily O2 optimizing creme for day and/or night, and I really like it.

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A friend told me about this spa so I thought I would give it a try. First of all, the hrs were horrible to accomidate an appointment. The the parking was unbelievable no where to park. I noticed while I was suppost to be getting my hair colored and cut that the girls that work there also like to color and cut and style their hair or each others while they r working. Where is management? Whos is in charge? This place was like a play yard for children without supervision. I was so shocked by what a know it all my stylist thought she was that I had to go back to my original salon to get what I really wanted. To this company they cater to themselves and they have attitute that really needs to be checked at the door. I have a thought how put the girls who don't have clients clean, dust, vaccum, sweep or maybe not be there if they don't wanna work. This place gave me a whole new attitute about keeping your stylist you have and staying true to them. I would not recommend this place to anyone. RUN!!

0
★☆☆☆☆

A friend told me about this spa so I thought I would give it a try. First of all, the hrs were horrible to accomidate an appointment. The the parking was unbelievable no where to park. I noticed while I was suppost to be getting my hair colored and cut that the girls that work there also like to color and cut and style their hair or each others while they r working. Where is management? Whos is in charge? This place was like a play yard for children without supervision. I was so shocked by what a know it all my stylist thought she was that I had to go back to my original salon to get what I really wanted. To this company they cater to themselves and they have attitute that really needs to be checked at the door. I have a thought how put the girls who don't have clients clean, dust, vaccum, sweep or maybe not be there if they don't wanna work. This place gave me a whole new attitute about keeping your stylist you have and staying true to them. I would not recommend this place to anyone. RUN!!

Pros: none

Cons: rude staff, horrible parking and unbelievable employees

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I went to this so called salon to get the best color work done and my stylist had no clue what to do. My hair turned out like crap and I paid too much. I do not recommend this place to anyone and I will never return. You can not even use more than 1 Bridge Street coupon what a bunch of loosers!!!!

1
★☆☆☆☆

I went to this so called salon to get the best color work done and my stylist had no clue what to do. My hair turned out like crap and I paid too much. I do not recommend this place to anyone and I will never return. You can not even use more than 1 Bridge Street coupon what a bunch of loosers!!!!

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1 out of 1 people found this review helpful.

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I went to the salon to get a french manicure and for all the money I spent the nail polishh was old. I had to go elsewhere to get a professional job done. The manicuist was rude, snotty and clearly in a rush to hang out withh her friends or just go home. She seemed so bored and unhappy with her job that my nail job suffered due to her lack of effert in doing her job. Also I see a lot of comments about a stylist named Stacey but wonder why they are not including her on the site. Why not include someone that works as part of your company and I I also noticed that company lost the Channel 5 account to another spa and now I know why. Over all experience the place is crappy and over priced. I would not recommend this company to anyone. I did have a gift certificate but now I just shot it away because I do not ever plan on going back. Please save your money and go elsewhere. At least go to a compnay that really cares about their clients, their work, and how their attitude effects everyone!!

0
★☆☆☆☆

I went to the salon to get a french manicure and for all the money I spent the nail polishh was old. I had to go elsewhere to get a professional job done. The manicuist was rude, snotty and clearly in a rush to hang out withh her friends or just go home. She seemed so bored and unhappy with her job that my nail job suffered due to her lack of effert in doing her job. Also I see a lot of comments about a stylist named Stacey but wonder why they are not including her on the site. Why not include someone that works as part of your company and I I also noticed that company lost the Channel 5 account to another spa and now I know why. Over all experience the place is crappy and over priced. I would not recommend this company to anyone. I did have a gift certificate but now I just shot it away because I do not ever plan on going back. Please save your money and go elsewhere. At least go to a compnay that really cares about their clients, their work, and how their attitude effects everyone!!

Pros: none

Cons: parking, rude staff and horrible work ethics

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I have been going to Best & Company for about a year and I receive professional, courteous and skilled expertise from my stylist, Stacey H. She has used her color expertise to find the perfect formula for my hair and I can be confident that it will be the same color each time I have it done. I also have a very complicated, precision cut which she manages with confidence and expertise. Her pedicures are rejuvenating and relaxing and she is a very personable individual which makes my time spent at Best & Co. relaxing and enjoyable. I recommend Stacey and the salon very highly and do not hesitate to tell my friends and family of everything they have to offer.

2
★★★★★

I have been going to Best & Company for about a year and I receive professional, courteous and skilled expertise from my stylist, Stacey H. She has used her color expertise to find the perfect formula for my hair and I can be confident that it will be the same color each time I have it done. I also have a very complicated, precision cut which she manages with confidence and expertise. Her pedicures are rejuvenating and relaxing and she is a very personable individual which makes my time spent at Best & Co. relaxing and enjoyable. I recommend Stacey and the salon very highly and do not hesitate to tell my friends and family of everything they have to offer.

Pros: Relaxing atmosphere, skilled staff

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I had been struggling with extreme muscle knots in my neck and shoulders for a very long time. The condition was extremely painful. I had been referred to and concluded several sessions of physical therapy with three different physical therapists over a three year period. Nothing helped. Then a friend told me about Meghan at Best and Co. and recommended her deep-tissue massages. I would have tried anything at that point and made my first appointment. It was the best move I have made in a long, long time. It did take a while of weekly one-half hour appointments but Meghan's expertise and skill prevailed! She performs miracles with her hands and I have been pain free for over 6 months! My insurance company will probably think I kicked the bucket when they don't get physical therapy bills for me this year! I recommend Meghan highly and the time and money is well worth the investment!

2
★★★★★

I had been struggling with extreme muscle knots in my neck and shoulders for a very long time. The condition was extremely painful. I had been referred to and concluded several sessions of physical therapy with three different physical therapists over a three year period. Nothing helped. Then a friend told me about Meghan at Best and Co. and recommended her deep-tissue massages. I would have tried anything at that point and made my first appointment. It was the best move I have made in a long, long time. It did take a while of weekly one-half hour appointments but Meghan's expertise and skill prevailed! She performs miracles with her hands and I have been pain free for over 6 months! My insurance company will probably think I kicked the bucket when they don't get physical therapy bills for me this year! I recommend Meghan highly and the time and money is well worth the investment!

Pros: Skilled staff, relaxing atmosphere

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I have recently gone to best and co. and was very happy with my experience. I had gotten a gift certificate and was a little concerned at first because of some of the reviews I had seen on this sight. I got my hair done by Stacey and thought she was very knowledgable and professional. My hair looked great! and felt great too. Stacey also helped me find out why my hair was so dry and unruly and assisted me with product that has in turn made styling my hair and the over all condition of my hair look and feel great. I found everyone to be very nice and the receptionist to be very helpful and exceptioanlly charming. I have learned that though these sights are helpful, the real experience at Best and co. is worth overlooking a few negative reviews and jumping right in !!! IT IS TOTALLY WORTH THE VISIT!!!!!

2
★★★★★

I have recently gone to best and co. and was very happy with my experience. I had gotten a gift certificate and was a little concerned at first because of some of the reviews I had seen on this sight. I got my hair done by Stacey and thought she was very knowledgable and professional. My hair looked great! and felt great too. Stacey also helped me find out why my hair was so dry and unruly and assisted me with product that has in turn made styling my hair and the over all condition of my hair look and feel great. I found everyone to be very nice and the receptionist to be very helpful and exceptioanlly charming. I have learned that though these sights are helpful, the real experience at Best and co. is worth overlooking a few negative reviews and jumping right in !!! IT IS TOTALLY WORTH THE VISIT!!!!!

Pros: great stylist, very nice receptinist, no problems parking in lot

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I went here for just an updo. The stylist, her name was Brandy, noticed that I needed my color fixed. She fixed it in record timing and it looked great. The price was great too. After my color I got an updo done and it was so nice. All my friends complemented me.

2
★★★★★

I went here for just an updo. The stylist, her name was Brandy, noticed that I needed my color fixed. She fixed it in record timing and it looked great. The price was great too. After my color I got an updo done and it was so nice. All my friends complemented me.

Pros: Service was great. The suggestions from the stylists are awesome.

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I absolutely love Best and Company's massage therapist Meaghan...she is awesome and has "magic fingers". I am a very busy former career woman, who is now staying home with her recently adopted 2 year old little girl from China and her twin fifteen year old boys, so stress is an everyday occurrence with me. Meaghan totally took me away today and I felt so good when I left, that I booked another appointment before leaving and I think I am going to make this a weekly experience. I would recommend her highly and everyone there was very friendly, helpful and cooperative. I am also planning to try a pedicure on Meaghan's recommendation very soon..... An awesome experience!!!!! Yay!!!!!

2
★★★★★

I absolutely love Best and Company's massage therapist Meaghan...she is awesome and has "magic fingers". I am a very busy former career woman, who is now staying home with her recently adopted 2 year old little girl from China and her twin fifteen year old boys, so stress is an everyday occurrence with me. Meaghan totally took me away today and I felt so good when I left, that I booked another appointment before leaving and I think I am going to make this a weekly experience. I would recommend her highly and everyone there was very friendly, helpful and cooperative. I am also planning to try a pedicure on Meaghan's recommendation very soon..... An awesome experience!!!!! Yay!!!!!

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I went to this day spa expecting a wonderful day, but insstead got people who were confused about who was doing what 1st. I think they should have aleast known what procedure to start off with ,but I found that they seemed lost. My hair stylist did not even know what colors to mix together and seemed to have to ask a lot of the girls for help. I don't think that she was that experience in doing hair yet. I am so glad I went before I decided to book my bridal party because the whole place seemed like it was disorganized. I would not recommend this place to anyone especially anyone that wants a bridal party or relaxing day. The parking is horrible and the staff is incrediablly rude.

0
★☆☆☆☆

I went to this day spa expecting a wonderful day, but insstead got people who were confused about who was doing what 1st. I think they should have aleast known what procedure to start off with ,but I found that they seemed lost. My hair stylist did not even know what colors to mix together and seemed to have to ask a lot of the girls for help. I don't think that she was that experience in doing hair yet. I am so glad I went before I decided to book my bridal party because the whole place seemed like it was disorganized. I would not recommend this place to anyone especially anyone that wants a bridal party or relaxing day. The parking is horrible and the staff is incrediablly rude.

Pros: zip

Cons: bad parking, confused staff, no later appt. times and saw ants in pedicure room

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Just want to tell you about Best and Company, fine people and great service. But what I am writing about is the Raindrop technique massage. It about a hour of pure bliss. Consists of oils, heat and massage to make you feel wonderful from your head to your toes.. Best and Company has one of the Best massage therapist around, Her name is Meagan,she is the most caring person , knows her field and has magic fingers. I know you will not be disappointed! Don't forget to try a 90 minute swedish massage they are wonderful too. Take care Mike Clubine

2
★★★★★

Just want to tell you about Best and Company, fine people and great service. But what I am writing about is the Raindrop technique massage. It about a hour of pure bliss. Consists of oils, heat and massage to make you feel wonderful from your head to your toes.. Best and Company has one of the Best massage therapist around, Her name is Meagan,she is the most caring person , knows her field and has magic fingers. I know you will not be disappointed! Don't forget to try a 90 minute swedish massage they are wonderful too. Take care Mike Clubine

Pros: wonderful, in evevy aspect, people ,service, skills . just a great place

Cons: none

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I always have a good experience at the Best&Company salon. I get my hair done with Stacey, and not only does she give me a great cut, but she also chooses the right shade of color and highlights to compliment my face. I know I'll be pleased with what she does, and that's exciting!
I also have been getting micro-derm done with Nina, and my skin is much smoother and younger looking. She listens to my concerns and does a great job!
I highly recommend both Best & Company professionals.

2
★★★★☆

I always have a good experience at the Best&Company salon. I get my hair done with Stacey, and not only does she give me a great cut, but she also chooses the right shade of color and highlights to compliment my face. I know I'll be pleased with what she does, and that's exciting!
I also have been getting micro-derm done with Nina, and my skin is much smoother and younger looking. She listens to my concerns and does a great job!
I highly recommend both Best & Company professionals.

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I have been going to best and co. for years and when a friend told me she saw some negative reviews I felt it was my duty to speak out. They have gone through some changes over the past couple of years but I feel they are all for the best. I love the open and freindly environment . I love the fact that I can feel comfortable with the entire staff. Due to my unusual work schedual I can't always fit into my stylists schedual, but she goes out of her way to make sure that another stylist can accomadate me and is very certain they know my formula and cut. I also feel that if anything were not to my satisfaction the entire staff would go out of their way to help fix any problem. I can't imagine getting that anywhere else!!

2
★★★★★

I have been going to best and co. for years and when a friend told me she saw some negative reviews I felt it was my duty to speak out. They have gone through some changes over the past couple of years but I feel they are all for the best. I love the open and freindly environment . I love the fact that I can feel comfortable with the entire staff. Due to my unusual work schedual I can't always fit into my stylists schedual, but she goes out of her way to make sure that another stylist can accomadate me and is very certain they know my formula and cut. I also feel that if anything were not to my satisfaction the entire staff would go out of their way to help fix any problem. I can't imagine getting that anywhere else!!

Pros: staff, friendly reception, accomadating

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I've visited the salon over several occasions and each time had a great experience with brand new hair color and styling, my stylist Stacey H. was always pleasant, friendly and very knowledgeable and confident with her suggestions of which color and style would fit me best. First time going from brunette to blonde with highlights was awsome! It came out so natural and healthy looking and still does with the products recommended. She's always up on the latest styles and color techniques, which really helps keep up with the styling industry. My daughter had a bad experience with a home hair coloring experience and she was able to advise her the best way to repair her hair and fixed the color damage with great results! We both have Stacey H. style and color our hair now without a doubt. I would highly recommend visiting Stacey H. at Best and Co.!
cindy

2
★★★★★

I've visited the salon over several occasions and each time had a great experience with brand new hair color and styling, my stylist Stacey H. was always pleasant, friendly and very knowledgeable and confident with her suggestions of which color and style would fit me best. First time going from brunette to blonde with highlights was awsome! It came out so natural and healthy looking and still does with the products recommended. She's always up on the latest styles and color techniques, which really helps keep up with the styling industry. My daughter had a bad experience with a home hair coloring experience and she was able to advise her the best way to repair her hair and fixed the color damage with great results! We both have Stacey H. style and color our hair now without a doubt. I would highly recommend visiting Stacey H. at Best and Co.!
cindy

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WHEN I CAME IN TO GET MY HAIR COLORED,, NOT ONLY DID THE "STYLIST" NOT KNOW WHAT SHE WAS DOING, BUT ALL OF THE SUDDEN 3 OTHERS GIRLS HAD TO PUT IN THEIR INPUT AS WELL. tHE STYLIST HAVE NO CLUE WHAT THEY ARE DOING. THIS WILL BE THE LAST TIME I PAY AN HIGH FEE FOR GETTING MY HAIR CUT COLORED AND STYLED BY ONE OF THE "STYLIST". tHE GIRLS REALLY NEED SOME TRAIING AND SOME MANNERS. THIS COMPANY IS ONLY OUT TO GET YOUR MONEY AND SHOVE YOPU OUT THE DOOR, NOT VERY PROFESSIONAL AT ALL.

0
★☆☆☆☆

WHEN I CAME IN TO GET MY HAIR COLORED,, NOT ONLY DID THE "STYLIST" NOT KNOW WHAT SHE WAS DOING, BUT ALL OF THE SUDDEN 3 OTHERS GIRLS HAD TO PUT IN THEIR INPUT AS WELL. tHE STYLIST HAVE NO CLUE WHAT THEY ARE DOING. THIS WILL BE THE LAST TIME I PAY AN HIGH FEE FOR GETTING MY HAIR CUT COLORED AND STYLED BY ONE OF THE "STYLIST". tHE GIRLS REALLY NEED SOME TRAIING AND SOME MANNERS. THIS COMPANY IS ONLY OUT TO GET YOUR MONEY AND SHOVE YOPU OUT THE DOOR, NOT VERY PROFESSIONAL AT ALL.

Pros: LEAVING

Cons: PARKING, STYLIST NOT KNOWING JOB, RUDE OWNER AND RECEPTIONIST

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I recently went to the salon expecting a pleasant day, instead I got a rude receptionist named Stacey that clearly had no idea what she was doing, much less neither did the staff. The parking was unbelievable due to having to drive around several times just to park. I find that the younger girls are rude, I overheard them talking about clients that were getting a pedicures and how discusting their feet were, much less wanting to get them coffee as requested. Clearly these girls need to learn manners. The hair dressers do not know what they are doing and I will never recommend anyone to this so called salon. Clearly some changes need to be made quickly!

0
★☆☆☆☆

I recently went to the salon expecting a pleasant day, instead I got a rude receptionist named Stacey that clearly had no idea what she was doing, much less neither did the staff. The parking was unbelievable due to having to drive around several times just to park. I find that the younger girls are rude, I overheard them talking about clients that were getting a pedicures and how discusting their feet were, much less wanting to get them coffee as requested. Clearly these girls need to learn manners. The hair dressers do not know what they are doing and I will never recommend anyone to this so called salon. Clearly some changes need to be made quickly!

Pros: none

Cons: rude receptionist, rude staff and horrible parking

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I went to get my hair cut recently, and I had such a great experience!!! I had been to this salon once last year, and the receptionist was soooooo UNFRIENDLY AND UNHELPFUL and downright RUDE!!!!!!! Their new receptionist Stacy was so personable, she went above and beyond to fit me in their busy schedule to work with my busy schedule! She also recomended a great product that I absolutely LOVE that works great for my hair! THANKS!!! This was a day and night experience for me from last year! I definitely would recomened this salon for anyone looking to feel welcome! The stylist did a great job too, sorry, I didn't get her name.... I'm sure they're all wonderfully talented!

1
★★★☆☆

I went to get my hair cut recently, and I had such a great experience!!! I had been to this salon once last year, and the receptionist was soooooo UNFRIENDLY AND UNHELPFUL and downright RUDE!!!!!!! Their new receptionist Stacy was so personable, she went above and beyond to fit me in their busy schedule to work with my busy schedule! She also recomended a great product that I absolutely LOVE that works great for my hair! THANKS!!! This was a day and night experience for me from last year! I definitely would recomened this salon for anyone looking to feel welcome! The stylist did a great job too, sorry, I didn't get her name.... I'm sure they're all wonderfully talented!

Pros: The Staff

Cons: parking

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I've been to this salon three times because I have been given gift certificates for a massage. All three times I felt like I was in the way. I am a confidant, assertive, career woman and I felt silly! I would never go back, even if I was given another certificate.

And I am not the first person to think this. This place better shape up and give their front desk a few lessons in customer service. A salon (or any other place you go to relax and feel better about yourself) should be hospitable, if nothing else!

0
★☆☆☆☆

I've been to this salon three times because I have been given gift certificates for a massage. All three times I felt like I was in the way. I am a confidant, assertive, career woman and I felt silly! I would never go back, even if I was given another certificate.

And I am not the first person to think this. This place better shape up and give their front desk a few lessons in customer service. A salon (or any other place you go to relax and feel better about yourself) should be hospitable, if nothing else!

Pros: Good maseuse

Cons: Terrible front desk and support staff

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Even though the stylists were wonderful and very talented (nails, make-up and hair), the receptionist was incredibly rude. This receptionist was a female and she very rudely informed our bridal party that we could not have a (just one!) mimosa while we had our nails done. I understand company policy and liability and it would have been one thing if she had been polite and apologetic about it, but she was very rude and condescending acting as if we planned to get drunk on the premises. In addition to that I think that she would have wanted to be accomodating as the whole bridal party was there for nails and was coming back the following day for hair and make-up, all in all giving the salon a lot of business. But, her rude attitude carried over to the following day when we arrived for our hair and make-up. At one point when I wanted to fix part of my hair I asked if I could use a curling iron at one of the (empty) hair stations and I was told that if I wanted to fix something that I had to go in the bathroom to do it. I do not recommend this place and certainly will not use them for my bridal party when I get married. You will be treated rudely and will not at all feel pampered when you leave.

1
★★★☆☆

Even though the stylists were wonderful and very talented (nails, make-up and hair), the receptionist was incredibly rude. This receptionist was a female and she very rudely informed our bridal party that we could not have a (just one!) mimosa while we had our nails done. I understand company policy and liability and it would have been one thing if she had been polite and apologetic about it, but she was very rude and condescending acting as if we planned to get drunk on the premises. In addition to that I think that she would have wanted to be accomodating as the whole bridal party was there for nails and was coming back the following day for hair and make-up, all in all giving the salon a lot of business. But, her rude attitude carried over to the following day when we arrived for our hair and make-up. At one point when I wanted to fix part of my hair I asked if I could use a curling iron at one of the (empty) hair stations and I was told that if I wanted to fix something that I had to go in the bathroom to do it. I do not recommend this place and certainly will not use them for my bridal party when I get married. You will be treated rudely and will not at all feel pampered when you leave.

Pros: Friendly stylists, nice job on nails, hair

Cons: Rude Receptionist, a little pricey given the fact that they are not accomodating

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i am new to the area and didn't know where to go. A coworker warned me about here but I thought I would give a try. I liked the add in the phone book. Well if looks were decieving......My stylist was miserable.... the front desk receptionist ( a man) was really strange and spooky, it was just unorganized. I didn't get the cut I wanted or style for that matter. I will be moving on.

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★☆☆☆☆

i am new to the area and didn't know where to go. A coworker warned me about here but I thought I would give a try. I liked the add in the phone book. Well if looks were decieving......My stylist was miserable.... the front desk receptionist ( a man) was really strange and spooky, it was just unorganized. I didn't get the cut I wanted or style for that matter. I will be moving on.

 

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