General Vision Svc Llc

★★★★☆
  • 520 8TH Ave

    New York, NY 10018

    Map & Directions
  • 212-729-5300

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I don't know where to begin. Pushy salespeople wanting to sell you something that you don't want. Tried to sell me some other glasses and I ended telling her no 4 times. When I came back to pick up my glasses it took them forever to

3
★★★★★

I don't know where to begin. Pushy salespeople wanting to sell you something that you don't want. Tried to sell me some other glasses and I ended telling her no 4 times. When I came back to pick up my glasses it took them forever to

.

Upon arrival, I told them I wanted an eye exam for contacts, a new pair of glasses, and a prescription in hand for contacts. I told them I had insurance that would help with the exam, and glasses or contacts, but not both. I wished to apply the insurance towards the exam and the frames, and later I'd order contacts online. This has been my procedure every two years or so, and it's never been a problem until now. A sales clerk showed me some frames, and then the doctor took me in for a brief exam.

So far, so good. The problems arose when I tried to check out. They informed me that they could only write me a prescription for contacts if I tried on a pair of theirs. I offered to do so, and pay for the trial pair, as I have elsewhere. They told me that it was impossible for me to pay for the contacts, and that they would be given to me free when I placed an order for contacts with them. I pointed out that I had said in the beginning that I did not to place and order for contacts. I wanted to place an order for glasses, only. They said that if I purchased only glasses, they couldn't write me a prescription for contacts. This conversation went for several minutes.

At this point, the sales clerk chimed in "And we can only your insurance if you order something from us today. Otherwise, your exam is $90, and we won't take the insurance." Great information, which they hadn't actually shared with me before I received the exam. Frustrated, I ended up taking my cheapest option, buying a small amount of contacts and forgoing glasses altogether.

0
★☆☆☆☆

Upon arrival, I told them I wanted an eye exam for contacts, a new pair of glasses, and a prescription in hand for contacts. I told them I had insurance that would help with the exam, and glasses or contacts, but not both. I wished to apply the insurance towards the exam and the frames, and later I'd order contacts online. This has been my procedure every two years or so, and it's never been a problem until now. A sales clerk showed me some frames, and then the doctor took me in for a brief exam.

So far, so good. The problems arose when I tried to check out. They informed me that they could only write me a prescription for contacts if I tried on a pair of theirs. I offered to do so, and pay for the trial pair, as I have elsewhere. They told me that it was impossible for me to pay for the contacts, and that they would be given to me free when I placed an order for contacts with them. I pointed out that I had said in the beginning that I did not to place and order for contacts. I wanted to place an order for glasses, only. They said that if I purchased only glasses, they couldn't write me a prescription for contacts. This conversation went for several minutes.

At this point, the sales clerk chimed in "And we can only your insurance if you order something from us today. Otherwise, your exam is $90, and we won't take the insurance." Great information, which they hadn't actually shared with me before I received the exam. Frustrated, I ended up taking my cheapest option, buying a small amount of contacts and forgoing glasses altogether.

Pros: Example: best croissants in town

Cons: Didn't tell me I could only apply my insurance to my vision

 

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