Orville's Appliances

★★★★☆
42.9069 -78.7776
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716-893-2056

1601 Walden Ave

Cheektowaga, NY

14225

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Salesmen talked us out of what we wanted for Dishwasher and into a slightly more pricey German Manufacture. Three times the pump went out and they couldn't wait to stick me with the cost of the repair. When I complained about it to the UnBalanced Service Manager he instructed me to go find some other repair organization for the crap they sold me. Look for the picture in the Dictionary that shows a Donkey walking away from you. That is this guy.

1
★☆☆☆☆

Salesmen talked us out of what we wanted for Dishwasher and into a slightly more pricey German Manufacture. Three times the pump went out and they couldn't wait to stick me with the cost of the repair. When I complained about it to the UnBalanced Service Manager he instructed me to go find some other repair organization for the crap they sold me. Look for the picture in the Dictionary that shows a Donkey walking away from you. That is this guy.

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.

All I know is the sales dept was great, but the service dept was my worst nightmare. I will make it a point to tell everyone I know what a joke the service dept is. Truly thought i was going to go into cardiac arrest!!! Better stop now

6
★★★★★

All I know is the sales dept was great, but the service dept was my worst nightmare. I will make it a point to tell everyone I know what a joke the service dept is. Truly thought i was going to go into cardiac arrest!!! Better stop now

.

GOT HOSED BY ORVILLES--This is review on all Orville Appliance stores and other stores that carry appliances made by Whilpool, Matag, Fridgidaire, Amana, Kitchen Aid, LG and others... I purchased 4 major appliances from Orvilles on Bailey

6
★★★★★

GOT HOSED BY ORVILLES--This is review on all Orville Appliance stores and other stores that carry appliances made by Whilpool, Matag, Fridgidaire, Amana, Kitchen Aid, LG and others... I purchased 4 major appliances from Orvilles on Bailey

.

If you purchase an appliance with an extended warranty from Orville don't expect timely service/repair. My husband and I have been calling for 2 weeks to try and get our stove fixed. We either get voicemail with no returned call or they

6
★★★★★

If you purchase an appliance with an extended warranty from Orville don't expect timely service/repair. My husband and I have been calling for 2 weeks to try and get our stove fixed. We either get voicemail with no returned call or they

.

Orville's is a company I trust and the sales people are knwledeable and friendly.

6
★★★★★

Orville's is a company I trust and the sales people are knwledeable and friendly.

.

Back in Septemeber we purchased 6 new appliances, and could not have been more pleased. Our salesman Mike was excellent. We came to the store on 3 scouting trips before we made our purchase. Mike's knowledge about the appliances,

6
★★★★★

Back in Septemeber we purchased 6 new appliances, and could not have been more pleased. Our salesman Mike was excellent. We came to the store on 3 scouting trips before we made our purchase. Mike's knowledge about the appliances,

.

AFTER DELIVERING A REFRIGERATOR TO MY HOUSE THE FRIDGE PROCEEDED TO LEAK ALL OVER MY FLOOR, FROM THE INSIDE OF THE FRIDGE, NOT THE WATER LINE. DAMAGED BRAND NEW KITCHEN CABINETS. SERVICE TECH CAME OUT SAID IT COULD NOT BE FIXED. WHEN REMOVING THE JUNK FRIDGE FROM MY KITCHEN THEY PROCEEDED TO BREAK ONE OF THE CERAMIC TILES ON MY BRAND NEW KITCHEN FLOOR. THESE GUYS ARE CLOWNS. THE STORE MANAGER ACTUALLY TOLD ME NOT TO GIVE HIM A HARD TIME AFTER THE WRECKING CREW DID ALL THIS DAMAGE TO MY KITCHEN. SCREW THESE GUYS GO TO BEST BUY OR SEARS, CHEARPER PRICES AND BETTER PRODUCTS. I WOULD ENCOURAGE EVERYONE TO BOYCOTT THESE UNPROFESSIONAL HACKS. I HAVE NEVER IN MY LIFE HAD A WORSE EXPERIENCE BUYING ANYTHING. SOMEONE SHOULD CLOSE THIS MICKEYMOUSE OUTFIT DOWN, THEY ARE WORTHLESS.

1
★☆☆☆☆

AFTER DELIVERING A REFRIGERATOR TO MY HOUSE THE FRIDGE PROCEEDED TO LEAK ALL OVER MY FLOOR, FROM THE INSIDE OF THE FRIDGE, NOT THE WATER LINE. DAMAGED BRAND NEW KITCHEN CABINETS. SERVICE TECH CAME OUT SAID IT COULD NOT BE FIXED. WHEN REMOVING THE JUNK FRIDGE FROM MY KITCHEN THEY PROCEEDED TO BREAK ONE OF THE CERAMIC TILES ON MY BRAND NEW KITCHEN FLOOR. THESE GUYS ARE CLOWNS. THE STORE MANAGER ACTUALLY TOLD ME NOT TO GIVE HIM A HARD TIME AFTER THE WRECKING CREW DID ALL THIS DAMAGE TO MY KITCHEN. SCREW THESE GUYS GO TO BEST BUY OR SEARS, CHEARPER PRICES AND BETTER PRODUCTS. I WOULD ENCOURAGE EVERYONE TO BOYCOTT THESE UNPROFESSIONAL HACKS. I HAVE NEVER IN MY LIFE HAD A WORSE EXPERIENCE BUYING ANYTHING. SOMEONE SHOULD CLOSE THIS MICKEYMOUSE OUTFIT DOWN, THEY ARE WORTHLESS.

Pros: NONE, WORST STORE YOU COULD IMAGINE

Cons: JUNK PRODUCTS, TERRIBLE SERVICE

.

Once again extremely disappointed with the "after the sale" service. Purchased frige, stove and microwave from them about 2 years ago. Microwave has broken twice since purchase. Both times waited for atleast 3 weeks until the repairs were made. One of them during the holidays no less. Just purchased a front load washer from them 9 months ago. Washer doesn't drain the water anymore. Now my clothes are sitting in cold, dirty water. Called 1st thing this morning to place a work order, was advised that the computers were down and someone would call me back. It is now 6:30 pm, still no call back!! The customer service team at Orville's is AWFUL!! If you're lucky enough to get a person who is willing to help, lucky you. But be prepared to wait for weeks before you see any results. In the future, I'd rather pay the extra money and go where the 'customer comes first". Once Orvile's gets your sale, they could care less about their products, especially if they break down/need repair!! Prices might be lower than most, but you do pay for it in the long run!! Best of luck if you buy something from them!

2
★★☆☆☆

Once again extremely disappointed with the "after the sale" service. Purchased frige, stove and microwave from them about 2 years ago. Microwave has broken twice since purchase. Both times waited for atleast 3 weeks until the repairs were made. One of them during the holidays no less. Just purchased a front load washer from them 9 months ago. Washer doesn't drain the water anymore. Now my clothes are sitting in cold, dirty water. Called 1st thing this morning to place a work order, was advised that the computers were down and someone would call me back. It is now 6:30 pm, still no call back!! The customer service team at Orville's is AWFUL!! If you're lucky enough to get a person who is willing to help, lucky you. But be prepared to wait for weeks before you see any results. In the future, I'd rather pay the extra money and go where the 'customer comes first". Once Orvile's gets your sale, they could care less about their products, especially if they break down/need repair!! Prices might be lower than most, but you do pay for it in the long run!! Best of luck if you buy something from them!

Pros: parking

Cons: customer service

.

I BOUGHT ALL NEW KITCHEN APPLIANCES A COUPLE YEARS AGO.
I WAS NOT INFORMED BY THE SALE STAFF THAT THE DISCHWASCHER I PURCHESED WAS A DISCONTINED ITEM WHICH DROPPED ? PRICE LESS THAN A COUPLE MONTHS LATER. THE NEW ONE WAS ALREADY IN THE STORES, UNFORTUNATELLY NOT ON THE FLOOR AT THE TIME OF PURCHASE.
ORVILLE STAFF SOLD ME A DISCONTINED ITEM FOR A FULL PRICE.
THAT IS A DECEITFUL WAY TO DO THE BUISSNESS. CONGRATULATION!!!
DESPITE OUR CONSTNAT PROBLEMS AND HOURS OF WAITING FOR THE SERVICE (9am-4pm) WHICH NEVER STAYED TO THE END OF THE WASHING CYCLE, COULD THEY EITHER DIAGNOS OR REPAIR OUR PROBLEM WITH DISCHWASHER. I AM STACK WITH THE POOR OPERATING DISCHWASCHER WHICH COST ME $1100.
THE SALE PEOPLE ON THE FLOOR ARE NOT INFORMED ABOUT THE LATEST NEWCOMMERS AND ONLY BECAUSE OF MY OWN REASEARCH ONLINE I WAS ABLE TO INFORMED THEM THAT THE ITEM I WAS LOOKING FOR WAS COMING TO THE STORE FOLLOWING MONTH.
CURRENTLY I HAVE EXPIERINCED A PROBLEM WITH MY SPEED OVEN AND I AM GETTING THE GOOSE BUMPS THINKING ABOUT THE SERVICE, THE COST INVOLVED, AND THE TIME WAISTED.
IT IS PROBABLY MUCH CHEEPER TO BUY A NEW ONE RATHER THAN PAY HUNDREDS OF $$$$ FOR THE POOR SERVICE AND ADDING TO THE COST OF A NEW ONE.
ANOTHER UNHAPPY CUSTOMER

1
★☆☆☆☆

I BOUGHT ALL NEW KITCHEN APPLIANCES A COUPLE YEARS AGO.
I WAS NOT INFORMED BY THE SALE STAFF THAT THE DISCHWASCHER I PURCHESED WAS A DISCONTINED ITEM WHICH DROPPED ? PRICE LESS THAN A COUPLE MONTHS LATER. THE NEW ONE WAS ALREADY IN THE STORES, UNFORTUNATELLY NOT ON THE FLOOR AT THE TIME OF PURCHASE.
ORVILLE STAFF SOLD ME A DISCONTINED ITEM FOR A FULL PRICE.
THAT IS A DECEITFUL WAY TO DO THE BUISSNESS. CONGRATULATION!!!
DESPITE OUR CONSTNAT PROBLEMS AND HOURS OF WAITING FOR THE SERVICE (9am-4pm) WHICH NEVER STAYED TO THE END OF THE WASHING CYCLE, COULD THEY EITHER DIAGNOS OR REPAIR OUR PROBLEM WITH DISCHWASHER. I AM STACK WITH THE POOR OPERATING DISCHWASCHER WHICH COST ME $1100.
THE SALE PEOPLE ON THE FLOOR ARE NOT INFORMED ABOUT THE LATEST NEWCOMMERS AND ONLY BECAUSE OF MY OWN REASEARCH ONLINE I WAS ABLE TO INFORMED THEM THAT THE ITEM I WAS LOOKING FOR WAS COMING TO THE STORE FOLLOWING MONTH.
CURRENTLY I HAVE EXPIERINCED A PROBLEM WITH MY SPEED OVEN AND I AM GETTING THE GOOSE BUMPS THINKING ABOUT THE SERVICE, THE COST INVOLVED, AND THE TIME WAISTED.
IT IS PROBABLY MUCH CHEEPER TO BUY A NEW ONE RATHER THAN PAY HUNDREDS OF $$$$ FOR THE POOR SERVICE AND ADDING TO THE COST OF A NEW ONE.
ANOTHER UNHAPPY CUSTOMER

.

Bought my dishwasher and washer and dryer from Orvilles. All is fine until you ask them to do something that would cost them nothing , except to pick up the phone and order you some parts.You see my friends 3 1/2 year washer broke. To do him a favor i stopped over and troubleshot the machine for him. We took pictures of the parts and sent them by internet to the Maytag Customer Service People. And they told him thats no problam at all. We will cover this. $300 plus in parts under Warrenty. But you must call where you bought the machine and they know how to get the parts from us. I said ok. So i called Orvilles. At first i talked to Pat. He said sounds fine I see no problam in this. So i said my buddy has the part numbers is one of your guys in they should know what im talking about.. Well Pat said you do know that there will be a price of 99 Dollars for labor. Well thats fine if i decide to have you guys put the new parts in thats ok. 1/2 hour later my friend gets a call by a man named Jeff. Well Jeff says you must first have us come out and look at it, thats 99 dollars. Then its a minimum of 200 dollars depending on what we run into. Well he said thats ok my buddy is a certified technition. We will pay the shipping if you would just get the parts that would be fine. But then thats where every thing stopped, Jeff was not the friendly service Guy anymore. What Pat told me no longer was valid. Because if i didn't let the ORVILLES, lonely MAYTAG repaiman do the work they no longer were going to cooperate with me. Sorry Sir, but if we can't fix your washer, then we are not going to get the parts that you have been granted on Warrenty. So i guess my friend said something like the 24 appliences that our family has bought in the last 40 years. No more, running out of room here but Best Buy, when i had trouble with my 52 inch HD TV . Did not have to ask for anything they asked again they asked the customer what can we do for you sir.!! THATS SERVICE!!!

1
★☆☆☆☆

Bought my dishwasher and washer and dryer from Orvilles. All is fine until you ask them to do something that would cost them nothing , except to pick up the phone and order you some parts.You see my friends 3 1/2 year washer broke. To do him a favor i stopped over and troubleshot the machine for him. We took pictures of the parts and sent them by internet to the Maytag Customer Service People. And they told him thats no problam at all. We will cover this. $300 plus in parts under Warrenty. But you must call where you bought the machine and they know how to get the parts from us. I said ok. So i called Orvilles. At first i talked to Pat. He said sounds fine I see no problam in this. So i said my buddy has the part numbers is one of your guys in they should know what im talking about.. Well Pat said you do know that there will be a price of 99 Dollars for labor. Well thats fine if i decide to have you guys put the new parts in thats ok. 1/2 hour later my friend gets a call by a man named Jeff. Well Jeff says you must first have us come out and look at it, thats 99 dollars. Then its a minimum of 200 dollars depending on what we run into. Well he said thats ok my buddy is a certified technition. We will pay the shipping if you would just get the parts that would be fine. But then thats where every thing stopped, Jeff was not the friendly service Guy anymore. What Pat told me no longer was valid. Because if i didn't let the ORVILLES, lonely MAYTAG repaiman do the work they no longer were going to cooperate with me. Sorry Sir, but if we can't fix your washer, then we are not going to get the parts that you have been granted on Warrenty. So i guess my friend said something like the 24 appliences that our family has bought in the last 40 years. No more, running out of room here but Best Buy, when i had trouble with my 52 inch HD TV . Did not have to ask for anything they asked again they asked the customer what can we do for you sir.!! THATS SERVICE!!!

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