U-Haul Moving & Storage of Binghamton

★★★☆☆
  • 113 Chenango St

    Binghamton, NY 13901

    Map & Directions
  • 607-723-7901

About U-Haul Moving & Storage of Binghamton

Categories
  • Self Storage
  • Trailer Parts
  • Moving Supplies
  • Boxes
  • Trailer Rental
  • Transportation Services
  • Used Truck Dealers
Hours
M-Th 7am-7pm, F 7am-8pm, Sa 7am-7pm, Su 9am-5pm
Emails
  • 800078_GM@uhaul.com
Phones
  • Toll Free (800-468-4285)
Year Established
  • 1945
Keywords
  • Truck rental
  • moving truck
  • trailer rental
  • moving trailer
  • car trailer
  • tow dolly
  • self storage
  • self storage facility
  • portable storage
  • moving containers
  • moving boxes
  • shipping boxes
  • trailer hitch
  • hitch cover
  • propane
  • propane tank
  • dolly rental
  • truck share
  • car share
Products
  • Moving Boxes
  • Moving Supplies
  • Packing Supplies
  • Trailer Accessories
  • RV & Boat Accessories
  • Hitch
  • Bike Rack
  • Propane Tanks
  • Grilling Accessories
  • Motorcycle Towing
Specialties
  • Truck Share 24/7
  • College Boxes
  • Ready-To-Go Boxes
  • Moving Supplies
  • Moving Help
  • Hitch Installation
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • U-Haul
  • U-Box
  • College Boxes
  • Ready-To-Go Box
  • Truck Share
  • Car Share
  • Web Self-Storage
Services
  • Truck Rental
  • Trailer Rental
  • Cargo Van Rental
  • Pickup Rental
  • U-Box Containers
  • Self-Storage
  • Storage
  • Hitch Installation
  • Moving Help
Languages
  • English
2.5 2
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First off, I've been a loyal U-Haul customer for years. With that being said, I recently rented one of their "Thermex" steam cleaning units after having it talked up by both the general manager and his minion. Good salesmanship, I must say, although I was a loyal customer anyway, so I didn't need much convincing.
I figured I could save $20 and get a superior product over renting a Rug Doctor from Lowe's. Wrong. Well, maybe.
I'm not sure whether the unit was experiencing problems, or it just wasn't designed to do it, but Mr. Thermex would not clean high-traffic areas. I suppose that's what I get for renting a carpet cleaner without a PhD.
I came back and told them that I was dissatisfied with the product and explained why. I overlooked being told by Mr. Polson that it worked fine on his carpets, which seems at least similar to being called a liar, in my book anyway, but I may be sensitive, or just crazy; I generally don't like hearing anything other than "I'm sorry you're dissatisfied, would you like a refund or replacement?". Call me old-fashioned.
I suggested that perhaps something could have gone wrong with the unit between whenever he had it last and when I rented it, but that didn't get me very far.
He went in the back for a bit and when he came out, told me that his manager said that I had to be charged because they aren't responsible for the Thermex rentals or some such nonsense.
Now, if it were me and the situation were reversed, I would have eaten the $30 and taken it up with the Thermex people so as not to lose x customers (where x is equal to me plus anybody who values my opinion). But hey, I only have a lowly Associate's Degree in business administration at the moment, so I may be missing something that the wise folks at U-Haul franchisee training headquarters (as well as a lot of other companies these days, it seems) are in-the-know about.

So in short, U-Haul placed a monetary value on my future business, and that value is less than $28.82.
I feel kind of cheap now.

As a follow up, I called the Thermex people to see if they might be willing to make me feel better about the situation. They will not refund the $15 for the cleaning solution, which I still have about 30 ounces of a 32 ounce bottle remaining. I don't expect to hear back from them about the rental charge either.

I may be over reacting, but I make it a point to not do business with companies that value small sums of money over customer satisfaction.

At least it was only $30. I'm glad that I learned about their policies before they accidentally charged me 6 extra times for a truck or something and I was out a couple hundred dollars.

To those of you who want clean rugs, get a Rug Doctor from Lowe's. I rented one recently and something was up with it (probably user error) and I took it back to Lowe's. They replaced it and gave me another day with it free of charge. Don't try to save a few bucks with the Thermex at U-Haul; the customer service (or should I say accountability?) is unacceptable and you may end up having to get a Rug Doctor anyway.

If anybody wants to tempt fate despite my warning and rent a Thermex anyway, I've got a 30 oz. bottle of Thermex juice that I'm selling for $10.

1
★☆☆☆☆

First off, I've been a loyal U-Haul customer for years. With that being said, I recently rented one of their "Thermex" steam cleaning units after having it talked up by both the general manager and his minion. Good salesmanship, I must say, although I was a loyal customer anyway, so I didn't need much convincing.
I figured I could save $20 and get a superior product over renting a Rug Doctor from Lowe's. Wrong. Well, maybe.
I'm not sure whether the unit was experiencing problems, or it just wasn't designed to do it, but Mr. Thermex would not clean high-traffic areas. I suppose that's what I get for renting a carpet cleaner without a PhD.
I came back and told them that I was dissatisfied with the product and explained why. I overlooked being told by Mr. Polson that it worked fine on his carpets, which seems at least similar to being called a liar, in my book anyway, but I may be sensitive, or just crazy; I generally don't like hearing anything other than "I'm sorry you're dissatisfied, would you like a refund or replacement?". Call me old-fashioned.
I suggested that perhaps something could have gone wrong with the unit between whenever he had it last and when I rented it, but that didn't get me very far.
He went in the back for a bit and when he came out, told me that his manager said that I had to be charged because they aren't responsible for the Thermex rentals or some such nonsense.
Now, if it were me and the situation were reversed, I would have eaten the $30 and taken it up with the Thermex people so as not to lose x customers (where x is equal to me plus anybody who values my opinion). But hey, I only have a lowly Associate's Degree in business administration at the moment, so I may be missing something that the wise folks at U-Haul franchisee training headquarters (as well as a lot of other companies these days, it seems) are in-the-know about.

So in short, U-Haul placed a monetary value on my future business, and that value is less than $28.82.
I feel kind of cheap now.

As a follow up, I called the Thermex people to see if they might be willing to make me feel better about the situation. They will not refund the $15 for the cleaning solution, which I still have about 30 ounces of a 32 ounce bottle remaining. I don't expect to hear back from them about the rental charge either.

I may be over reacting, but I make it a point to not do business with companies that value small sums of money over customer satisfaction.

At least it was only $30. I'm glad that I learned about their policies before they accidentally charged me 6 extra times for a truck or something and I was out a couple hundred dollars.

To those of you who want clean rugs, get a Rug Doctor from Lowe's. I rented one recently and something was up with it (probably user error) and I took it back to Lowe's. They replaced it and gave me another day with it free of charge. Don't try to save a few bucks with the Thermex at U-Haul; the customer service (or should I say accountability?) is unacceptable and you may end up having to get a Rug Doctor anyway.

If anybody wants to tempt fate despite my warning and rent a Thermex anyway, I've got a 30 oz. bottle of Thermex juice that I'm selling for $10.

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.

When we moved to our current home, we used a moving van rented from U-Haul. It was very easy to rent, customer service rep was friendly and very helpful as this was the first time we used their service.

4
★★★★☆

When we moved to our current home, we used a moving van rented from U-Haul. It was very easy to rent, customer service rep was friendly and very helpful as this was the first time we used their service.

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More about U-Haul Moving & Storage of Binghamton

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box storage & moving pods; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations

 

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