The Home Depot

★★★☆☆
  • 980 3rd Ave

    New York, NY 10022

    Map & Directions
  • 212-888-1512

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Details
  • Shop Online
  • Kitchen Cabinets
  • Bathroom Accessories
  • Drapery & Curtain Fixtures
  • Grills
  • Household Fans
  • Garage Doors
  • Carpeting
  • Floor Tile
  • Tool & Equipment Rental
  • Tile
Hours
M-Sa 7am-10pm, Su 8am-8pm
Phones
  • Fax (212-224-0518)

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Home & Garden
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.

Wow do I love this place , but my wife hates it here. They have everything i need. the staff is also great and helpful, I was just dropping a line saying thanks for the great shopping experiance

5
★★★★★

Wow do I love this place , but my wife hates it here. They have everything i need. the staff is also great and helpful, I was just dropping a line saying thanks for the great shopping experiance

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Recently I decided that it was time to paint my apartment, well actually I couldn??t look at the walls one minute longer, so off I went to Home Depot. I??ve been to lots of the larger home and hardware stores, and I usually end of feeling like an outsider but not at Home Depot. The staff helped me, and actually taught me a few things about the kind of paint I needed, as well as the tools, so next time it will be easier.

I opted to get some paint mixed and while I usually go for the flat paint, they suggested a semi gloss when I said I wanted to be able to clean the walls. Not only did the paint look great, I was really happy with the finish, and it cleans like a charm. Then I decided to change my light fixtures, and I received the same kind of customer care that I got in the paint department, in the electrical department.

They hire the nicest people at Home Depot, and thank god they know their stuff, because I don??t. Also the prices were right. The only thing is that it can get a little crowded on the weekends, so you may want to go on off hours.

4
★★★★☆

Recently I decided that it was time to paint my apartment, well actually I couldn??t look at the walls one minute longer, so off I went to Home Depot. I??ve been to lots of the larger home and hardware stores, and I usually end of feeling like an outsider but not at Home Depot. The staff helped me, and actually taught me a few things about the kind of paint I needed, as well as the tools, so next time it will be easier.

I opted to get some paint mixed and while I usually go for the flat paint, they suggested a semi gloss when I said I wanted to be able to clean the walls. Not only did the paint look great, I was really happy with the finish, and it cleans like a charm. Then I decided to change my light fixtures, and I received the same kind of customer care that I got in the paint department, in the electrical department.

They hire the nicest people at Home Depot, and thank god they know their stuff, because I don??t. Also the prices were right. The only thing is that it can get a little crowded on the weekends, so you may want to go on off hours.

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.

What can be said. I have visited maybe a dozen home depot stores and expected the usual uneducated, disgruntled employees; If they were knowledgeable enough to be helpful to someone shopping at home depot they would be overqualified to hold that kind of job. So there was no surprise there. Just like every other home depot, they carry pretty much every material and tool one could expect in very disorganized stock shelves. But what I should have expected but didn't think about was how crowded and poorly laid out the store is.

It is in Manhattan where real estate is at a premium and in order to keep prices reasonable the store could not be a normal size, but that's the thing-THE PRICES AREN'T VERY REASONABLE. I have not been to the store on 23rd st yet but I don't expect much better. If you want to go to this store, know exactly what you want before you get there, don't expect any real help from the employees and plan on spending some time searching around to find what you are looking for.

There is a Hardware God and DOORMEN TOO!: I have to say that although Home Depot is underground, I love the fact that I can get any tool I need in an hour or less. Home Depot on Third Avenue is a MECCA of houseware needs. Short on staff, but long on STOCK, I have purchased everything from a fire detector to vacuum bags... even a ceiling fan --- love the BREEZE!!!. Delivery is a nice option, but what is even better is the doormen! LOVE THE DOORMEN!

5
★★★★★

What can be said. I have visited maybe a dozen home depot stores and expected the usual uneducated, disgruntled employees; If they were knowledgeable enough to be helpful to someone shopping at home depot they would be overqualified to hold that kind of job. So there was no surprise there. Just like every other home depot, they carry pretty much every material and tool one could expect in very disorganized stock shelves. But what I should have expected but didn't think about was how crowded and poorly laid out the store is.

It is in Manhattan where real estate is at a premium and in order to keep prices reasonable the store could not be a normal size, but that's the thing-THE PRICES AREN'T VERY REASONABLE. I have not been to the store on 23rd st yet but I don't expect much better. If you want to go to this store, know exactly what you want before you get there, don't expect any real help from the employees and plan on spending some time searching around to find what you are looking for.

There is a Hardware God and DOORMEN TOO!: I have to say that although Home Depot is underground, I love the fact that I can get any tool I need in an hour or less. Home Depot on Third Avenue is a MECCA of houseware needs. Short on staff, but long on STOCK, I have purchased everything from a fire detector to vacuum bags... even a ceiling fan --- love the BREEZE!!!. Delivery is a nice option, but what is even better is the doormen! LOVE THE DOORMEN!

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.

In desperate need of new blinds for my apartment, I headed to home depot with window measurements in hand and a determination to check things off of that day??s to do list. Ever since I was a little kid, I have been overwhelmed by Home Depot. The 18,000 foot ceilings, the hundreds of people milling about, faucets on top of paint samples on top of potted plants, and the loud buzz of activity are enough to make any child a little wonky. As an adult, visiting the Mecca of home goods still invokes a slight sense of panic for me. Lucky for me Home Depot employs a top rate, accommodating staff to help guide you through the madness of lumber, lamps, and Lucite. Steering me through to the right section of this monolith of a store, Greg (my new best home depot friend) helped me pick out an affordable, attractive set of blinds for my bedroom as mine are about a hundred years old and falling apart. I also asked Greg about other adornments for my apartment, and he was thorough and efficient in his explanation of where everything was and how to choose the right potted plant. I can??t rave enough about my experience of a place I had been formerly terrified of visiting.

5
★★★★★

In desperate need of new blinds for my apartment, I headed to home depot with window measurements in hand and a determination to check things off of that day??s to do list. Ever since I was a little kid, I have been overwhelmed by Home Depot. The 18,000 foot ceilings, the hundreds of people milling about, faucets on top of paint samples on top of potted plants, and the loud buzz of activity are enough to make any child a little wonky. As an adult, visiting the Mecca of home goods still invokes a slight sense of panic for me. Lucky for me Home Depot employs a top rate, accommodating staff to help guide you through the madness of lumber, lamps, and Lucite. Steering me through to the right section of this monolith of a store, Greg (my new best home depot friend) helped me pick out an affordable, attractive set of blinds for my bedroom as mine are about a hundred years old and falling apart. I also asked Greg about other adornments for my apartment, and he was thorough and efficient in his explanation of where everything was and how to choose the right potted plant. I can??t rave enough about my experience of a place I had been formerly terrified of visiting.

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.

I see two reviews, both with 1 star ratings. Yet, the ""average rating"" is 4 stars. How does that work?

0
★☆☆☆☆

I see two reviews, both with 1 star ratings. Yet, the ""average rating"" is 4 stars. How does that work?

.

I am a fairly reasonable person. Most would argue that I give stores, customer service agents, etc. the benefit of the doubt too often. I also try to praise indivicuals and service whenever possible so please excuse the rant, but people should be aware of the level of service they can expect at Home Depot on the East Side of Manhattan. \r
\r
After FOUR days, a trip to the Home Depot, hours on the phone and setting up a product transfer for the item we ordered from the 23rd street store ON OUR OWN because the 3rd Avenue store didn't have even close to the number in stock they claimed to have at the time of payment and would not make the transfer themselves, our items still have not been delivered. The novel part is you must constantly follow up. When a deilvery is not going to be made, even if they know that morning, there is no phone call placed to the customer, no indication that you will not receive your product in the 3-4 hour window originally set in place. The same person is never working so the story must be explained countless times, they make it impossible to refund the delivery charges or items purchased and customer service is instantly defensive. We spoke with one helpful, competent individual throughout the entire ordeal and even she was unable to convince the store managers, delivery department, or anyone else to provide assitance. It makes much more sense to borrow a car from someone, or take a cab or two and bring the items you purchase home yourself. Even better, simply do not shop at this Home Depot. Everything is much more an inconvience than it warrants and I do not recommend wasting your time. \r
\r

0
★☆☆☆☆

I am a fairly reasonable person. Most would argue that I give stores, customer service agents, etc. the benefit of the doubt too often. I also try to praise indivicuals and service whenever possible so please excuse the rant, but people should be aware of the level of service they can expect at Home Depot on the East Side of Manhattan. \r
\r
After FOUR days, a trip to the Home Depot, hours on the phone and setting up a product transfer for the item we ordered from the 23rd street store ON OUR OWN because the 3rd Avenue store didn't have even close to the number in stock they claimed to have at the time of payment and would not make the transfer themselves, our items still have not been delivered. The novel part is you must constantly follow up. When a deilvery is not going to be made, even if they know that morning, there is no phone call placed to the customer, no indication that you will not receive your product in the 3-4 hour window originally set in place. The same person is never working so the story must be explained countless times, they make it impossible to refund the delivery charges or items purchased and customer service is instantly defensive. We spoke with one helpful, competent individual throughout the entire ordeal and even she was unable to convince the store managers, delivery department, or anyone else to provide assitance. It makes much more sense to borrow a car from someone, or take a cab or two and bring the items you purchase home yourself. Even better, simply do not shop at this Home Depot. Everything is much more an inconvience than it warrants and I do not recommend wasting your time. \r
\r

Cons: Poor Customer Service, Inadequate Delivery System and Personnel

.

DO NOT shop here. We are in the midst of absolute hell just trying to get an order delivered. Not only did they not deliver when they said they would, but they won't return any phone calls (left 4 messages) and you can't get a live person. Sure, they'll take your money, but don't expect any decent level of customer service. An absolute nightmare. I have taken two days off from work and NOT EVEN AN APOLOGY!\r
Also, when i called the customer complaint dept....they hung up on me.\r
Go to Loews!!!

0
★☆☆☆☆

DO NOT shop here. We are in the midst of absolute hell just trying to get an order delivered. Not only did they not deliver when they said they would, but they won't return any phone calls (left 4 messages) and you can't get a live person. Sure, they'll take your money, but don't expect any decent level of customer service. An absolute nightmare. I have taken two days off from work and NOT EVEN AN APOLOGY!\r
Also, when i called the customer complaint dept....they hung up on me.\r
Go to Loews!!!

Pros: none that i can think of

Cons: No customer service!!!

Message from The Home Depot

The Manhattan 59Th Street Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to New York, NY residents. Let us help with your project today!

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