Michael's Florist

★★★☆☆
From Flowers To Our Specialty Gifts. Selection Service Starts At Michaels.
  • 2916 Delaware Ave

    Buffalo, NY 14217

    Map & Directions
  • 716-875-3700

About Michael's Florist

Hours
Open Sundays;24 Hours 7 Days

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Poor quality and poor customer service...if I could, I would give this florist 0 stars but 1 star is the worst I can do. The owner (Michael) literally berated both my husband (sender) and me (recipient) over the phone after we complained that the flowers he delivered died within 24 hours. Without so much as an apology, he compared flowers dying unexpectedly to people dying unexpectedly in the hospital. Poor comparison since my father has been in and out of the hospital sick with a cancer diagnosis. I told the owner that his comparison was offensive. He laughed and called me ignorant. My husband sends me flowers every month to celebrate the day we were married. Every order we've been unfortunate enough to receive from Michael's has died (in whole or part) within 24 hours and/or they substituted inferior flowers (eg. Carnations for Roses). DO NOT order flowers through this florist and when ordering through 1800Flowers specify that you DO NOT want this florist fulfilling your order.

1
★☆☆☆☆

Poor quality and poor customer service...if I could, I would give this florist 0 stars but 1 star is the worst I can do. The owner (Michael) literally berated both my husband (sender) and me (recipient) over the phone after we complained that the flowers he delivered died within 24 hours. Without so much as an apology, he compared flowers dying unexpectedly to people dying unexpectedly in the hospital. Poor comparison since my father has been in and out of the hospital sick with a cancer diagnosis. I told the owner that his comparison was offensive. He laughed and called me ignorant. My husband sends me flowers every month to celebrate the day we were married. Every order we've been unfortunate enough to receive from Michael's has died (in whole or part) within 24 hours and/or they substituted inferior flowers (eg. Carnations for Roses). DO NOT order flowers through this florist and when ordering through 1800Flowers specify that you DO NOT want this florist fulfilling your order.

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They are a wonderful florist and I use them nearly every time I order flowers. Price wise they are comparable to other local florists. They do a beautiful job with arrangements. I have had two negative experiences:

The first was when I ordered a $75 arrangement for a friend who'd been hospitalized. She did not receive them when they said they would get there. When I called the florist to see what was up, they told me they'd been delivered. I assured the representative that this was not the case since I'd visited at night after they should have arrived. The issue was quickly resolved after I explained that my friend was in an unusual room in the hospital (long story) and they delivered a new fresh arrangement right away.

The second issue was a miscommunication between my husband and the representative regarding Valentine's day roses. My husband thought that they were supposed to come in a vase (especially since they cost so much) but they came in a box. My husband felt that they were not very patient in explaining the prices to him which led to the confusion. In the end though, the roses I received were beautiful and good quality - they had nice, big buds and lasted for at least a week; and I was happy.

4
★★★★☆

They are a wonderful florist and I use them nearly every time I order flowers. Price wise they are comparable to other local florists. They do a beautiful job with arrangements. I have had two negative experiences:

The first was when I ordered a $75 arrangement for a friend who'd been hospitalized. She did not receive them when they said they would get there. When I called the florist to see what was up, they told me they'd been delivered. I assured the representative that this was not the case since I'd visited at night after they should have arrived. The issue was quickly resolved after I explained that my friend was in an unusual room in the hospital (long story) and they delivered a new fresh arrangement right away.

The second issue was a miscommunication between my husband and the representative regarding Valentine's day roses. My husband thought that they were supposed to come in a vase (especially since they cost so much) but they came in a box. My husband felt that they were not very patient in explaining the prices to him which led to the confusion. In the end though, the roses I received were beautiful and good quality - they had nice, big buds and lasted for at least a week; and I was happy.

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