Ray's Beauty Supplies Inc

★★☆☆☆

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You have to know exactly what you want when you come to this store - it's not built for browsers, but for professionals and customers that know what they want quickly. The person behind the counter is abrasive and doesn't waste time with small talk, but he gets the job done.

The store is poorly lit and messy, but really has a plethora of fantastic products that are hard to find and the prices are not bad.

MAIN POINT: the store isn't there for a happy shopping experience (a la Sephora) so there is no glitz and glamour, but you do get what you want at a decent price.

1
★★★☆☆

You have to know exactly what you want when you come to this store - it's not built for browsers, but for professionals and customers that know what they want quickly. The person behind the counter is abrasive and doesn't waste time with small talk, but he gets the job done.

The store is poorly lit and messy, but really has a plethora of fantastic products that are hard to find and the prices are not bad.

MAIN POINT: the store isn't there for a happy shopping experience (a la Sephora) so there is no glitz and glamour, but you do get what you want at a decent price.

Pros: Great selection of hard to find products

Cons: Messy/Dirty Store, Poor Customer Service

.

If you're thinking of going to this establishment, think again. The clerk sold me a product which broke within a month. The man behind the desk is the most abrasive person you will ever meet, and he couldn't so much as conjure an apology during a five minute conversation. He offered me no options and told me to take it up with the company, taking no ownership of the fact that he sold me the product. It's a mystery how this place can get by one day with such horrible customer service. Take my advice--do not go to this store, and tell your friends not to go either! Customers should never, ever be treated so poorly.

0
★☆☆☆☆

If you're thinking of going to this establishment, think again. The clerk sold me a product which broke within a month. The man behind the desk is the most abrasive person you will ever meet, and he couldn't so much as conjure an apology during a five minute conversation. He offered me no options and told me to take it up with the company, taking no ownership of the fact that he sold me the product. It's a mystery how this place can get by one day with such horrible customer service. Take my advice--do not go to this store, and tell your friends not to go either! Customers should never, ever be treated so poorly.

Pros: No Stars at All. Negative Stars.

Cons: Shoddy business practice

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I have been here dozens of times over the years and I have to say, I just came back from my last visit! I don't know who the man behind the counter thinks he is but I fail him as a business man and as a person working in the customer service business. To have the audacity to charge $15.99 for t tube of color that retails for no more than $4.99, just because he knows I need it, is beyond capitalism. The funny thing is that the gentleman in the back room said the one tube of color that I wanted was ordered six months ago and no one ever came in to pick it up, pay for it or claim it! Geee...I wonder why? Ray Beauty, you are a disgrace to the concept of small business. I will never step foot in this place again and I will tell everyone I know to purchase their beauty items elsewhere.
Just to be clear...0 Stars and Expensive to the point of VULGAR does not imply "Ultra High End" in any way, shape or form!

0
★☆☆☆☆

I have been here dozens of times over the years and I have to say, I just came back from my last visit! I don't know who the man behind the counter thinks he is but I fail him as a business man and as a person working in the customer service business. To have the audacity to charge $15.99 for t tube of color that retails for no more than $4.99, just because he knows I need it, is beyond capitalism. The funny thing is that the gentleman in the back room said the one tube of color that I wanted was ordered six months ago and no one ever came in to pick it up, pay for it or claim it! Geee...I wonder why? Ray Beauty, you are a disgrace to the concept of small business. I will never step foot in this place again and I will tell everyone I know to purchase their beauty items elsewhere.
Just to be clear...0 Stars and Expensive to the point of VULGAR does not imply "Ultra High End" in any way, shape or form!

Pros: NONE

Cons: RUDE AND EXPENSIVE

 

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