Downtown Furniture, INC

★★★★☆
Manhattan Based Furniture Business Serving Customers Throughout The US And Canada. Selection, Style & Incredibly Well Priced!
  • 165 Grand St

    New York, NY 10013

    Cross street: Centre Street

    Map & Directions
  • 800-966-7088

About Downtown Furniture, INC

Hours
Daily 9:30am-8:30pm

Home & Garden

Home & Garden
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3.6923 13
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This place is terrible. I ordered nearly $700 in furniture, And was very clear with them they needed to complete the delivery by 4 pm due to my building rules. I called them day of the delivery to confirm and was told its not a problem. I called at 3:30 at which point they said thy could not complete the delivery. I worked really hard to be as flexible as possible given my tight schedule, giving them a time extension after begging my building, offering them a different morning, and they were utterly useless-nothing seemed to work for them. I ended up asking for a refund- let's hope this gets done! Since thy are so incompetent, I don't trust them. Thank goodness I paid by credit card and they will dispiute the charge if need be. If you are foolish enough to buy from this place despite my review, I suggest you don't pay cash.

1
★☆☆☆☆

This place is terrible. I ordered nearly $700 in furniture, And was very clear with them they needed to complete the delivery by 4 pm due to my building rules. I called them day of the delivery to confirm and was told its not a problem. I called at 3:30 at which point they said thy could not complete the delivery. I worked really hard to be as flexible as possible given my tight schedule, giving them a time extension after begging my building, offering them a different morning, and they were utterly useless-nothing seemed to work for them. I ended up asking for a refund- let's hope this gets done! Since thy are so incompetent, I don't trust them. Thank goodness I paid by credit card and they will dispiute the charge if need be. If you are foolish enough to buy from this place despite my review, I suggest you don't pay cash.

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This place is terrible. I ordered nearly $700 in furniture, And was very clear with them they needed to complete the delivery by 4 pm due to my building rules. I called them day of the delivery to confirm and was told its not a problem. I

3
★★★★★

This place is terrible. I ordered nearly $700 in furniture, And was very clear with them they needed to complete the delivery by 4 pm due to my building rules. I called them day of the delivery to confirm and was told its not a problem. I

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Imagine an overstuffed messy closet. That's what Downtown Furniture is like. They're clearly not too into the presentation of their products, but the prices are good. It's a no frills furniture shop good for bargain hunters. Especially

3
★★★★★

Imagine an overstuffed messy closet. That's what Downtown Furniture is like. They're clearly not too into the presentation of their products, but the prices are good. It's a no frills furniture shop good for bargain hunters. Especially

.

I loved my Art Deco bedroom furniture. These people were reliable, efficient, and professional. They work with you. And Delivery time was accurate. I found a minor scratch on my dresser and they immediately delivered a second without any waiting. They pack and unpack right there and then. Gerry was absolutely wonderful to work with--I also purchased a mattress but couldn't remember which one I wanted, he immediately sent me 2 mattresses to try out--I mean who does that in this day and age!! I was hooked immediately just on Good, home Customer Service..Thank you, Gerry

5
★★★★★

I loved my Art Deco bedroom furniture. These people were reliable, efficient, and professional. They work with you. And Delivery time was accurate. I found a minor scratch on my dresser and they immediately delivered a second without any waiting. They pack and unpack right there and then. Gerry was absolutely wonderful to work with--I also purchased a mattress but couldn't remember which one I wanted, he immediately sent me 2 mattresses to try out--I mean who does that in this day and age!! I was hooked immediately just on Good, home Customer Service..Thank you, Gerry

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This place is my secret weapon in creating an awesome NYC apartment for cheap!!!! Tons cheaper than IKEA (which everyone in the world has... which means BORING to me!). They come to your house and put it all together for you! Where else does that happen? Whenever I used to get Ikea furniture, it would hang around for months before I even got around to putting the stuff together!!! What a chore! This place is Chinese owned so I think there is sometimes a small language barrier which some say is poor customer service but I just chalk it up to the cultural difference. The bottom line is you walk away with a the best DEAL!!!!! I've done my homework and I know how much other places are charging for their boring furniture.

5
★★★★★

This place is my secret weapon in creating an awesome NYC apartment for cheap!!!! Tons cheaper than IKEA (which everyone in the world has... which means BORING to me!). They come to your house and put it all together for you! Where else does that happen? Whenever I used to get Ikea furniture, it would hang around for months before I even got around to putting the stuff together!!! What a chore! This place is Chinese owned so I think there is sometimes a small language barrier which some say is poor customer service but I just chalk it up to the cultural difference. The bottom line is you walk away with a the best DEAL!!!!! I've done my homework and I know how much other places are charging for their boring furniture.

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I ordered a couch last week and the delivery date was set for today. I took off from work and never received a call. I finally called at 3pm and they said it would be there by 5:00pm. The couch never came, so they said I would have to ""reschedule"" the delivery. I asked to have it deliverred first thing tomorrow and the lady started yelling at me and hung up on me. I called back, spoke to a guy, and he said it would be delivered tomorrow but he could not provide me with a time. \r
\r

0
★☆☆☆☆

I ordered a couch last week and the delivery date was set for today. I took off from work and never received a call. I finally called at 3pm and they said it would be there by 5:00pm. The couch never came, so they said I would have to ""reschedule"" the delivery. I asked to have it deliverred first thing tomorrow and the lady started yelling at me and hung up on me. I called back, spoke to a guy, and he said it would be delivered tomorrow but he could not provide me with a time. \r
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The furniture quality is pretty good, and price is reasonable, plus free delivery and assembly service, fast response.

2
★★★★★

The furniture quality is pretty good, and price is reasonable, plus free delivery and assembly service, fast response.

Pros: free delivery and assembly, price,

Cons: display

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Our first experience buying from Downtown Furniture was very positive. Bo handled our special order efficiently and was very accommodating. We have no hesitation recommending Downtown Furniture and will definitely shop there again. \r
JM, Commack, NY

2
★★★★★

Our first experience buying from Downtown Furniture was very positive. Bo handled our special order efficiently and was very accommodating. We have no hesitation recommending Downtown Furniture and will definitely shop there again. \r
JM, Commack, NY

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found these guys online and went to the showroom very skeptical because prices were so low. compared same models elsewhere at much higher cost and that was not even counting that the delivery was free.\r
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Won was my sales representative and she was very patient with me as I went there every day at lunch until I got exactly what I want.\r
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Delivery was set for next week - set up professionally and free - great black leather couch - thank you

2
★★★★★

found these guys online and went to the showroom very skeptical because prices were so low. compared same models elsewhere at much higher cost and that was not even counting that the delivery was free.\r
\r
Won was my sales representative and she was very patient with me as I went there every day at lunch until I got exactly what I want.\r
\r
Delivery was set for next week - set up professionally and free - great black leather couch - thank you

Pros: Big Selection for NYC store; Can not beat the prices

Cons: downtown but worth the trip

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I recently relocated to NYC for a new job. Because I had to start work soon after I got here, I needed to furnish my new apartment quickly. I was happy to have found this place because they had a good selection and the prices were quite reasonable, but the best part was that they were able to deliver my entire order, which included a bed + mattress, dresser, couch set, coffee table, dinette set and a lamp, within three days. They sent 2 guys to deliver and put together everything, and even helped me position each piece the way i liked, at no extra cost. I was really pleased with the quality of my furniture, and everything was as advertised. I've sent 2 coworkers there already.

2
★★★★★

I recently relocated to NYC for a new job. Because I had to start work soon after I got here, I needed to furnish my new apartment quickly. I was happy to have found this place because they had a good selection and the prices were quite reasonable, but the best part was that they were able to deliver my entire order, which included a bed + mattress, dresser, couch set, coffee table, dinette set and a lamp, within three days. They sent 2 guys to deliver and put together everything, and even helped me position each piece the way i liked, at no extra cost. I was really pleased with the quality of my furniture, and everything was as advertised. I've sent 2 coworkers there already.

Pros: fast delivery, do all the work at NO extra costs

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Never pay full amount upfront in cash. The couch I bought was lovely and reasonably priced, but a damaged mirror was delivered to my apt, although I was promised a brand new one! When I called and politely asked for an exchange, the owner started yelling at me. She claimed that she told me that I would recieve a sample, which was a total lie. She never even mentioned anything about sample, and promised that I would recieve a brand new one- I asked her like 5 times!!! The worst part of all is that she started yelling at me like there is no tomorrow. I finally gave up since I didn't want her to ruin my whole day but well, this is probably how she's been making money. Too bad this is what you get for a deal in Chinatown... after all, my mirror was $200!!!

0
★☆☆☆☆

Never pay full amount upfront in cash. The couch I bought was lovely and reasonably priced, but a damaged mirror was delivered to my apt, although I was promised a brand new one! When I called and politely asked for an exchange, the owner started yelling at me. She claimed that she told me that I would recieve a sample, which was a total lie. She never even mentioned anything about sample, and promised that I would recieve a brand new one- I asked her like 5 times!!! The worst part of all is that she started yelling at me like there is no tomorrow. I finally gave up since I didn't want her to ruin my whole day but well, this is probably how she's been making money. Too bad this is what you get for a deal in Chinatown... after all, my mirror was $200!!!

Pros: Reasonably priced couch. You can haggle.

Cons: Poor service. Contrary to what they tell you before you pay the, brand new product is NOT GUARANTEED!!!

.

Never pay full amount upfront in cash. The couch I bought was lovely and reasonably priced, but a damaged mirror was delivered to my apt, although I was promised a brand new one! When I called and politely asked for an exchange, the owner started yelling at me. She claimed that she told me that I would recieve a sample, which was a total lie. She never even mentioned anything about sample, and promised that I would recieve a brand new one- I asked her like 5 times!!! The worst part of all is that she started yelling at me like there is no tomorrow. I finally gave up since I didn't want her to ruin my whole day but well, this is probably how she's been making money. Too bad this is what you get for a deal in Chinatown... after all, my mirror was $200!!!

1
★☆☆☆☆

Never pay full amount upfront in cash. The couch I bought was lovely and reasonably priced, but a damaged mirror was delivered to my apt, although I was promised a brand new one! When I called and politely asked for an exchange, the owner started yelling at me. She claimed that she told me that I would recieve a sample, which was a total lie. She never even mentioned anything about sample, and promised that I would recieve a brand new one- I asked her like 5 times!!! The worst part of all is that she started yelling at me like there is no tomorrow. I finally gave up since I didn't want her to ruin my whole day but well, this is probably how she's been making money. Too bad this is what you get for a deal in Chinatown... after all, my mirror was $200!!!

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.

This place has great DIVON furniture (the couches that comes apart) but not much else of a selection. The bad part of this place is the service. Forget about trying to actually find out when your furniture is getting delivered! I called every day for the last 10 days trying to gen an answer out of someone (with no avail) - to have them just show up in the middle of the day with a truckload of furntiture, with no notice whatsoever. The couch & table I bought are great, and I paid a great price - but they are unbelievably difficult to deal with.

1
★★☆☆☆

This place has great DIVON furniture (the couches that comes apart) but not much else of a selection. The bad part of this place is the service. Forget about trying to actually find out when your furniture is getting delivered! I called every day for the last 10 days trying to gen an answer out of someone (with no avail) - to have them just show up in the middle of the day with a truckload of furntiture, with no notice whatsoever. The couch & table I bought are great, and I paid a great price - but they are unbelievably difficult to deal with.

Pros: Nice Divon furniture

Cons: staff is difficult to deal with

Message from Downtown Furniture, INC

One of the best kept secrets in NY, Downtown Furniture offers an incredible array of Modern, Designer, Casual & Traditional Furniture, all at AMAZINGLY low prices. Best of all, in NYC we offer our exclusive FREE DELIVERY & IN-HOME ASSEMBLY SERVICE. You simply pick your favorite pieces, then kick back and let us do all the hard work! We also ship nationwide.



Offering one of the easiest shopping experience anywhere, we have served thousands satisfied customers in the Tri-State area and beyond who are amazed at the combination of style, value and comprehensive free services that we offer.



We look forward to the opportunity to serve all your furnishing needs. Please feel free to visit website and feel free contact us with any questions: 800-966-7088 or dtfnyc@gmail.com.

More about Downtown Furniture, INC

Home and Office Furniture Huge collection in ALL Style categories: Modern, Designer Classic, Casual, & Traditional Special Event Rentals Special Rates for Business & Professionals - Hotels, Restaurants, Designers, Decorators & Architects, etc

 

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