Mattress Firm UWS

★★★☆☆
  • 2080 Broadway 2nd Floor

    New York, NY 10023

    Map & Directions
  • 212-769-3635

About Mattress Firm UWS

Categories
  • Mattress Stores
  • Bedding
  • Furniture Stores
  • Beds
  • Bedroom Furniture
Details
  • Shop Online
  • Adjustable Beds
  • Mattress Stores
  • Futons
  • Mattress Pads
Hours
M-Sa 10am-9pm, Su 11am-7pm
Emails
  • customerservice@mattressfirm.com
Keywords
  • Mattress Online
  • Best Mattress
  • New Mattress
Products
  • Mattresses
  • Beds
  • Box Springs
  • Mattress Toppers
  • Bed Frames
  • Headboards
  • Footboards
  • Daybeds
  • Trundle Beds
  • Futons
  • Futon Mattresses
  • Crib Mattresses
  • Latex Mattresses
  • Innerspring Mattresses
  • Foam Mattresses
  • Adjustable Beds
  • Platform Beds
  • Gel Mattresses
  • Pillows
  • Sheets
  • Comforters
  • Duvets
  • Mattress Protectors
  • Futon Covers
  • Mattress Covers
  • Nightstands
  • Bedroom Furniture
  • Rugs
  • Chairs
  • Recliners
  • Lamps
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • MasterCard
Brands
  • Serta
  • Simmons
  • King Koil
  • Hotel Maison
  • Serta iSeries
  • Carolina Mattress Guild
  • My Side
  • Castle Collection
  • Kingsdown
  • Laura Ashley
  • Simmons Comforpedic
  • Simmons Beautyrest
  • Serta Perfect Sleeper
  • Serta Coolsense
  • Serta iComfort
  • Sleeping Beauty
  • Simmons ComforPedic Phenom

Home & Garden

Home & Garden
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Sleepy's Mattresses

92 Seventh Avenue New York, NY

2.5 4
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Write a Review
.

sleepys is the worst, it is weird to imagine how bad a mattress store can be, but they are. I just got off the phone with the salesman and he literally yelled and threatened me. I called and left him a message earlier and he claimed to have never got it. Never buy from here.

0
★☆☆☆☆

sleepys is the worst, it is weird to imagine how bad a mattress store can be, but they are. I just got off the phone with the salesman and he literally yelled and threatened me. I called and left him a message earlier and he claimed to have never got it. Never buy from here.

.

"They gladly offer you an exchange, refund or merchandise credit within 90 days of receipt low prices purchasing as inexpensively as possible"?? Are you kidding me?

Sleepy's has the WORST customer service and return policy ever.

I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy ("all you have to do is call us and that's it!").

Of course the mattress didn't fit. I called him up at the showroom and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling me back. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN.

Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees. It's all in the fine print.

So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.

1
★☆☆☆☆

"They gladly offer you an exchange, refund or merchandise credit within 90 days of receipt low prices purchasing as inexpensively as possible"?? Are you kidding me?

Sleepy's has the WORST customer service and return policy ever.

I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy ("all you have to do is call us and that's it!").

Of course the mattress didn't fit. I called him up at the showroom and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling me back. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN.

Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees. It's all in the fine print.

So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.

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.

Brand-new bedding & bath bargains arrive all the time. they gladly offer you an exchange, refund or merchandise credit within 90 days of receipt low prices purchasing as inexpensively as possible

4
★★★★☆

Brand-new bedding & bath bargains arrive all the time. they gladly offer you an exchange, refund or merchandise credit within 90 days of receipt low prices purchasing as inexpensively as possible

Was this review helpful to you?
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.

They have all the name brands and variations (ie pillow top) that you want, and will meet/beat all competitor pricing. Don't be afraid to ask the associates when the real differences are, and ask about their exchange program in case you wind up with a mattress too hard or too soft for you to sleep on

4
★★★★☆

They have all the name brands and variations (ie pillow top) that you want, and will meet/beat all competitor pricing. Don't be afraid to ask the associates when the real differences are, and ask about their exchange program in case you wind up with a mattress too hard or too soft for you to sleep on

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Message from Mattress Firm UWS

Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

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