I went into this local establishment this Friday night in need of a "non-meat" dish, since I am observing Lent. I asked for an eggplant parm hero. It was very busy, since it was Friday during Lent, and raining.
I waited for almost 15 minutes before inquiring as to the whereabouts of my hero. I was told, curtly, that it
would be at least 15 minutes since it was so busy. I told him okay, and that I had already waited 15 minutes. He gave me a dirty look. Ten minutes later when the food finally came (it was to go) I noticed it
was in a "to go" tin and not wrapped like a hero. I gave him my credit card and was surprised when it was
$9.50, but what surprised me more was that it came with fries. I told him I did not order fries and he told me it came with fries. I asked if they do not sell heros alone. He again told me it came with it. I asked if I
could have salad instead? He said "no". I said, "forget it then and cancel the order". He had already swiped my credit card and told me "no", he would not credit the card. He ended up giving me salad and thought that I should be happy. I was not. Upon returning to work, I went to the website for the pizza place and the menu lists an eggplant parm hero for $6.50. I will not go here again.
Pros: none
Cons: too many to list