Compusa

★★★☆☆

About Compusa

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  • Shopping
  • Computer Dealers

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The CompUSA in Rego Park, like many others, has a great selection of items but it can be hard to get the attention of some of the salespeople. They are usually knowledgeable within the department they are working in but they are also usually very busy. I don't like to wait 10 minutes to speak to someone and have to follow them around so I don't lose my place in line.Other than that, the selection of items is fine and everything is pretty easy to find.

3
★★★☆☆

The CompUSA in Rego Park, like many others, has a great selection of items but it can be hard to get the attention of some of the salespeople. They are usually knowledgeable within the department they are working in but they are also usually very busy. I don't like to wait 10 minutes to speak to someone and have to follow them around so I don't lose my place in line.Other than that, the selection of items is fine and everything is pretty easy to find.

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After shopping at Circuit City and Best Buy for years and having mixed reviews with the both of them, I decided that I would give Compusa a shot. Well, let's just say that it was a decision I lived to regret. My first bad experience was after purchasing a monitor online and having it not arrive after two weeks of waiting. I went into the store to find out what the problem was thinking that maybe a store manager could help me. To his credit, the store manager was very helpful and matched the price I had received online. So i had my monitor and was out the door. 4 days later the monitor started having major problems and i was forced to return it. To my shock and dismay, I was charged 15% restocking fee, as they explained since it was originally an online order, it would have to be shipped back to the warehouse. Needless to say I refused to pay the restocking fee, and after nearly an hour negotiating my point, I was finally granted my full refund. This my friends, was strike one against CompUSA.com and CompUSA in general.

Strike 2 came when I was attempting to order a video card one afternoon, found the item, put the item in my cart, and tried to checkout. To my surprise, the item was suddenly no longer in stock. So, I decided I would try and call the order in. Well, this was no easy thing to do either. It took me nearly half an hour to speak to someone who had any idea how to even place an order for me. And this is their idea of customer service?? I was finally told that the item was out of stock, and they would not be receiving any more, which is odd since the item continued to show instock on their web page for another 48 hours.

2
★★☆☆☆

After shopping at Circuit City and Best Buy for years and having mixed reviews with the both of them, I decided that I would give Compusa a shot. Well, let's just say that it was a decision I lived to regret. My first bad experience was after purchasing a monitor online and having it not arrive after two weeks of waiting. I went into the store to find out what the problem was thinking that maybe a store manager could help me. To his credit, the store manager was very helpful and matched the price I had received online. So i had my monitor and was out the door. 4 days later the monitor started having major problems and i was forced to return it. To my shock and dismay, I was charged 15% restocking fee, as they explained since it was originally an online order, it would have to be shipped back to the warehouse. Needless to say I refused to pay the restocking fee, and after nearly an hour negotiating my point, I was finally granted my full refund. This my friends, was strike one against CompUSA.com and CompUSA in general.

Strike 2 came when I was attempting to order a video card one afternoon, found the item, put the item in my cart, and tried to checkout. To my surprise, the item was suddenly no longer in stock. So, I decided I would try and call the order in. Well, this was no easy thing to do either. It took me nearly half an hour to speak to someone who had any idea how to even place an order for me. And this is their idea of customer service?? I was finally told that the item was out of stock, and they would not be receiving any more, which is odd since the item continued to show instock on their web page for another 48 hours.

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This COMPUSA is very well run. The salespeople are not too pushy as they are in the Manhattan store. I enjoy shopping here because they always have music on and good displays. Bring money because you can always find a great present for yourself here.

PROS: great store - good customer service
CONS: none

5
★★★★★

This COMPUSA is very well run. The salespeople are not too pushy as they are in the Manhattan store. I enjoy shopping here because they always have music on and good displays. Bring money because you can always find a great present for yourself here.

PROS: great store - good customer service
CONS: none

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