Terrible service and high prices overshadow good food. My wife and I have gone there a number of times since a friend recomended it a few years ago and the service has gotten worse and the prices higher. It is a shame and after New Years Eve we will never go there again. We,a party of five, had to get OUR own menus then one of our entrees goes to another table and the waitress drops some food in her hand then puts it back on the plate and serves it to our friend. Then they bring the missing entree out after we are done with everything else. It's a shame.
I love it here! It's such a fun experience and the food is great. The service isn't always spectacular but as long as you are ok with a relaxed and leisurely meal you will be sure to enjoy. So unique to go somewhere where they start you off with so many different Asian vegetables/ appetizers to try even if you are only getting a small meal. It's a cute and comfortable atmosphere, reasonable prices, and definitely worth trying.
I went to the restaurant for the first time craving Korean food and the food was fantastic but the service was horrible. In fairness we came at a pretty busy time but the waitresses were the rudest people. Once we got in it took them 10 minutes to acknowledge us (party of 2) and the seated us at a table that wasnt cleared. This table seated 5 but I was in a party of 2. We had to grab our own menus and as we tried to grab the attention to the busy waitresses one of them came to us and asked us to leave the table to allow a newly arrived party of 4 to sit on our table. We were shocked at this request knowing that there wouldnt be any available seating since the other half of the restaurant was reserved for a large party. The party of 4 saw what the waitressed ask of us and insisted that it was only fair for them to wait (thank you whoever you were)..
Moving on.. We ordered got the food.. It was great... a few times we needed refills (water) but again it was difficult to grab the attention of the waitresses.
At the end of it all I paid, boxed the rest up and left the place.. again the food is GREAT... but do not go when they are busy because they can be borderline rude to you..
I have been going to Secret Garden for quite some time now and have never had a poor experiance. The food is always good and the prices fair. I especially enjoy going there for lunch. Everyone that i have brought here has not only enjoyed the food and service but has gone back again.
0 out of 1 people found this review helpful.
Nice interior, good food and good price. However, the waitresses were rude. I wonder if it was something racial (we were a duo of an Asian mother and a half African son.) Miso soup was served in a WET bowl. There were plentiful of dishes on the menu, but they were listed in a confusing way. I ordered something from entree list, a dish with fish cakes, but the dish served contained no fish cake. I complained and the waitress told me that they removed fish cake because of complaints from vegetarian customers. But, it was still the same price. Worse, I was clued into a wrong item because of this description -- I usually do not recognize names of Korean dishes on menus, even though I know a few dishes that I tried at my friends' house. Upon my order of the fish-cake dish, I was served rice (instead of fish) cakes and vegetable in a sweet and spicy Korean sauce. I have tried this dish a few times at my friends' house so I knew it is usually served as SNACK in Korea. Not recognizing the name of the dish, especially since my friends usually make this without fish cake, I imagined the menu to be a totally different item, a dish more dinner-appropriate. I would have been delighted to have this dish as a SNACK, but I was hunkering for DINNER at that time. It is so sugary that I feel it is "illegal" to list it as an entree. I told the waitress about the issue, but there was nothing she could do and I didn't want to waste the food, so I just ate it. We couldn't finish everything and asked for boxes to take home. We had a lot to take home, including fried fish, my aforementioned snack (rice cakes in sweet sauce), rice, and couple of pickled veggies served as appetizers. The waitress only brought one small box for all these. I was getting a little mad at this point because I had seen the guy who sat next to our table took his food home in two separate containers. I wondered why she only brought one very small box to us when apparently there are a lot to take home. Also, we had wet food (my "snack" and pickled veggies) and dry food (rice and fried fish). Why would I want my son's fried fish to get wet with the sweet and spicy sauce? The waitress brought another box at my prompt, but by that time I was feeling pretty sour about the whole experience. I left small tips wondering if I am required to leave any tips at all under the circumstances. I really wanted to like this place.
1 out of 1 people found this review helpful.
We stopped in for sushi (Secret Garden bills themselves as Japanese/Korean) food. Nothing that we ordered on the sushi menu was available (yellowtail, maguro, etc.). We chose to order entrees instead, and because I love freshwater eel, I ordered the grilled eel. This dish was literally DROWNED in syrup and served on a sizzling, smoking pan. My girlfriend and I split this dish while sharing the complementary Korean appetizers. The service was slow and clueless (it took multiple visits from various servers before they could straighten out our order), and we left feeling very unsatisfied. The place was busy, and populated by a college-age crowd, so you know the prices are fair. Perhaps we ordered the wrong item off the menu, but the experience was disappointing.
The Secret Garden is a great Korean restaurant that caters to Local Yokels who love ethnic food as well as Syracuse's Korean and Asian community.
The Secret Garden has a wide selection of Korean dishes, which includes meat, fish, chicken and vegetarian. My favorite is Bim Bi Bap in a Hot Stone Pot (not its official name, but poetic). This is a melange of vegetables, rice, tofu and a raw egg. Yes, a raw egg. The dish comes in a furiously hot stone pot in which you cook your veggies and egg to order. For meat eaters, its the same process but your meat is partially cooked. On the side are hot sauce and soy sauce that you can use to season your dish to taste. Its lots of fun and a great experience on a cold winter's evening to have the hot stone pot in front of you.
Another great part of the Secret Garden are all the little dishes of relishes and savouries that come to your table while still reading the menu. These are mostly Korean pickels, such as kim chi, pickled radishes, garlicly seaweed, fermented beans and other very tasty sides. They are too spicy to make a dish by themselves, but liven up meal while waiting for the appetizers to arrive.
The Secret Garden also has a range of sushi and some Japanese dishes such as tempura.
Its a great experience and I'd recommend it for anyone looking for a tasty evening out where both meat eaters and vegans are looking for a good meal.
PROS: Lots of food, likely very authentic